Communication

problems:

IDENTIFY ALL PROBLEMS

ANALYZE THE CAUSES

IDENTIFY & EVALUATE SOLUTIONS

Contents:

THE BEST SOLUTION AND IMPLEMENT

Step 1

Step 3

THE BEST SOLUTIONStep 4

ANALYZE THE CAUSES

step 2

4 steps to your goal

IDENTIFY ALL PROBLEMS

IDENTIFY & EVALUATE SOLUTIONS

A number of serious communication

problems have arisen in HCPS

Documents

location

Customer relations

Staff’s need

Organization

I - IDENTIFY PROBLEMS:Identify problems

Analyze the

causes

Identify and

evaluate solution

Best solution

-DESIRED STATE

- Know and work effectively

with every member's team.

- clear organization

- finance department.

- get feedback from top

management

EXISTING STATE

- staff care about forming a

new teams

- middle managers confused about who

they should report to.

- the reorganization is unclear

- they can’t make decision on authority

to spend money, even small sums.

- KJ has no feedback from top manager.

Text in

here

Text in

here

Receive to many

emails, some of them

are important, many are

not.

many reports (2-week

report)

concentrate on

duties.

No staff lounge

Difficulty in

distance for

communication of

many departments

have a good place

to communicate

Improve network

and technology.

DOCUMENT AND

LOCATIONDOCUMENTS

LOCATIONLOCATION

Customer

relations 3 basic

medical

schemes

Staff’s demand is more

money for more work in

dealing with customers

Seem loss of flextime that

make convenience for

staff

STAFF’S NEEDS: More money for

more work

Flextime popular

Many different kinds

of schemes tailored

to private

customer's needs

● CAUSE:

more decisions being

made by the top

management at head

office

distributing work

became difficult &

illogical

centralize

ANALYZE THE CAUSES:Identify problems

Analyze the

causes

Identify and

evaluate solution

Best solution

organization:

Misuse power •

disadvantagesolution

Staffs have the decision- making

powers of shareholders

shareholders who have many stocks

sometimes don’t have management

capacity.

Risk when price of stock drop

Reduce the gap between

higher level and lower level

Staffs have the decision-

making powers of

shareholders

Giving more authority power to

middle managers

problems are being solved

directly and faster

cut down work

staff could concern on duties

Decentralize

1. DECENTRALIZE

advantage 2. Sell stocks for staffs

advantage

disadvantage

IDENTIFY & EVALUATE

SOLUTIONS

Identify problems

Analyze the causes

Identify and evaluate solution

Best solution organization:

Documents:ANALYZE THE CAUSES:Identify

problems

Analyze the

causes

Identify and

evaluate solution

Best solution

● Causes:

Hitting the "reply - all" button

Bombarding people with information

Quick

•Stick star

for

important objectives

SENDER

RECEIVER

•Spam with

unnecessary

objectives

STAFF

check mails

at fixed time

throughout

the day:

EX: 12h and 4 pm.

[

IDENTIFY & EVALUATE

SOLUTIONS Identify

problems

Analyze the

causes

Identify and

evaluate solution

Best solution

useful, time to

concentration work

ANALYZE THE CAUSES:

● Cause:

Neglect communication skills

- build room

- Encourage managers to meet staff after

work:

- event, fair trade, festival, trip for staffs

Identify problems

Analyze the

causes

Identify and

evaluate solution

Best solution

location

IDENTIFY & EVALUATE

SOLUTIONS

Custom

er

relation

s:

1.The New Breed of Client

ANALYZE THE CAUSES:Identify problem

s

Analyze the

causes

Identify and

evaluate

solution

Best solution

2. Just care about profit, turnover

than keeping customers

=> 3 basic medical schemes

Identify problems

Analyze the

causes

Identify and

evaluate solution

Best solution

IDENTIFY & EVALUATE

SOLUTIONS

More money for more work

Flextime popular

Describe a vision of company or

strategic contents.

Describe a vision of company or

strategic contents.

83%

75%

50%

65%

ANALYZE THE CAUSES:Identify problems

Analyze the

causes

Identify and

evaluate solution

Best solution Staff’s needs

Cause………

IDENTIFY & EVALUATE

SOLUTIONS

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