social welfare e-cert call support on 014633098 · an e-cert cannot be future dated by more than 21...

Social Welfare E-Cert Call Support on 014633098

Page | 1 Last edited: 08042020

You must have a healthlink certificate on your machine in order to send an e-Cert. Please contactHealthlink directly if you require a cert. http://www.healthlink.ie/. Please see the list below forcommon rejection messages and who you should contact if any queries.

Rejection Message Action

1 Invalid PPSN Value 999999i Update PPSN to uppercase and resubmit the message.

2 No Record found with MatchingPPSN and DOB

Clarify and confirm PPSN and DOB details with patient. Ifrejection message persists the patient to contact DEASP.

3 No Medical Certifier found forPanel Number

Call MRAS Helpdesk 01-6732350.

4 No matching ICD10 Code found Contact Health One Helpdesk.

5 Message ID already received Contact Health One Helpdesk.

6 Claim already exists for PPSN withsupplied claim dates

Duplicate claim received for patient with this PPSN andcertification from and to dates.

7 Invalid Panel Number Please add the correct Panel Number. This can be found atthe bottom of any paper cert, on all statements andcorrespondence issued to you from the Department. Thisnumber is only 4 or 5 digits with no leading Zero.

Contents1. Add Departmental Panel No ...........................................................................................................2

2. Social Welfare E-Cert Form.............................................................................................................3

3. Patient Consent...............................................................................................................................3

4. Form Details ....................................................................................................................................3

4.1. MED 1......................................................................................................................................5

4.2. MED 2......................................................................................................................................8

4.3. Notes.......................................................................................................................................8

5. Responses .......................................................................................................................................9

6. Social Welfare E-Cert Tracker .........................................................................................................9

6.1. Unsent...................................................................................................................................11

6.2. Rejected ................................................................................................................................11



1. Add Departmental Panel NoEach GP in the practice should enter their correct Departmental Panel Number in the DSP numberfield in User Profile or it can be added directly on the E-Cert form.

This can be found at the bottom of any paper cert, on all statements and correspondence issued toyou from the Department. This number is only 4 or 5 digits with no leading Zero.Once this number has been added the GP will then appear on the Registered Panel Holderdropdown list on the E-Cert Form.



2. Social Welfare E-Cert FormIn the patients’ chart select the Inability to Work icon or shortcut keys (Shift + Ctrl + W).

3. Patient ConsentThe first time you add this form for a patient, you will have to confirm that you have received thepatients consent to submit e-Certs.

4. Form DetailsSelect the Certificate Type from the Certificate Type dropdown list to load the Med 1 (defaultoption) or Med 2 form.



The departmental panel number of the doctor selected from the Registered Panel Holder dropdownlist will be submitted with the e-Cert and the medical council number of the doctor selected fromthe Med Council Doctor dropdown will be submitted with the e-Cert.

Complete the patients PPSN if this is not auto populated from their chart. If the PPSN is added to theform it will be saved in the patient registration. Ensure the PPSN character is in UPPERCASE.



4.1. MED 1Enter the relevant details for the patient.

Complete Physical Effort if required for the patient.



Enter the patients illness and select the correct one from the list displayed.

When you select the patients illness the ICD code is populated on the form.

Alternatively, use the ICD-10 code selector button to search and select an ICD-10 code from theICD-10 database.

Complete Final Certificate and Hospitalised checkboxes if required for the patient.

Select the correct From and To dates for the cert. The For dropdown list will allow you to choose acustom date or to select the number of weeks that the patient will be off sick from work e.g. 2 weeksincluding today.



Click the dropdown arrow to open the date picker. Select the correct date from the date picker.

Click Submit Form to send the e-Cert.

Click Yes to confirm you want to submit the form electronically.

Click OK when you receive the successful confirmation message.

Validate the patients chart by clicking Save.



4.2. MED 2Complete the relevant details for the patient and click Submit Form.

.

4.3. Notes If this is the first Social Welfare Certificate for this patient, please give the patient an IB1

application form for Illness Benefit/Injury Benefit for their completion and submission to theDepartment.

An E-Cert cannot be future dated by more than 21 days.

An E-Cert cannot be backdated by more than 6 months in the past.



When completing the next E-Cert for the patient the previous ICD-10 will be pre-populated.This can be amended if required.

5. ResponsesE-Cert responses are downloaded from Healthlink from Administration > HL7 Tests. Click Import.

6. Social Welfare E-Cert TrackerUse the Social Welfare E-Cert tracker to manage your E-Certs. Analysis > Sick Certificate. Doubleclicking on a row will open the E-Cert selected.



Right click on an E-Cert to open the current patients files or open the certificate.

Click Export Info to view Export information.

Change the Status dropdown list to view the certificates in each status.

Unsent – not sent to Healthlink / DEASP. Awaiting - sent to Healthlink but no acknowledgement received from Healthlink. Submitted – Delivered by Healthlink to DEASP. Received – Response from DEASP to confirm Certificate was received. Rejected – Rejected by DEASP.



6.1. UnsentTo send an Unsent certificate double click the certificate in the patients file or from Analysis > SickCertificate and click Submit Form.

6.2. RejectedRight click on a rejected E-Cert and click Export Info to view the reason for the rejection

Rejected certificates can be corrected (e.g. add the patients correct PPSN in patient registration) andresubmitted by double clicking on the certificate and clicking Submit Form from the patients file orfrom Analysis > Sick Certificate.

social welfare e-cert call support on 014633098 · an e-cert cannot be future dated by more than 21...

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