social bpm

Sandy Kemsley l www.column2.com l @skemsley

Social BPM

1Copyright Kemsley Design Ltd., 2010

Agenda Defining BPM and social software BPM and Enterprise 2.0

Collaborative process modeling Runtime process collaboration Online BPM communities Software as a service

Impacts and future directions


What Is BPM? A management discipline for improving

cross-functional business processes. The methods and technology tools used to

manage and optimize business processes.

Model

Automate

Monitor

Optimize


What Is Web 2.0? Consumer-facing

social software Software as a

service User-created

content Lightweight

development models for mashups

Image copyright The Economist, 20104Copyright Kemsley Design Ltd., 2010

Web 2.0 Examples Gmail: rich interface,

constantly upgraded Wikipedia: content from

many authors Google Maps: open API

adds to other apps


What Is Enterprise 2.0? Enterprise-facing social software Business purpose, not purely social:

Social interaction to strengthen weak ties Social production to collaboratively produce

content

SaaS or on-premise Internal or external


Enterprise 2.0 Examples Beehive, IBM’s internal social network

Social interaction

SAP’s external community networks Social production


Collaboration, Social Networking and BPM


Drivers For BPM And E2.0 Changing user expectations Trends towards greater collaboration Lack of agility in many current BPMS

implementations


Collaborative Process Modeling Multiple people participate in process

discovery, modeling and documentation Captures “tribal knowledge” Internal and external participants Technical and non-technical participants


Collaborative Process Modeling: Examples

IBM BPM [Lombardi] Blueprint SAP Gravity on StreamWork ARISalign


Runtime Process Collaboration With Dynamic BPM

User can “step outside” structured process + create ad hoc collaboration

Audit trail and artifacts captured within BPMS audit log

Eliminates uncontrolled(unaudited) email processes


Runtime Process Collaboration: Examples

HandySoft Fujitsu


Online BPM Communities External communities of practice

Provide idea exchange, tools Augment or replace internal BPM center of

excellence May be vendor specific/sponsored

Internal center of excellence Discussion forums Collaboration linked to process models Collaboration linked to process instances


Online BPM Communities: Examples

External communities of practice IBM BlueWorks Business Process Incubator Software AG ARISalign

Internal center ofexcellence Appian Global 360 Fujitsu


BPM Software As A Service Reduce capital costs Full capabilities of on-premise version Design and run from anywhere Key targets:

Business process outsourcers Small and medium business Business-to-business processes Development and test systems


BPM Software As A Service: Examples

Appian Anywhere Fujitsu InterstageBPM Cordys Process Factory Intalio|Cloud


Impacts of BPM andEnterprise 2.0


The Analysts Agree……Social BPM Has Arrived


Social/Cultural Impacts Participatory culture for collaborative

modeling Business must commit resources IT must allow business to participate

Comfort level for collaborative execution Users must feel comfortable deviating from

predefined structured process Management must allow sufficient autonomy


Technological Impacts Standardized RSS/Atom feeds for

repurposing data and user-created dashboards

IM/SMS/microblogging for process alerts Rich user interfaces (AJAX) eliminate

desktop installation User-created mashups


Economic Impacts RIA and lightweight development models

lower development costs Fast graphical development End-user composition

Software as a service BPMS lowers capital costs

Runtime collaboration lowers cost and latency of process modeling


Barriers To Adoption Perceived loss of management control over

processes Lack of understanding/trust in lightweight

development models/tools Risk of data loss or security breach with

SaaS BPMS


The (Enterprise 2.0) Future Is Already Here

BPMS vendors incorporating Enterprise 2.0 functionality RIA configurable user interfaces Lightweight integration RSS/event feeds Design collaboration Runtime collaboration SaaS

These are facilitating change in BPM


What To Expect In The Future User tagging of process instances Dynamic subprocess definition Integrated IM and other synchronous

communication Goal-oriented shift of process responsibility

from management to knowledge workers


Questions?

Sandy Kemsley

Kemsley Design Ltd.

email: [email protected]

blog: www.column2.com

twitter: @skemsley
