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The purpose of this Amendment 001 to posting EN578-151297/D is to republish the summaryconsultation report prepared by Gartner Inc. without any PDF security restrictions on the report file.
This republished report is an exact duplicate of the summary consultation report that was originallypublished on 2015-12-15, which had contained PDF security restrictions. There are no changes to thesummary consultation report.
GAR
TNER
CO
NSU
LTIN
G
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
This
pre
sent
atio
n, in
clud
ing
any
supp
ortin
g m
ater
ials
, is
owne
d by
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes
and
is fo
r th
e so
le u
se o
f the
inte
nded
Gar
tner
aud
ienc
e or
oth
er in
tend
ed re
cipi
ents
.Th
is p
rese
ntat
ion
may
con
tain
in
form
atio
n th
at is
con
fiden
tial,
prop
rieta
ry o
r oth
erw
ise
lega
lly p
rote
cted
, and
it m
ay n
ot b
e fu
rther
cop
ied,
di
strib
uted
or p
ublic
ly d
ispl
ayed
with
out t
he e
xpre
ss w
ritte
n pe
rmis
sion
of G
artn
er, I
nc. o
r its
affi
liate
s.©
201
5 G
artn
er, I
nc. a
nd/o
r its
affi
liate
s. A
ll rig
hts
rese
rved
.
Con
sulta
tion
Rep
ort
Wor
ksho
ps a
nd B
ench
mar
k to
sup
port
GC
’s C
loud
Stra
tegy
Pre
pare
d fo
r: Tr
easu
ry B
oard
of C
anad
a S
ecre
taria
t (TB
S)
July
31,
201
5
Proj
ect N
umbe
r: 33
0026
489
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/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
1
Agen
da
�E
xecu
tive
Sum
mar
y�
Con
text
of t
he C
loud
con
sulta
tion
�A
naly
sis
–P
olic
y–
Bus
ines
s–
Pro
cure
men
t–
Sec
urity
�S
umm
ary
of re
com
men
datio
ns–
Bef
ore
Clo
ud–
Clo
ud in
cept
ion
–C
loud
evo
lutio
n�
App
endi
ces
2C
ON
FID
EN
TIA
L A
ND
PR
OP
RIE
TAR
Y
3300
2648
9 | ©
201
5 G
artn
er, I
nc. a
nd/o
r its
affi
liate
s. A
ll rig
hts
rese
rved
.
Exe
cutiv
e S
umm
ary
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tes.
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s re
serv
ed.
3
The
GC
and
juris
dict
iona
l par
tner
s la
unch
ed a
pan
-Can
adia
n C
loud
con
sulta
tion
to s
olic
it in
dust
ry p
ersp
ectiv
e to
info
rm th
e C
row
n’s
Clo
ud s
trate
gy.
Gar
tner
sup
porte
d th
e C
row
n w
ith R
FI a
naly
sis,
ven
dor i
nter
view
s an
d re
com
men
datio
ns.
�Th
e G
over
nmen
t of C
anad
a (G
C),
in p
artn
ersh
ip w
ith C
anad
ian
prov
ince
s, te
rrito
ries
and
mun
icip
aliti
es, l
ed a
n in
dust
ry c
onsu
ltatio
n on
Clo
ud c
ompu
ting.
�Th
e co
nsul
tatio
n w
as la
unch
ed o
n N
ovem
ber 1
3, 2
014
at a
n ev
ent a
ttend
ed b
y ov
er 1
70
repr
esen
tativ
es fr
om 8
2 co
mpa
nies
.�
A re
ques
t for
info
rmat
ion
(RFI
) was
pub
lishe
d on
Dec
embe
r 2, 2
014
and
focu
sed
on fo
ur k
ey
pilla
rs: B
usin
ess,
Pol
icy,
Pro
cure
men
t and
Sec
urity
.�
Gar
tner
sup
porte
d TB
S in
the
revi
ew a
nd a
ssim
ilatio
n of
info
rmat
ion
prov
ided
to th
e C
row
n w
ith
rega
rds
to g
o fo
rwar
d cl
oud
appr
oach
es. I
n th
is e
ffort,
Gar
tner
leve
rage
d in
dust
ry in
form
atio
n,
benc
hmar
k da
ta a
nd b
est p
ract
ices
to p
rovi
de th
e G
over
nmen
t of C
anad
a w
ith k
ey in
form
atio
n re
quire
d to
dev
elop
a C
loud
stra
tegy
for a
ll of
gov
ernm
ent.
–G
artn
er re
view
ed th
e 67
RFP
resp
onse
s re
ceiv
ed fr
om a
var
iety
of o
rgan
izat
ions
, inc
ludi
ng
Can
adia
n ve
ndor
s, g
loba
l ven
dors
, sys
tem
s in
tegr
ator
s, n
on-p
rofit
org
aniz
atio
ns a
nd C
loud
in
dust
ry o
rgan
izat
ions
.–
Gar
tner
par
ticip
ated
in 3
2 of
the
64 o
ne-h
our O
ne o
n O
ne m
eetin
gs, a
long
side
Fed
eral
, Pro
vinc
ial
and
Mun
icip
al g
over
nmen
t rep
rese
ntat
ives
, to
furth
er u
nder
stan
d th
e po
sitio
n of
a s
igni
fican
t sa
mpl
e of
the
RFI
resp
onde
nts.
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serv
ed.
4
Sig
nific
ant I
ndus
try re
spon
se (6
7 su
bmis
sion
s) b
y in
tern
atio
nal a
nd C
anad
ian
Clo
ud
Serv
ice
Prov
ider
s an
d re
late
d or
gani
zatio
ns re
flect
s th
e st
rong
inte
rest
in th
e ra
pidl
y gr
owin
g C
anad
ian
Clo
ud e
cono
my.
Hig
h le
vel p
rofil
e of
the
67 R
FI re
spon
dent
s (c
ateg
orie
s ar
e no
t mut
ually
exc
lusi
ve):
Dat
a sh
ows
a ra
pidl
y gr
owin
g C
loud
eco
nom
y in
Can
ada
that
is c
atch
ing
up to
the
US
and
the
UK
.
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
2013
2014
2015
2016
2017
2018
2019
Publ
ic C
loud
Ser
vice
s En
d-U
ser S
pend
ing,
20
13-2
019
(% o
f Tot
al E
nd-u
ser I
T Sp
endi
ng)
US
AU
KC
anad
aA
ustra
lia
C
loud
Ser
vice
Pro
vide
rs
Clo
ud B
roke
r
Oth
er(te
chno
logy
,pr
of. s
vcs,
…)
IaaS
PaaS
SaaS
Can
adia
n D
C
11
7 7
1 13
D
C O
utsi
de C
anad
a 9
7 13
4
44
TOTA
L 20
14
20
5
57
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serv
ed.
5
Base
d on
RFI
que
stio
ns a
cros
s 4
pilla
rs (P
olic
y, B
usin
ess,
Pro
cure
men
t, an
d S
ecur
ity),
Gar
tner
com
bine
d in
put f
rom
resp
onde
nts,
bes
t pra
ctic
es a
nd e
xper
ienc
e fro
m o
ther
ju
risdi
ctio
ns to
per
form
furth
er a
naly
sis
acro
ss 2
0 ke
y to
pic
area
s.
A to
tal o
f 20
topi
cs w
ere
reta
ined
for f
urth
er re
sear
ch a
nd a
naly
sis:
The
inpu
t fro
m re
spon
dent
s w
as v
alid
ated
and
com
bine
d w
ith b
est p
ract
ices
, ind
ustry
tren
ds a
s w
ell
as e
xper
ienc
e in
oth
er ju
risdi
ctio
ns to
pro
vide
a c
ompl
ete
view
.
Polic
yB
usin
ess
Proc
urem
ent
Secu
rity
Clo
ud c
ounc
il G
C C
loud
C
loud
term
s an
d co
nditi
ons
Iden
tity
and
Acc
ess
Can
adia
n C
loud
in
nova
tion
Clo
ud e
xit
Clo
ud p
rogr
am
Sec
urity
and
IM
stan
dard
s
Clo
ud w
orkl
oad
Ser
vice
Lev
el
Agr
eem
ents
C
loud
taxo
nom
y C
loud
sec
urity
ce
rtific
atio
n
Acc
ount
abilit
y P
rocu
rem
ent v
ehic
les
Sec
urity
of p
ublic
clo
uds
Clo
ud b
roke
rs
Info
rmat
ion
conf
iden
tialit
y
Laun
ch s
trate
gy
Dat
a re
side
ncy
Com
mitm
ent
CO
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6
From
this
ana
lysi
s em
erge
d an
act
ion
plan
for C
loud
with
in G
over
nmen
t of C
anad
a…
Clo
ud A
dopt
ion
(ong
oing
)C
loud
Ince
ptio
n(1
2-18
mon
ths)
Bef
ore
Clo
ud(3
-6 m
onth
s)
Exec
ute
Clo
ud p
ilots
�
Pot
entia
l clo
ud w
orkl
oads
Gat
her i
nsig
hts
�C
loud
regi
stry
Ref
ine
polic
ies
and
guid
elin
es�
Clo
ud s
praw
l miti
gatio
n�
Clo
ud b
roke
r def
initi
on�
Def
ine
Clo
ud b
roke
r rol
es w
ithin
GC
�
Dem
ocra
tized
pro
cure
men
t�
Clo
ud s
olut
ions
sec
urity
ass
essm
ent
Esta
blis
h pr
ocur
emen
t �
SLA
s de
finiti
on a
nd n
egot
iatio
n�
Clo
ud v
endo
r pre
qual
ifica
tion
�C
loud
Ser
vice
Cat
alog
ue�
Col
labo
rativ
e pr
ocur
emen
t
Expa
nd c
loud
usa
ge�
Clo
ud F
eder
ated
Iden
tity
�P
lan
for t
he re
dist
ribut
ion
of IT
and
no
n-IT
ski
lls
Mon
itor a
nd c
ontr
ol fo
r con
tinuo
us
impr
ovem
ent
�A
sses
smen
t app
roac
h
Esta
blis
h G
over
nanc
e�
GC
Clo
ud C
ounc
il�
GC
Clo
ud C
ente
r of E
xcel
lenc
e
Def
ine
initi
al p
olic
ies
and
guid
elin
es�
R&
D ta
x cr
edits
and
tax
relie
f�
Clo
ud w
orkl
oads
dec
isio
n to
ol�
Con
fiden
tialit
y-ba
sed
info
rmat
ion
clas
sific
atio
n �
Dat
a re
side
ncy
�D
ata
prot
ectio
n (e
ncry
ptio
n, ri
sk-
base
d gu
idan
ce)
�G
C C
loud
def
initi
on�
Mig
ratio
n pl
anni
ng�
Clo
ud ta
xono
my
Plan
Clo
ud in
cept
ion
phas
e �
Initi
al C
loud
wor
kloa
ds a
nd P
athf
inde
r pr
ojec
ts
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7
Incl
udin
g a
prop
osal
for a
n in
itial
vis
ion
of C
loud
wor
kloa
d se
gmen
tatio
n w
ith s
ervi
ces
requ
iring
hig
h an
d m
ediu
m c
onfid
entia
lity
deliv
ered
by
Gov
ernm
ent I
T, o
r Man
aged
Ded
icat
ed C
loud
Ser
vice
P
rovi
ders
. Low
er in
form
atio
n co
nfid
entia
lity
serv
ices
are
del
iver
ed o
n th
e P
ublic
Clo
ud.
Priv
ate
/Com
mun
ity C
loud
Publ
ic C
loud
Self
man
aged
and
op
erat
edTh
ird p
arty
man
aged
an
d op
erat
ed
Sof
twar
e as
a
Ser
vice
(Saa
S)
Pla
tform
as
a S
ervi
ce
(Paa
S)
Infra
stru
ctur
e as
a S
ervi
ce
(IaaS
)
Com
mer
cial
C
loud
Ser
vice
P
rovi
ders
Gov
ernm
ent I
T S
ervi
ces
Man
aged
D
edic
ated
Clo
ud
Ser
vice
s P
rovi
ders
(b
roke
red
by
Gov
ernm
ent I
T S
ervi
ces)
Inte
rnal
or E
xter
nal S
olut
ion
Pro
vide
rs(p
rivat
e/co
mm
unity
clo
ud s
olut
ions
)
Con
fiden
tialit
yR
equi
rem
ent
Hig
h
Med
ium
Med
ium
Low
Low
Low
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8
Som
e w
orkl
oads
hav
e be
en id
entif
ied
as p
oten
tial c
andi
date
s fo
r Clo
ud p
athf
inde
r in
itiat
ives
. Th
e pr
opos
ed C
loud
Cou
ncil
will
be a
key
sou
rce
of in
nova
tive
cand
idat
es
base
d on
real
nee
d.
�H
igh
pote
ntia
l Clo
ud w
orkl
oads
incl
ude
the
follo
win
g, a
ssum
ing
a co
mpa
tible
sec
urity
and
risk
pr
ofile
:
�P
aaS
/IaaS
–In
form
atio
n D
isse
min
atio
n (e
.g. w
eb h
ostin
g (u
nder
way
), O
pen
Dat
a, 3
11)
�P
aaS
-D
evel
opm
ent a
nd T
est e
nviro
nmen
ts�
Saa
S –
CR
M/C
ase
Man
agem
ent (
for p
roce
sses
that
are
ext
erna
l and
pub
lic-fa
cing
)�
Saa
S –
Col
labo
ratio
n (w
ith c
itize
ns, p
rivat
e se
ctor
org
aniz
atio
n or
oth
er g
over
nmen
ts)
�S
aaS
/Paa
S –
Geo
-spa
tial,
Big
Dat
a, B
usin
ess
Inte
llige
nce
and
Ana
lytic
s�
IaaS
–P
roje
ct s
peci
fic (u
niqu
e re
quire
men
ts),
thro
ugh
SS
C
�In
gen
eral
, wor
kloa
d th
at b
elon
g in
the
syst
ems
ofin
nova
tion
cate
gory
of t
he G
artn
er P
ace-
Laye
red
App
licat
ion
Stra
tegy
are
goo
d ca
ndid
ates
for
Clo
ud d
eliv
ery.
CO
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D P
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RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
9
The
reco
mm
enda
tions
are
inte
nded
to a
dvan
ce th
e C
row
n’s
Clo
ud a
dopt
ion
mat
urity
, in
orde
r to
real
ize
the
pote
ntia
l ben
efits
of C
loud
.
0–
Ad H
oc
Clo
ud
1–
Elem
enta
ry
Clo
ud
2–
Spec
ializ
ed
Clo
ud
3–
Stre
amlin
edC
loud
4–
Opt
imiz
edC
loud
Org
aniz
atio
nal
Und
ergr
ound
an
d Is
olat
edS
pons
or a
nd
Def
ine
Con
stru
ct
Org
aniz
atio
nTr
ain
and
Tran
sfor
mB
roke
r IT
Ser
vice
s
Gov
erna
nce
Man
ual
Def
initi
on a
nd
Ass
essm
ent
Cla
ssify
and
Tr
iage
Dev
elop
D
ecis
ion
Fram
ewor
k
Miti
gate
Ris
ksB
roke
r Ris
k M
anag
emen
t
Tech
nolo
gy a
nd
App
licat
ions
Firs
t and
S
impl
e S
olut
ions
Ass
ess
Por
tfolio
and
PO
C
Set
In
tegr
atio
n Fo
unda
tions
Impl
emen
t S
trate
gica
llyR
evam
p In
frast
ruct
ure
and
Ser
vice
s
Prov
ider
Se
lect
ion
and
Man
agem
ent
Web
site
and
S
ales
Tea
m
Man
agem
ent
Cre
ate
Mas
ter
Crit
eria
Man
age
Pro
vide
rs
Com
plet
ely
Man
age
Pro
vide
rs
Thro
ugh
Ris
k D
ecis
ions
Offe
r Sel
f-S
ervi
ce
Pro
vide
r M
anag
emen
t
Clo
ud
Ope
ratio
nsIs
land
of
Man
agem
ent
Bas
elin
e M
anag
emen
tIn
tegr
ate
Man
ually
Ope
rate
With
A
gilit
yO
pera
te
Thro
ugh
Sel
f-S
ervi
ce
Incr
ease
Agi
lity
Red
uce
Com
plex
ity
Focu
s on
core
mis
sion
Man
age
Cos
t
Leve
rage
skill
s &
know
ledg
e
Inno
vatio
n
Ben
efits
10C
ON
FID
EN
TIA
L A
ND
PR
OP
RIE
TAR
Y
3300
2648
9 | ©
201
5 G
artn
er, I
nc. a
nd/o
r its
affi
liate
s. A
ll rig
hts
rese
rved
.
Con
text
of t
he C
loud
con
sulta
tion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
11
List
of R
FI re
spon
dent
s
The
follo
win
g or
gani
zatio
ns s
ubm
itted
a re
spon
se to
the
Clo
ud C
onsu
ltatio
n R
FI:
2Key
s C
orpo
ratio
n C
loud
Link
Tec
hnol
ogie
s In
c In
for (
Can
ada)
, Ltd
Pr
icew
ater
hous
eCoo
pers
LLP
Ad
obe
Syst
ems
Can
ada
Inc
Clo
udM
ask
Cor
p In
form
atic
a C
orpo
ratio
n R
ed H
at C
anad
a Li
mite
d
Akam
ai T
echn
olog
ies,
Inc
CSC
(Com
pute
r Sci
ence
s C
anad
a In
c.)
Info
sys
Publ
ic S
ervi
ces,
Inc
Rog
ers
Com
mun
icat
ions
Pa
rtner
ship
Al
cate
l-Luc
ent C
anad
a In
c C
yber
a In
c In
sigh
t Can
ada
Inc
RSA
Allo
t Com
mun
icat
ions
D
and
B (T
he D
and
B
Com
pani
es o
f Can
ada
ULC
) In
tel C
anad
a Lt
d S
ales
forc
e, In
c
Amaz
on W
eb S
ervi
ces,
Inc
Day
1 So
lutio
ns, I
nc
iTM
etho
ds In
c SA
P C
anad
a In
c Ap
pren
da In
c D
ecis
ive
Tech
nolo
gies
Inc
KPM
G L
LP
Scal
ar D
ecis
ions
Inc
Bell
Can
ada
Del
oitte
Inc
KTI D
ata
Cen
ter (
Kihe
w
Tech
nolo
gies
LP)
Se
rvic
eNow
(Ser
vice
Now
, Inc
.)
Blue
Coa
t Sys
tem
s C
anad
a In
c Ec
lipsy
s So
lutio
ns In
c M
icro
soft
Can
ada
Inc
Softc
hoic
e LP
BM
C (B
MC
Sof
twar
e, In
c.)
EMC
Cor
pora
tion
of C
anad
a N
etAp
p C
anad
a Lt
d Sy
man
tec
Cor
pora
tion
C2
Labs
, Inc
Es
ri C
anad
a Li
mite
d N
orth
ern
Mic
ro
TELU
S C
omm
unic
atio
ns
Com
pany
C
A Te
chno
logi
es (C
A C
anad
a C
ompa
ny)
FTI T
echn
olog
y (F
TI C
onsu
lting
, In
c.)
Ope
nPlu
s.ca
(Vur
tur
Com
mun
icat
ions
Gro
up In
c.)
Tera
Mac
h Te
chno
logi
es In
c
Cen
tury
Link
(Cen
tury
Link
, Inc
.) Fu
jitsu
Con
sulti
ng (C
anad
a) In
c O
penT
ext C
orpo
ratio
n Th
ales
Can
ada
Inc
CG
I Inf
orm
atio
n Sy
stem
s an
d M
anag
emen
t Con
sulta
nts
Inc
Gen
eral
Dyn
amic
s In
form
atio
n Te
chno
logy
Can
ada,
Lim
ited
Opr
oma
Inc
Tren
d M
icro
Can
ada
Tech
nolo
gies
Inc
Cis
co S
yste
ms
Can
ada
Co
Hew
lett-
Pac
kard
O
racl
e C
anad
a U
LC
Uni
sys
Can
ada
Inc
Clo
ud P
ersp
ectiv
es
Hita
chi D
ata
Syst
ems
Palo
Alto
Net
wor
ks
VMw
are
Can
ada
(VM
war
e In
c.)
Clo
ud S
ecur
ity A
llianc
e C
anad
a IB
M
Peop
leIn
sigh
t (Q
uIR
C Q
ualit
ativ
e In
sigh
ts, R
esea
rch
and
Con
sulti
ng In
c.)
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
12
One
on
One
mee
tings
From
Apr
il 28
to M
ay 2
7, 2
015,
Gar
tner
par
ticip
ated
in 3
2 on
e-ho
ur O
ne o
n O
ne m
eetin
gs, a
long
side
Fe
dera
l, P
rovi
ncia
l and
Mun
icip
al g
over
nmen
t rep
rese
ntat
ives
, to
furth
er u
nder
stan
d th
e po
sitio
n of
th
e fo
llow
ing
RFI
resp
onde
nts,
out
of t
he 6
4 th
at p
artic
ipat
ed in
the
indu
stry
con
sulta
tion:
This
cro
ss s
ectio
n in
clud
ed C
anad
ian
vend
ors,
Glo
bal v
endo
rs, S
yste
ms
inte
grat
ors,
non
-pro
fit
orga
niza
tions
and
Clo
ud In
dust
ry o
rgan
izat
ions
. The
val
ue o
f res
pond
ent’s
con
tribu
tions
var
ied
sign
ifica
ntly
and
did
not
follo
w o
bvio
us p
atte
rns.
RES
PON
DEN
T N
AME
MEE
TIN
G D
ATE
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G T
IME
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ud M
ask
2015
-04-
2810
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to 1
1:30
Cen
tury
link
2015
-04-
2912
:00
to 1
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IBM
2015
-04-
291:
30 to
3:0
0iT
Met
hods
2015
-04-
298:
30 to
10:
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rvic
eNow
2015
-04-
293:
00 to
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0K
PMG
2015
-04-
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oger
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omm
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1:30
to 3
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sfor
ce20
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12:0
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0Te
raM
ach
2015
-05-
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leIn
sigh
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etAp
p20
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:00
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ud P
ersp
ectiv
e20
15-0
5-07
3:30
to 5
:00
VMw
are
Inc.
2015
-05-
1212
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to 1
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Cyb
era
Inc.
2015
-05-
131:
30 to
3:0
0G
ener
al D
ynam
ics
IT20
15-0
5-13
12:0
0 to
1:3
0C
A Te
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10:0
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11:
30
RES
PON
DEN
T N
AME
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G D
ATE
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TIN
G T
IME
PWC
2015
-05-
133:
00 to
4:3
0O
racl
e20
15-0
5-13
8:30
to 1
0:00
Info
r20
15-0
5-14
12:0
0 to
1:3
0SA
P20
15-0
5-14
3:00
to 4
:30
Inte
l Can
ada
Ltd.
2015
-05-
148:
30 to
10:
00R
SA20
15-0
5-14
10:0
0 to
11:
30M
icro
soft
Can
ada
2015
-05-
191:
30 to
3:0
0Te
lus
2015
-05-
193:
00 to
4:3
0C
GI
2015
-05-
198:
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00Ec
lipsi
s20
15-0
5-19
12:0
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0Sy
man
tec
2015
-05-
201:
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SC20
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3:00
to 4
:30
CSA
Can
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rd20
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3:00
to 4
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2015
-05-
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penT
ext
2015
-05-
2612
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ar20
15-0
5-27
10:0
0 to
11:
30
13C
ON
FID
EN
TIA
L A
ND
PR
OP
RIE
TAR
Y
3300
2648
9 | ©
201
5 G
artn
er, I
nc. a
nd/o
r its
affi
liate
s. A
ll rig
hts
rese
rved
.
Anal
ysis
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
14
Gar
tner
ana
lysi
s
Gar
tner
’s a
naly
sis
is s
umm
ariz
ed o
n th
e fo
llow
ing
page
s, o
rgan
ized
acc
ordi
ng to
the
four
pill
ars
of th
e C
loud
con
sulta
tion:
�Po
licy,
�B
usin
ess,
�Pr
ocur
emen
tand
�Se
curit
y.
The
anal
ysis
is b
ased
on
obse
rvat
ions
col
lect
ed fr
om th
e re
view
of R
FI re
spon
ses
and
parti
cipa
tion
in
one-
on-o
ne m
eetin
gs w
ith R
FI re
spon
dent
s, a
s w
ell a
s in
dust
ry re
sear
ch a
nd in
sigh
t fro
m o
ther
pub
lic
sect
or c
loud
initi
ativ
es a
cros
s th
e w
orld
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
15
Anal
ysis
–P
olic
y –
Clo
ud C
ounc
il
Des
crip
tion
The
Gov
ernm
ento
f Can
ada
will
face
man
y si
gnifi
cant
deci
sion
s as
it e
stab
lishe
s an
d ex
ecut
es it
s C
loud
Stra
tegy
. M
ultip
le s
take
hold
ers
incl
udin
g pu
blic
sec
tor s
ervi
ce p
rovi
ders
, con
sum
ers
and
indu
stry
gro
ups
will
hav
e va
luab
le
inpu
t int
o th
e w
ay fo
rwar
d an
d a
form
al m
echa
nism
for c
ontin
uing
to s
olic
it in
put a
nd te
st a
ssum
ptio
ns w
ill b
e va
luab
le.
View
poin
t(s)
Esta
blis
ha
com
bine
d pu
blic
and
pr
ivat
e se
ctor
Gov
ernm
ent o
f C
anad
a C
loud
Cou
ncil.
Esta
blis
hse
para
te p
ublic
and
pr
ivat
e se
ctor
clo
ud c
ounc
ils.
Esta
blis
h a
publ
ic s
ecto
r cou
ncil
and
colla
bora
te w
ith in
dust
ry a
nd
othe
r thi
rd p
artie
s th
roug
h ex
istin
g C
loud
Com
putin
g In
dust
ry W
orki
ng G
roup
s.An
alys
is�
On-
goin
gin
put a
nd fe
edba
ck fr
om s
take
hold
ers
is c
ritic
al to
ena
blin
g an
effe
ctiv
e cl
oud
ecos
yste
m.
�In
tern
al c
loud
ser
vice
pro
vide
rs s
uch
as S
SC
will
hav
e a
dire
ct im
pact
on
stra
tegy
and
exe
cutio
n.
�Ve
ndor
s an
d ot
her i
ndus
try s
take
hold
ers
will
brin
g im
porta
nt p
ersp
ectiv
es o
n w
hat w
orks
and
doe
sn’t
wor
k ba
sed
on e
xper
ienc
e fro
m o
ther
juris
dict
ions
. �
Gov
ernm
ent d
epar
tmen
ts a
s se
rvic
e co
nsum
ers
will
be a
n im
porta
nt v
oice
to e
nsur
e th
at th
e st
rate
gy
deve
lope
d pr
ovid
es th
e ap
prop
riate
com
bina
tion
of a
gilit
y an
d se
curit
y to
driv
e ad
optio
n.
�A
num
ber o
f Clo
ud C
ompu
ting
Indu
stry
Wor
king
Gro
ups
mad
e up
of r
epre
sent
ativ
es fr
om p
rivat
e se
ctor
, go
vern
men
t and
aca
dem
ia e
xist
with
in o
rgan
izat
ions
suc
h as
the
Nat
iona
l Ins
titut
e of
Sta
ndar
ds a
nd
Tech
nolo
gy (N
IST)
and
the
Clo
ud S
ecur
ity A
llian
ce (C
SA
) to
prov
ide
guid
ance
for C
loud
ado
ptio
n.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
16
Anal
ysis
–P
olic
y –
Clo
ud C
ounc
il
Rec
omm
enda
tion
�E
stab
lish
a G
over
nmen
tof C
anad
a C
loud
Cou
ncil
mad
e up
of p
ublic
sec
tor p
artic
ipan
ts a
nd m
anag
e on
-goi
ng
colla
bora
tion
with
indu
stry
and
oth
er th
ird p
artie
s th
roug
h ex
istin
g C
loud
Com
putin
g In
dust
ry W
orki
ng G
roup
s.
�E
nsur
e th
at th
e G
C C
loud
Cou
ncil
incl
udes
par
ticip
atio
n fro
m a
cro
ss s
ectio
n of
dep
artm
enta
l CIO
’s w
ith
vary
ing
need
s ba
sed
on s
ecur
ity p
rofil
e, s
ervi
ce d
eliv
ery
prof
ile, o
r siz
e.
�D
eter
min
e P
an-C
anad
ian
repr
esen
tatio
n on
Cou
ncil.
�
Con
side
r est
ablis
hing
par
alle
l int
erna
l wor
king
gro
ups
to a
sses
s an
d de
liver
reco
mm
enda
tions
to th
e C
loud
C
ounc
il re
gard
ing
stra
tegy
and
impl
emen
tatio
n.
�Fa
vour
alli
ance
s w
ith C
loud
Indu
stry
org
aniz
atio
ns th
at a
re g
loba
l in
natu
re, a
s C
loud
inno
vatio
n an
d le
arni
ng
tend
to tr
ansc
end
regi
onal
bou
ndar
ies.
�Le
vera
ge e
stab
lishe
d ch
anne
ls s
uch
as P
SC
IOC
for c
ross
-juris
dict
iona
l col
labo
ratio
n an
d co
mm
unic
atio
n.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
17
Anal
ysis
–P
olic
y –
Can
adia
n C
loud
inno
vatio
n
Des
crip
tion
Res
pond
ents
pro
pose
d se
vera
l stra
tegi
es to
prom
ote
and
enco
urag
e C
loud
inno
vatio
n in
Can
ada
to fu
el th
e C
anad
ian
Clo
ud e
cono
my.
View
poin
t(s)
Fina
ncia
l Inc
entiv
esG
rant
s or
tax
cred
its fo
r Can
adia
n co
mpa
nies
inve
stin
g in
Clo
ud
inno
vatio
n.
Trai
ning
and
incu
bato
rsW
ork
with
Can
adia
n in
stitu
tions
to
prom
ote
train
ing
rela
ted
to C
loud
an
d to
est
ablis
h in
cuba
tors
for
Clo
ud s
tart-
ups.
Proc
urem
ents
trat
egie
sIm
plem
ent a
“Buy
Can
adia
n fir
st”
polic
y, re
quire
Indu
stria
l and
R
egio
nal B
enef
itsor
use
a C
anad
ian
Sm
all a
nd M
ediu
m
Ent
erpr
ise
(SM
E) “
Set
-asi
de”
appr
oach
for C
loud
pro
cure
men
t.
Anal
ysis
�M
any
priv
ate
sect
or o
rgan
izat
ions
do
not f
ully
und
erst
and
tax
bene
fits
and
liabi
litie
s as
soci
ated
with
Clo
ud
inve
stm
ents
.�
In th
e U
S, f
eder
al, s
tate
and
loca
l tax
cre
dit r
egim
es a
re in
pla
ce; R
&D
cre
dits
are
mos
t com
mon
ly c
laim
ed.
Aus
tralia
and
the
UK
als
o of
fer t
ax re
lief t
o of
fset
R&
D e
fforts
.�
Sta
rtup
fund
ing
for C
loud
tech
nolo
gy a
nd in
cuba
tor p
rogr
ams
are
com
mon
plac
e an
d of
ten
back
ed b
y P
rivat
e In
vest
ors.
�Tr
ade
Agr
eem
ents
may
lim
it th
e G
over
nmen
t’s a
bilit
y to
favo
ur C
anad
ian
Clo
ud S
ME
s.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
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015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
18
Anal
ysis
–P
olic
y –
Can
adia
n C
loud
inno
vatio
n
Rec
omm
enda
tion
�In
vest
igat
e th
e ex
pans
ion
of R
&D
tax
cred
its a
nd ta
x re
lief f
or C
anad
ian
Clo
ud S
ME
s.�
Laun
ch a
n ef
fort
to e
nsur
e th
at ta
x be
nefit
s an
d lia
bilit
ies
asso
ciat
ed w
ith C
loud
inve
stm
ents
are
wel
l un
ders
tood
.�
Mon
itor h
ow m
arke
t for
ces,
suc
h as
com
petit
ion,
ven
ture
cap
ital o
r cor
pora
te in
vest
men
ts, s
hape
the
Can
adia
n C
loud
eco
nom
y be
fore
con
side
ring
any
Gov
ernm
ent i
nflu
ence
.�
Ass
ess
proc
urem
ent m
echa
nism
s th
at c
ould
be
used
to e
ncou
rage
Can
adia
n C
loud
SM
E w
hile
resp
ectin
g ex
istin
g Tr
ade
Agr
eem
ents
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
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| © 2
015
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tner
, Inc
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/or i
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tes.
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right
s re
serv
ed.
19
Anal
ysis
–P
olic
y –
Clo
ud w
orkl
oad
Des
crip
tion
Res
pond
ents
lobb
ied
for c
lear
gui
danc
e on
the
type
of w
orkl
oad
and
data
that
can
be
mig
rate
d to
the
clou
d.
View
poin
t(s)
Clo
ud d
ecis
ion
tool
Dep
artm
ents
self-
asse
ss th
e pr
open
sity
of w
orkl
oads
for C
loud
to
dete
rmin
e op
timal
del
iver
y an
d pr
ocur
emen
t stra
tegy
.
Pres
crip
tive
wor
kloa
dD
epar
tmen
ts a
re re
quire
d to
favo
ur
Clo
ud d
eplo
ymen
tfor
spe
cific
w
orkl
oads
that
are
kno
wn
to b
e C
loud
frie
ndly.
In-d
epth
ass
essm
ent
Am
anda
ted
Arc
hite
ctur
e R
evie
w
perfo
rms
a on
e-of
ass
essm
ent o
f th
e op
timal
del
iver
y fo
r eve
ry
wor
kloa
d.
Anal
ysis
�Fo
r Clo
ud to
gai
n si
gnifi
cant
mom
entu
m w
ith th
e G
over
nmen
t, it
mus
t be
the
norm
, rat
her t
han
the
exce
ptio
n.�
The
volu
me
of IT
Arc
hite
ctur
e R
evie
ws
nece
ssita
tes
a fe
dera
ted
appr
oach
, whi
ch b
rings
con
sist
ency
ch
alle
nges
. Cle
ar g
uide
lines
and
est
ablis
hed
arch
itect
ural
pat
tern
s ca
n al
levi
ate
thes
e ch
alle
nges
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
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tner
, Inc
. and
/or i
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ffilia
tes.
All
right
s re
serv
ed.
20
Anal
ysis
–P
olic
y –
Clo
ud w
orkl
oad
Rec
omm
enda
tion
�P
ublis
ha
Clo
ud d
ecis
ion
tool
to p
rovi
de g
uida
nce
to d
epar
tmen
ts in
con
sist
ently
iden
tifyi
ng C
loud
can
dida
te
wor
kloa
ds. A
poi
nt-b
ased
ass
essm
ent m
odel
with
a m
inim
um th
resh
old
wou
ld b
e op
timal
. See
App
endi
x A
for
a sa
mpl
e cl
oud
suita
bilit
y ch
eckl
ist f
or S
aaS
that
cou
ld b
e us
ed a
s a
deci
sion
tool
.�
Col
labo
rate
with
key
dep
artm
ents
to p
re-e
mpt
ivel
y id
entif
y lo
w-r
isk
Clo
ud fr
iend
ly w
orkl
oad
with
a fo
cus
on
high
impa
ct a
nd p
erva
sive
ness
.�
Cre
ate
a ce
ntra
l Clo
ud re
gist
ry to
inve
ntor
y w
orkl
oads
and
Clo
ud p
rovi
ders
in o
rder
to q
uick
ly id
entif
y br
ight
sp
ots,
iden
tify
patte
rns
and
mon
itor a
dopt
ion.
�B
e m
indf
ul to
con
side
r cas
es re
late
d to
new
wor
kloa
ds a
s w
ell a
s le
gacy
wor
kloa
ds a
s th
e bu
sine
ss c
ase
and
driv
ers
may
diff
er s
igni
fican
tly.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
21
Anal
ysis
–B
usin
ess
–G
C C
loud
Des
crip
tion
GC
Clo
ud is
def
ined
as
clou
d in
frast
ruct
ure
prov
isio
ned
by S
hare
d S
ervi
ces
Can
ada
for e
xclu
sive
use
by
the
Gov
ernm
ent o
f Can
ada
com
pris
ing
mul
tiple
dep
artm
ents
and
Age
ncie
s. It
is o
wne
d, m
anag
ed, a
nd o
pera
ted
by
the
Gov
ernm
ent o
f Can
ada
and
it ex
ists
on
prem
ises
.The
indu
stry
has
bee
n as
ked
to c
omm
ent o
n th
e fin
anci
al,
tech
nica
l and
bus
ines
s im
plic
atio
ns o
f pos
ition
ing
GC
Clo
ud a
s C
anad
a’s
pref
erre
d ap
proa
ch fo
r clo
ud s
ervi
ces.
View
poin
t(s)
GC
Clo
ud w
ill p
rovi
de a
ll cl
oud
serv
ices
and
Saa
S p
rovi
ders
will
bu
ild th
eir s
ervi
ces
on to
p of
GC
C
loud
.
GC
Clo
udw
ill p
rovi
de s
ome
clou
d se
rvic
esw
hile
Pub
lic C
loud
w
ill b
e le
vera
ged
for o
ther
ser
vice
s.
Publ
icC
loud
will
pro
vide
all
clou
d se
rvic
es.
Anal
ysis
�G
C C
loud
’s o
n-de
man
d sc
alab
ility
, sec
urity
, ela
stic
ity, i
nnov
atio
n pa
ce, c
ost s
avin
gs a
nd b
usin
ess
agili
ty w
ill b
e co
nsta
ntly
out
pace
d by
the
publ
ic c
loud
. GC
Clo
udis
ess
entia
lly a
dat
a ce
nter
pro
visi
oned
and
mai
ntai
ned
by
SS
C in
a tr
aditi
onal
IT m
anag
ed s
ervi
ces
appr
oach
, inv
olvi
ng:
�si
gnifi
cant
up
front
cap
ital i
nves
tmen
t and
ong
oing
Cap
ex in
stea
d of
Ope
x �
redu
ced
func
tiona
lity,
sca
labi
lity
and
agilit
y�
limite
d su
pplie
r poo
l due
to s
peci
aliz
ed re
quire
men
ts s
uch
as:
�to
pro
visi
on a
nd s
uppo
rt S
aaS
/Paa
S o
n to
p of
a g
over
nmen
t man
aged
pla
tform
�to
com
ply
with
cos
tly s
ecur
ity c
ertif
icat
ions
aga
inst
GC
Clo
ud s
peci
fic re
quire
men
ts
�to
take
on
incr
ease
d op
erat
iona
l ris
k
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
22
Anal
ysis
–B
usin
ess
–G
C C
loud
Anal
ysis
(con
tinue
d)�
Paa
S a
nd S
aaS
on
top
of G
C C
loud
wou
ld b
e ch
alle
ngin
g an
d un
likel
y to
be
succ
essf
ul. T
ofa
cilit
ate
the
man
agem
ent a
nd tr
oubl
esho
otin
g of
thei
rsol
utio
ns, S
aaS
and
Paa
Spr
ovid
ers
have
eith
er b
uilt
out
infra
stru
ctur
e pl
atfo
rms
spec
ific
to th
eir r
equi
rem
ents
or t
ailo
red
thei
r sof
twar
e an
d m
iddl
ewar
e to
run
on p
ublic
co
mm
erci
al Ia
aS p
latfo
rms.
Req
uirin
g th
ese
prov
ider
s to
use
GC
Clo
ud a
s th
eir I
aaS
pla
tform
will:
�im
pact
thei
r abi
lity
to d
eliv
er a
t the
qua
lity
leve
ls th
ey a
re a
ble
to c
omm
erci
ally
�in
crea
seth
e co
st o
f the
ir se
rvic
es d
ue to
hig
her o
pera
tiona
l ris
k (a
dditi
onal
effo
rt an
d to
ols
will
be
nece
ssar
y to
rem
otel
y m
anag
e an
d tro
uble
shoo
t the
ir so
lutio
ns o
r to
perfo
rm a
one
-of-a
-kin
d de
ploy
men
t of t
heir
offe
ring)
�re
stric
t the
ir sp
eed
and
agili
ty to
roll-
out u
pgra
des
or p
atch
es, r
espo
nd to
inci
dent
s an
d re
solv
e pr
oble
ms
�re
duce
ben
efits
suc
h as
any
pric
e re
duct
ions
resu
lting
from
eco
nom
ies
of s
cale
or t
echn
ical
in
nova
tion
�A
hybr
id G
C C
loud
/Pub
lic C
loud
mod
el is
a fe
asib
le o
ptio
n th
at w
ould
allo
w C
anad
a to
ben
efit
from
the
publ
ic
clou
d va
lue
prop
ositi
on, w
hile
reta
inin
g fu
ll co
ntro
l ove
r sen
sitiv
e da
ta.
�C
lass
ified
wor
kloa
ds th
at n
eed
to b
e un
der t
he fu
ll co
ntro
l of C
anad
a’s
secu
rity
requ
irem
ents
wou
ld n
eed
to e
xist
with
in G
C C
loud
.�
Whe
re p
ossi
ble,
GC
sho
uld
favo
r pub
lic C
loud
usa
ge in
ord
er to
ena
ble
rapi
d an
d ef
ficie
nt a
dopt
ion
and
best
val
ue.
�Le
vera
ging
the
publ
ic c
loud
for a
ll G
C c
loud
nee
ds ra
ises
dat
a se
curit
y an
d so
vere
ignt
yco
ncer
ns th
atar
e ch
alle
ngin
g to
alle
viat
e at
this
poi
nt.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
23
Anal
ysis
–B
usin
ess
–G
C C
loud
Rec
omm
enda
tion
�C
hoos
e G
C C
loud
for c
lass
ified
wor
kloa
ds re
quiri
ng th
e le
vel o
f sec
urity
that
can
onl
y be
pro
vide
d by
SS
C a
nd
max
imiz
e th
e us
e of
pub
lic c
omm
erci
al c
loud
ser
vice
s fo
r non
-sen
sitiv
e w
orkl
oads
.�
Bro
aden
the
defin
ition
of G
C C
loud
to a
lso
incl
ude
priv
ate
IaaS
that
has
bee
n pr
e-qu
alifi
ed b
y C
anad
a an
d sh
own
to m
eet s
ecur
ity re
quire
men
ts. S
SC
may
act
as
a br
oker
for a
ll Ia
aS w
orkl
oads
.�
Rec
ogni
ze th
at th
e P
aaS
and
Saa
S p
rovi
der p
ool t
hat w
ill a
gree
to ta
ilor t
heir
offe
rings
to m
eet t
he G
C C
loud
re
quire
men
ts w
ill li
kely
be
very
lim
ited
and
that
thos
e pr
ovid
ers
who
agr
ee w
ill a
djus
t the
ir pr
ices
and
SLA
s to
re
flect
the
incr
ease
d ris
k, o
verh
ead
and
loss
of f
ull s
tack
con
trol.
�R
ecog
nize
that
sol
utio
ns d
eplo
yed
on to
p of
GC
Clo
ud w
ill m
ore
frequ
ently
incl
ude
depa
rtmen
tal a
pplic
atio
ns
and
solu
tions
bui
lt by
Sys
tem
Inte
grat
ors
thro
ugh
larg
er p
rocu
rem
ents
whe
re T
’s a
nd C
’s c
an b
e ne
gotia
ted.
�
Exp
ect a
nd p
lan
for t
he re
dist
ribut
ion
of IT
and
non
-IT s
kills
that
acc
ompa
ny th
e m
ovem
ent o
f wor
kloa
ds fr
om
an in
-hou
se d
eliv
ery
mod
el to
a C
loud
del
iver
y m
odel
.�
Ass
ess
IT p
rofe
ssio
nals
tech
nica
l and
bus
ines
s sk
ills
and
ensu
re th
ese
skill
s ar
e de
velo
ped
to s
uppo
rt ke
y tre
nds
and
tech
nolo
gy o
ptio
ns s
uch
as C
loud
, par
ticul
arly
in IT
pla
nnin
g ro
les
(Bus
ines
s A
naly
sis,
E
nter
pris
e A
rchi
tect
ure,
Sec
urity
and
Ris
k M
anag
emen
t, S
ourc
ing,
Stra
tegy
and
Pla
nnin
g, e
tc.).
�P
repa
re fo
r an
evol
utio
nary
shi
ft in
job
title
s an
d de
scrip
tions
.�
Pre
pare
for i
mpo
rtant
cha
nges
in th
e ro
le o
f tec
hnic
al p
rofe
ssio
nals
, with
an
emph
asis
on
role
s th
at
perfo
rm b
roke
ring,
inte
grat
ion
and
nego
tiatio
n fo
r ser
vice
s w
ith o
utsi
de e
ntiti
es.
�P
lan
for t
he s
ubsi
denc
e of
cer
tain
‘bui
ld’ a
nd ‘r
un’ r
oles
suc
h as
infra
stru
ctur
e sp
ecia
lists
, app
licat
ion
spec
ialis
ts, s
yste
m a
dmin
istra
tors
and
cap
acity
pla
nner
s as
thos
e fu
nctio
ns in
crea
sing
ly b
ecom
e th
e re
spon
sibi
lity
of C
loud
ser
vice
pro
vide
rs.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
24
Anal
ysis
–B
usin
ess
–C
loud
Exi
t
Des
crip
tion
GC
nee
dsto
ass
ess
clou
d ex
it st
rate
gies
ava
ilabl
e in
the
indu
stry
and
miti
gate
ven
dor l
ock-
in ri
skby
ens
urin
g th
at
feas
ible
opt
ions
for d
ata
mig
ratio
n fro
m o
ne c
loud
pro
vide
r to
anot
her,
data
hol
ding
s tra
nsfe
rs b
etw
een
clou
d so
lutio
ns a
nd d
ata
repa
triat
ion
in s
peci
fic c
ircum
stan
ces
can
be c
ontra
ctua
lly p
rovi
ded
at a
reas
onab
le c
ost.
View
poin
t(s)
Def
ine
data
repa
tria
tion
and
mig
ratio
n st
rate
gies
up
fron
t.R
ely
onco
mm
on, w
idel
y ad
opte
d te
chno
logi
es a
nd
clou
d in
tero
pera
bilit
y st
anda
rds
and
addr
ess
clou
d ex
it ris
ks th
roug
h so
lutio
n ar
chite
ctur
e.
Anal
ysis
�Th
e ra
pid
tech
nolo
gica
l adv
ance
men
t of m
igra
tion
tool
s an
d op
en s
tand
ards
sup
ports
the
fact
that
dat
a m
igra
tion
and
porta
bilit
y ar
e co
nsid
ered
sta
ndar
d re
quire
men
ts in
the
clou
d in
dust
ry. C
usto
mer
’s fu
ll co
ntro
l an
d ow
ners
hip
of th
e da
ta a
re a
lso
typi
cal r
equi
rem
ents
that
CSP
s cu
rrent
ly h
ave
to m
eet f
or th
eir c
lient
bas
e.�
The
dive
rsity
of m
igra
tion
tool
s an
d ap
proa
ches
gen
erat
es a
lack
of t
rans
pare
ncy
arou
nd m
igra
tion
cost
s an
d co
st re
duct
ion
stra
tegi
es.
�D
epen
ding
on
how
the
acqu
ired
GC
clo
ud s
ervi
ces
stac
k is
arc
hite
cted
, the
resp
onsi
bilit
y fo
r ext
ract
ing
and
mig
ratin
g da
ta m
ay b
e sh
ared
with
or a
lloca
ted
in fu
ll to
a S
aaS
ven
dor b
ut it
will
like
ly re
side
exc
lusi
vely
with
G
C fo
r an
IaaS
pla
tform
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
25
Anal
ysis
–B
usin
ess
–C
loud
Exi
t
Rec
omm
enda
tion
�P
rovi
sion
ing
for a
feas
ible
mig
ratio
n st
rate
gy s
tarts
with
the
vend
or a
nd s
ervi
ce s
elec
tion:
�C
hoos
e a
CS
P th
at p
rovi
des
appr
opria
te m
igra
tion
tool
s an
d as
soci
ated
bes
t pra
ctic
es a
nd v
alid
ate
porta
bilit
y w
hene
ver p
ossi
ble.
�Fa
vour
pub
lic c
omm
erci
al c
loud
ser
vice
s an
d C
OTS
offe
rings
ver
sus
one-
of-a
-kin
dso
lutio
ns c
usto
m-
built
to a
ddre
ssun
ique
requ
irem
ents
.�
Sel
ect c
loud
pla
tform
s an
d so
lutio
ns th
at s
uppo
rt co
mm
only
use
d fil
e fo
rmat
s an
d te
chno
logi
es a
nd
atte
mpt
to th
e gr
eate
st d
egre
e po
ssib
le to
util
ize
thes
est
anda
rds.
�E
nsur
e th
at a
hea
lthy
com
petit
ion
exis
ts fo
r ser
vice
s pr
ocur
ed to
min
imiz
e th
e ris
k of
ven
dor l
ock-
in a
nd
redu
ce p
oten
tial s
witc
hing
cos
ts.
�C
onsi
der h
ard
exit
case
s (e
.g. d
ue to
pro
vide
r ins
olve
ncy
or o
ther
issu
es),
whe
re ti
me
is o
f the
ess
ence
an
d th
e co
llabo
ratio
n of
the
Clo
ud S
ervi
ce P
rovi
der m
ay n
ot b
e at
its
usua
l lev
el, i
n pl
anni
ng fo
r a C
loud
ex
it.�
Ens
ure
serv
ice
agre
emen
ts in
clud
e ex
plic
it co
ntra
ctua
l cla
uses
spe
cify
ing
that
:�
the
porta
bilit
y an
d m
igra
tion
requ
irem
ents
are
cor
e re
quire
men
ts;a
nd�
data
owne
rshi
p re
mai
ns w
ithC
anad
a un
der a
ll ci
rcum
stan
ces.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
26
Ana
lysi
s –
Bus
ines
s –
Ser
vice
Lev
el A
gree
men
ts (S
LAs)
Des
crip
tion
As
a ke
y co
mpo
nent
of t
hecl
oud
serv
ice
agre
emen
ts, S
LAs
mus
t ref
lect
the
mos
t im
porta
nt a
nd a
ppro
pria
te
met
rics
to m
easu
re. R
ecog
nizi
ng th
e di
vers
ity o
f ven
dor-
prov
ided
SLA
s av
aila
ble
in th
e cl
oud
mar
ket a
nd th
e ve
ndor
s’ re
luct
ance
to a
llow
clie
nts
to c
usto
miz
e th
em, G
C n
eeds
to d
ecid
e on
a s
ervi
ce m
anag
emen
t stra
tegy
for
clou
d se
rvic
es.
View
poin
t(s)
Adop
tthe
ven
dor-
prov
ided
SLA
s an
d K
PIs.
Focu
s on
bus
ines
s ou
tcom
e SL
Asw
hen
poss
ible
.An
alys
is�
Dep
endi
ng o
n th
e ty
pe o
f clo
ud s
ervi
ces
prov
ided
, ven
dors
app
roac
hed
the
SLA
topi
c di
ffere
ntly
:1.
Clo
ud-n
ativ
e se
rvic
e pr
ovid
ers
and
man
aged
ser
vice
s pr
ovid
ers
who
del
iver
sol
utio
ns b
ased
on
publ
ic
clou
d Ia
aS a
re re
luct
ant t
o pr
ovid
e cu
stom
ized
SLA
s fo
r the
follo
win
g re
ason
s:�
Clo
ud s
ervi
ces
are
used
by
a si
gnifi
cant
ly la
rge
user
bas
e an
d ec
onom
ies
of s
cale
are
onl
y re
aliz
ed w
hen
term
s an
d co
nditi
ons
oper
ate
the
sam
e w
ay fo
r eac
h cu
stom
er a
nd s
ervi
ces
are
stan
dard
ized
.�
Impl
emen
ting
cust
omiz
ed S
LAs
wou
ld re
quire
cus
tom
ized
dat
a co
llect
ion,
dat
a re
porti
ng a
nd (i
f ap
plic
able
) rem
edie
s, g
ener
atin
g ad
ditio
nal c
osts
and
com
plex
ity.
�S
LAs
are
a ke
y co
mpo
nent
of t
he “v
alue
pro
posi
tion”
of a
clo
ud o
fferin
g th
us c
loud
ven
dors
are
in
cent
ed to
offe
r SLA
s th
at e
ffect
ivel
y m
easu
re th
e pe
rform
ance
of t
he s
alie
nt e
lem
ents
of t
heir
serv
ice
deliv
ery;
SLA
s ar
e ty
pica
lly re
fined
ove
r lon
g pe
riods
of t
ime,
bas
ed o
n th
ousa
nds
of
inte
ract
ions
with
the
prov
ider
’s c
usto
mer
s an
d a
deep
und
erst
andi
ng o
f the
ir cl
ient
s’ c
omm
on
need
s.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
27
Ana
lysi
s –
Bus
ines
s –
Ser
vice
Lev
el A
gree
men
ts (S
LAs)
Anal
ysis
(con
tinue
d)�
Pub
lic c
omm
erci
al c
loud
sol
utio
n pr
ovid
ers
have
mad
e it
clea
r tha
t the
y m
ay h
ave
no c
hoic
e bu
t to
fore
go a
n op
portu
nity
to p
rovi
de th
eir s
ervi
ces
to G
C if
cus
tom
ized
SLA
s ar
e re
quire
d.2.
Man
aged
ser
vice
s pr
ovid
ers
who
del
iver
sol
utio
ns in
the
tradi
tiona
l IT
outs
ourc
ing
mod
el a
gree
d to
cu
stom
ized
SLA
s an
d K
PIs
, but
the
cost
s in
curr
ed b
y G
C w
ill b
e hi
gher
. How
ever
, ove
rly p
resc
riptiv
e m
etric
s m
ay re
duce
the
pool
of p
rovi
ders
who
cou
ld o
ther
wis
e de
liver
val
ue to
GC
. �
NIS
T ha
s id
entif
ied
"Mea
sure
d S
ervi
ce" a
s on
e of
the
five
fund
amen
tal c
hara
cter
istic
s of
the
clou
d co
mpu
ting
mod
el. A
"mea
sure
d se
rvic
e“ is
des
crib
ed b
y th
e cl
oud
serv
ice
prop
ertie
s th
at h
ave
to b
e m
easu
red
and
thei
r as
soci
ated
sta
ndar
ds o
f mea
sure
men
t or m
etric
s.�
The
dive
rsity
of t
he S
LAs
that
are
cur
rent
ly c
omm
on p
ract
ice
in th
e cl
oud
indu
stry
cre
ates
a lo
t of a
mbi
guity
du
e to
inco
nsis
tent
tech
nica
l ter
min
olog
y w
hen
defin
ing
wha
t is
bein
g m
easu
red.
GC
will
need
to e
valu
ate
and
com
pare
thes
e hi
ghly
div
erse
SLA
s.
�S
aaS
SLA
s sh
ould
focu
s on
bus
ines
s m
etric
s, w
hile
IaaS
SLA
s sh
ould
focu
s on
tech
nica
l met
rics.
�B
usin
ess
outc
ome
base
d S
LAs
will
hel
p G
C m
ove
tow
ards
man
agin
g ou
tcom
es a
nd c
onsu
min
g se
rvic
es
inst
ead
of c
onst
ruct
ing
them
. The
se o
utco
me-
base
d m
easu
rem
ent s
houl
d re
flect
the
busi
ness
nee
ds
that
GC
is lo
okin
g to
mee
t whe
n se
lect
ing
a sp
ecifi
c cl
oud
offe
ring,
suc
h as
: �
redu
ce in
frast
ruct
ure
and
appl
icat
ion
TCO
cos
ts;
�in
crea
se s
peed
and
agi
lity
in p
rocu
ring
and
prov
isio
ning
infra
stru
ctur
e;
�fo
ster
inno
vatio
n th
roug
h ac
cess
to c
ontin
uous
ly e
volv
ing
tech
nolo
gy p
latfo
rms;
�
bene
fit fr
om th
e co
nsta
ntly
shr
inki
ng c
ost o
f tec
hnol
ogy;
�
deliv
er h
igh
cust
omer
and
end
-use
r sat
isfa
ctio
n; a
nd�
optim
ize
qual
ity o
f app
licat
ion
deliv
ery.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
28
Ana
lysi
s –
Bus
ines
s –
Ser
vice
Lev
el A
gree
men
ts (S
LAs)
Rec
omm
enda
tion
�Fo
rser
vice
s de
liver
ed b
y cl
oud-
nativ
e se
rvic
e pr
ovid
ers:
�E
nsur
ea
stro
ng u
nder
stan
ding
of k
ey b
usin
ess
and
tech
nica
l per
form
ance
requ
irem
ents
.�
Be
caut
ious
whe
n at
tem
ptin
g to
cus
tom
ize
com
mer
cial
pub
lic c
loud
SLA
s an
d do
n’t m
ake
cust
omS
LAs
and
cust
om K
PIs
man
dato
ry re
quire
men
ts in
pub
lic c
loud
pro
cure
men
ts w
ithou
t firs
t ass
essi
ng th
e ap
petit
e of
the
mar
ket.
�To
miti
gate
risk
, eva
luat
e th
e ve
ndor
s’ S
LAs
as p
art o
f the
ove
rall
clou
d se
rvic
e re
spon
se (e
.g. r
ated
re
quire
men
t).�
Cap
ture
serv
ice
leve
l exp
ecta
tions
spe
cific
to G
C a
s m
anda
tory
non
-func
tiona
l req
uire
men
ts in
RFP
s.�
For s
ervi
ces
deliv
ered
by
man
aged
ser
vice
s pr
ovid
ers
who
ope
rate
in th
e tra
ditio
nal I
T ou
tsou
rcin
g m
odel
an
d ar
e w
illin
g to
mee
t cus
tom
SLA
s an
d K
PIs
.�
Def
ine
a se
t of s
peci
fic a
nd c
ritic
al p
erfo
rman
ce c
riter
ia ti
ed to
ser
vice
leve
l pen
altie
s/cr
edits
.�
Avoi
d ov
erly
pre
scrip
tive
met
rics
as th
is w
ill in
crea
se th
e co
st o
f the
offe
ring
and
the
degr
ee o
f ven
dor
lock
-in, w
hile
lim
iting
the
inte
rest
of p
oten
tial p
rovi
ders
.�
GC
Clo
ud s
houl
d of
fer S
LAs
that
are
com
para
ble
to th
e pr
ivat
e se
ctor
SLA
s.
�U
se s
tand
ard
Clo
ud M
etric
s de
velo
ped
by N
IST
to a
sses
s an
d co
mpa
re v
endo
r-de
fined
SLA
s an
d K
PIs
or t
o de
fine
cust
om S
LAs
and
KP
Is (R
efer
ence
: Clo
ud C
ompu
ting
Ser
vice
Met
rics
Des
crip
tion,
NIS
T S
peci
al
Pub
licat
ion
500-
307)
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
29
Anal
ysis
–B
usin
ess
–M
itiga
ting
Clo
ud S
praw
l
Des
crip
tion
With
a m
anda
te to
pro
vide
flexi
ble
and
agile
con
sum
ptio
n of
IT s
ervi
ces
thro
ugh
on-d
eman
d cl
oud
offe
rings
to it
s st
akeh
olde
rs a
nd p
rom
ote
clou
d ad
optio
n, G
C m
ust h
ave
a st
rate
gy in
pla
ce to
miti
gate
the
risk
of c
loud
spr
awl.
View
poin
t(s)
Gov
erna
nce
Cha
rgeb
ack
Mec
hani
sms
Bro
kerO
vers
ight
Auto
mat
ion
Anal
ysis
�G
iven
that
dat
a go
vern
ance
is n
ot n
ew to
GC
, it w
ould
not
be
diffi
cult
to b
ring
it to
the
next
leve
l of m
atur
ity a
nd
alig
n it
with
a c
loud
con
text
. A fo
rmal
ized
clo
ud g
over
nanc
e st
rate
gyw
ould
pro
vide
the
over
sigh
t and
the
mec
hani
sms
nece
ssar
y to
add
ress
sce
nario
ssu
ch a
s:
�m
ultip
le s
epar
ate
envi
ronm
ents
or s
olut
ions
cat
erin
g to
the
sam
ebu
sine
ss n
eeds
�du
plic
ate
data
repo
sito
ries
�da
ta w
ithou
t ret
entio
n po
licie
s.�
A ch
arge
back
mod
els
that
can
be
attri
bute
d an
d pr
esen
ted
to in
divi
dual
use
rs a
nd d
epar
tmen
ts w
ould
incr
ease
ac
coun
tabi
lity
and
cont
rol s
praw
l.�
The
brok
er o
vers
ight
opt
ion
has
the
pote
ntia
l to
crea
te a
bur
dens
ome
and
time
cons
umin
g pr
oces
s fo
r the
bu
sine
ss, i
mpa
ctin
g th
e ve
ry b
enef
its th
at G
C is
look
ing
for i
n cl
oud
serv
ice
depl
oym
ents
(inc
reas
ed fl
exib
ility
an
d re
spon
sive
ness
to b
usin
ess
need
s).
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
30
Anal
ysis
–B
usin
ess
–M
itiga
ting
Clo
ud S
praw
l
Anal
ysis
(con
tinue
d)
�A
utom
atio
n re
lies
on o
ne o
r mul
tiple
tech
nolo
gy s
olut
ions
for m
onito
ring
the
clou
d us
age,
gen
erat
ing
real
tim
e an
alyt
ics,
pro
vidi
ng re
porti
ng c
apab
ilitie
s as
wel
l as
aler
ts a
nd n
otifi
catio
ns w
hen
pres
et th
resh
old
are
reac
hed,
an
d pr
even
ting
user
s fro
m c
onsu
min
g ad
ditio
nal c
loud
com
putin
g w
hen
pred
efin
ed c
ondi
tions
are
met
. Thi
s op
tion
coul
d pr
ove
to b
e ve
ry e
xpen
sive
–th
e m
ore
dive
rse
the
clou
d co
mpu
ting
plat
form
s an
d so
lutio
ns
sele
cted
by
GC
are
, the
mor
e di
vers
e th
e m
onito
ring
tool
s re
quire
d by
this
opt
ion.
In a
dditi
on, a
utom
atio
n cr
eate
s on
goin
g co
sts
thro
ugh
oper
atio
n m
aint
enan
ce o
verh
ead.
Rec
omm
enda
tion
�Th
e m
ost e
ffect
ive
solu
tion
is a
com
bina
tion
of g
over
nanc
e an
d au
tom
atio
n.
�C
onsi
sten
t pla
tform
inte
rface
s w
ould
sup
port
com
mon
ope
ratio
ns m
anag
emen
t too
ls, r
educ
ing
the
over
all a
utom
atio
n co
sts.
�G
over
nanc
e w
ould
pro
vide
a fl
exib
le m
echa
nism
that
cou
ld b
e ad
apte
d as
the
clou
d ad
optio
n ev
olve
s w
ithin
GC
–st
ricte
r, m
ore
rigor
ous
and
fede
rate
d go
vern
ance
pol
icie
s an
d m
echa
nism
s fo
r the
initi
al
phas
es, b
ut m
ore
dece
ntra
lized
, tea
m-le
d po
licie
s as
inte
rnal
clo
ud c
ompe
tenc
ies
and
clou
d us
age
incr
ease
. A C
loud
bus
ines
s br
oker
may
hel
p en
forc
e go
vern
ance
in th
is a
rea.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
31
Anal
ysis
–B
usin
ess
–C
loud
Bro
kers
Des
crip
tion
To d
eliv
er c
loud
ser
vice
s to
its
inte
rnal
and
ext
erna
l use
rs, G
C w
ill re
ly o
n an
eco
syst
em o
f pub
lic c
loud
ven
dors
, m
anag
ed s
ervi
ces
prov
ider
s, s
yste
m in
tegr
ator
s an
d su
bjec
t mat
ter e
xper
ts p
rovi
ding
div
erse
sol
utio
ns a
nd
serv
ices
at d
iffer
ent p
rice
poin
ts a
nd m
eetin
g G
C’s
bus
ines
s, c
ompl
ianc
e an
d se
rvic
e re
quire
men
ts to
var
ious
de
gree
s. A
clo
ud b
roke
r is
a th
ird-p
arty
act
ing
as a
n in
term
edia
ry b
etw
een
the
GC
dem
and
side
and
the
avai
labl
e su
pply.
The
indu
stry
has
bee
n as
ked
to c
omm
ent o
n th
e bu
sine
ss v
alue
and
role
of a
clo
ud b
roke
r.
View
poin
t(s)
Clo
ud b
roke
rs a
re n
ot
need
ed.
GC
shou
ld b
uild
thei
r ow
n cl
oud
brok
er.
GC
sho
uld
cont
ract
onl
y on
e cl
oud
brok
er w
hoca
n no
t be
a C
SP.
Anal
ysis
�G
C w
ill ha
ve a
com
plex
clo
ud la
ndsc
ape
with
mul
tiple
and
div
erse
type
s of
sys
tem
s, s
olut
ions
, ven
dors
and
in
tegr
ator
s, w
hich
will
dem
and
a hi
ghly
inte
grat
ed m
anag
emen
t app
roac
h. T
he m
ajor
ity o
f the
ven
dors
agr
eed
on th
e ne
cess
ity o
f a b
roke
r rol
e.�
How
ever
, as
an e
mer
ging
role
in th
is in
dust
ry, t
he c
loud
bro
ker f
unct
ion
was
inco
nsis
tent
ly d
escr
ibed
and
an
alyz
ed b
y th
e ve
ndor
s –
a cl
oud
brok
er c
ould
be:
�
An
entit
y su
ch a
s:�
A di
strib
utor
-pr
ocur
es c
loud
com
putin
g th
roug
h a
rese
ller,
syst
em in
tegr
ator
or c
onsu
lting
firm
as
part
of a
com
preh
ensi
ve s
olut
ion
vers
us p
rocu
ring
dire
ctly
via
a C
SP.
�A
n in
tegr
ator
of c
loud
ser
vice
s –
prov
ides
inte
grat
ion
serv
ices
bet
wee
n di
ffere
nt c
loud
pla
tform
s,
betw
een
diffe
rent
laye
rs w
ithin
the
sam
e cl
oud
or b
etw
een
on p
rem
ise
and
clou
d so
lutio
ns.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
32
Anal
ysis
–B
usin
ess
–C
loud
Bro
kers
Anal
ysis
(con
tinue
d)�
A cl
oud
vend
or m
anag
er –
pre-
vets
and
eva
luat
es p
rovi
ders
to a
ccel
erat
e th
e se
lect
ion
of c
loud
se
rvic
es fo
r the
var
ious
gov
ernm
ent b
usin
ess
units
.�
An
expe
rt A
-Tea
m c
ompr
isin
g di
ffere
nt s
kills
ets,
suc
h as
pro
cure
men
t, bu
sine
ss, a
rchi
tect
ural
and
te
chni
cal.
�A
solu
tion
such
as:
�A
clou
d m
anag
emen
t pla
tform
-pr
ovid
es a
sin
gle
and
unifi
ed m
anag
emen
t sol
utio
n to
hel
p cu
stom
ers
view
, man
age
and
gove
rn th
eir c
onsu
med
clo
ud s
ervi
ces
thro
ugh
a ‘s
ingl
e pa
ne o
f gl
ass’
.�
An
inte
llige
nt s
ubsc
riptio
n en
gine
-co
mpa
res,
sel
ects
and
sub
scrib
es to
bes
t in
clas
s cl
oud
serv
ices
bas
ed o
n w
orkl
oad
char
acte
ristic
s.�
No
brok
er�
Add
ing
a br
oker
has
the
pote
ntia
l to
add
dela
ys, c
ost a
nd c
ompl
exity
to c
loud
ser
vice
s de
liver
y,
elim
inat
ing
one
of th
e m
ost f
unda
men
tal b
enef
it of
pub
lic c
omm
erci
al c
loud
ser
vice
s: fa
st, o
n-de
man
d se
lf-se
rvic
e.�
Bro
kers
are
cos
tly a
nd th
e fu
nds
are
bette
r spe
nt o
n tra
inin
g th
e in
tern
al G
C s
taff
to fu
lfill
brok
erag
e ro
les
as n
eede
d.�
It is
pre
mat
ure
–fir
st, g
ener
ate
suffi
cien
t dem
and
for c
loud
ado
ptio
n an
d m
anag
e th
e su
pply
with
inte
rnal
re
sour
ces
befo
re c
onsi
derin
g a
clou
d br
oker
.�
GC
sho
uld
build
thei
r ow
n cl
oud
brok
er�
GC
sho
uld
lear
n ho
w to
use
the
clou
d th
emse
lves
to th
eir a
dvan
tage
via
dire
ct e
xper
ienc
e as
this
opt
ion
prov
ides
full
owne
rshi
p an
d co
ntro
l ove
r clo
ud s
ervi
ce c
hoic
es, g
over
nanc
e an
d pe
rform
ance
m
anag
emen
t as
wel
l as
a ho
listic
vie
w o
f the
clo
ud n
eeds
acr
oss
all o
f GC
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
33
Anal
ysis
–B
usin
ess
–C
loud
Bro
kers
Anal
ysis
(con
tinue
d)�
Mos
t im
porta
ntly,
this
opt
ion
will
pro
vide
GC
with
a fi
rst-h
and
unde
rsta
ndin
g of
the
chal
leng
es,
oppo
rtuni
ties
and
risks
ass
ocia
ted
with
its
clou
d de
cisi
ons.
�E
xper
t tea
ms
prov
idin
g cr
oss-
func
tiona
l ski
llset
s (te
chni
cal,
busi
ness
, arc
hite
ctur
e, le
gal,
proc
urem
ent)
will
be
requ
ired
to e
nsur
e th
e su
cces
s of
this
app
roac
h; G
C w
ill h
ave
to c
onsi
der t
he tr
aini
ng c
osts
as
soci
ated
with
this
opt
ion.
�G
C s
houl
d co
ntra
ct o
nly
one
clou
d br
oker
who
can
not b
e a
CS
P�
In th
is s
cena
rio, G
C s
houl
d re
tain
arc
hite
ctur
al c
ontro
l ove
r the
tech
nica
l and
ser
vice
man
agem
ent l
ayer
s an
d av
oid
leve
ragi
ng a
CS
P (o
r a v
endo
r par
tner
ed w
ith a
ny o
ther
dow
nstre
am c
loud
ser
vice
s pr
ovid
er)
as a
bro
ker,
to e
nsur
e fa
ir eq
ual a
cces
s to
all
clou
d ve
ndor
s an
d el
imin
ate
any
risk
of th
e br
oker
be
com
ing
an e
ntra
nce
barr
ier f
or p
ublic
clo
ud s
ervi
ces
in th
e G
C.
�Th
e ad
vant
age
of th
is o
ptio
n is
that
GC
will
ben
efit
from
clo
ud e
xper
ienc
ed re
sour
ces
from
the
vend
or
com
mun
ity, a
ble
to p
rovi
de th
e ad
vanc
ed c
ross
-func
tiona
l ski
llset
s re
quire
d of
a s
ucce
ssfu
l bro
ker.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
34
Anal
ysis
–B
usin
ess
–C
loud
Bro
kers
Rec
omm
enda
tion
�D
efin
e an
d ad
dres
s th
e su
cces
s fa
ctor
s of
a b
roke
rage
app
roac
h. W
heth
er in
sour
ced
or o
utso
urce
d, a
bro
ker
will
requ
ire:
�st
anda
rdiz
ed p
rocu
rem
ent p
olic
ies
acro
ss G
C a
nd p
ract
ical
gui
danc
e fo
r ven
dor a
nd s
ervi
ce s
elec
tion;
�
com
mon
dat
a cl
assi
ficat
ion
prin
cipl
es, d
ata
taxo
nom
y an
d cl
oud
wor
kloa
d de
cisi
on fr
amew
ork
acro
ss
GC
; �
form
aliz
ed g
over
nanc
e an
d en
terp
rise
arch
itect
ure
polic
ies,
tool
s an
d st
ruct
ures
; and
�a
GC
ser
vice
cat
alog
bas
ed o
n co
mm
on s
tand
ards
for t
he d
escr
iptio
n an
d co
nsum
ptio
n of
clo
ud
serv
ices
.�
Def
ine
wha
t a c
loud
bro
ker m
eans
for G
C w
ith a
focu
s on
a s
mal
l set
of c
loud
bro
ker f
unct
ions
in th
e co
ntex
tof
the
first
pha
se o
f clo
ud a
dopt
ion.
As
the
clou
d ad
optio
n in
crea
ses
and
the
GC
’s o
wn
skill
sets
and
leve
l of
com
fort
with
clo
ud s
ervi
ces
build
up,
refin
e an
d ex
pand
the
requ
ired
clou
d br
oker
func
tions
thro
ugh
an it
erat
ive
appr
oach
to d
isco
ver a
nd v
alid
ate
the
true
busi
ness
val
ue a
nd ro
le o
f a b
roke
r in
the
GC
spa
ce.
�Le
vera
ging
this
iter
ativ
e ap
proa
ch:
�P
ositi
on a
nd re
fine
the
role
of S
SC
as
the
GC
’s P
rivat
e/C
omm
unity
IaaS
and,
eve
ntua
lly, P
aaS
brok
er.
Ens
ure
the
role
is fo
cuse
d on
faci
litat
ing
serv
ices
and
resp
ondi
ng to
bus
ines
s ne
eds
with
agi
lity
in o
rder
to
pos
ition
SS
C a
s a
Clo
ud e
nabl
er.
�D
emoc
ratiz
e S
aaS
pro
cure
men
t for
dep
artm
ents
, pos
sibl
y th
roug
h th
e us
e of
a p
re-v
ette
d C
loud
so
lutio
ns m
arke
tpla
ce.
�C
onsi
der o
utso
urci
ng th
e cl
oud
secu
rity
acce
ss b
roke
r rol
e (s
ee A
ppen
dix
D –
Clo
ud S
ecur
ity A
cces
s B
roke
rs).
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
35
Anal
ysis
–B
usin
ess
–La
unch
Stra
tegy
Des
crip
tion
Res
pond
ents
incl
uded
reco
mm
enda
tions
for “
Get
ting
Sta
rted”
with
Clo
ud.
Two
appr
oach
es w
ere
sugg
este
d. T
he
first
app
roac
h re
com
men
ded
an e
xten
sive
Req
uire
men
ts A
naly
sis
phas
e to
det
erm
ine
the
stra
tegy
follo
wed
by
a tra
ditio
nal p
rocu
rem
ent p
hase
. The
sec
ond
and
dom
inan
t rec
omm
enda
tion
was
for a
n ag
ile P
roto
typi
ng a
nd
Pilo
t app
roac
h to
“Lea
rn b
y D
oing
”.
View
poin
t(s)
Full
Req
uire
men
ts a
naly
sis
first
. Es
tabl
ish
foun
datio
nal s
trat
egy
and
refin
e th
roug
h pr
otot
ypin
g an
d pa
thfin
der i
nitia
tives
. An
alys
is�
Clo
ud a
dopt
ion
will
requ
irene
w w
ays
of th
inki
ng a
bout
IT S
ervi
ce d
eliv
ery
and
will
cha
nge
the
way
the
GC
ap
proa
ches
sou
rcin
g, g
over
nanc
e an
d se
curit
y.
�C
loud
offe
rings
are
evo
lvin
g ra
pidl
y, w
ith a
myr
iad
of c
ompl
ex o
ptio
ns a
nd fa
ctor
s to
con
side
r for
acq
uisi
tion,
us
e, a
nd m
anag
emen
t with
ass
ocia
ted
lear
ning
cur
ves.
�
Ris
k m
anag
emen
t is
esse
ntia
l for
sen
sitiv
e w
orkl
oads
and
will
requ
ire m
easu
red
anal
ysis
to d
eter
min
e ac
cept
able
mod
els
for d
eplo
ymen
t with
a n
ear t
erm
bia
s to
war
ds p
rivat
e cl
oud
for s
ensi
tive
wor
kloa
d. L
ess
sens
itive
use
cas
es c
ould
ben
efit
from
rapi
d ex
perim
enta
tion.
�
Exp
erim
enta
tion
is th
e be
st w
ay to
det
erm
ine
wha
t wor
ks a
nd d
oesn
’t w
ork
in o
rder
to re
fine
the
impl
emen
tatio
n st
rate
gy b
ased
on
real
wor
ld e
xper
ienc
e.
�A
serie
s of
pat
hfin
der p
roje
cts
wou
ld p
rovi
de th
e ab
ility
to te
st a
ppro
ache
s fo
r bot
h qu
ick
win
sce
nario
s an
d m
ore
com
plex
nee
ds to
det
erm
ine
wha
t wor
ks in
the
Can
adia
n co
ntex
t.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
36
Anal
ysis
–B
usin
ess
–La
unch
Stra
tegy
Rec
omm
enda
tion
�E
stab
lish
a se
t of P
athf
inde
r pro
ject
s to
deve
lop
an e
xper
ienc
e ba
se fr
om w
hich
to re
fine
the
stra
tegy
. �
Look
for a
mix
of p
roje
cts
that
: �
Pro
vide
vis
ible
qui
ck w
ins
and
mom
entu
m fo
r the
Clo
ud in
itiat
ive
�In
clud
epi
lots
that
test
mul
tiple
Ser
vice
Mod
els
(IaaS
, Paa
S, S
aaS
) and
Dep
loym
ent M
odel
s (P
ublic
, P
rivat
e, H
ybrid
and
Com
mun
ity C
loud
s).
�Fo
r Iaa
S, w
ith S
SC
as
brok
er, e
xplo
re p
roje
cts
for o
n-pr
emis
e an
d of
f-pre
mis
e P
rivat
e C
loud
, and
Pub
lic
Clo
ud.
�E
ngag
e th
e G
C C
loud
Cou
ncil
to p
ropo
se p
athf
inde
r pro
ject
s ba
sed
on d
epar
tmen
tal n
eed.
�P
oten
tial w
orkl
oads
incl
ude
the
follo
win
g, a
ssum
ing
a co
mpa
tible
sec
urity
and
risk
pro
file:
�
Paa
S/Ia
aS –
Info
rmat
ion
Dis
sem
inat
ion
(e.g
web
hos
ting,
Ope
n D
ata,
311
)�
Paa
S -
Dev
elop
men
t and
Tes
t env
ironm
ents
�S
aaS
–C
RM
/Cas
e M
anag
emen
t (fo
r pro
cess
es th
at a
re e
xter
nal a
nd p
ublic
-faci
ng)
�S
aaS
–C
olla
bora
tion
(with
citi
zens
, priv
ate
sect
or o
rgan
izat
ion
or o
ther
gov
ernm
ents
)�
Saa
S/P
aaS
–G
eo-s
patia
l�
IaaS
–P
roje
ct s
peci
fic (u
niqu
e re
quire
men
ts),
thro
ugh
SS
C
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
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| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
37
Anal
ysis
–B
usin
ess
–Le
ngth
of D
eal C
omm
itmen
t
Des
crip
tion
Som
e re
spon
dent
sre
com
men
ded
avoi
ding
long
term
com
mitm
ents
whi
le o
ther
s fa
vour
ed a
min
imum
3 y
ear
com
mitm
ent.
Dire
ctio
n w
ill b
e re
quire
d on
leng
th o
f com
mitm
ent t
o en
sure
suf
ficie
nt te
rm to
real
ize
bene
fits
and
gain
pric
ing
leve
rage
whi
le a
void
ing
lock
-in fo
r a ra
pidl
y ev
olvi
ng te
chno
logy
seg
men
t.
View
poin
t(s)
Avoi
dlo
ng te
rm c
omm
itmen
tsIn
trod
uce
a m
inim
um 3
yea
r com
mitm
ent.
Anal
ysis
�Th
ree
year
dea
ls a
re in
crea
sing
ly s
tand
ard
at le
ast f
or S
aaS
but
wou
ld u
sual
ly g
ive
mor
e le
vera
ge th
an 1
or 2
ye
ars
deal
s if
avai
labl
e1.
�Fi
ve y
ear d
eals
typi
cally
pro
vide
eve
n m
ore
leve
rage
and
may
tran
slat
e in
an
RFP
sce
nario
into
impr
oved
ov
eral
l pric
ing.
�
For s
igni
fican
t Saa
S d
eals
, a m
inim
um 3
yea
r com
mitm
ent i
s no
t unr
easo
nabl
e as
this
may
be
a su
itabl
e te
rm
to e
stab
lish
the
serv
ice
and
asse
ss v
alue
and
ben
efits
in th
e pu
blic
sec
tor b
efor
e co
nsid
erin
g te
rmin
atio
n.
�U
K C
loud
Ado
ptio
n ex
perie
nce
limiti
ng c
ontra
cts
to 2
yea
rs w
as v
iew
ed b
y so
me
vend
ors
and
cons
umer
s as
to
o sh
ort g
iven
pro
ject
impl
emen
tatio
n tim
elin
es2 .
Rec
omm
enda
tion
�C
onsi
der e
stab
lishi
ng o
r acc
eptin
g a
min
imum
3 y
ear c
omm
itmen
tfor
Saa
S p
rocu
rem
ents
.
1 :So
urce
: Gar
tner
Res
earc
h To
olki
t: N
egot
iatin
g O
ptim
al S
aaS
Con
tract
Ter
ms
and
Con
ditio
ns, A
lex
Bona
et a
l, G
0027
1157
2 : S
ourc
e: G
artn
er R
esea
rch
-U.K
. Gov
ernm
ent G
-Clo
ud L
earn
s Le
sson
s fo
r Bet
ter C
atal
og-B
ased
Pro
cure
men
t, N
eville
Can
non,
G00
2656
52
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
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015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
38
Anal
ysis
–P
rocu
rem
ent –
Clo
ud T
erm
s an
d C
ondi
tions
Des
crip
tion
Res
pond
ents
not
ed th
at C
loud
Term
s an
d C
ondi
tions
for P
ublic
offe
rings
typi
cally
do
not b
end
to in
divi
dual
clie
nt’s
re
quire
men
ts.
Und
erst
andi
ng th
e ex
tent
to w
hich
T’s
and
C’s
can
be
nego
tiate
d w
ill b
e cr
itica
l to
ensu
re b
est
valu
e fo
r Can
ada.
View
poin
t(s)
Term
s an
d C
ondi
tions
for p
ublic
offe
rings
are
non
-ne
gotia
ble
and
cons
umer
mus
t acc
ept p
rovi
der’s
te
rms.
Som
e Te
rms
and
Con
ditio
ns a
re n
egot
iabl
e.
Anal
ysis
�M
any
Saa
S p
rovi
ders
repr
esen
t con
tract
s as
ent
irely
sta
ndar
dize
d an
d st
ate
uneq
uivo
cally
that
they
can
not b
e al
tere
d at
all.
�Th
e S
aaS
bus
ines
s m
odel
is p
redi
cate
d on
trem
endo
us s
tand
ardi
zatio
n to
driv
e ec
onom
ies
of s
cale
. Thi
s ap
plie
s to
bot
h th
e te
chno
logy
and
the
cont
ract
ing
mod
els.
�G
artn
er’s
exp
erie
nce
sugg
est s
ome
nego
tiatio
n is
pos
sibl
e as
con
sum
ers
atte
mpt
to g
et to
a m
ore
bala
nced
an
d le
ss o
ne-s
ided
con
tract
but
neg
otia
tion
is le
ss fl
exib
le th
an in
trad
ition
al o
utso
urci
ng o
r on-
prem
ise
softw
are
deal
s.1
�C
ontra
ct m
anag
ers
may
hav
e le
vera
ge fo
r ben
efic
ial t
erm
s w
hen
nego
tiatin
g in
itial
dea
ls b
ut b
arga
inin
g po
wer
is
ero
ded
at re
new
al ti
me
whe
n sw
itchi
ng c
osts
bec
ome
a fa
ctor
2 .
1 :So
urce
: Gar
tner
Res
earc
h To
olki
t: N
egot
iatin
g O
ptim
al S
aaS
Con
tract
Ter
ms
and
Con
ditio
ns, A
lex
Bona
et a
l, G
0027
1157
2 :So
urce
: Gar
tner
Res
earc
h To
olki
t: Av
oid
Ris
ks in
IaaS
Con
tract
s by
Und
erst
andi
ng th
e M
ost C
omm
on T
erm
s, D
anie
l Bar
ros,
G00
2658
46
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DE
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AL
AN
D P
RO
PR
IETA
RY
33
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| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
39
Anal
ysis
–P
rocu
rem
ent –
Clo
ud T
erm
s an
d C
ondi
tions
Rec
omm
enda
tion
�P
lan
to n
egot
iate
term
s an
d co
nditi
ons
butr
ecog
nize
that
neg
otia
tion
is m
ore
limite
d th
an in
trad
ition
al
outs
ourc
ing
or o
n-pr
emis
e so
ftwar
e si
tuat
ions
. �
Iden
tify
key
nego
tiatin
g ite
ms
and
deve
lop
a P
lan
B if
man
dato
ry it
ems
cann
ot b
e ne
gotia
ted.
�R
ecog
nize
that
dea
l siz
e an
d ne
gotia
tion
flexi
bilit
y ar
e re
late
d an
d un
ders
tand
that
sm
alle
r dea
ls m
ay h
ave
limite
d to
no
nego
tiatio
n ro
om.
1 :So
urce
: Gar
tner
Res
earc
h To
olki
t: N
egot
iatin
g O
ptim
al S
aaS
Con
tract
Ter
ms
and
Con
ditio
ns, A
lex
Bona
et a
l, G
0027
1157
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
40
Anal
ysis
–P
rocu
rem
ent –
Clo
ud P
rogr
am
Des
crip
tion
Clo
udad
optio
n is
a m
ajor
shi
ft in
how
org
aniz
atio
ns p
rocu
re, d
eliv
er a
nd m
anag
e se
rvic
es to
clie
nts.
Can
ada
wou
ld b
enef
it fro
m a
mul
ti-di
scip
linar
y C
entre
of E
xcel
lenc
e an
d P
MO
to s
uppo
rt ad
optio
n, v
alue
ass
uran
ce a
nd
end
user
sat
isfa
ctio
n.
View
poin
t(s)
Esta
blis
ha
GC
Clo
ud C
OE
and
PMO
R
ely
on lo
cal d
epar
tmen
tal c
oord
inat
ion
Anal
ysis
�C
loud
Com
putin
g in
trodu
ces
a si
gnifi
cant
cha
nge
in th
e w
ay IT
ser
vice
s ar
e de
liver
ed a
nd th
e m
ove
has
impa
ct o
n in
tern
al IT
ope
ratio
ns a
nd s
ecur
ity s
taff,
pro
cure
men
t sta
ff, a
nd s
ervi
ce c
onsu
mer
s.
�B
est p
ract
ices
and
ope
ratio
nal p
roce
dure
s m
ust b
e de
velo
ped
to s
hift
IT d
eliv
ery
from
a fo
cus
on h
ands
on
tech
nica
l ski
lls to
man
agem
ent p
lann
ing,
orc
hest
ratio
n an
d co
ntro
l. �
A sh
ift to
Clo
ud C
ompu
ting
will
intro
duce
a d
ram
atic
cha
nge
man
agem
ent r
equi
rem
ent w
ithin
the
GC
with
re
quire
men
ts fo
r tar
gete
d co
mm
unic
atio
ns to
mul
tiple
and
var
ied
stak
ehol
ders
.
Rec
omm
enda
tion
�C
onsi
dere
stab
lishi
ng a
mul
ti-di
scip
linar
y te
am to
ser
ve a
s a
Cen
tre o
f Exc
elle
nce
and
Pro
gram
Man
agem
ent
Offi
ce fo
r the
Clo
ud p
rogr
am to
dev
elop
and
com
mun
icat
e th
e st
rate
gy a
nd b
est p
ract
ices
acr
oss
proc
urem
ent,
secu
rity,
inte
grat
ion,
clo
ud s
ervi
ce m
anag
emen
t and
cha
nge
man
agem
ent.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
41
Anal
ysis
–P
rocu
rem
ent –
Clo
ud T
axon
omy
Des
crip
tion
A cl
oud
taxo
nom
y th
at is
und
erst
ood
and
adop
ted
by b
oth
Can
ada
and
the
indu
stry
is a
fund
amen
tal b
uild
ing
bloc
k fo
r a c
loud
dec
isio
n m
akin
g fra
mew
ork.
The
GC
clo
ud ta
xono
my
prov
ided
in th
e R
FI h
as b
een
adap
ted
from
th
e N
atio
nal I
nstit
ute
of S
tand
ards
and
Tec
hnol
ogy
(NIS
T)st
anda
rds,
but
the
defin
ition
s pr
ovid
ed in
clud
e ce
rtain
ar
eas
of a
mbi
guity
that
mig
ht c
reat
e co
nfus
ion
acro
ssth
e en
tire
sour
cing
cyc
le (e
valu
atin
g an
d se
lect
ing
vend
or
serv
ices
, und
erst
andi
ng a
nd c
ompa
ring
pric
e st
ruct
ures
, def
inin
g or
agr
eein
g to
ven
dor S
LAs,
man
agin
g an
d m
easu
ring
serv
ice
perfo
rman
ce, e
tc).
View
poin
t(s)
GC
Clo
ud w
ill p
rovi
de it
s ow
n cl
oud
taxo
nom
y.G
C C
loud
will
ado
pt th
e N
IST
taxo
nom
y.
Anal
ysis
�Th
e N
IST
taxo
nom
y co
mpr
ises
bro
adly
acc
epte
dde
finiti
ons
and
stan
dard
s, u
sed
bym
ost c
loud
ser
vice
pr
ovid
ers
and
vend
ors
to d
escr
ibe,
pac
kage
and
pric
e th
eir s
ervi
ces.
NIS
T’s
mis
sion
is to
dev
elop
, pub
lish
and
mai
ntai
n cl
oud
com
putin
g st
anda
rds
and
guid
elin
es a
s th
e in
dust
ry e
volv
es.
�O
ptin
gfo
r the
cus
tom
clo
ud ta
xono
my
mea
ns th
at G
C w
ill ha
ve to
con
tinuo
usly
man
age
(upd
ate
and
publ
ish)
th
e te
rms
and
defin
ition
s, b
ecom
ing
a ta
xono
my
prov
ider
inst
ead
of a
taxo
nom
y co
nsum
er.
�Th
e cl
oud
defin
ition
s in
clud
ed in
the
RFI
sho
w a
num
ber o
f inc
onsi
sten
cies
with
NIS
T (s
ee n
ext s
lide)
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
42
Anal
ysis
–P
rocu
rem
ent –
Clo
ud T
axon
omy
Anal
ysis
(con
tinue
d)
Rec
omm
enda
tion
�U
se th
e N
IST
taxo
nom
y fo
r the
ent
ire s
ourc
ing
cycl
e as
wel
l as
for a
ny fo
rmal
ized
inte
rnal
pol
icie
s (g
over
nanc
e, e
nter
pris
e ar
chite
ctur
e, p
rocu
rem
ent s
tand
ards
, ser
vice
cat
alog
s, e
tc).
Ref
eren
ceG
C D
efin
ition
NIS
T D
efin
ition
Priv
ate
clou
dTh
e cl
oud
serv
ices
are
prov
isio
ned
for e
xclu
sive
us
e by
the
Gov
ernm
ent o
f Can
ada
com
pris
ing
mul
tiple
dep
artm
ents
and
age
ncie
s. It
is
ow
ned,
man
aged
, and
ope
rate
d by
a p
rivat
e co
mpa
ny a
nd e
xist
s of
f pre
mis
es.
(Ref
: AB
ES
.PR
OD
.PW
_EE
M.B
033.
E28
243.
EB
SU
000,
pg
34)
The
clou
d in
frast
ruct
ure
is p
rovi
sion
ed fo
r exc
lusi
ve
use
by a
sin
gle
orga
niza
tion
com
pris
ing
mul
tiple
co
nsum
ers
(e.g
., bu
sine
ss u
nits
). It
may
be
owne
d, m
anag
ed, a
nd o
pera
ted
by th
e or
gani
zatio
n, a
third
par
ty, o
r som
e co
mbi
natio
n of
th
em, a
nd it
may
exi
st o
n or
off
prem
ises
.(R
ef: T
he N
IST
Def
initi
on o
f Clo
ud C
ompu
ting,
NIS
T S
peci
al
Pub
licat
ion
800-
145,
pg
7)
Hyb
rid
clou
dTh
e cl
oud
serv
ices
are
a co
mpo
sitio
n of
two
or
mor
e di
stin
ct c
loud
infra
stru
ctur
es (G
C, p
rivat
e,
com
mun
ity, o
r pub
lic) t
hat r
emai
n un
ique
ent
ities
, bu
t are
bou
nd to
geth
er b
y st
anda
rdiz
ed o
r pr
oprie
tary
tech
nolo
gy th
at e
nabl
es d
ata
and
appl
icat
ion
porta
bilit
y (e
.g.,
clou
d bu
rstin
g fo
r loa
d ba
lanc
ing
betw
een
clou
ds).
(Ref
: AB
ES
.PR
OD
.PW
_EE
M.B
033.
E28
243.
EB
SU
000,
pg
34)
The
clou
d in
frast
ruct
ure
is a
com
posi
tion
of tw
o or
m
ore
dist
inct
clo
ud in
frast
ruct
ures
(priv
ate,
co
mm
unity
, or p
ublic
) tha
t rem
ain
uniq
ue e
ntiti
es, b
ut
are
boun
d to
geth
er b
y st
anda
rdiz
ed o
r pro
prie
tary
te
chno
logy
that
ena
bles
dat
a an
d ap
plic
atio
n po
rtabi
lity
(e.g
., cl
oud
burs
ting
for l
oad
bala
ncin
g be
twee
n cl
ouds
).(R
ef: T
he N
IST
Def
initi
on o
f Clo
ud C
ompu
ting,
NIS
T S
peci
al
Pub
licat
ion
800-
145,
pg
7)
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
43
Anal
ysis
–P
rocu
rem
ent –
Pro
cure
men
t Veh
icle
s
Des
crip
tion
Res
pond
ents
sug
gest
ed d
iffer
ent p
rocu
rem
ent a
ppro
ache
s to
acq
uire
Clo
ud s
ervi
ces.
A w
ell d
efin
ed p
rocu
rem
ent
appr
oach
will
hav
e a
dram
atic
effe
ct o
n tim
e to
mar
ket a
nd b
enef
its re
aliz
atio
n fo
r Clo
ud a
dopt
ion.
View
poin
t(s)
Pre-
qual
ify v
endo
rs a
nd m
ake
offe
rings
ava
ilabl
e th
roug
h a
Serv
ice
Cat
alog
ue o
r “C
loud
Sto
re”
Follo
w a
Col
labo
rativ
ePr
ocur
emen
t app
roac
h to
se
lect
ven
dors
for s
peci
fic s
ervi
ce ty
pes.
An
alys
is�
The
Gar
tner
201
4 C
IO S
urve
y in
dica
ted
the
mos
t sig
nific
ant r
easo
n fo
r ado
ptin
g C
loud
was
agi
lity.
E
ffici
ent
proc
urem
ent f
or C
loud
ser
vice
s in
the
Gov
ernm
ent o
f Can
ada
will
be
a m
ajor
con
tribu
tor t
o im
prov
emen
ts in
ag
ility
for d
epar
tmen
ts.
�Ve
ndor
s in
dica
ted
a pr
e-qu
alifi
catio
n ap
proa
ch w
ith o
fferin
gs m
ade
avai
labl
e th
roug
h a
Ser
vice
Cat
alog
ue o
r C
loud
Sto
re w
ould
be
the
mos
t effe
ctiv
e ap
proa
ch.
�Th
is fo
llow
s a
mod
el s
imila
r to
the
SLS
A in
Can
ada
and
that
of t
he D
igita
l Mar
ketp
lace
(for
mer
ly G
-Clo
ud
Clo
udS
tore
) in
the
U.K
.�
Oth
er ju
risdi
ctio
ns s
uch
as A
ustra
lia a
nd th
e U
.S. a
re a
lso
follo
win
g a
Ser
vice
Cat
alog
ue a
ppro
ach
to s
peed
up
proc
urem
ent.
�Th
e U
.K. a
ppro
ach
had
prov
isio
n fo
r Pan
Gov
ernm
ent a
cqui
sitio
n th
roug
h th
e D
igita
l Mar
ketp
lace
but
upt
ake
beyo
nd th
e C
entra
l gov
ernm
ent w
as li
mite
d1.
�C
olla
bora
tive
proc
urem
ents
will
be
valu
able
in c
ases
whe
re th
e C
loud
ser
vice
is o
nly
a su
bset
of a
larg
er to
tal
solu
tion
bein
g ac
quire
d (e
.g. E
RP
solu
tion
thro
ugh
a S
yste
m In
tegr
ator
) or G
C is
look
ing
to d
own-
sele
ct fo
r co
mm
only
pro
cure
d se
gmen
t (e.
g. Ia
aS, E
RP,
CR
M).
1 :So
urce
: Gar
tner
Res
earc
h U
.K. G
over
nmen
t G-C
loud
Lea
rns
Less
ons
for B
ette
r Cat
alog
-Bas
ed P
rocu
rem
ent,
Nev
ille C
anno
n, G
0026
5652
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
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tner
, Inc
. and
/or i
ts a
ffilia
tes.
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right
s re
serv
ed.
44
Anal
ysis
–P
rocu
rem
ent –
Pro
cure
men
t Veh
icle
s
Rec
omm
enda
tion
�Im
plem
ent a
pre
-qua
lific
atio
n ap
proa
ch fo
r Clo
ud s
olut
ions
and
mak
e th
em a
vaila
ble
to c
onsu
mer
s th
roug
h a
Ser
vice
Cat
alog
ue.
�R
ecog
nize
that
the
brea
dth
of p
latfo
rm fu
nctio
nalit
y, p
ricin
g m
odel
s an
d ot
her s
tand
ard
term
s an
d co
nditi
ons
will
mak
e it
exce
edin
gly
diffi
cult
to c
ompa
re S
aaS
offe
rings
dire
ctly
and
look
to e
mpo
wer
dep
artm
ents
to
dete
rmin
e be
st v
alue
whe
n ac
quiri
ng s
ervi
ces.
�
Exp
lore
the
appr
oach
es fr
om th
e U
.K.,
U.S
. and
Aus
tralia
to u
nder
stan
d le
sson
s le
arne
d as
inpu
t to
the
desi
gn
and
deliv
ery
of a
n ef
fect
ive
Clo
ud S
ervi
ce C
atal
ogue
. �
Use
col
labo
rativ
e pr
ocur
emen
ts w
hen
the
Clo
ud s
ervi
ce is
par
t of a
larg
er s
ervi
ce o
r maj
or p
roje
ct in
volv
ing
sign
ifica
nt p
rofe
ssio
nal s
ervi
ces
or w
hen
look
ing
to d
own-
sele
ct v
endo
rs in
an
ofte
n-pr
ocur
ed m
arke
t seg
men
t.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
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tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
45
Ana
lysi
s –
Sec
urity
–Id
entit
y an
d A
cces
s
Des
crip
tion
Com
preh
ensi
ve a
nd c
ontro
lled
Iden
tity
and
Acc
ess
has
been
iden
tifie
d by
resp
onde
nts
as a
pre
requ
isite
for
succ
essf
ul C
loud
dep
loym
ent.
View
poin
t(s)
Clo
udse
rvic
e sp
ecifi
c Id
entit
yE
ach
clou
d pr
ovid
er h
as b
uilt-
in id
entit
yan
d ac
cess
.Fe
dera
ted
iden
tity
Gov
ernm
ent s
ets
up a
Fed
erat
ed id
entit
y fra
mew
ork
such
that
a u
ser’s
iden
tity
is s
hare
d ac
ross
mul
tiple
C
loud
ser
vice
s, fr
om v
ario
us s
ervi
ce p
rovi
ders
, in
addi
tion
to tr
aditi
onal
IT s
yste
ms.
Anal
ysis
�Fe
dera
ted
iden
tity,
in a
ll its
form
s, is
a fo
unda
tiona
l cap
abilit
y in
the
age
of C
loud
and
Dig
ital.
�A
s sy
stem
s be
com
e in
crea
sing
ly d
istri
bute
d, fe
dera
tion
can
enab
le tr
uste
d au
then
ticat
ion
for e
mpl
oyee
s,
partn
ers
and
citiz
en a
nd m
inim
ized
risk
s re
late
d to
onb
oard
ing
and
offb
oard
ing,
redu
ndan
t ide
ntiti
es a
nd
acce
ss m
anag
emen
t.�
As
fede
ratio
n im
plem
enta
tions
bec
ome
mor
e co
mm
on, i
ntel
ligen
t and
dis
tribu
ted,
it w
ill be
impo
rtant
to
man
age
the
prol
ifera
tion
of fe
dera
ted
user
sto
res
and
fede
ratio
n ac
cess
pol
icy
conf
igur
atio
ns.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
46
Ana
lysi
s –
Sec
urity
–Id
entit
y an
d A
cces
s
Rec
omm
enda
tion
�Fe
dera
ted
Iden
tity
will
faci
litat
e C
loud
initi
ativ
esby
sec
urin
g ac
cess
to C
loud
ser
vice
s by
any
use
r, an
ywhe
re.
�U
ntil
Fede
rate
d Id
entit
y is
ava
ilabl
e, b
e m
indf
ul o
f the
sou
rce
of id
entit
y fo
r eac
h C
loud
wor
kloa
d.�
Bec
ause
of t
he fo
unda
tiona
l nat
ure
of id
entit
y in
est
ablis
hing
the
secu
rity
of C
loud
ser
vice
s, m
ultif
acto
r ste
p-up
au
then
ticat
ion
capa
bilit
ies
shou
ld b
e st
rong
ly c
onsi
dere
d.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
47
Anal
ysis
–S
ecur
ity –
Sec
urity
and
Info
rmat
ion
Man
agem
ent
Des
crip
tion
Und
er th
e sh
ared
resp
onsi
bilit
ym
odel
, dat
a m
anag
emen
t has
sig
nific
ant s
ecur
ity im
plic
atio
ns fo
r bot
h th
e ve
ndor
an
d G
C: d
ata
clas
sific
atio
n is
the
driv
er fo
r sec
urity
set
tings
, dat
a re
side
ncy
loca
tions
, dat
a en
cryp
tion,
mon
itorin
g an
d au
dit r
equi
rem
ents
, bac
kup
and
reco
very
pro
cedu
res,
rete
ntio
n po
licie
s as
wel
l as
priv
acy
requ
irem
ents
. The
in
dust
ry h
as b
een
aske
d to
ass
ess
the
impa
ct o
f dat
a m
anag
emen
t on
thei
r offe
rings
and
pro
vide
pra
gmat
ic
appr
oach
es to
dat
a m
anag
emen
t cha
lleng
es.
View
poin
t(s)
Dep
artm
ents
shou
ld d
eter
min
e th
eir o
wn
secu
rity,
pr
ivac
y, a
udit
and
data
resi
denc
yne
eds
for e
ach
clou
d so
lutio
n.
A co
nsis
tent
dat
a cl
assi
ficat
ion
stru
ctur
e dr
ivin
gst
anda
rdiz
ed s
ecur
ity, p
rivac
y, a
udit
and
data
resi
denc
yac
ross
the
entir
e G
C s
houl
d be
use
d.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
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tner
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/or i
ts a
ffilia
tes.
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right
s re
serv
ed.
48
Anal
ysis
–S
ecur
ity –
Sec
urity
and
Info
rmat
ion
Man
agem
ent
Anal
ysis
�C
lear
dat
a cl
assi
ficat
ion
and
robu
st d
ata
gove
rnan
ce a
re k
ey G
C re
spon
sibi
litie
s, w
ith a
sig
nific
ant i
mpa
ct o
n th
e cl
oud
prov
ider
s’ a
bilit
y to
suc
cess
fully
pro
tect
Can
ada’
s da
ta. T
he v
endo
rs h
ave
indi
cate
d th
ey c
an m
eet
adva
nced
sec
urity
requ
irem
ents
, pro
vide
Can
adia
n da
ta s
tora
ge, a
pply
dat
a en
cryp
tion
whe
n ne
cess
ary
and
prov
ide
audi
ting
and
mon
itorin
g fu
nctio
nalit
ies,
as
long
as
the
right
clo
ud s
olut
ion
is s
elec
ted
for t
he ri
ght
data
set a
nd w
orkl
oad.
�A
com
mon
dat
a cl
assi
ficat
ion
acro
ss a
ll le
vels
of g
over
nmen
t dep
artm
ents
will
be d
iffic
ult t
o im
plem
ent d
ue to
th
e di
ffere
nt d
ata
priv
acy
and
secu
rity
stan
dard
s m
anda
ted
by C
anad
a’s
prov
inci
al a
nd fe
dera
l law
s.
�D
efau
lting
to th
e hi
ghes
t pos
sibl
e se
curit
y re
quire
men
ts o
r des
igni
ng a
bla
nket
polic
yin
an
atte
mpt
to
norm
aliz
e th
ese
stan
dard
sw
ill o
nly
incr
ease
the
solu
tion
cost
s an
d lim
it th
e pr
ovid
ers’
poo
l.�
Upd
atin
g th
e le
gisl
atio
n to
sup
port
com
mon
dat
a pr
ivac
y an
d se
curit
y st
anda
rds
acro
ss C
anad
a w
ill ta
ke
a lo
ng ti
me.
�
If th
e va
rious
gov
ernm
ent s
take
hold
ers
are
to d
eter
min
e th
eir o
wn
secu
rity,
priv
acy,
and
aud
it ne
eds
base
d on
a
data
cla
ssifi
catio
nm
odel
with
a p
rovi
ncia
l or d
epar
tmen
tal s
cope
, the
re is
stil
l a c
once
rn re
late
d to
the
accu
racy
of t
hese
dec
isio
ns. O
ne ri
sk m
itiga
tion
appr
oach
wou
ld b
e an
in-h
ouse
or o
utso
urce
d bu
sine
ss
brok
er ta
king
on
this
resp
onsi
bilit
y.A
n in
-hou
se b
roke
r wou
ld b
e m
ost b
enef
icia
l as
it w
ould
allo
w th
e G
C to
bu
ild in
tern
ally
key
bus
ines
s br
oker
age
com
pete
ncie
s su
ch a
s:�
defin
ing
data
man
agem
ent r
equi
rem
ents
inst
ead
of g
oing
stra
ight
to s
elec
ting
a to
ol o
r sol
utio
n;
�co
ntin
uous
lyre
finin
gda
ta c
lass
ifica
tion,
dat
a pr
ivac
y, d
ata
rete
ntio
n m
odel
s as
the
busi
ness
evo
lves
; an
d�
mon
itorin
g da
ta g
over
nanc
e co
mpl
ianc
e.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
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right
s re
serv
ed.
49
Anal
ysis
–S
ecur
ity –
Sec
urity
and
Info
rmat
ion
Man
agem
ent
Rec
omm
enda
tion
�D
efin
e cl
eara
ndco
ncis
e da
ta c
lass
ifica
tion
prin
cipl
es a
nd la
bels
as
wel
l as
data
risk
cate
gorie
s th
at a
re
requ
ired
and
are
appl
ied
cons
iste
ntly
acro
ss a
ll de
partm
ents
(see
App
endi
x C
–In
form
atio
n C
onfid
entia
lity)
.�
Allo
w th
e va
rious
gov
ernm
entl
evel
s to
det
erm
ine
thei
r ow
n se
curit
y, p
rivac
y, a
nd a
udit
need
s ba
sed
on a
dat
a cl
assi
ficat
ion
mod
el u
sing
thei
r ow
n sc
ope
by le
vera
ging
a b
usin
ess
brok
er.
�C
onsi
der p
erfo
rmin
g pe
riodi
c au
dits
of l
ocal
impl
emen
tatio
ns to
ens
ure
cons
iste
nt a
pplic
atio
n of
dat
a cl
assi
ficat
ion
and
prot
ectio
n.�
Est
ablis
h an
inte
rnal
com
pete
ncy
cent
er fo
r clo
ud b
roke
rage
.�
Pro
vide
risk
-bas
ed g
uida
nce
thro
ugh
a co
mm
on c
loud
wor
kloa
d de
cisi
on fr
amew
ork
acro
ss a
ll de
partm
ents
(s
ee A
ppen
dix
B -
Ass
essm
ent o
f a W
orkl
oad
for C
loud
Sui
tabi
lity)
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
50
Ana
lysi
s –
Sec
urity
–C
loud
sec
urity
cer
tific
atio
n
Des
crip
tion
Res
pond
ents
not
ed th
at s
ever
alC
loud
sec
urity
cer
tific
atio
ns a
re a
vaila
ble
and
coul
d be
leve
rage
d as
par
t of t
he
clou
d in
itiat
ive
rath
er th
an b
uild
one
from
the
grou
nd u
p.
View
poin
t(s)
Leve
rage
est
ablis
hed
secu
rity
cert
ifica
tion
Scr
een
Clo
ud p
rovi
ders
by
usin
g ex
istin
g,in
dust
ry-e
stab
lishe
d,
secu
rity
certi
ficat
ion.
Augm
ente
stab
lishe
d se
curit
y ce
rtifi
catio
nA
ddG
C-s
peci
fic re
quire
men
ts o
n to
p of
exi
stin
g se
curit
y ce
rtific
atio
n(s)
.
Cus
tom
-bui
ld a
new
sec
urity
ce
rtifi
catio
n C
reat
e an
d as
sess
Clo
ud p
rovi
ders
us
ing
acu
stom
-bui
lt se
curit
y ce
rtific
atio
n.
Anal
ysis
�M
any
Clo
ud s
ervi
ce p
rovi
ders
hav
e ar
chite
cted
thei
r ser
vice
to m
eet i
ndus
try s
tand
ard
fram
ewor
k an
d in
vest
ed
to d
emon
stra
te a
nd m
aint
ain
com
plia
nce.
�Th
e in
vest
men
t req
uire
d to
dem
onst
rate
com
plia
nce
to C
loud
sec
urity
cer
tific
atio
ns is
not
triv
ial a
nd c
an
beco
me
a ba
rrie
r to
entry
for n
ew o
r sm
alle
r Clo
ud s
ervi
ce p
rovi
ders
.�
Con
trol f
ram
ewor
ks s
uch
as C
SA
STA
R, F
edR
AM
P/N
IST
and
ISO
270
01 h
ave
emer
ged
as s
tand
ards
in te
rms
of s
ecur
ity c
ertif
icat
ion
in th
e in
dust
ry.
�A
udit
fram
ewor
ks s
uch
as S
SA
E16
, IS
AE
340
2 an
d AT
-101
, whi
ch h
ave
been
use
d fo
r com
plia
nce
in th
e IT
se
rvic
e in
dust
ry a
re g
aini
ng p
opul
arity
in a
sses
sing
Clo
ud s
ervi
ce p
rovi
ders
.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
51
Ana
lysi
s –
Sec
urity
–C
loud
sec
urity
cer
tific
atio
n
Rec
omm
enda
tion
�IT
mus
tcol
labo
rate
with
lega
l and
pro
cure
men
t to
inst
itutio
naliz
e C
loud
sec
urity
gov
erna
nce
mec
hani
sms
and
deve
lop
a C
loud
sec
urity
stra
tegy
.�
Mod
el a
nd a
sses
s ris
ks o
f clo
ud s
ecur
ity. D
eter
min
e an
d lo
wer
the
trust
requ
irem
ent f
or C
loud
ser
vice
pr
ovid
ers
(by
usin
g co
mpe
nsat
ing
cont
rols
) as
muc
h as
pos
sibl
e.�
Alig
ncl
oud
secu
rity
certi
ficat
ion
to e
stab
lishe
d in
dust
ry s
tand
ards
, to
reco
gniz
e ex
istin
g C
loud
ser
vice
pro
vide
r ac
cred
itatio
ns, a
nd b
ridge
gap
s by
add
ing
the
cont
rols
nec
essa
ry to
mee
t Gov
ernm
ent o
f Can
ada
secu
rity
stan
dard
s. T
his
will
requ
ire m
appi
ng th
e m
ain
indu
stry
sec
urity
cer
tific
atio
ns (C
SA
STA
R, F
edR
AM
P/N
IST
and
ISO
270
01) t
o G
over
nmen
t sta
ndar
ds, i
nven
tory
gap
s an
d pu
blis
h ad
ditio
nal c
ontro
ls n
eede
d to
mee
t the
ne
eds
of th
e G
over
nmen
t.�
On
an o
ngoi
ng b
asis
, per
form
ass
essm
ents
in a
var
iety
of w
ays,
incl
udin
g re
view
ing
resp
onse
s to
a
ques
tionn
aire
, rev
iew
ing
third
-par
ty a
udit
stat
emen
ts, c
ondu
ctin
g an
on-
site
aud
it an
d/or
mon
itorin
g th
e C
SP.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
52
Anal
ysis
–S
ecur
ity –
Sec
urity
of P
ublic
Clo
uds
Des
crip
tion
Man
y re
spon
dent
s ad
vanc
ed th
e no
tion
that
Pub
lic C
loud
pro
vide
rs in
man
y ca
ses
can
be a
s se
cure
or m
ore
secu
re th
an p
rivat
e en
viro
nmen
ts d
ue to
inte
nse
focu
s an
d de
dica
ted
reso
urce
s.
View
poin
t(s)
Clo
ud p
rovi
ders
are
less
sec
ure
than
trad
ition
al o
n-pr
emis
e en
viro
nmen
ts.
Clo
udpr
ovid
ers
have
a h
ighe
r lev
el o
f sec
urity
than
tr
aditi
onal
env
ironm
ents
. An
alys
is�
Inm
ultip
le G
artn
er s
urve
ys, s
ecur
ity is
cite
d as
the
num
ber o
ne in
hibi
tor t
o cl
oud
adop
tion.
�M
any
IT p
rofe
ssio
nals
hav
e an
opi
nion
that
clo
ud c
ompu
ting
will
be
less
sec
ure
than
wha
t the
y ca
n de
liver
th
emse
lves
on
prem
ise.
�
Man
y C
loud
Ser
vice
Pro
vide
rs re
cogn
ize
the
conc
ern
of p
oten
tial c
usto
mer
s an
d re
aliz
e a
sign
ifica
nt b
reac
h co
uld
have
far r
each
ing
effe
cts
on re
puta
tion
and
busi
ness
resu
lts s
o in
vest
hea
vily
in a
ppro
pria
te s
ecur
ity
cont
rols
to m
itiga
te ri
sk.
�La
rge
clou
d pr
ovid
ers
have
the
scal
e an
d re
sour
ces
to d
evel
op s
ecur
ity a
s a
core
com
pete
ncy.
�
Sm
alle
r Saa
S p
rovi
ders
may
not
hav
e th
e sa
me
scal
e as
larg
er p
laye
rs to
focu
s on
sec
urity
in th
e sa
me
way
. �
Clo
ud S
ervi
ce P
rovi
ders
hav
e th
e ab
ility
to a
t lea
st b
e as
sec
ure
as o
n-pr
emis
e so
lutio
ns b
ut th
e re
ality
will
va
ry b
y pr
ovid
er b
ased
on
the
secu
rity
cont
rols
in p
lace
.
Rec
omm
enda
tion
�A
sses
scl
oud
vend
ors
on a
n in
divi
dual
bas
is to
det
erm
ine
thei
r sec
urity
pos
ture
and
risk
and
don
’t as
sum
e th
at
clou
d so
lutio
ns a
re le
ss s
ecur
e by
def
ault.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
53
Ana
lysi
s –
Sec
urity
–In
form
atio
n co
nfid
entia
lity
Des
crip
tion
Mul
tiple
app
roac
hes
wer
e pr
opos
ed b
y re
spon
dent
s to
mee
t inf
orm
atio
n co
nfid
entia
lity
requ
irem
ents
whi
le u
sing
pu
blic
Clo
ud s
ervi
ces.
View
poin
t(s)
Filte
ring
Det
ectin
gan
d pr
even
ting
sens
itive
in
form
atio
n fro
m le
avin
g th
e tru
sted
ne
twor
k an
d re
achi
ng C
loud
se
rvic
es.
Tran
sfor
mat
ion
Enc
rypt
ing,
has
hing
or m
aski
ng
sens
itive
info
rmat
ion
thro
ugh
algo
rithm
ic c
hang
es to
obf
usca
te it
.
Sepa
ratio
nO
mitt
ing
or s
torin
g se
nsiti
ve
info
rmat
ion
in a
n is
olat
ed, s
ecur
e en
viro
nmen
t suc
h as
an
on-
prem
ises
dat
abas
e or
con
tent
m
anag
emen
t sys
tem
.
Anal
ysis
�D
iffer
ent a
ppro
ache
s of
fer v
aryi
ng d
egre
e of
pro
tect
ion.
�S
epar
atio
n of
fers
the
high
est l
evel
of c
onfid
entia
lity
as it
allo
ws
sens
itive
info
rmat
ion
to re
mai
n w
ithin
.�
Tran
sfor
mat
ion
offe
rs m
ediu
m-s
uret
y pr
otec
tion,
pro
vide
d th
at th
e qu
ality
of i
mpl
emen
tatio
n is
hig
h.�
Filte
ring
relie
s on
fing
erpr
ints
or i
nfor
mat
ion
fragm
ents
, whi
ch re
quire
s fre
quen
t upd
atin
g an
d ca
n ea
sily
be
thw
arte
d. It
onl
y of
fers
low
-sur
ety
prot
ectio
n.�
App
roac
hes
can
be u
sed
indi
ffere
nt la
yers
of t
he in
frast
ruct
ure
(e.g
. poi
nt o
f use
, app
licat
ion,
sto
rage
, ne
twor
k) a
nd c
an b
e co
mbi
ned
for g
reat
er e
ffici
ency
.�
Long
-term
con
fiden
tialit
y th
roug
h cr
ypto
grap
hy is
ver
y di
fficu
lt to
achi
eve;
ove
r tim
e, s
ecre
t key
s m
ay b
e co
mpr
omis
ed, s
ome
com
pone
nt s
chem
es m
ay c
olla
pse
or s
ome
assu
mpt
ions
bro
ken.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
54
Ana
lysi
s –
Sec
urity
–In
form
atio
n co
nfid
entia
lity
Rec
omm
enda
tion
�S
trong
info
rmat
ion
gove
rnan
ceis
par
amou
nt to
ens
ure
appr
opria
te in
form
atio
n cl
assi
ficat
ion
and
to m
inim
ize
risks
.�
Cle
aran
d co
ncis
e in
form
atio
n co
nfid
entia
lity
polic
ies
are
requ
ired
and
mus
t be
appl
ied
cons
iste
ntly.
�D
eter
min
e th
e m
axim
um c
lass
ifica
tion
(e.g
. Pro
tect
edA
)or r
isk
ratin
g fo
rinf
orm
atio
n th
at c
an b
e pr
oces
sed
and
stor
ed o
n pu
blic
Clo
ud s
ervi
ces.
Use
priv
ate
Clo
ud s
yste
ms
to p
roce
ss a
nd s
tore
sen
sitiv
e an
d co
nfid
entia
l inf
orm
atio
n ab
ove
this
cla
ssifi
catio
n.�
Est
ablis
hda
ta c
onfid
entia
lity
stan
dard
s fo
r inf
orm
atio
n pr
oces
sed
or s
tore
d on
pub
lic a
nd p
rivat
e/co
mm
unity
C
loud
ser
vice
s. F
or in
stan
ce, p
lan
on e
mpl
oyin
g da
ta e
ncry
ptio
n fo
r all
info
rmat
ion
onpu
blic
Clo
ud, b
oth
in
trans
it an
d at
rest
, as
a w
ay to
miti
gate
conf
iden
tialit
y ris
ks. P
ay c
lose
atte
ntio
n to
the
phys
ical
loca
tion
of th
e en
cryp
tion
and
decr
yptio
n pr
oces
s as
wel
l as
key
man
agem
ent.
See
App
endi
x C
for m
ore
deta
ils.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
55
Anal
ysis
–S
ecur
ity –
Dat
a re
side
ncy
Des
crip
tion
Man
y ju
risdi
ctio
nsha
ve d
evel
oped
regu
latio
ns to
pro
vide
lega
l pro
tect
ion
for m
any
diffe
rent
form
of s
ensi
tive
info
rmat
ion
(e.g
. Per
sona
lly Id
entif
iabl
e In
form
atio
n, P
rivat
e H
ealth
Info
rmat
ion,
Tax
Info
rmat
ion,
exp
ort r
estri
cted
in
form
atio
n). E
nfor
cem
ent o
f the
se re
gula
tions
can
resu
lt in
fina
ncia
l pen
altie
s as
wel
l as
crim
inal
pro
secu
tion
of
indi
vidu
als
or o
rgan
izat
ions
resp
onsi
ble
for t
heft
or n
eglig
ence
rela
ted
to d
ata
brea
ches
. In
addi
tion,
gov
ernm
ents
ha
ve im
plem
ente
d la
ws
gran
ting
acce
ss to
law
enf
orce
men
t aut
horit
ies
and
inte
llige
nce
agen
cies
that
can
app
ly to
da
ta s
tore
d w
ithin
, or e
ven
trans
mitt
ed th
roug
h, th
eir j
uris
dict
ion.
Res
pond
ents
hav
e in
dica
ted
that
whi
le d
ata
resi
denc
y (b
oth
at re
st a
nd in
tran
sit)
was
des
irabl
e, it
may
be
diffi
cult
to e
nfor
ce w
hen
deal
ing
with
pub
lic C
loud
s.
View
poin
t(s)
No
assu
mpt
ion
or a
ttem
pt to
en
sure
resi
denc
y fo
r pub
lic C
loud
Use
pub
licC
loud
ser
vice
s as
sum
ing
that
the
data
can
be
stor
ed o
r can
tra
nsit
in o
ther
juris
dict
ions
.
Ensu
red
data
resi
denc
yC
ontra
ctua
llym
anda
te a
nd e
nfor
ce
resi
denc
y of
dat
a, b
oth
at re
st a
nd
in tr
ansi
t, w
hen
usin
g pu
blic
Clo
ud
serv
ices
.
Encr
yptio
n as
an
alte
rnat
ive
to
resi
denc
yLe
vera
geen
cryp
tion
to p
reve
nt th
e di
sclo
sure
of d
ata
stor
ed o
n pu
blic
C
loud
s in
oth
er ju
risdi
ctio
ns.
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
56
Anal
ysis
–S
ecur
ity –
Dat
a re
side
ncy
Anal
ysis
�M
ost t
rue
publ
ic C
loud
ser
vice
pro
vide
rs w
ill no
t be
able
to g
uara
ntee
dat
a re
side
ncy.
Som
e w
ill be
abl
e to
fe
nce
the
wor
kloa
d to
dat
a ce
nter
s w
ithin
a g
iven
juris
dict
ion
but v
ery
few,
if a
ny, c
an g
uara
ntee
that
the
info
rmat
ion
will
not
tran
sit o
utsi
de o
f the
juris
dict
ion.
Fur
ther
mor
e, s
ome
mul
tinat
iona
l Clo
ud s
ervi
ce p
rovi
ders
m
ay b
e su
bjec
t to
law
s fo
rcin
g th
em to
pro
vide
sec
ret a
cces
s to
dat
a un
der t
heir
cont
rol,
rega
rdle
ss o
f the
ph
ysic
al lo
catio
n of
the
data
.�
Enc
rypt
ion
does
not
pro
vide
ass
uran
ce o
f con
fiden
tialit
y ov
er a
long
per
iod
of ti
me,
nor
doe
s it
prov
ide
effe
ctiv
e pr
otec
tion
agai
nst a
cces
s by
fore
ign
gove
rnm
ents
or e
ntiti
es w
ith s
igni
fican
t res
ourc
es a
t the
ir di
spos
al.
Rec
omm
enda
tion
�U
nder
stan
d w
hat i
nfor
mat
ion
isre
quire
d to
rem
ain
with
in th
e ju
risdi
ctio
n an
d pe
rform
a ri
sk /
bene
fits
asse
ssm
ent t
o de
term
ine
if it
can
be s
tore
d on
a p
ublic
Clo
ud s
ervi
ce.
�A
ssum
e th
at th
eda
ta u
sed
in a
pub
lic C
loud
may
ulti
mat
ely
be a
cces
sed
by fo
reig
n go
vern
men
tsor
ent
ities
, ev
en in
cas
es w
here
the
wor
kloa
d is
hos
ted
with
in th
e ag
reed
upo
n ju
risdi
ctio
n.�
Do
not u
se e
ncry
ptio
n as
a w
ay to
circ
umve
nt d
ata
resi
denc
y re
quire
men
ts. W
hile
enc
rypt
ion
may
pre
vent
di
rect
acc
ess
by fo
reig
n en
titie
s, it
doe
s no
t elim
inat
e lia
bilit
y.
57C
ON
FID
EN
TIA
L A
ND
PR
OP
RIE
TAR
Y
3300
2648
9 | ©
201
5 G
artn
er, I
nc. a
nd/o
r its
affi
liate
s. A
ll rig
hts
rese
rved
.
Sum
mar
y of
reco
mm
enda
tions
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
58
Sum
mar
y of
Rec
omm
enda
tions
This
sec
tion
sum
mar
izes
Gar
tner
’s k
ey re
com
men
datio
ns a
nd o
rgan
izes
them
in th
ree
phas
es:
�B
efor
e C
loud
,�
Clo
ud In
cept
ion
and
�C
loud
Ado
ptio
n.
Thes
e re
com
men
datio
ns w
ill c
ontri
bute
to th
e ad
vanc
emen
t of t
he G
over
nmen
t’s C
loud
ado
ptio
n m
atur
ity a
long
five
crit
ical
dim
ensi
ons:
Org
aniz
atio
nal
Gov
erna
nce
Tech
nolo
gy &
Appl
icat
ions
Prov
ider
Sel
ectio
n &
Man
agem
ent
Clo
udO
pera
tions
The
peop
le, t
eam
s an
d st
ruct
ure
invo
lved
in
des
igni
ng,
impl
emen
ting,
su
ppor
ting
and
utili
zing
pub
lic c
loud
se
rvic
es
The
set o
f prin
cipl
es,
polic
ies,
sta
ndar
ds,
proc
esse
s an
d gu
idel
ines
th
at e
nabl
es b
usin
ess
and
IT to
suc
cess
fully
le
vera
ge p
ublic
clo
ud
serv
ices
to m
eet
busi
ness
goa
ls
The
tact
ical
and
st
rate
gic
tech
nolo
gy
com
pone
nts
and
appl
icat
ion
wor
kloa
d ev
olut
ion
that
ena
ble
orga
niza
tions
to
cons
ume
publ
ic c
loud
se
rvic
es e
ffici
ently
an
d se
cure
ly
The
act o
f eva
luat
ing,
se
lect
ing,
neg
otia
ting
and
man
agin
g pu
blic
cl
oud
serv
ice
prov
ider
(C
SP
) rel
atio
nshi
ps.
The
abili
ty to
ext
end
tradi
tiona
l IT
oper
atio
ns
man
agem
ent (
ITO
M)
prac
tices
to p
ublic
cl
oud
serv
ices
and
ap
plic
atio
ns
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
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right
s re
serv
ed.
59
Gar
tner
’s C
loud
ado
ptio
n m
atur
ity p
lan
0–
Ad H
oc
Clo
ud
1–
Elem
enta
ry
Clo
ud
2–
Spec
ializ
ed
Clo
ud
3–
Stre
amlin
edC
loud
4–
Opt
imiz
edC
loud
Org
aniz
atio
nal
Und
ergr
ound
an
d Is
olat
edS
pons
or a
nd
Def
ine
Con
stru
ct
Org
aniz
atio
nTr
ain
and
Tran
sfor
mB
roke
r IT
Ser
vice
s
Gov
erna
nce
Man
ual
Def
initi
on a
nd
Ass
essm
ent
Cla
ssify
and
Tr
iage
Dev
elop
D
ecis
ion
Fram
ewor
k
Miti
gate
Ris
ksB
roke
r Ris
k M
anag
emen
t
Tech
nolo
gy a
nd
App
licat
ions
Firs
t and
S
impl
e S
olut
ions
Ass
ess
Por
tfolio
and
PO
C
Set
In
tegr
atio
n Fo
unda
tions
Impl
emen
t S
trate
gica
llyR
evam
p In
frast
ruct
ure
and
Ser
vice
s
Prov
ider
Se
lect
ion
and
Man
agem
ent
Web
site
and
S
ales
Tea
m
Man
agem
ent
Cre
ate
Mas
ter
Crit
eria
Man
age
Pro
vide
rs
Com
plet
ely
Man
age
Pro
vide
rs
Thro
ugh
Ris
k D
ecis
ions
Offe
r Sel
f-S
ervi
ce
Pro
vide
r M
anag
emen
t
Clo
ud
Ope
ratio
nsIs
land
of
Man
agem
ent
Bas
elin
e M
anag
emen
tIn
tegr
ate
Man
ually
Ope
rate
With
A
gilit
yO
pera
te
Thro
ugh
Sel
f-S
ervi
ce
Sour
ce:S
olut
ion
Pat
h fo
r Im
plem
entin
g a
Pub
lic C
loud
Ado
ptio
n M
atur
ity P
lan,
May
201
5(G
0026
3762
)
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
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015
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tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
60
Sum
mar
y of
Rec
omm
enda
tions
by
phas
e
Clo
ud A
dopt
ion
(ong
oing
)C
loud
Ince
ptio
n(1
2-18
mon
ths)
Bef
ore
Clo
ud(3
-6 m
onth
s)
Exec
ute
Clo
ud p
ilots
�
Pot
entia
l clo
ud w
orkl
oads
Gat
her i
nsig
hts
�C
loud
regi
stry
Ref
ine
polic
ies
and
guid
elin
es�
Clo
ud s
praw
l miti
gatio
n�
Clo
ud b
roke
r def
initi
on�
Def
ine
Clo
ud b
roke
r rol
es w
ithin
GC
�D
emoc
ratiz
ed p
rocu
rem
ent
�C
loud
sol
utio
ns s
ecur
ity a
sses
smen
t
Esta
blis
h pr
ocur
emen
t �
SLA
s de
finiti
on a
nd n
egot
iatio
n�
Clo
ud v
endo
r pre
qual
ifica
tion
�C
loud
Ser
vice
Cat
alog
ue�
Col
labo
rativ
e pr
ocur
emen
t
Expa
nd c
loud
usa
ge�
Clo
ud F
eder
ated
Iden
tity
�P
lan
for t
he re
dist
ribut
ion
of IT
and
no
n-IT
ski
lls
Mon
itor a
nd c
ontr
ol fo
r con
tinuo
us
impr
ovem
ent
�A
sses
smen
t app
roac
h
Esta
blis
h G
over
nanc
e�
GC
Clo
ud C
ounc
il�
GC
Clo
ud C
ente
r of E
xcel
lenc
e
Def
ine
initi
al p
olic
ies
and
guid
elin
es�
R&
D ta
x cr
edits
and
tax
relie
f�
Clo
ud w
orkl
oads
dec
isio
n to
ol�
Con
fiden
tialit
y-ba
sed
info
rmat
ion
clas
sific
atio
n �
Dat
a re
side
ncy
�D
ata
prot
ectio
n (e
ncry
ptio
n, ri
sk-
base
d gu
idan
ce)
�G
C C
loud
def
initi
on�
Mig
ratio
n pl
anni
ng�
Clo
ud ta
xono
my
Plan
Clo
ud in
cept
ion
phas
e �
Initi
al C
loud
wor
kloa
ds a
nd P
athf
inde
r pr
ojec
ts
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
61
Est
ablis
h G
over
nanc
eB
efor
e C
loud
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Est
ablis
h a
GC
Clo
ud C
ounc
il m
ade
up o
f pu
blic
sec
tor p
artic
ipan
ts a
nd m
anag
e on
-go
ing
colla
bora
tion
with
indu
stry
and
oth
er
third
par
ties
thro
ugh
exis
ting
Clo
ud C
ompu
ting
Indu
stry
Wor
king
Gro
ups.
Est
ablis
h a
mul
ti-di
scip
linar
y te
amle
d by
TB
Sto
ser
ve a
s a
Cen
tre o
f Exc
elle
nce
and
Pro
gram
Man
agem
ent O
ffice
for t
he C
loud
pr
ogra
m to
dev
elop
and
com
mun
icat
e th
e st
rate
gy a
nd b
est p
ract
ices
acr
oss
proc
urem
ent,
secu
rity,
inte
grat
ion,
clo
ud
serv
ice
man
agem
ent a
nd c
hang
e m
anag
emen
t.
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
62
Def
ine
Initi
al P
olic
ies
and
Gui
delin
esB
efor
e C
loud
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Exa
min
e an
d pr
omot
e ex
istin
g in
cent
ives
(R
&D
tax
cred
its a
nd ta
x re
lief)
to e
ncou
rage
C
anad
ian
clou
d S
ME
s w
hile
resp
ectin
g ex
istin
g tra
de o
blig
atio
ns
Pub
lish
a C
loud
dec
isio
n to
ol to
pro
vide
gu
idan
ce to
dep
artm
ents
in c
onsi
sten
tly
iden
tifyi
ng C
loud
can
dida
te w
orkl
oads
.
Cho
ose
GC
Clo
ud fo
r cla
ssifi
ed w
orkl
oads
re
quiri
ng th
e le
vel o
f sec
urity
that
can
onl
y be
pr
ovid
ed b
y S
SC
(or a
pre
-qua
lifie
d pr
ivat
e Ia
aS p
rovi
der)
and
max
imiz
e th
e us
e of
pub
lic
com
mer
cial
clo
ud s
ervi
ces
for n
on-s
ensi
tive
wor
kloa
ds.
Bro
aden
the
defin
ition
of G
C C
loud
to a
lso
incl
ude
priv
ate
IaaS
that
has
bee
n pr
e-qu
alifi
ed b
y C
anad
a an
d sh
own
to m
eet
secu
rity
requ
irem
ents
.
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
63
Def
ine
Initi
al P
olic
ies
and
Gui
delin
es (c
ont.)
Bef
ore
Clo
ud
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Faci
litat
e fu
ture
mig
ratio
n by
pro
mot
ing
use
of
stan
dard
s, e
nsur
ing
com
petit
ion,
ava
ilabi
lity
of
mig
ratio
n to
ols
and
cont
ract
ual r
ight
s to
dat
a
Use
the
NIS
T ta
xono
my
for t
he e
ntire
sou
rcin
g cy
cle
as w
ell a
s fo
r any
form
aliz
ed in
tern
al
polic
ies
(gov
erna
nce,
ent
erpr
ise
arch
itect
ure,
pr
ocur
emen
t sta
ndar
ds, s
ervi
ce c
atal
ogs,
etc
.)
Def
ine
clea
r and
con
cise
dat
a cl
assi
ficat
ion
prin
cipl
es a
nd la
bels
as
wel
l as
data
risk
ca
tego
ries
that
are
requ
ired
and
are
appl
ied
cons
iste
ntly
acr
oss
all d
epar
tmen
ts
Pro
vide
risk
-bas
ed g
uida
nce
thro
ugh
a co
mm
on c
loud
wor
kloa
d de
cisi
on fr
amew
ork
acro
ss a
ll de
partm
ents
IT m
ust c
olla
bora
te w
ith le
gal a
nd
proc
urem
ent t
o in
stitu
tiona
lize
Clo
ud s
ecur
ity
gove
rnan
ce m
echa
nism
s an
d de
velo
p a
Clo
ud
secu
rity
stra
tegy
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
64
Def
ine
Initi
al P
olic
ies
and
Gui
delin
es (c
ont.)
Bef
ore
Clo
ud
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Alig
n cl
oud
secu
rity
certi
ficat
ion
to e
stab
lishe
d in
dust
ry s
tand
ards
, to
reco
gniz
e ex
istin
g C
loud
ser
vice
pro
vide
r acc
redi
tatio
ns, a
nd
brid
ge g
aps
by a
ddin
g th
e co
ntro
ls n
eces
sary
to
mee
t Gov
ernm
ent o
f Can
ada
secu
rity
stan
dard
s
Det
erm
ine
the
max
imum
cla
ssifi
catio
n (e
.g.
Pro
tect
ed A
) or r
isk
ratin
g fo
r inf
orm
atio
n th
at
can
be p
roce
ssed
and
sto
red
on p
ublic
Clo
ud
serv
ices
. Use
priv
ate
Clo
ud s
yste
ms
to
proc
ess
and
stor
e se
nsiti
ve a
nd c
onfid
entia
l in
form
atio
n ab
ove
this
cla
ssifi
catio
n
Est
ablis
h da
ta c
onfid
entia
lity
stan
dard
s fo
r in
form
atio
n pr
oces
sed
or s
tore
d on
pub
lic
Clo
ud s
ervi
ces
Do
not u
se e
ncry
ptio
n as
a w
ay to
circ
umve
nt
data
resi
denc
y re
quire
men
ts
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
65
Def
ine
Initi
al P
olic
ies
and
Gui
delin
es (c
ont.)
Bef
ore
Clo
ud
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Und
erst
and
wha
t inf
orm
atio
n is
requ
ired
to
rem
ain
with
in th
e ju
risdi
ctio
n an
d pe
rform
a
risk
/ ben
efits
ass
essm
ent t
o de
term
ine
if it
can
be s
tore
d on
a p
ublic
Clo
ud s
ervi
ce
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
66
Exec
ute
Clo
ud P
ilots
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Pot
entia
l wor
kloa
ds in
clud
e th
e fo
llow
ing,
as
sum
ing
a co
mpa
tible
sec
urity
and
risk
pr
ofile
: �
Paa
S/Ia
aS –
Info
rmat
ion
Dis
sem
inat
ion
�P
aaS
-D
evel
opm
ent a
nd T
est
envi
ronm
ents
�S
aaS
–C
RM
/Cas
e M
anag
emen
t (fo
r pr
oces
ses
that
are
ext
erna
l and
pub
lic-
faci
ng)
�S
aaS
–C
olla
bora
tion
(with
citi
zens
, priv
ate
sect
or o
rgan
izat
ion
or o
ther
gov
ernm
ents
)�
Saa
S/P
aaS
–G
eo-s
patia
l�
IaaS
–P
roje
ct s
peci
fic (u
niqu
e re
quire
men
ts),
thro
ugh
SS
C
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
Clo
ud In
cept
ion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
67
Gat
her I
nsig
hts
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Cre
ate
a ce
ntra
l Clo
ud re
gist
ry to
inve
ntor
y w
orkl
oads
and
Clo
ud p
rovi
ders
in o
rder
to
quic
kly
iden
tify
brig
ht s
pots
, ide
ntify
pat
tern
s an
d m
onito
r ado
ptio
n.
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
Clo
ud In
cept
ion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
68
Ref
ine
Polic
ies
and
Gui
delin
es
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
To c
ontro
l clo
ud s
praw
l use
a c
ombi
natio
n of
go
vern
ance
, aut
omat
ion
(e.g
. gov
erno
rs) a
nd
cost
tran
spar
ency
.
Def
ine
wha
t a c
loud
bro
ker m
eans
for G
C w
ith
a fo
cus
on a
sm
all s
et o
f clo
ud b
roke
r fu
nctio
ns in
the
cont
ext o
f the
firs
t pha
se o
f cl
oud
adop
tion
Def
ine
Clo
ud b
roke
r rol
es w
ithin
GC
(e.g
. SS
C
as th
e G
C Ia
aSbr
oker
, PW
GS
C a
s a
Saa
S
brok
er)
Allo
w d
epar
tmen
ts to
be
thei
r ow
n br
oker
s by
de
moc
ratiz
ing
Paa
S a
nd S
aaS
pro
cure
men
t
Con
side
r out
sour
cing
the
clou
d se
curit
y ac
cess
bro
ker r
ole
Ass
ess
clou
d ve
ndor
s on
an
indi
vidu
al b
asis
to
det
erm
ine
thei
r sec
urity
pos
ture
and
risk
an
d do
n’t a
ssum
e th
at c
loud
sol
utio
ns a
re le
ss
secu
re b
y de
faul
t.1
Con
sum
ers:
Dep
artm
ents
, Pro
vinc
es a
nd T
errit
orie
s,
M
unic
ipal
ities
Orga
nizati
onal
Gove
rnan
ceTe
chno
logy &
Appli
catio
nsPr
ovide
rSe
lectio
n &Ma
nage
ment
Clou
dOp
erati
ons
2 D
imen
sion
:
Clo
ud In
cept
ion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
69
Esta
blis
h Pr
ocur
emen
t
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Exp
ect l
imite
d ve
ndor
will
ingn
ess
to n
egot
iate
ex
istin
g S
LAs
for p
ublic
com
mer
cial
clo
ud
offe
rings
and
focu
s on
bus
ines
s-ou
tcom
e S
LAs
for c
usto
m S
aaS
clo
ud o
fferin
gs
Impl
emen
t a p
re-q
ualif
icat
ion
appr
oach
for
Clo
ud s
olut
ions
and
mak
e th
em a
vaila
ble
to
cons
umer
s th
roug
h a
Ser
vice
Cat
alog
ue
Exp
lore
the
appr
oach
es fr
om th
e U
.K.,
U.S
. an
d A
ustra
lia to
und
erst
and
less
ons
lear
ned
as in
put t
o th
e de
sign
and
del
iver
y of
an
effe
ctiv
e C
loud
Ser
vice
Cat
alog
ue
Use
col
labo
rativ
e pr
ocur
emen
ts w
hen
the
Clo
ud s
ervi
ce is
par
t of a
larg
er s
ervi
ce o
r m
ajor
pro
ject
invo
lvin
g si
gnifi
cant
pro
fess
iona
l se
rvic
es o
r whe
n lo
okin
g to
dow
n-se
lect
ve
ndor
s in
an
ofte
n-pr
ocur
ed m
arke
t seg
men
t
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
Clo
ud In
cept
ion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
70
Expa
nd C
loud
Usa
ge
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
Fede
rate
d Id
entit
y sh
ould
be
cons
ider
ed in
orde
r to
secu
re a
cces
s to
Clo
ud s
ervi
ces
by
any
user
, any
whe
re.
Exp
ect a
nd p
lan
for t
he re
dist
ribut
ion
of IT
and
no
n-IT
ski
lls th
at a
ccom
pany
the
mov
emen
t of
wor
kloa
ds fr
om a
n in
-hou
se d
eliv
ery
mod
el to
a
Clo
ud d
eliv
ery
mod
el.
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
Clo
ud A
dopt
ion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
71
Mon
itor a
nd C
ontro
l
Rec
omm
enda
tion
Dim
ensi
on2
TBS
GC
Clo
ud
CoE
Con
sum
ers1
GC
Clo
ud
Cou
ncil
SS
CPW
GS
CC
SE
C
On
an o
ngoi
ng b
asis
, per
form
ass
essm
ents
in
a va
riety
of w
ays,
incl
udin
g re
view
ing
resp
onse
s to
a q
uest
ionn
aire
, rev
iew
ing
third
-pa
rty a
udit
stat
emen
ts, c
ondu
ctin
g an
on-
site
au
dit a
nd/o
r mon
itorin
g th
e C
SP.
1 C
onsu
mer
s: D
epar
tmen
ts, P
rovi
nces
and
Ter
ritor
ies,
Mun
icip
aliti
esOr
ganiz
ation
alGo
vern
ance
Tech
nolog
y &Ap
plica
tions
Prov
ider
Selec
tion &
Mana
geme
nt
Clou
dOp
erati
ons
2 D
imen
sion
:
Clo
ud A
dopt
ion
CO
NFI
DE
NTI
AL
AN
D P
RO
PR
IETA
RY
33
0026
489
| © 2
015
Gar
tner
, Inc
. and
/or i
ts a
ffilia
tes.
All
right
s re
serv
ed.
72
Gar
tner
Con
tact
C
huck
Hen
rySe
nior
Man
agin
g Pa
rtner
Tele
phon
e: +
1 61
3.69
6.04
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huck
.Hen
ry@
gartn
er.c
om
Clie
nt C
onta
ctSe
rge
Car
onSe
nior
Dire
ctor
Trea
sury
Boa
rd S
ecre
taria
t+1
613
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rge.
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on@
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tner
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tact
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irect
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rger
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echn
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