social collaboration: opportunities, best practices and the future

Opportunities, Best Practices and the Future

Stefanie Heyduck, Managing Consultant – Social and Digital TransformationMarch 16th, 2015

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Social Collaboration

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A new way to workUnleasing the potential of social collaboration

The workplace is getting more complex

* The State of Workplace Productivity Report, Cornerstone OnDemand, 2012

Millennials feel information and technology overload, and prioritize ease-of-use in

work applications*

Workforce is spread around the globe

Open work models raise new demands on

security

Integration must be seamless in the office, home, and on

the goSocial approaches are brought from home to

work

The future of work focuses on the individual …

and the community.

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When was the last time you felt truly productive at work?

Every day, information overwhelms us. Tasks get left undone. Messages go unanswered. Meetings dominate our time. The emails pile up. Today’s tools are not adequate for the workplace of the future.

The average interaction worker spends an estimated 28% of the work week managing e-mail.1

Up to 30% of email time could be repurposed by adopting social collaboration tools for communication.2

1 McKinsey Global Institute - The social economy: Unlocking value and productivity through social technologies, July 2012, and Susan Felman, Hidden cost of information work: A progress report, International Data Corporation, May 2009 2 McKinsey Global Institute - The social economy: Unlocking value and productivity through social technologies, July 20124

…a clear sense of where to focus the time we have.

…an easy way to collaborate with the people that matter to us most.

…a way to take back control of our day.

What we need is…

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Break free of the cubicle mindsetToo often knowledge is stuck in heads, on hard drives, in folders and in emails. Working across departments, regions and time zones becomes a burden.

Connect and be inspiredCollaboration platforms help us to access information and expertise across department silos, borders and time zones for mutual benefit.

Productivity is a top focus of global CEOs

* Engaged Employees and Satisfied Customers Dominate Thinking of CEOs in 2014,” The Conference Board, https://www.conference-board.org/press/pressdetail.cfm?pressid=5055

As enterprises seek opportunities for

growth, worker productivity

takes center stage.

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“Understand the social network not as your new water cooler, but as your new production line”

Ginni RomettyIBM CEOMarch 2013

COLLABORATIVE ECONOMY

SOCIAL MEDIA

SOCIAL BUSINESS

DIGITAL TRANSFORMATION

Social is not about cat content

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Trust PeopleBring customers and partners into the conversation

Empower PeopleWork with anyone, anytime, anywhere, even offline

Engage PeopleFilter out the noise, illuminate ideas

Extend TechnologyEasily integrate existing and new applications and capabilities

IBM Connections – a platform for social business

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Transforming the workplace from push to pull:It‘s not information overload. It’s filter failure

“You will need to know this sometime, so I will send it to you now”

“…and me”

“…and me”

“…and me”

“…and us, too” “I know I can discover what I need, when I need it”

“We share what we know”

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At home, I check my e-mail and appointments on my smartphone. I share a status update about my travel to Essen and the topic of my presentation on Connections.

7:30 AM

8:00 AMWhile driving to the train station I participate in a video conference via smartphone and hands free kit, which for

me is an audio conference as I am driving.

On the train l check my Connections updates and find a brand new study. I add these slides to my presentation, upload it to Connections and share it with my team.

8:50 AM

10:30 AM Presentation in a customer workshop.

Taxi ride to the IBM location. A colleague saw my status update. Since he is also in Essen he asks for a quick meeting. I find his contact via the Expert Locator app on the Smartphone.

12:00 AM

1:00 PMIBM Location: Discussion of the project goals. Meeting minutes are captured in an Activity in Connections and

shared with the team.

3:00 PM Driving home by train. Working on a new presentation on my tablet using IBM Docs. No WLAN on the train, therefore the sync will only happen later at home.

6:30 PMAt home I have dinner with my family. Afterwards a walk in the park enjoying spring in Munich (completely offline).

9:00 PM Back home I participate (as an exception) in a conference call with US peers from my laptop, who demonstrate some new cool product features.

How I work today

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Then and now: New way of thinking and working

Keep knowledge vs. share

Org. Chart vs. agile

CC-mails vs. networks

Silo vs. crowd

15 © 2014 IBM Corporation

Source: IBM Center for Applied Insights Charting the social universe: Social ambitions drive business impactFor more info, visit: ibm.com/ibmcai/socialstudy

The social universe is full of business opportunities

http://www.ibm.com/ibmcai/socialstudy



18%72%8% 3%No way of assessing Failed Me

tSurpassed

Increase employee productivity

Increase customer loyalty and advocacy

For many organizations, collaboration is the social entry point – and frequently these capabilities are deployed via mobile

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• Start with collaboration: it’s the most commonly deployed ambition

• Deploy via cloud to scale capabilities

• Make these apps more accessible via mobile





Optimize workforce talent

For equipping the workforce, social capabilities, such as recruiting, often include heavy involvement from the CHRO

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• Make social a key component of your recruiting strategy

• Drive employee adoption of these social apps through training


No way of assessing Failed Met Surpassed

11%80%7% 2%



Increase customer loyalty and advocacy

Increase sales

Organizations are working to understand and engage customers, but most are not yet using that data to influence key engagement decisions

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• Harness social data to influence marketing decisions

• Create a formal customer engagement strategy – it’s essential

• Communicate benefits of social by disseminating successful use cases



24%69%5% 2%



Optimize workforce talent


When it comes to communities, expertise location and crowdsourcing, organizations often rely on employee evangelists to help spread the word

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• Leverage employee evangelists to develop and maintain communities

• Don’t underestimate the importance of mobile-enabled social apps



19%77%2%2%



Reduce costs Increase sales

The most advanced ambition involves embedding social in business processes such as accounting and the supply chain

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• Plan ahead – this is the most challenging ambition

• Embed social ways of working into business applications



20%76%5%



Learning from the best in classBest practices in becoming a social business

50% faster to market, most profitable

Engaged employees and new processes

Most collaboration done away from HQ

Ideation – 8 GTM strategies worth B’s

Business Process from 40 to 6 days

Drive culture with Social Business

Evonik: „Closed pilot? Never again!“The beginning was slow and the project almost failed. The full power of collaboration could only be unleashed when opening the system to every employee.

Cool place to work = competitive advantageWhen communicating with branches social collaboration has completely replaced e-mails. Multilogue instead of monologue!

Wifi + iPad = Social Intranet

External engagement with pre-hiresEven before starting your job at IBM new hires are welcomed, onboarded and included into the community. Here they can engage with colleagues and get information.

110 Mio. $ saved in IT-SupportWhen Macs were not supported by the IT department users helped themselves by networking and collaborating. After our Apple partnership the community has become a strategic pillar.

What the future holdsWhere will digital transformation be 5 years from now?

Social IntranetSocial will integrate deep into the digital ecosystem, creating a seamless user experience. More good news: ThyssenKrupp is already on track.

Omnichannel and mobile firstSmartphone and tablets will oust laptops as the sole business machine. Enterprise apps and mobile infrastructure strategies are on the rise.

Analytics and GamificationSocial will become more relevant when the its personal impact can be measured. My internal digital eminence will advance my career and offer exciting project opportunities.

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E-mail? You are so 2014.The concept and usage of e-mail will change. Business communication will become more real-time and social. Systems will become smarter in focussing on things that matter to you most.

Less searching more findingAnalytics and cognitive computing will mine the amounts of data. Instead of searching through the clutter, systems of engagement will point us to the right information at the right time.

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Questions?

social collaboration: opportunities, best practices and the future

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