software consortium mobile application solutions presentation

Mobile Application Solutions

Presented By: Software Consortium

2www.softwareconsortium.com

About Software Consortium

Software Consortium (SCI) has delivered award-winning, innovative software solutions with the highest return on investment since 1991

SCI helps private- and public-sector clients leverage technology and achieve strategic, as well as tactical goals, via a comprehensive set of services using the right teaming, people, processes and technology

SCI’s 22-year track record of trend spotting and early investment in technology platforms has led to award winning solutions for clients

Clients have received awards for industry changing solutions that almost immediately increased their market share or operational efficiency


First-to-Market Solutions

First online healthcare insurance quoting system for Mid-Atlantic’s largest BlueCross BlueShield

First online banking application for industry giant, M&T Bank

Complex website redesign, delivering new processes, functionality and mobility for national insurance leader

Mature mobile architecture to replace a 100-year-old ticketing system for nation’s leading passenger rail transporter


Mobile Solution for Transportation


Mobile Solution for Transportation

The nation’s leading passenger rail transporter needed help modernizing their systems. One approach was utilizing mobile technologies

The solution simplified reservation, ticketing, and revenue recognition business processes facilitating customer self-service


About the Client

31.2 million passengers/year 85,000 passengers ride per day 300+ trains More than 500 destinations In 46 states and 3 Canadian provinces 21,300 route-miles Approximately 20,000 employees


Project Overview

The e-Ticketing mobile solution aimed to modernize mission-critical legacy ticketing systems and business processes to improve customer service and promote efficiencies:o Converting paper tickets to electronic formo Automating the ticket acquisition and validation processo Automating revenue recognition and accounting

Core Objective is to Improve safety and security o Providing accurate passenger manifestso Safer operationso Shifting Conductors attention away from fare collection


Project Challenges

Challenge 1:Application Integration. With over 12 backend systems using disparate technologies, where all the data resides that needed to be interfaced to create a mobile application

Challenge 2:Justify the investment in mobile

Challenge 3:Retrain all of their conductors on new technology and obtain buy-in on utilizing it


Extending Enterprise Architecture to Mobile Solutions

Software Consortium provided architectural oversight including:o Enterprise and solution architectureo Technology leadership and domain expertiseo Build/buy/reuse analysis for the project

Following EA best practices, our architecture team engaged all stakeholders to:o Establish a technical directiono Develop an overall architecture that met business requirementso Aligned business need to the enterprise architecture


Requirement Checklist

Solution addresses the Safety and Security concerns for tracking passengers

Capabilities and intended uses of mobile devices needed to match the robustness and traditional systems and business processes

Architectural solutions needed to address both tactical and strategic challenges of mobile device deployments, in light of business needs

Leverage efficiency and cost improvements over manual processes Improve information accessibility in the field to aid in decision making,

reduce losses, and improve sales Enhance the customer experience Comply with industry-specific and Federal security standards


Conductor’sHigh-level Business Processes for the Handheld Device


Mobile Solution

Software Solution Architects used technical expertise to develop a foundation for mobile solutions

Mobile Devices ReferenceArchitecture (MDRA) addressed the most important technical aspects of a mobile solution:o Framework for distributiono Enterprise service interoperabilityo Framework for application development

The guidance offered by the MDRA enabled the client to maximize the investment of mobile computing initiatives for future mobile initiatives


Implementation Approach

The resulting complex solution spans across a large number of business areas and systems ranging from the reservation system by deploying 2000 handheld devices with real-time communications to their data center for use onboard trains

Roll-out Strategy: Focused on the northeast area first and piloted it with small groups of railways and conductors and solicited feedback. Then, a national roll-out over time


Conceptual Architectural Solution

High-level conceptual solution demonstrating key system components and connectivity


Benefits to Client

Improved Safety by providing more accurate manifest of passengers onboard train

Reduced manual ticket handling costs Shortened lengthy delays in realizing revenue from ridership Minimized opportunities for fraud Reduced back office accounting expenses Enabled client to comply with NTSB and other Federal requirements


Benefits to Passengers

Facilitated greater opportunities for self-service

Eliminated financial risk and burden of securing value-bearing ticket prior to boarding

Allowed customer to purchase tickets via mobile device, online, at a kiosk, or through more traditional sales outlets

software consortium mobile application solutions presentation

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mobile challenge

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eticketing mobile solution

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