software-as-a-service: inception, testing and production monitoring
TRANSCRIPT
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SK Bhachech
Software-as-a-Service:Inception, Testing and Production monitoring
13 September 2017
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My first date with Everbridge…
April 15, 2013
Tax Day
Patriot’s Day
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keep people safe and businesses running.
44
Everbridge Critical Event Management Platform
About Everbridge
STANDARD OPERATIONSEMERGENCIES
OPERATIONAL
EFFICIENCYSAVE LIVES/
PERSONAL
SAFETY
Enterprise software applications to improve organizational response
for critical events to help keep people safe and businesses running.
55
About Everbridge
Enterprise SaaS platform to automate response management with
business and IT critical events for safety, security and business service assurance.
Everbridge Critical
Event Management PlatformEverbridge Critical Event Management Platform
BUSINESS
Emergency
& SafetyCommunication
Business
Continuity
Healthcare
Response
Management
Employee
Security
IT
Service
Operations
Security
Operations
Change
& Release
Operations
(DevOps)
Disaster
Recovery
Operations
66
NASDAQ:EVBGOnly public company in this space
3,200+ Enterprise Customers
9 of the 10largest investment
banks
6 of the 10largest globalauto makers
6 of the 10largest global
consulting firms 4 of the 4largest global
CPA firms
4 of the 10largest healthcare
providers4 of the 10largest health
insurers
24 of the 25busiest North
American airports
8 of the 10largest U.S. cities
Everbridge named a leader in Gartner Magic Quadrant
Everbridge Market Leadership
25
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NASDAQ:EVBGOnly public company in this space
Everbridge named a leader in Gartner Magic Quadrant
Lifecycle of a SaaS solution
Build
Test
Monitor
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APIs @ Everbridge: First Generation
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Everbridge named a leader in Gartner Magic Quadrant
APIs @ Everbridge: Second Generation
• Mobile Apps heavily utilize APIendpoints
• Software Architecture is movingtoward microservices
• All new microservices provideRESTful API based on Open APIspecification
1010
Great, the APIs are built… now what?
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Real incident on 30 August 2017
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API monitoring helps pinpoint impact
Core
Canada
US Region 1
US Region 2
US Region 3
UK
EU
Core
Canada
US Region 1
US Region 2
US Region 3
UK
EU
1414
True End-to-End Functional Monitoring
AlertSite
• API Monitor CreatesNotification
Platform
• Makes a call/sendsSMS/email
AlertSite and other internal tools
• Monitor incomingVM/SMS/email
1515
Embedding AlertSite into our Response Management Process
Senior
Management
IT Incident
Response Team
NOC
Multi-modal
communication
Act
AnalyzeAssess
Locate
Response Automation (our own solution)
On-Call
Scheduling
Automated
Escalation
Collaboration tools
Monitoring Tools
• App
• System
• Web
• Mobile app
Ticketing Tools
LIVE from SmartBear Connect,
It’s AlertSite and Everbridge Integration!
