Software Innovation Course - Presentation

3/05-2012

Motivation and background

DISIMIT project:• 10 Municipalities, 2 consultant companies, 2

SME’s• Theme 1 – From cost to value creation• Business cases• Benefits management

Benefits Management

Figure adapted from Ward and Daniel, Delivering Value from IS/IT investment

1. Lack of proven benefits

realized

5. Lack of alignment of

IS/IT and business strategy

4. Inability to set IS/IT priorities

2. Poor benefits

identification and planning

3. Inappropriate

investment decisions

Benefits Management

Figure adaptet from Ward and Daniel, Delivering Value from IS/IT investment

Strategic planning

Benefits Management

Investment appraisal

Change management

methods

Project management methodology

Systems development methodology

Risk management

techniques

Programme and project portfolio

Benefits Management

Stages in Benefits Management:1. Identifying and structuring the benefits.2. Planning benefits realization.3. Executing the benefits plan.4. Reviewing and evaluating the results.5. Establishing potential for further benefits.

Boundary Spanning

• Across knowledge cultural boundaries.• Across physical/organizational boundaries.• Boundary spanning through objects.• Boundary spanning through people.

Results

Results

SD in the Municipalities

• Hugely varied size of projects• Hard to manage knowledge silos• ”Easy” projects running out (need innovation)

Innovation

Csikszentmihalyi’s systems model of creativity

Innovation

User driven innovation process strategy

• Driven to innovation because of work needs• Retains complex domain knowledge• Knowledge that may be difficult to transfer

Research proposal

User driven innovation for IT initiatives in Municipalities

Rationale:Innovation is neededOne project framing fits user drivenComplex domain knowledge

Research proposal

Literature:

User-driven innovation in the future applications lab Holmquist, L. E. (2004)

Shifting innovation to users via toolkitsVon Hippel, E. & Katz R.

Research proposal

Explorative studyData: Case study in a Municipality (interview)Analysis: Qualitative inductive coding on how

user innovation might be conductedContribution: Descriptive/explanatory on user

innovation in MunicipalitiesFurther research: Prescriptive model/process for

user innovation