society of information management 16 september 2009
TRANSCRIPT
Society of Information Management
16 September 2009
COMMUNICATION =
INFLUENCE =
POWER
You cannot not communicate. You cannot not communicate. (Silence just lets others create (Silence just lets others create
your message)your message)
What really communicates?What really communicates?
Decisions/Actions
Rewards & Recognition
Informal Networks
Formal Messages
Communicating StrategicallyMake small promises and keep themBe responsive to people alwaysShow an understanding for obstacles
your people face…not their jobFrequency of communication is what
builds relationships (15 x2 > 1 x 30)Match the medium to the message
Communicating Strategically “Upward”Brevity is everythingCommunicate through updates and
never complain upwardDeliver more than others expect (+1,
0, -1)Peer opinions mean the most to the
CEOEngage don’t educate…especially
upward
Being Strategic means planning for Task and Relationship GoalsTask Goals:
What do I want them to do?Toward that end, what do they need to
know?Toward that end, what do they need to
believe?Toward that end, how do I want them to
feel?Identity Goals: I want to be seen as … technical
expert, trusted advisor, partner, problem solver
