social media as a key part of customer service strategy - simply business
DESCRIPTION
We will demonstrate how Simply Business use social media as a key part of their customer service strategy. This case study will include the following: Why we thought it important to build an audience on social media (now almost 30,000 across the various social networks) How we use social media as a content marketing and PR outreach tool How we use Twitter and tools such as Get Satisfaction to provide customer service to customers where it suits them How Social Media supports our SEO strategy How social media is one of the fundamental ways that we demonstrate our commitment to openness and transparency.TRANSCRIPT
How we use social media for our customer service, SEO and content strategy.
Alastair Douglas
Jasper Martens
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Supporting our content strategy
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Our content on social media
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Supporting our content strategy
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Supporting our content strategy
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Supporting customer service
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Supporting customer service
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Supports our SEO
Content campaigns
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Commitment to openness and transparency
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Commitment to openness and transparency
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Commitment to openness and transparency
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Commitment to openness and transparency