Monitoring and Evaluation

• Reasons for gathering the information – How do you know you are doing a good job– How do you know when there are gaps in the

service that could improve the service– How do you know when you or members of your

staff are making mistakes

What information are you collecting?

• Case studies• Demonstrate impact of work• Demonstrate the added value that you bring

Be clear how you want to use the monitoring and who is it for – you or your funders

How?

• In order to measure impact, HALE uses pre and post questions this allows us to quantify the impact of the softer milestones such as increased confidence etc.

• Using appropriate monitoring forms for your service users – one form does not fit all!

Remember if you change your milestones change your monitoring forms!

Constantly evolving through feedback

Financial added value

• Use an Impact Map, and try to match your inputs, outputs, along with your forecasted

outcomes and then the estimated cost impacts...a must for this is the unit costs of health and social care to get a copy email

pssru_library@kent.ac.uk

Use the information to sell your organisation....

• Put it on your web site• Create a template that can be updated and

emailed to key partners• Use it in presentations• Use the information in fliers• Use it in press releases