Safety Quality Service Relationships Performance

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of Care – PRC Indicators Inpatients

How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees

100th ? 73 75 80 81 81 84 85 87 88 88 85 90 90

HCU Overall Quality of Care

100th 84 88 83 81 72 64 72 73 70 74 69 74 74

Maternity Overall Quality of Care

100th 79 71 71 71 73 64 68 73 71 75 66 66 66

MSCU Overall Quality of Care

100th 89 90 86 90 89 90 88 85 88 90 86 86 86

OCU Overall Quality of Care

100th 60 68 74 75 80 79 79 78 75 75 63 73 73

PCU Overall Quality of Care

100th 49 49 67 73 72 77 75 80 80 82 83 86 86

Rehab Care Unit (Inpatient) Overall Quality of Care

100th 56 77 78 70 55 45 46 55 45 43 42 49 49

SVCU Overall Quality of Care

100th 74 75 75 77 75 82 86 80 80 78 80 87 87

Tasklist ? = Explanation/Calculation HC = Hospital Compare

Safety Quality Service Relationships Performance

Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

How Often did Nurses Communicate Well With Patients VBP

100% HC ? 83 83 82 82 82 83 82 83 83 81 83 83 83

How Often did Doctors Communicate Well With Patients VBP

100% HC ? 83 81 81 81 81 82 83 84 84 83 83 83 83

How Often did Patients Receive Help Quickly From Hospital Staff VBP

100% HC ? 68 67 66 67 67 69 69 69 67 65 65 66 66

How Often was Patients Pain Well Controlled VBP

100% HC ? 75 73 73 74 74 76 75 75 75 72 72 72 72

How Often did Staff Explain About Medicines Before Giving Them to Patient VBP

100% HC ? 64 61 61 62 63 66 67 69 70 69 71 72 72

Tasklist ? = Explanation/Calculation HC = Hospital Compare

$

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal

Safety Quality Service Relationships Performance

Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of CareInpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

How Often Were the Patients' Rooms and Bathrooms Kept Clean

VBP

100% HC ? 83 82 81 80 82 82 82 83 81 81 80 80 80

How Often was the Area Around Patients Rooms Kept Quiet at Night

VBP

100% HC ? 67 69 69 70 69 69 69 70 70 69 69 70 70

Were Patients Given Information About What to do During Their Recovery at Home

VBP

100% HC ? 84 84 84 84 85 87 89 89 91 91 91 90 90

How do Patients Rate the Hospital Overall

VBP100% HC ? 76 76 76 76 76 76 77 77 76 75 75 75 75

Tasklist ? = Explanation/Calculation HC = Hospital Compare

$

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal

Safety Quality Service Relationships Performance

Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of Care – PRC Indicators

Ambulatory Surgery Overall Quality of Care

100th ? 70 81 78 77 73 83 87 90 91 88 92 92 92

Emergency Services Overall Quality of Care

100th ? 36 38 39 52 44 42 42 60 57 62 63 65 65

Urgent Care Portsmouth Overall Quality of Care

100th 63 68 63 74 73 85 77 85 86 85 86 86 86

Urgent Care Wheelersburg Overall Quality of Care

100th 71 69 65 55 55 54 54 56 58 54 58 63 63

Hospice Overall Quality of Care

100th?

100 100 100 100 100 100 100 100 100 98 96 86 86

HomeCare Overall Quality of Care (How Would you Rate the Staff’s Knowledge and Skill”

100th ? 93 93 93 88 88 83 82 73 82 77 73 70 70

Tasklist ? = Explanation/Calculation HC = Hospital Compare

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal

Safety Quality Service Relationships Performance

Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of CareHOME CARE CAHPS (Home Care Consumer Assessment of Healthcare Providers and Systems)

Patient Care – Gentleness, Courtesy and Problems With Care

100% HC 93 92 93 92 92 92 93 92 98 91 91 90 90

Communication With Health Care Providers and Agency Staff

100% HC 90 90 90 90 90 90 91 89 90 90 89 88 88

Specific Care Issues Related to Pain

100% HC 86 85 85 85 85 84 83 82 82 82 82 83 83

Overall Rating of Care 100% HC 92 91 91 89 90 90 89 86 87 87 86 87 87

Likelihood to Recommend

100% HC 88 90 89 89 89 88 86 86 87 86 86 86 86

Tasklist ? = Explanation/Calculation HC = Hospital Compare

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal

Safety Quality Service Relationships Performance

Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Improve Patient Perception of Care – PRC Indicators Outpatients

Cath Lab Overall Quality of Care)

100th 90 86 69 38 38 30 30 42 38 49 44 57 57

Cardiovascular Testing Quality of Care

100th 28 25 31 30 32 37 38 48 53 61 62 61 61

Laboratory Quality of Care

100th 57 56 57 57 61 61 61 71 62 72 72 61 61

Oncology Quality of Care

100th 63 69 62 69 64 73 70 71 70 70 71 74 74

X-Ray Quality of Care

100th 13 17 18 33 36 38 51 54 44 35 34 31 31

Cat Scan Quality of Care

100th 20 21 28 30 36 30 38 47 53 67 69 76 76

MRI Quality of Care

100th 28 34 29 53 58 56 58 76 78 75 82 83 83

Nuclear Medicine Quality of Care

100th 69 70 66 49 39 48 55 59 71 75 78 76 76

Breast Center Quality of Care

100th 39 46 45 49 59 60 69 78 82 83 85 84 84

Tasklist ? = Explanation/Calculation HC = Hospital Compare

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal

Safety Quality Service Relationships Performance

Indicator Goal HC ? Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD

Ultrasound Quality of Care

100th 38 38 49 51 54 64 64 71 66 64 58 66 66

Outpatient Therapy PT, OT, ST Quality of Care

100th 51 54 58 73 82 90 90 90 85 73 66 58 58

History Timeline ?

YTD Rate of Perfection 75%

Tasklist ? = Explanation/Calculation HC = Hospital Compare

SOMCService Dashboard – FY 12SOMCService Dashboard – FY 12

Patient-Centered Perfection is the Goal

S a f e t y Q u a l i t y S e r v i c e R e l a t i o n s h i p s P e r f o r m a n c e

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