social media for mobile market research
DESCRIPTION
This is a talk/workshop II gave at the Symbian Exchange and Exposition.TRANSCRIPT
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Upstream Research 4 Downstream Returns
Scott Gilbert
President
Enthiosys, Inc.
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Today's Flow
I talk about me I talk about Enthiosys I learn about you We talk about mobile market research 15 Min Break We build and share market research plans 15 Min Break We check out a tool You get free stuff
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About Me
just so you know where I’m coming from
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Scott Gilbert
President & Senior Consultant at Enthiosys, Inc. Satisfy customers, Manage partnerships, Run the office
Helped start-ups raise $11M in venture capital Heavy focus on business and product planning for success
Co-founder of a predictive analytics company Built the plan, talked to customers, shipped first product
BearingPoint’s High Technology Strategy Practice Helped big companies and gov’t agencies find new markets
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Enthiosys Overview
just the basics
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Enthiosys, Inc. An Agile product management consulting
firm founded in 2003 by Luke Hohmann.
We help clients achieve business agility: delivering great results, not just great software.
Services designed to improve products, processes and the people who drive them.
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A Set of Services
continuous customer collaboration to understand complex markets and provide input throughout the development process
agile transformation of your entire company to leverage the power of Agile product development and management
pricing, licensing and creation of business models to capture the full value of your solutions
product roadmaps for individual products and portfolios with processes and best practices to sustain them over time
service design to improve the customer experience by delivering a whole product solution and additional revenue
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Designed for Business Agility
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Enthiosys Team
20 F/T and P/T consultants Luke Hohmann, Founder/CEO Scott Gilbert, President Rich Mironov, CMO Dan O’Leary, CTO
Thought leaders 4 books, monthly newsletter, Agile blog Frequent webinar and conference speakers Leaders in our industry associations
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Selected Clients
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Who Is Here?
show of hands
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Raise Your Hand If…
You are a mobile app developer You build apps as a hobby, $ is 2nd
You build apps for a living, $ is 1st
You build apps for your company You build apps for other companies You have ever done any market research You have been part of killer app effort that
started with market research Will you share your story?
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Mobile Market Research
lets talk about it
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The Mobile Apps Pie is Big
£
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And Growing…Fast
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And Changing…Fast
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Which is Great…But
Your Slice May be Small
£
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BECAUSE…
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Market is Fragmented Many Ways
Category Platform Distribution Geography Carrier User/Chsr
Entertainment iPhone Apple Store China Verizon Individuals
Productivity Android Android Mrkt Asia AT&T Consumers
Social Media Windows Mobile Mrkt UK Sprint Prosumers
Communication Symbian Horizon EU TMobile Enterprise
Navigation Rim BB World N. America Clearwire CIO’s
Utilities Java Handango S. America EchoStar Dept’s
Business OVI Store, etc. ROW Individuals
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Everyone Segments it Differently
33.6
21.420.1
16.9
13.912.4 12.3 12.0
8.9 8.7 8.3 7.7 7.7 7.2 7.1 6.24.1 3.0 2.6 2.2 1.5 1.2
45.2
Por
tals
E-M
ail
Wea
ther
New
s &
Cur
rent
Eve
nts
Sea
rch
Ent
erta
inm
ent
City
Gui
des/
Map
s
Soc
ial N
etw
orki
ng
Spo
rts
Mus
ic
Gam
es
Tec
hnol
ogy/
Sci
ence
Vid
eos/
Mov
ies
Bus
ines
s/F
inan
ceN
ews
Foo
d/D
inin
g
Ban
king
/Onl
ine
Tra
ding
Sho
ppin
g/A
uctio
ns
Tra
vel/V
acat
ion
Hea
lth/F
itnes
s
Edu
catio
n/E
mpl
oym
ent
Aut
omot
ive
Rea
l Est
ate
Adu
lt
Source: Mobile Media Measurement – Mobile Internet Report
Source: Distimo Report, Aug 09
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For Different Reasons
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Business Models & Pricing Issues Add to the Complexity
title category priceiRa Pro Business 899.99MobileNavigator Europe Navigation 99.99Air Sharing (Doc Viewer) Productivity 4.99OmniFocus Productivity 19.99Things Productivity 9.99BeejiveIM 3.0 with Push Social Networking 9.99Tweetie Social Networking 2.99Midomi Music Identifier Music 4.99LogMeIn Ignition Productivity 29.991Password Productivity 4.99Jaadu VNC Productivity 24.99Antidote Mobile -Dictionnaires Reference 19.99Super Monkey Ball Games 5.99
Top 50 Grossing Apps by AppsFire
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And Your Preferences Too
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WHICH MAKES UNDERSTANDING, RESEARCHING & SUCCEEDING IN THE MOBILE APPS MARKETVERY HARD
SO WHAT SHOULD YOU DO?YOUR HOMEWORK
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What is Market Research?
Market research is about finding answers to questions that deal with whether or not there is a market for your product It should be a systematic, ongoing
process that never truly ends… But at certain points in time, should
produce actionable results
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Market Research Goals
Reduce risk and make better business/product decisions by focusing on specific questions Understand dollars, growth rates,
segments and their characteristics Understand market trends,
competitors, value chain, ecosystem Understand business model pricing
(level/structure) issues
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How Do We Do It?
The answer to this question is changing constantly. 5 years ago I would have given you
a much different answer than today. The web, mobile web, social media
and other technologies and tools are changing the way we go about it.
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Be like Google? ...Almost
Few of us can afford to throw things against the wall to see what sticks. Most of us can’t give everyone 20%
of their time to experiment. So, we need to learn fast, cheap &
early to make good choices about what goes into development. Then, like Google, observe market
reaction and iterate to a better place.
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Start With Secondary Research For Trends and the Big Picture
Industry web sites, analysts, associations and conferences…thanks Symbian!!
Keep on top of it though!
NOTE: http://www.mobileappevent.com
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Then Figure Out Your Specific ?’s Which May Include…
What exactly to build? Does it already exist? If you build it… Will they find, pay, use, keep using, promote?
Who to build it for? How many of them are there?
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A Market Research Process
What are your questions/goals? What will you do with the answers?
What data is needed to answer the questions?
Acquire the data.
Process / analyze the data.
Present results and take action.
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Segmentation is Usually About Who
Market segmentation is the process of dividing a total market into market groups consisting of people who have relatively similar product needs
Market segmentation is used as a strategic marketing tool for defining markets and thereby allocating resources
Market segmentation is the science of dividing a large market into small pieces that you can prioritize and dominate
Market segmentation is done with digits/#’s Market segmentation is essential Market segmentation is available free
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This Market Segments On What
Entertainment Casual games (personal/social) Music, photos, videos, etc. Social networking
Communication Talk, E-mail, SMS,
Personal productivity Notes, calendar, address book,
Enterprise productivity
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Some Data Sources
OMMA Mobile - Mobile Media Nielsen Online
RCR Wireless - crwireless.com Top 50 App - appsfire.com Mobile market research - Simon Judge Inside Mobile & Wireless, Frost & Sullivan Mobile App Bussiness Network
mobileappnetwork.ning.com CTIA - ctia.org
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Categories of Data Acquisition Tools
Social based market research Crowd sourcing or prediction markets Market listening tools Rapid prototyping tools Collaboration tools Service providers who track for us
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Some Tools to Consider
Mob4Hire - mob4hire.com Crowdcast - crowdcast.com Jive - jivesoftware.com Aardvark - vark.com LinkedIn – linkedin.com Twitter – twitter.com Google Alerts – Google.com SurveyMonkey - surveymonkey.com Innovation Games – innovationgames.com Spigit - spigit.com Distimo - distimo.com
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Make Market Research Plans
lets do it
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What to Do Now
Stand up and organize into groups of 4-6 Find people who you don’t know and who
work in different app segment than you Pick a scribe Pick a spokesperson Settle down and wait for next slide
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You’ve Got 45 Minutes To Pick a project Create product concept description List key features, capabilities, etc. Define a target market segment Create a plan to validate your concept What questions to ask What data to gather What resources/tools to use How you’ll decide
Execute your plan (some portion) Be Creative, Have Fun
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Thanks to people who helped me with my mobile market research
Joe Jasin Laura Merling Noel Adams LinkedIn Answers Aardvark Community Twitter Community
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innovationgames.com
lets check it out
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