solving customer problems | an albemarle fine chemicals case study
TRANSCRIPT
The challenge:Can you help me solve my customer’s complaint?
How we said yes:STEP 1: Reviewed batch information and
analytical results.
• All lots met specifications.
• No process changes had been made.
• No deviations were noted.
STEP 2: Developed new GPC and NMR methods to
analyze and compare the batches of final product that
were under investigation.
• Extraneous peaks were observed in one lot
STEP 3: Evaluated raw materials
• Both consigned and purchased raw materials met
stated specifications.
• Purchased raw materials were analyzed by other
methods and revealed no abnormalities.
STEP 4: The consigned starting material was
analyzed by the new GPC and NMR methods. It
was concluded that one lot of the consigned material
had extraneous peaks.
STEP 5: Collaborated with corporate R&D for additional
LC/MS support to identify the extraneous peaks. The
new impurities were shared with the customer and
supplier to aid in trouble-shooting their processes.
STEP 6: Developed a procedure for rework/reuse of the
batches that showed the performance problems.
The yes formula benefits:New analytical methods were implemented for:
• the starting material
• in-process checks
• final product
Participated in customer 3-way calls with:
• The supplier to tighten and add new specifications
• The customer’s customer to explain observations and preventive measures
Project completed at our Tyrone facility.SEE BACK FOR DETAILS
Fine Chemistry Services
Case Study D:Electronics Product
Find out how we say yes to hundreds of fine chemistry projects annually.
Albemarle is experienced and equipped to provide custom manufacturing for customers worldwide.
To experience the difference of a committed fine chemistry partner, contact your Albemarle Representative.
The information presented herein is believed to be accurate and reliable, but is presented without guarantee or responsibility on the part of Albemarle Corporation. It is the responsibility of the user to comply with all applicable laws and regulations and to provide for a safe workplace. The user should consider any information contained herein, including information about any health or safety hazards, only as a guide, and should take those precautions that are necessary or prudent to instruct employees and to develop work practice procedures in order to promote a safe work environment. Further, nothing contained herein shall be taken as an inducement or recommendation to manufacture or use any of the herein described materials or processes in violation of existing or future patents.
www.albemarle.com
A M E R I C A S
Fine Chemistry Services
Tel: +1 225 388 7402
E U RO PE , M I D D L E E A ST, A F R I C A
EMA Fine Chemistry Services
Tel: +32 10 48 1711
FCS-0012 (01/11)
TYRONE FACILITY
• Production capabilities from kilo-lab scale
through hundreds of metric tons per year
• More than 30 reactors, from 30 gallons
through 4,000 gallons
• Proven expertise in countless
quick-turn situations
• Especially well-equipped for complex,
multi-step synthesis, with various materials
of construction and almost every unit
operation available
• Synthetic minor air permit — eliminates
permitting delays
• On-site waste treatment system removes
organic contaminants from wastewater
• Cryogenic Ag reactions