solution explorer for legalhackersvan, june 14, 2017
TRANSCRIPT
![Page 1: Solution Explorer for LegalHackersVAN, June 14, 2017](https://reader034.vdocuments.net/reader034/viewer/2022051710/5a6550f67f8b9a10228b49bd/html5/thumbnails/1.jpg)
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The Solution Explorer Vancouver Legal Hackers– June 14, 2017
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Civil Resolution Tribunal Overview
Seamless end-to-end process. Focus on users and fair outcomes.
Solution Explorer Tribunal Resolution
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Guided Pathways
Just in time guidance customized for each user
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Access to Justice and the Solution Explorer
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Solution Explorer
• Diagnosis
• Information
• Self-Help
• Streaming &
Triage
24/7 Expert info & guidance. Free. Online. Delivered directly to non-
experts.
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Tribunal Resolution
• Multi-channel
• Remote
• Asynchronous
and real-time
• Targets 60-90
day resolution
Negotiation Facilitation Adjudication Prep Adjudication
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Knowledge Engineering
Creating Expert Content for the Solution Explorer
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Knowledge Engineering
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Sample Loans & Debts Content
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Who creates content?
Subject Matter
Expert
• Provides expert
knowledge
• Explains how to diagnose
• Explains info to provide
• Identifies and explains
self-help tools
Knowledge
Engineer
• Facilitates acquisition of
expert knowledge
• Determines structure of
content, pathways, tools
• ‘Solutions’ problems
and challenges
Content
Specialist
• Records all
information
• Completes
information
• Refines content
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Knowledge Engineering: End-to-end
Content
Creation
Review &
Approval
Extract,
Transform
& Load
User Test
• Subject Matter
Expert
• Knowledge
Engineer
• Content
Specialist
• Tribunal
Member
• Content
Specialist
• Expert
System
Analyst
• “Friends and
Family”
• Public
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Creation, Testing and Improvement Cycle
Content
Creation
Review &
Approval
Extract,
Transform
& Load
User Test
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Solution Explorer Analytics – Based on 2229 Explorations
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Solution Explorer Analytics
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Questions / Comments?
Presentation Complete. Thank You.