social life of cities in chicago: tatv workshop july 2013
DESCRIPTION
As part of the Social Life of Cities collaborative, we are working the University of Chicago, Cisco and McCaffery Interests to create new ways to use digital technology to help people feel safer in Chicago's south side. In our first workshops, in July 2012, we discussed what blocks and what boosts community resilience on the south side, and designed four propositions for new ways to use digital technology to tackle these issues. Our second workshops, a year later in July 2013, focused on one idea: "Team Approach to Violence", TATV. We spent the day designing TATV, looking at how south sides use new technology and examaining the experiences of people from different ages and backgrounds. We will be working with our Chicago partners to pilot and evaluate the new approach. For info see www.social-life.co/project/tatvTRANSCRIPT
Team Approach to Violence: Designing digital tools to help residents
tackle crime in south side neighborhoods
Workshop: July 17, 2013
What is Team Approach to Violence?
A new project using everyday digital technologies - SMS, smart phone apps and web tools - to boost community resilience in Chicago’s south side neighborhood by helping residents, community organizations, police & public agencies tackle violent crime.
Resilience: the ordinary superpower
What is blocking community resilience?
1. Disconnection & social isolation – From each other, from the City & from decision-
making
2. Violence & fear of crime – Threats to safety, fear of crime that keeps people
isolated, lack of street life and use of public spaces, how crime reports affect south side neighborhoods
3. Empty & un-used spaces – Problematic as physical, social & symbolic spaces
How can digital technology create resilient neighborhoods in Chicago’s South Side? Workshop July 2012
Initial concept
Team Approach to Violence TATV
Report a crime, start or join a conversation about public safety in your neighborhood
Enter your zip code, street or neighborhood
www.tatv.com
TAT V
Report a crime
Find your CAPS beat and next CAPS meetingStart or join a conversation about crime and public safety in your neighborhood
350conversations
1,027reports in
past month
Conversations in your neighborhoodWhat can I do?
e.g. 60615
or send us a SMS or download our Mobile App
Anti gun Crime March -Join us on Saturday
Safer blocks: What can we do to stop drug crime in our neighborhood?
Use simple tools to create connections and dialogue between residents, local organizations, police and public agencies. Give residents a voice and aim to build trust.
Scoping work: feedback
“I work with block clubs who are interested in tools that will give them easy, quick ways to share alerts and information about safety and a place to discuss concerns”
Community organization
Scoping work: feedback
“We want to map the positive things happening around community safety, not just the negative. I want to say there is a Play Street on this block on Saturday or prayer vigil happening – things that bring people together” Community organization
Scoping work: feedback
“What is lacking from all the app concepts I see is dialogue. I want to see what people are saying and reporting but this needs transparency. And it needs the police to respond: will they look at what we are saying? Will they reply publicly?”
App developer
Scoping work: feedback
“We need something that will let people in communities connect up and support each other. Everyblock was a place for people to talk and is missed.”
Community organization
Scoping work: feedback
“We need to work with communities to tackle violence. The more tools there are to do that, the better. I want to see community participation.”
Police officer
Focus groups with high school students July 2013
July 2012 First workshops: TATV first imagined imagined
First half 2013 Scoping & interviews
July 2013 Design workshops, develop initial specification& proof of concept
August-Sept 2013 Choosing developer
Sept-Nov 2013 Development
December 2013-April 2014 Piloting/evaluation
May 2014 Review
Social design methods
• Putting the people who use services at the heart of designing projects, products and services
• “Designerly methods provide a way for working together as a group in a productive way that is centred on the people you work with and the outcomes you are trying to achieve” Social Design Methods Menu
• A method of innovating to meet social needs.
Social Design Methods Menu can be downloaded from http://www.lucykimbell.com/stuff/Fieldstudio_SocialDesignMethodsMenu.pdf
• DESIGN METHODS
Loughborough Junction, South London
Team Approach to Violence: Design principles
This project must be about …
1. Community: a voice and service for residents, businesses & neighborhood groups
2. Accessibility: easy to find and easy to use for people of different ages & skill levels
3. Simplicity: uses a visual style that makes it easy for people to see what to do and what will happen next
4. Sustainability: is low-cost, simple to update and supports real world programs
5. Multiplicity: making it work for people in different circumstances, at different life stages
Ground rules
• Open, honest, respectful conversations • Listen to others • Leave your organization at the door • Allow yourself to put yourself in other people’s
shoes • Users and needs first; technology second • Be open minded: this is not the point to worry
about limitations and constraints, that comes later!
Think about different kinds of people living and working in South Side neighborhoods and why they would use TATV
Capaci=es and resources I can do easily…. I can’t do easily… My skills are … because ….
Working with personas
The issue The issue facing me that the service is trying to address is….
What ma@ers to me day to day?
Who am I?
Touchpoints and devices Things I have with or around me (eg car, TV, mobile phone)
How is TATV helping me tackle a problem?
Who are the people and organiza=ons that I spend =me with and connect me others?
Prompt questions
• Do you recognise these people?
• Do they feel real?
• What can you add to these descriptions?
• Do we need to create more personas?
Tell a story about how a south side resident would find out about, use and keep on using TATV
User
Why use it?
Where and how?
Find out about it
Decide to use it
Share with others
Service
Is anyone else involved?
Touchpoints: how and where will people interact with it?
How does it make them feel?
Time >>>>
What are the issues/opportuni=es/barriers to use?
Use for 1st time
Use it again
Thinking about user experience
Users
User 1
GOALS: What do they want from TATV?
What do local organizations and agencies need to do?
Making TATV work for different users: aims, tasks, platforms & support
TASKS: What will they do?
INFO/SKILLS: What will they need?
PLATFORMS & DEVICES: What will they use?
IMPACT: What will happen?
User 3
Org 1
Org 3
Org 2
User 2
Working on a design brief
1. What functions does it have: mapping, reporting, sharing, alerting?
2. What platforms & devices does it use: web, smart phone, SMS?
3. What options does it give people?
4. What is the right tone and language? Friendly? Formal?
5. What does it look like: cut up the screen grabs and write your own instructions
July 2012 First workshops: TATV first imagined imagined
First half 2013 Scoping & interviews
July 2013 Design workshops, develop initial specification& proof of concept
August-Sept 2013 Choosing developer
Sept-Nov 2013 Development
December 2013-April 2014 Piloting/evaluation
May 2014 Review
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