software service presentation091707
TRANSCRIPT
Software as a ServiceAnother Link in the
Healthcare Service Chain
HIMSS Enterprise IS Steering Committee 29/12/2007
Objectives
Background and HistoryGo Behind the Marketing HypeUnderstand the BenefitsCategorize the SAAS SolutionIdentify the Accounting ImplicationsIdentify the Technological Implications
HIMSS Enterprise IS Steering Committee 39/12/2007
SAAS Background and History
Progressed from Application Service Provider solutionInternet-based Delivery ModelIdentified 10 years agoArchitecture changes created SAASCustomers defined it
HIMSS Enterprise IS Steering Committee 49/12/2007
Traditional Services Delivery1 Systems
Administrator
1 DBA
1 Server
1 Backup
1 Systems Administrator
1 DBA
1 Server
1 Backup
1 Systems Administrator
1 DBA
1 Server
1 Backup
1 Systems Administrator
1 DBA
1 Server
1 Backup
1 Systems Administrator
1 DBA
1 Server
1 Backup
Professional Services
App
Vendor
HIMSS Enterprise IS Steering Committee 59/12/2007
Maximizes Resources
Centralized Resources1 Server, 1 Backup
1 Systems Administrator1 DBA
Shared Delivery and Access
SAAS
Vendor
Vendor resources focused on solution for
many customers
Maximize underutilized computing resources
Los Angeles New York Chicago Honolulu Albuquerque
HIMSS Enterprise IS Steering Committee 69/12/2007
Beyond the Hype
Software IS a service!Purchase is akin to renting or leasingSimilar solution to hiring or partnering with a clinical specialist or practitionerVendor and customer-focusedTechnology is simple
HIMSS Enterprise IS Steering Committee 79/12/2007
SAAS BenefitsCosts are knownNo computing hardware neededBackup and restoreLess training requirementsFocus on core skillsVendor provides expert knowledge and resourcesPatient focusMinimize disruptions to daily work
Increased
Profitability
Customer Satisfaction
Quality Deployment
Streamlined Communication of Information
and Data
Work force Productivity
HIMSS Enterprise IS Steering Committee 89/12/2007
Who benefits
Any organization Any departmentThe patientsCommunityVendor
HIMSS Enterprise IS Steering Committee 99/12/2007
Out-Source Vendor
Supported
In-Source Vendor
Supported
In-house Contractor Supported
In-house Systems Integrator Supported
Categorizing SAAS
In-house Employee Supported
Technology Services and Resources ContinuumTechnology Services and Resources Continuum
SAASSAAS
HIMSS Enterprise IS Steering Committee 109/12/2007
Accounting Implications
Software is not owned, not an assetMonthly fee based on use or subscriptionLower TCONo hidden or indirect costsSOP 98-1 implications for implementation costsAbility to better forecast IT spendingUpgrade and maintenance costs included in monthly feePoor service – stop paying vendor invoice
HIMSS Enterprise IS Steering Committee 119/12/2007
Technological Implications
Insurance for Reliability, Availability, and ServiceabilityNo dedicated technological resourcesNo additional hardware costsNeed for greater bandwidth on networkExtra costs for custom or ad-hoc workCan take advantage of evolving and new technologiesContingency plan in placeAllows hospital to focus resources on patient care
HIMSS Enterprise IS Steering Committee 129/12/2007
SAAS is growing
Gartner predicts 35% growth of SAAS offerings worldwideFrom rural to IDNFrom department to the companySpecific function to the enterprise dolutionsCustomer-focused
Questions?
Tim Salaver, MBA, PMP, CSSMBBCornerstone Systems Solutions(702) 286-7464/[email protected]