7/23/2019 Software Quality Assurance Analyst In Dallas Fort Worth TX Resume David Blackwell

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David Blackwell214-440-2648

deblackwell@verizon.net http://www.linkedin.com/in/davidblackwell2

Quality Assurance Test Specialist  with an in-depth background in Systems Analysis  and

Business Analysis  at a Fortune 100 company. Specializes in Agile methodologies withextensive experience in the testing of major IT convergence projects.

  14+ years’ extensive software testing experience (functionality, regression, end to end).    Experience working in multiple SDLC methodologies including Waterfall and Agile (SCRUM,

XP and Lean).  Able to collaborate with project managers, development leads, business analysts and user

groups to ensure that software meets user expectations and is tested to the highest quality.  Proficient in developing test strategies based on customer requirements; experience

developing and executing detail oriented test cases and test plans.  Commitment to report and track defects from discovery to successful validation, correction

and verification.

  Significant experience with HP Quality Center

TECHNICAL SKILLS

Proficient in HP Quality Center , Agile Methodology, SDLC, SQL and the complete MicrosoftOffice 2010/2013 suite of applications.

PROFESSIONAL EXPERIENCE

Verizon, Richardson, TX 2009 - 2015Lead Systems Specialist

Supports all applications for mobile devices (including laptop, tablet and smartphone) thatVerizon field technicians and supervisors use to perform daily job functions.  UAT Test Coordinator for 150+ automation projects, working closely with onshore/offshore

IT organizations to ensure production ready applications.  Coordinated release level user acceptance and end to end testing, involving internal test

teams and pilot group of end users.  Developed and executed 20,000+ functionality and regression user test cases during

application release cycles; logged and tracked defects using HP Quality Center.  Coordinated user acceptance testing for next-generation mobile work platform (tablet and

smartphone) and migrated 3900+ field technicians and supervisors, increasing technicianproductivity and reducing administrative work. Achieved 91% utilization.

  Coordinated user acceptance testing for payroll time reporting platform consolidation andmigrated ~2500 field technicians and supervisors eliminating dual time entry and achievingan annual savings of ~ $1.7M.

  Contributed to User Acceptance Testing best practices and application specific knowledgebase using Microsoft Sharepoint

  Acted as Point Of Contact for legacy work stacks enabling consolidation of businessprocesses and support systems, delivering more than $5M in combined annual savings.

7/23/2019 Software Quality Assurance Analyst In Dallas Fort Worth TX Resume David Blackwell

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David Blackwell  (214)440-2648  Page 2

MCI/Verizon, Richardson, TX 2001 - 2009Senior Staff Specialist

Member of staff reporting to the Director of Global Field Operations, providing business and

technical support functions.  Developed functional and regression user test cases, implementation plans and training

documentation. Managed delivery of applications throughout the organization.  Developed and coordinated end to end test plans/testing for an international dispatch

management application delivering consolidated automation across the Global Operationsorganization.

  Instrumental in moving US Field Operations toward a single dispatch model, increasing dailytech efficiency and reducing the number of truck rolls.

  Facilitated analysis of network topology system needs and instrumental in development ofinternal system instead of hiring the job out to a third party vendor thus saving the company~ $2 million.

  Developed business cases for ~30 IT development projects: cost analysis and savingsinitiatives. Realized a combined annual savings of ~ $2M.

  Managed deployment of enterprise network topology system and migration of engineeringgroups from outdated legacy systems thus consolidating systems and processes andachieving annual savings of ~ $1M.

  Extensive experience conducting and participating in executive briefings, user interviews,requirements gathering sessions, data analysis, database design and productdemonstrations.

ADDITIONAL RELEVANT EXPERIENCE

  Served as a representative on two National Core Process Teams responsible for defining

company-wide processes and procedures.  Served as a volunteer member of the administrative staff during activations of the NationalEmergency Command Center.

  Worked extensively with the corporate training department to develop course curricula.

EDUCATION

Bachelor of Science - Electronics Engineering TechnologyDeVry Institute of Technology - Irving, TX

AWARDS AND RECOGNITION

  Verizon Ovation Award (5 times)  Summit Club

  MCI Peak Achiever (3 times)  MCI Star Performer (3 times)