social media in the digital media mix
DESCRIPTION
A presentation outlining social media within the marketing mix including usage, tactics and process.TRANSCRIPT
April 10, 2023
SOCIAL MEDIA
Where it Fits in the Digital Media Mix
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WHAT IS SOCIAL MEDIA
the people formerly known as the AUDIENCE
Introducing…
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SOCIAL MEDIA DEFINED
• Social media are primarily Internet- and mobile-based tools for sharing and discussing information among human beings. Inclusive of activities that integrate technology, telecommunications and social interaction, and the construction of words, pictures, videos and audio.
-Wikipedia.org
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SOCIAL MEDIA DEFINED
• Fuor Digital Definition
– Social Media defines any digital vehicle that allows people to customize, collect, connect and collaborate The Fuor C’s
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WHY ITS CRUCIAL TO ADD TO THE MIX
• 57% of people online have joined a social network both personal or professional
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WHY ITS CRUCIAL TO ADD TO THE MIX
• 100,000,000 videos have been posted
65,000 news videos/day
83% have watched video clips
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• 200,000,000 blogs
–73% of active online users have read a blog
–45% have started their own blog
• 39% subscribe to one or multiple RSS feeds
WHY ITS CRUCIAL TO ADD TO THE MIX
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• 55% have uploaded & shared photos
• 1.5 million residents in virtual worlds
WHY ITS CRUCIAL TO ADD TO THE MIX
WHY ITS CRUCIAL TO ADD TO THE MIX
• With 50,000 message boards,
100,000 twitter posts daily
• 2,000,000 unique pieces of content processed every 24 hours…
…Participation in social media is vital for brands
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SOCIAL MEDIA BREAKDOWN
Collect
Connect
Customize
Collaborate
BlogsTwitte
r
UserGeneratedContent
Social Networks
Social News
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SOCIAL MEDIA BREAKDOWN
• Networks = Connect– Social Networks
– Portable Social Graphs Gives any website the power of social context
that is currently only found within the walls of a social network
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SOCIAL MEDIA BREAKDOWN
• Networks (cont.) = Connect– Portable Social Graphs
coming from Facebook, MySpace, Google, Yahoo and Microsoft are going to transform how consumers interact with digital technology and each other
July 2008 Mark Zuckerberg introduced Facebook connect
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SOCIAL MEDIA BREAKDOWN
Facebook Connect as an alternative to site registrations
Sites are allowing users to login through Facebook Connect, presenting an easy and quick alternative to normal registrations.
• Networks (cont.) = Connect– Facebook Connect
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SOCIAL MEDIA BREAKDOWN
• News = Collects– RSS– Tagging– Social Bookmarking
• Collective Wisdom– Ratings Sites– Wikipedia– Social News
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• User Generated Content (UGC) = Customizes– Blogs / Twitter– Virtual Worlds / Avatars– Photo Sharing– Consumer Reviews
SOCIAL MEDIA BREAKDOWN
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• Users Customize their online identities with…– Networks– Applications
SOCIAL MEDIA BREAKDOWN
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• Users Customize their online identities with…– Tagging Content– Participating in Online Discussions– Commenting
SOCIAL MEDIA BREAKDOWN
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• Users Customize their online identities with…– Widgets– Photos…
SOCIAL MEDIA BREAKDOWN
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SOCIAL MEDIA DEFINED
• Its not a fad…– It is a fundamental shift in the human means to
communication
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SOCIAL MEDIA PROCESS
• How to think about it in relation to purchased media?
Purchased Media = The MonologueSocial Media Efforts = +The Dialogue
= Mastering the Digital Mix
• So where in the world do we start???
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SOCIAL MEDIA PROCESS
• People are talking about products and brands right now…
“It’s about conversations, and the best communicators start as the best listeners”
Brian Solis, Social Media Manifesto
1. Start by using tools to measure the noise
and then…
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SOCIAL MEDIA PROCESS
2. …Immerse into the conversation
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SOCIAL MEDIA PROCESS
3. Participate– It is a dialogue, not a monologue
Build a communication plan Relinquish Control
o The goal is not to control the conversation
4. Create opportunities for consumers to take ownership of the brand
Enable Inspire
– Let’s give ‘em something to talk about… Make them love you or hate you, don’t leave them
indifferent
INFLUENCE
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SOCIAL MEDIA PROCESS
5. Measure the new noise, and brand impact– Continue to go deeper…
Use social graph data and leverage key players- Create rich profiles, including demos, interests,
behavior- Find others like them in the network- Can also target outside social networks
themselves- Also identify “Influencers” who connected AND
share
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SOCIAL MEDIA PROCESS
• Dangerous territories that clients need to be aware of– Relinquishing control
Need to be prepared for negative publicity and to have the attitude, “any PR is good PR”o Going to happen, brands need to learn from it
• Have the capacity to make changes• Determine response
– Legalities Client’s legal departments may have very rigid guidelines as to how and
where their brands appear
– The truth will prevail Hitting consumers with false information about a brand or not being
transparent about your involvement or intent of participation can blow up in a brand’s faceo Navigon ex.
– Kid Protection If working the teen / kids market Brand relationship ;inappropriate
consumer content can be open for kids to find
HOW DO WE MEASURE: TOOLS & METRICS
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MEASUREMENT TOOLS
• Social Media analytics tools available at no subscription– Blogpulse
Is a blog search engine that also analyzes and reports on daily activity in the blogosphere
– Trendrr Measures once campaign / term / brand is entered – can’t capture
historical prior to adding brand to account
– Twist.com Available for searching twitter
– Technorati Self-service advertising network of blogs, site can be used to
investigate conversations
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MEASUREMENT TOOLS
• Companies that offer comprehensive social media monitoring tools subscription based– Nielson Buzz Metrics– Collective Intellect– ScoutLabs
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MEASUREMENT TOOLS
• Currently investigating the product offerings from additional companies that offer comprehensive tools subscription based– Offer real-time posting opportunities and various
“proprietary” metrics Radian6 Visible Technologies MediaMiser Lotame Media6 Degrees Unbound Technologies Buddy Media
– Omniture SiteCatalyst now offers integration with Twitter to measure level of discussion
Tool can classify twitter user into segments of Consumer, employee, vendor
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MEASUREMENT METRICS
• Metrics included in various analysis tools but not limited to– Conversations / Discussions
Number that occur Page views of content Feeds subscribed to Sentiment (positive / negative)
– Attention level– Network group additions– Application interactions
Downloads Pass-a-longs Time spent Level of use
– Engagement– Geography coverage
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MEASUREMENT METRICS
• Immense benefit of social media is the link building opportunity for our clients’ brands
HOW ARE BRANDS USING SOCIAL MEDIA
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MARKETING EXPERIEMENTS
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• Marketing Experiments hired someone at $10 an hour• 360 total hours working on the project posting 255 blog
excerpts and effort “to engage in real and meaningful conversation with the community”– Social Media Sites Targeted:
Myspace, YouTube, Google Video, Wikipedia, Fark, imBored, Hi5, Facebook, Google Groups, Craigslist, Digg, Delicious, iVillage, NY Times, Blog, MTV, NBC, ABC, chat rooms, WWE Blogs, TVGasm, American Idol Blog
• Results:Over the 12 months, social media tactics were able to generate 93,207 unique visitors to their site sites,
• At $3,600, costs per visitor at less than $0.04 per visitor
ISLAND BICYCLE CO.
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• MySpace Case Study– Using the search tool on MySpace, you can get demographic
information by ZIP code 22,000 people that used MySpace lived within 10 miles of his
store– Sent out 20 friend requests each day– With the kids’ market fun logo made for quick grabs for profiles– Once a week I’ll send out a blurb announcing a bike special or telling
people that new bikes have come in– In first month sold 3 bikes to people that found out about the company
from MySpace
• Nielsen NRG survey conducted during the sequel’s opening weekend concluded that “Step Up 2 the Streets” was noticed more than its predecessor because of its MySpace profile
STEP UP 2
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Step Up Step Up 2
Exposed on MySpace 37% 49%
Males <25 28% 56%
Females<25 46% 54%
MySpace Profile 50% 58%
No Profile 13% 26%
A tactic that worked very well for Disney was that they realized that one of the keys to being successful within social networks is not to continually hit consumers over the head with a marketing message but rather to maintain a steady stream of contact with them
156,000 MySpace fans
FORD
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SKITTLES
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STARBUCKS
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• mystarbucksidea.co serves two primary functions: to respond to the community and to review and promote ideas
• Biggest challenge is maintaining engagement and keep visitors involved and excited• Starbucks handles this through six “pillars”
– Visible Action Starbucks has to show visitors that their ideas are implemented
o To date, Starbucks has made approximately 50 changes: some include Splash Sticks and Gold Cards– Great discussions
Mystarbucksidea.com strives to be like a group discussion with the company and encourages discussion via new topics
– Promotion Ads and placards in stores that show this idea brought to you by community
– New Features ex. been polls–like one asking: “If the barristas were able to have tattoos, would you still come”
– New Geographies – New ways to use site to have people engage in brand
Customers assist with store renovations; like what art, books and music• Since it’s launch in March of 2008, Starbucks has had these results:
– 3 million unique visitors– 60,000 ideas submitted– 100,000s of comments– 460,000 votes– 2,500 moderator comments
ZAPPOS
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BURGER KING
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Rebuttal = angry-gram
Over 900 Blog posts captured with angry whopper
BK’s FB application; free whopper when sacrificed a FB friend 233,906 sacrifices
THE FUOR DIGITAL APPROACH
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FUOR DIGITAL APPROACH
• Social Media Immersion (4 week process)– Implementation of site analytics will launch initial understanding for consumer
interaction Build insight of website activity
o Visitor usage habitso Download activity
Current communication program Website backlink evaluation
– Learn current position in organic search rankings
– Utilize various tools to measure and analyze current online discussion Evaluation of current online discussion within the 200,000,000 online blogs,
articles, news, etc.o Client brand knowledge as well as category learnings
Determine opportunity that existso Within the category and other related categories
Evaluation of podcasts and video documentation within the category and establish if opportunity exists
Track audience / community sentiment (positive / negative)
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FUOR DIGITAL APPROACH
• Social Media Program Development– Build program including any or all of the following tactics based on immersion results
Uncover key influencers within desired categories on web to use as anchors for campaign
o Provide them with content to speak to their followers about category topics, areas of expertise, etc.
• Assess opportunity to provide the key influencers with content, product samples, etc.
Reputation Managemento Uncover positive and negative chatter that exists about brand & the brand’s
productso Decide how to participate in replies, rebuttals, or offers to blogs written
• Determine frequency per/week or month that Fuor will Article / content / information release to key category news outlets Build various “business” profiles on social networks where opportunities exist (i.e.
facebook, Myspace, LinkedIn, Cafemom, etc.) Create “link bait”; Write a Digg headline that encourages uses to click-through to the
link displayed Launch a brand blog to drive discussion around company selected content, areas of
expertiseo Recommended high frequency of participation (minimum 1 per week)
Launch a brand twitter to begin constant communication with “followers”o Recommended high frequency of participation (minimum 1 per day)
Concept, develop and distribute a “buzz worthy” widget or application that has high pass along value to consumers
Build a lead generation program on web site to fuel consumer databaseo Develop communication outlet with interested consumers
• Launch a quarterly / monthly / weekly newsletter initiative that provides news worthy content
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FUOR DIGITAL APPROACH
• Social Media Program Results / Reporting– Report monthly on program progress
Analyze and assess program results and work to determine continuous efforts
o Social media programs will continuously evolve based on environment, response, marketing efforts, etc.
– Establish Key Performance Indicators (KPIs) with client to measure and monitor program results; examples include:
New website traffico Increased activity on site (if determined important)
Number of recipe downloads (if determined important) Increase number of Backlinks Number of posted discussions
o Activity, sentiment, sources Various community participation Article coverage Engagement metrics with profiles and developed applications Pass-along data
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THANK YOU