soft outcomes, hard data – using the outcomes star to improve, learn and evidence change
DESCRIPTION
Presentation given by Elizabeth Harper from St Mungos, UK at the FEANTSA/HABITACT seminar "Tackling homelessness as a social investment for the future: Looking at the bigger picture", 12th June 2013, AmsterdamTRANSCRIPT
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Our vision is that:
• Everyone should have a decent place to live
• Something meaningful to do• Satisfying relationships with other people• The good health to enjoy them
Who are St Mungo’s
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Our services
• 1800 residents • 850 staff• 100+ different projects including
– Street outreach – complex needs projects– Semi Independent houses– hostels– registered care homes
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Our interest in Outcomes
Historically• Focus on inputs and outputs• Lack of service accountability• Inability to demonstrate many of the
effects of our work – clients– staff
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Risks – of input output model
• Cherry Picking
• Undervalued and Under funded services
• Delivering outputs rather than client outcomes
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Development
• A tailor made outcomes tool– Sector relevant– Incorporate learning
• Clients in partnership
• Objective
• Visually appealing
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Outcomes Star
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What have we learnt?
• Aggregated can be useful.
• That the measurements on the Star have meaning for the ways that clients are worked with
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Research project
• Tailored support brings best results
• Women in mixed hostels fare worst
• Positive outcomes peak at 6 – 12 months
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Improvement actions:Addressing decline at 6 – 12 months
• Raised internally as a concern
• We have developed internal pathways for clients
• Camden and others now use this model wholesale
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Improvement actions:Women’s services
Peer research project
• Identify issue
• Research
• Women's strategy and coordinator
• National campaign
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Implications for client work
• Measures link to cycle of change
• Guides staff practice
• Working at clients pace
• Client centred and personalised.
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Emerging findings
• Rough sleeping
• Relationships– men – women
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Summary
• To learn
• To improve
• To demonstrate
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But beware…….
Its not using a measurement tool……its how you use it
Distance travelled is not an indicator of quality