social learning 101
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SOCIAL AND INFORMAL LEARNING70/20/10
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Three people in life from whom you have learned the most.
POP QUIZ
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Define social learning Discuss the value prop for social and informal
learning List methods for social learning available Identify the key factors to consider when
selecting social and informal learning tools
OBJECTIVES
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Define success.
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70/20/10
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THE WAY WE LEARN
FormalPeersLife
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informal learning
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All learning that happens outside of formal learning environments.
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Sharing information and knowledge with one another in networks and communities.
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social learning
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what are you doing to impact everything that happens outside of formal learning?
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FOUR QUADRANTS 9
formal
informal
individual
social
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BOTTOM LINE
your organization already believes in social learning, maybe it’s time to be more intentional…
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TYPES OF SOCIAL LEARNING
In Person
• Collaboration Centers• Exercises• Coaching
Online
• Collaboration Centers• Blogs• Wikis• Microblogging• Shared documents• Social Bookmarking
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when can I use collaboration centers
Working center around business problems Resources surrounding a course
VideosDocumentsPresentationsBloggingQuestions for the instructor
Local hub for best practices Remote employees Reduce need for email and
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when should I blog
Prior to a course as pre-work After a course as a journal Best practices Lessons learned
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when should I microblog
Updates to course info Links to course resources Backchannel during training events Real time performance support
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USE CASES
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Sales Force – New Hires
• Multiple products• Virtual workforce• Competitive Nature
Call Center – New Product Release• Little time• High turnover• High call volume
Leadership – Talent Exodus
• Massive knowledge base exit
• Little time for face to face sessions
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Your Toolbox
Enterprise ToolsSharePointJiveYammerSocialCastSocialTextTripleCreekChatterLMS
Market ToolsBlogger,
Wordpress, etc.
Google DocsFacebookTwitterGroupsiteSlideShareYouTube
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Audience Business Need Content maintenance and back ups Data security Executive sponsorship Finances
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CONSIDERATIONS
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Informal Learning Jay Cross
Social Learning Handbook Jane Hart
BlogsC4lpt.co.uk/blog Jarche.comBlog.learnlets.comCharles-jennings.blogspot.com Janeknight.typepad.com/socialmedia
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RESOURCES
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Matthew Daniel
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[email protected]@matthewjdaniel//Nextgenperformance.wordpress.com