socialbuzzuniversity.com - social media training : listening, caring, engaging

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Page 1: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Welcome!Welcome!

Page 2: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

www.Facebook.com/SocialBuzzUniversity

www.Twitter.com/SocialBuzzU

www.YouTube.com/SocialBuzzU

Sebastian RuskFounder/Head ProfessorSocialBuzzUniversity.com786-273-7875 [email protected]

Page 3: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

What isWhat is

Page 4: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Who Gets Social Media?Who Gets Social Media?

GETS IT!

Page 5: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Case StudyCase StudyStarbucks gave it customers avoice to “Share, Vote, Discuss,See.”

Page 6: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Campaign produced 50,000 new product Campaign produced 50,000 new product ideasideas

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AdvertisinAdvertisinggIf the band Journey comes to town and you paintA sign that says

“Journey coming to the arena Saturday night” – that’s ADVERTISING!

Page 8: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

PromotionPromotionIf you have a parade to celebrate the bandJourney playing in your town Saturday night – That’s PROMOTION!

Page 9: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

PublicityPublicity

If the band Journey starts a bar fight in thatSame town –that’s PUBLICITY!

Page 10: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Public Public RelationsRelations

If the bar owner laughs about the bar fight – that’s PUBLIC RELATIONS!

Page 11: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

MarketingMarketing

If you planned the bands bar fight – That’s MARKETING.

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Social Social MediaMediaAnd if the Bar Owners Wife freaks out

because the bar iswrecked and tweets “Poker night cancelled, bar is ruined (for now)” and takes a video of the damage and posts it On Facebook and YouTube – that’s SOCIAL MEDIA.

Page 13: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

SalesSales!!If the town’s people go to the Journey concert, eat a local restaurants, meet the band after the show for autographs and buy souvenirs – that’s SALES!

Page 14: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Social Media 101…Social Media 101…

Page 15: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

What is Social Media?What is Social Media?

(Wikipedia)…Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. ...

Social Networking:•Facebook•LinkedIn

Blogs:•Wordpress•Blogger•Tumblr•Twitter (micro-blog)

Media:•YouTube•Podcasts•Video Blogs (Vlogs)

Page 16: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Create a Plan!Create a Plan!1) What are You

Trying to do?

• Branding?• Lead Generation?• Community Building?

2) Who are You Trying to Reach?

•Businesses?•Consumers?•Both?

3) What’s Your Message?

•Are you creating relevant content?•Are you engaging?

Page 17: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Choose Your Arsenal of Networks, but…Choose Your Arsenal of Networks, but…

Page 18: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Keep it Simple…Less is more!Keep it Simple…Less is more!

Page 19: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Choose the right internet browserChoose the right internet browser

www.www.googlegoogle.com/.com/chromechrome

Page 20: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Choose the right internet browser!Choose the right internet browser!

www.www.mozillamozilla.com/.com/firefoxfirefox//

Page 21: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

QUCIK TIP!QUCIK TIP!Add Your Social Networks Add Your Social Networks

to your website:to your website:

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“How soon not now, becomes never.” – Martin Luther

Page 28: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

More than 750 millionactive users• Average user spends more than an hour per day on Facebook• More than 20 million people become fans of Pages each day• 29% of US users are 35‐54• 24.8% of US users are 25‐34

www.Facebook.com

Page 29: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

What Do I Post on my Facebook Wall?What Do I Post on my Facebook Wall?

• Text• Photos• Videos• Events• Links

Page 30: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

www.Twitter.comwww.Twitter.com

WARNING!WARNING!

Is NOT a dance!Is NOT a dance!

Page 31: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

www.Twitter.com

•Twitter now has well over 200 million registered users.

•New users are signing up at the rate of 300,000 per day.

•75% of Twitter traffic comes from outside Twitter.com (i.e. via third party applications.)

•Twitter users are, in total, tweeting an average of 55 million tweets a day.

•Twitter's search engine receives around 600 million search queries per day.

•Twitter itself has grown: in the past year alone, it has grown from 25 to 175 employees.

Page 32: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

www.Twitter.com

•1 Million Followers in 24

hours.

•Engagement

•Bad train wreck

Page 33: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

How Do I Choose a Name?How Do I Choose a Name?

www.Twitter.com

•Your Company Name

•Something Catchy

•Stay Consistent w Your other Brands

Page 34: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

How Do I Communicate on Twitter?How Do I Communicate on Twitter?

www.Twitter.com

Tweets: You can post text withlinks … max 140characters

Page 35: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

How Do I Communicate on Twitter?How Do I Communicate on Twitter?

www.Twitter.com

DM (direct message)followers

Page 36: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Good Twitter Tool…

www.TweetDeck.com

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Addt’l Twitter Tools…

www.Hootsuite.com

Page 38: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

VIDEO!VIDEO!

www.YouTube.comwww.YouTube.com

Page 39: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Why is it important?Why is it important?

www.youtube.comwww.youtube.com

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7 reasons…7 reasons…

www.YouTube.comwww.YouTube.com

1. Video is well received on the web2. Delivers content in a way that adds interactivity – hear, see,

connect.3. Encourages sharing4. Perfect way to show personality5. It’s an entertaining way to deliver a message6. It’s quick and to the point7. It’s FUN

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Blogs! Blogs!

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1. Its FREE2.Most brands are creating blogs versus websites3.Tells your audience what's happening within your business4.Allows for Frequent Content Updates5.Search Engine Ranking (adds relevant information)

A Couple of reasons…A Couple of reasons…

Page 43: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

Blogs! Blogs!

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Which blog should I use?!Which blog should I use?!

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• Created in May of 2003 (one of the 1st Social Media platforms) • Over 100 millions users• 47% of users are US based• Operates in the over 200 countries• Oracle’s Chief Financial Officer, Jeff Epstein, was headhunted for the position via his LinkedIn profile.•  80% of companies use LinkedIn as a recruitment tool.• A new member joins LinkedIn every second.• LinkedIn receives almost 12 million unique visitors per day.• Executives from all Fortune 500 companies are on LinkedIn.• Recruiters account for 1-in-20 LinkedIn profiles.

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• Used for B2B online Networking• Great place to post your resume• Great place to find the decision makers you’re looking for.

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Why Do I Need It?!Why Do I Need It?!

www.Foursquare.comwww.Foursquare.com

•It attracts savvy customers

•Foursquare is a game… people like games, especially when they are rewarded with something

•Makes a connection between you and your loyal customers.

•The app markets your business to users in your local area as “Nearby Specials” bringing new traffic to your door.

•Tons of businesses are still not on Foursquare, you’re business is at an advantage by being on it.

•You can track what people are doing and what their behavior is.

Page 52: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

is an online social media education platform that enables you to increase your social media knowledge and overall understanding of the who, what, why and where of Social

Media. It is our mission to help your brand grasp the power of Social Media so that you can develop an integrated

marketing solution that helps your business build online community by using social media to create social buzz and

local celebrity over your products and services which increases your online presence and word of mouth

marketing so you have more customers and die-hard fans. 

Page 53: SocialBuzzUniversity.com - Social Media Training : Listening, Caring, Engaging

What if I just don’t have time?!What if I just don’t have time?!