solution details sap ® multiresource scheduling rapid- deployment solution

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Solution Details SAP® Multiresource Scheduling rapid- deployment solution

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Solution Details

SAP® Multiresource Scheduling rapid-deployment solution

© 2011 SAP AG. All rights reserved. 2

Contents

Overview of SAP Rapid Deployment Solutions

Overview of the Solution

Solution in Detail Project staffing and services scheduling for professional services Resource planning and scheduling for plant maintenance Resource planning and scheduling for field services

Service Delivery

Technical Details

Overview of SAP Rapid Deployment solutions

© 2011 SAP AG. All rights reserved. 4

SAP Rapid Deployment solutions

Fast

•Quickly address specific needs

• Gain fast time to value with seamless rapid-deployment tools, embedded best practices

• Speed end-user adoption with guides and educational materials

Simple

• Clearly priced services and project time frames – help ensure a predictable outcome

• Modular yet integrated solutions – help ensure long-term landscape integrity

• Support across all environments (on-premise, mobile, and cloud) – leveraging the cloud to accelerate projects and deployment

A complete solution

Deployed in weeks

© 2011 SAP AG. All rights reserved. 5

What’s in each solution?

Software

Quickly address the most urgent business processes

Content

SAP-supported best practices, templates, and tools make solution adoption easier

Enablement

Guides and educational material speed end-user adoption

Service

Fixed scope and price provide maximum predictability and lower risk

SAP Rapid Deployment solutions

Overview of SAP Multiresource Scheduling rapid-deployment solution

© 2011 SAP AG. All rights reserved. 7

Business challenges There is a solution The SAP® Multiresource Scheduling rapid-

deployment solution is a fast way to implement a powerful resource planning solution for the service, plant maintenance, and project business. It provides scheduling of different resource types from one planning tool that leverages the existing SAP software infrastructure.

Increase your service quality and boost your profitability quickly with efficient resource scheduling

Transparency of the resource and demand planning situation

Profitability by reducing nonproductive working times

Cross-organizational alignment in the resource planning process

Efficient planning of high volumes of resources and demands

Flexible reactions to changing demands and planning requirements

Monitoring daily execution Integration with other processes and SAP

applications Compliance with service-level agreements

© 2011 SAP AG. All rights reserved. 8

SAP Multiresource Scheduling rapid-deployment solutionCross-Industry and three Core Scenarios

Project StaffingProfessional services providers can use SAP MRS to match demand against the available supply of consultants. The solution aggregates data from multiple sources, helping you identify properly qualified personnel, assign the right consultants to projects, and meet service demand. In addition, planners gain an overview of client requests available resources, and open projects – enhancing visibility andtransparency.

Maintenance

Organizations that provide industrial plant maintenance services must balance the need for specialized technology services with the availability of uniquely qualified technicians. SAP MRS supports the overall operations and maintenance strategy. Superior maintenance of valuable assets reduces mean time between equipment breakdowns, enhances production uptime, and improves on-time delivery.

Field Services

SAP MRS provides your field services organization an end-to-end integrated SAP solution for planning and scheduling as well as key integration to your mobile devices including Geographical Information systems data.The solution enables scheduling decisions that will ultimately lead to better quality of service, increased profitability and revenue. An efficient and high performing service organization is key to expanding the business.

© 2011 SAP AG. All rights reserved. 9

SAP Multiresource Scheduling rapid-deployment solutionScope Overview

1 Project Staffing

2 Plant Maintenance

3 Field Services

• Integration with SAP Project and Portfolio Management

• Integration with SAP ERP Project System

• Integration with SAP ERP Plant Maintenance

• Planning and Scheduling on Work center level or human resource level

• Integration with SAP ERP Customer Service

• Planning and dispatching of resource based on requirements

© 2011 SAP AG. All rights reserved. 10

SAP Multiresource Scheduling Rapid Deployment SolutionArchitecture Overview

HR Resources

Business Partner

Availability

Demand

SupplyAssignments

SAP ERP PM/CSWork/Service Order

SAP ERP PSWeb Request Activity

SAP PPM cProjects

SAP Applications

SAP MRS Web Client UI

NetWeaver Business Client

SAP GUI

© 2011 SAP AG. All rights reserved. 11

SAP Multiresource Scheduling rapid-deployment solutionRoles Overview

© 2011 SAP AG. All rights reserved. 12

Resource Requesting and Scheduling for Field Services with Web-based Planning Board based on Human Resource Request

Resource Requesting and Scheduling for Field Services with SAP GUI Planning Board based on Web Request

Resource Scheduling in ERP Plant Maintenance with SAP GUI Planning Board

Resource Scheduling in ERP Customer service with SAP GUI Planning Board

SAP Project and Portfolio Planning Resource Scheduling using Lean Planning Board by Contact Person with Manual Confirmation/ automated posting

SAP Project and Portfolio Planning Resource Scheduling using Lean Planning Board by Resource Planner with Manual Confirmation /automated Posting

Scope of covered business processes

© 2011 SAP AG. All rights reserved. 13

Business benefits Measurable success

Improved productivity Reduced costs of implementation Increased employee utilization and retention Better planning visibility and faster initiation of

assignments Better visibility into the impact of resources to

different projects Increased profitability More revenue

Benefits for you

Have a comprehensive and up-to-date planning overview

Improve planning efficiency Establish a user-friendly and graphical planning

board Enforce adherence to service-level agreements Increase customer satisfaction Reduce the idle time of your service staff and

tools by optimizing resource utilization Streamline planning processes Reduce downtime of assets Enhance service quality

Project staffing and services scheduling for professional services

© 2011 SAP AG. All rights reserved. 15

What’s included Business benefits Creation of project and roles with SAP Portfolio and

Project Management Creation of resource requests with SAP Multiresource

Scheduling (Web service – reliable message request) Assignment management with extended lean planning

or regular planning board Request processing with contact person Request processing with resource manager

Project staffing and services scheduling for professional services: scope and benefits

Operational workforce excellence includes superior resource assignments to projects or service tasks. It allows professional services companies to manage supply and demand of resources better.

The SAP® Multiresource Scheduling rapid-deployment solution introduces essential steps to achieve an improved management of supply and demand and supports resource scheduling for project- and consulting-type engagements.

It is designed for both resource and project managers and for line managers and employees to maintain assignment data.

It is part of the SAP for Professional Services solution portfolio to drive optimization for revenue and profitability and is also integrated with the SAP Portfolio and Project Management application and project system (PS) (Web request). The planning board offers a real-time view – similar to a Gantt chart – of resources and project assignments. A drag-and-drop feature lets you update project details, see the impact on downstream projects, and alter plans.

© 2011 SAP AG. All rights reserved. 16

In the system I

Key process flows covered Creation of project and roles with

SAP Portfolio and Project Management

Creation of resource requests with SAP Multiresource Scheduling (Web service – reliable message request)

Assignment management with extended lean planning or regular planning board

Request processing with contact person

Request processing with resource manage

Create Web resource request

© 2011 SAP AG. All rights reserved. 17

In the system II

SAP Multiresource Scheduling in SAP Portfolio and Project Management cProjects

Resource planning and scheduling for plant maintenance

© 2011 SAP AG. All rights reserved. 19

What’s included Business benefits Faster introduction of process optimizing resource

planning tool Shorter time to ROI Automated scheduling instead of manual

scheduling Higher quality of repair work through improved

qualification matching Ability to view, analyze, and interpret order data

for better decision making Reduced operation downtime Improved technician productivity Efficient contractor planning

Resource planning and scheduling for plant maintenance: scope and benefits

Operation excellence includes superior maintenance as a key to management in asset-intensive industries.

The SAP® Multiresource Scheduling rapid-deployment solution introduces quick essential steps to achieve the next level in preventive maintenance and immediate repair processes in enterprise asset management:• Planning, scheduling, and dispatching service

personnel• Configurable setup of a user-friendly scheduling

process with graphical planning board• Improved service quality supported through

advanced qualification and skill management of technicians for assignments

© 2011 SAP AG. All rights reserved. 20

In the system

Key process flows covered Creation of plant maintenance order Assignment of employees to the

operations in the order (with SAP Multiresource Scheduling)

Manager and employee reports to view the work schedules and assignments

Planning Board

Resource planning and scheduling for field services

© 2011 SAP AG. All rights reserved. 22

What’s included Business benefits Automated and simplified scheduling process for

field service personnel Higher customer satisfaction Improved service quality Accurate scheduling with reduced travel or idle

time Reduced cost and improved productivity, which

increases revenue and profitability Accurate visibility of workload and capacity across

your organization

Resource planning and scheduling for field services: scope and benefits

Service excellence includes superior scheduling of high-volume orders for many locations. The SAP® Multiresource Scheduling rapid-deployment solution introduces quick essential steps to achieve the next level in efficient planning of service processes for residential or commercial customers:• Planning, scheduling, and dispatching service

personnel• Improved customer service with more accurate

schedules • Configurable setup of a user-friendly scheduling

process with graphical planning board• Improved service quality supported by

advanced qualification and skill management of field personnel for assignments

© 2011 SAP AG. All rights reserved. 23

In the system

Key process flows covered Creation of service order Assignment of resource to order Conflict resolution Assignment confirmation and

monitoring Manager and employee reports to

view the work schedules and assignments

Manager's Planning Board

Service Delivery

© 2011 SAP AG. All rights reserved. 25

Implementation Testing Key User training Master data load User acceptance testing Switch to QA and production

Successful rollout and adoption Configuration documentation

Go live in as little as 9 weeks

Start RunDeploy

Expectations

1 3

Project management Kick-off workshop participation Scoping workshop Preparing technical

infrastructure

Mutually-approved options selected

Working SAP system

End-user training Hand over of solution Onsite and remote support

Superior support to ensure smooth functioning

2

Note: This slide represents a typical deployment. Exact details may differ according to solution.

Results

© 2011 SAP AG. All rights reserved. 26

Engineered Services for Rapid Deployment Solutions

Your path to Go-Live: fast, efficiently and at predictable cost Fixed-price Implementation Services Pre-defined Project Methodology Ready-to-use Accelerators

Start RunDeploy1 32

Project management Kick-off workshop participation Select options workshop Preparing technical infrastructure

Accelerators / Deliverables Service delivery model Pre-delivery requirements and

checklist Work breakdown structure Consulting delivery guide Solution details Solution summary Scoping questionnaire and options Kick-off presentation Software requirements Solution Manager template

Note: This slide represents a typical deployment. Exact details may differ according to solution.

Solution activation and confirmation Implementation of options Knowledge transfer to key users Master data load Testing of solution Switch to QA and production

Accelerators / Deliverables Quick guide Business process documentation Best-Practices content

(pre-configuration) Scoping questionnaire and options Configuration guides Test plans and scripts

Performance testing End user training Hand over of solution Go-Live Post go-live support and activities

Accelerators / Deliverables Training Materials –

Business process documentation, process-flow recordings etc.

Delivery acceptance forms

© 2011 SAP AG. All rights reserved. 27

Configuration Guide

Scoping Questionnaire

Kickoff Workshop

Project Schedule

Support PortalCheck Lists

Implementation methodology

Start RunDeploy1 32

Note: This slide represents a typical deployment. Exact details may differ according to solution.

© 2011 SAP AG. All rights reserved. 28

Project plan and timelines

Prepare Project

Kick off workshop

Select Options

Confirm Installation

End-user Trainingand OrganizationChange Management

Hand over of solution

Go-live and Support

Activate Solution

Confirm Activation

Implement Options

Train Key Users

Set up CustomerData

Switch to QA

User Acceptance Testing

Switch to Production

Start RunDeploy1 32

SAP involvement Customer involvement

Note: This slide represents a typical deployment. Exact details may differ according to solution.

© 2011 SAP AG. All rights reserved. 29

What’s included – Service scope

Go live in as little as 9 weeks

The rapid deployment of SAP Multiresource Scheduling addresses customer key challenges:

•Lack of transparency into the availability of workforce

•Optimizing resource assignments and the process of assignment.

It helps guarantee the go-live of one of the following scope items:

•Professional services – integration with SAP ERP (project system) with the Web request scenario

•Professional services – integration with SAP Portfolio and Project Management (cProjects)

•Plant maintenance/field services – integration with SAP ERP (plant maintenance or customer service)

The service accelerates implementation and reduces time to ROI while using best-practice scenarios.

A special step-by-step guide describes each activity during the deployment

© 2011 SAP AG. All rights reserved. 30

What does SAP deliver? What do you have to do? Provide the IT infrastructure (server) Install SAP Multiresource Scheduling 8.0 (support

pack 02 or higher) on the development, quality assurance, and production environments

Select list of options Provide fixed contact people in the business and

IT departments Conduct end-user training and change

management Test performance and user acceptance integration Migrate and cleanse data Transport to quality assurance and production

landscapes

Key deliverables

Project kickoff workshop Installation check Workshop to confirm the predefined requirements Project documents: Work breakdown structure,

including a project schedule, test scripts, and scoping questionnaire

Activation and unit test of chosen packages for the SAP Multiresource Scheduling rapid-deployment solution in the development system

Knowledge transfer to key users on configured SAP Multiresource Scheduling rapid-deployment solution system

Support for going live

© 2011 SAP AG. All rights reserved. 31

Project team: SAP

SAP Project Manager Serves as a central contact person for SAP, from

project initiation to going live and support Responsible for the coordination of SAP tasks and

project management assistance with the customer’s project manager.

SAP Consultants Responsible for implementation of the agreed upon

scope for the rapid-deployment solution

© 2011 SAP AG. All rights reserved. 32

Project team: customer

Leading Project Manager Serves as a central contact person from the customer, from

project initiation to going live and support On your side: responsible for functional and commercial

project management, coordination of customer tasks, overall project controlling and updates to the project steering committee

Basis staff Especially responsible for the installation and administration

of the SAP system landscapes

Functional department staff / key users Responsible for workshops, questions from SAP,

end-user training, and possibly as a power user for simple configurations

Specialized Staff (Optional) Responsible for further specialized areas such as

customization and configuration

Technical Details

© 2011 SAP AG. All rights reserved. 34

SAP Multiresource Scheduling rapid-deployment solution Software requirements

SAP ERP 6.0, SAP enhancement package 5

SAP Portfolio and Project Management 5.0, support package 6 or higher (optional)

SAP Multiresource Scheduling add-on based on SAP NetWeaver 8.00, support package 2

And/Or SAP Multiresource Scheduling add-on based on SAP ERP 8.00, support package 2

Language Availability Translation to DE, ES, PT is planned for Q1.2013

© 2011 SAP AG. All rights reserved. 35

SAP Multiresource Scheduling rapid-deployment solutionSystem Landscape

MRS 8.0 SP2

NetWeaver

Add-On

ERP

Add-On

SAP ERP 6.0 EhP5

PM/CS

PS

SAP PPM

5.0 SP6 or higher (optional)

MRS 8.0 SP2

NetWeaver Add-On

MRS 8.0 SP2

ERP Add-On

To be installed on SAP NetWeaver or SAP ERP

Includes all fundamental MRS functionality

To be installed on MRS NetWeaver Add-On into SAP

ERP

Includes Integration with SAP ERP HCM, PS and PM/CS

Solution Manager 7.0 (optional)

SAP Rapid-Deployment solutionsThe fastest way to run your business better