Something Great on the Something Great on the Horizon…Horizon…

A PresentationA Presentationforfor

The Municipal Waste The Municipal Waste Management Management AssociationAssociation

Fall SummitFall SummitWest Palm Beach, Florida West Palm Beach, Florida

November 15, 2006November 15, 2006Stephanie Rolle McMillon, Stephanie Rolle McMillon,

PresenterPresenter

Introducing…Introducing…

Neighborhood Neighborhood Services DivisionServices Division

Making Great Things Making Great Things HappenHappen

Our GenesisOur Genesis• Mayor Frankel saw a need to ensure Mayor Frankel saw a need to ensure

all neighborhoods had a voice.all neighborhoods had a voice.

• Neighborhoods are the back bone of Neighborhoods are the back bone of the city.the city.

• Be the “eyes and ears” of the Be the “eyes and ears” of the neighborhoods.neighborhoods.

• Help neighborhoods “cut through” the Help neighborhoods “cut through” the red tape of government.red tape of government.

Our MissionOur Mission

To be the liaison between To be the liaison between neighborhoods and city neighborhoods and city

government through effective government through effective communication, advocacy and communication, advocacy and

education to ensure quality education to ensure quality service delivery.service delivery.

Our VisionOur VisionNeighborhood Services will be a vibrant Neighborhood Services will be a vibrant

division, proactively representing the division, proactively representing the interests of both the city of West Palm interests of both the city of West Palm

Beach to its neighborhoods and the Beach to its neighborhoods and the interests of its neighborhoods to the interests of its neighborhoods to the

city. city.

We will be efficient in resolving issues We will be efficient in resolving issues and creative in designing programming and creative in designing programming

to enhance the quality of life and to enhance the quality of life and celebrate our citizens.celebrate our citizens.

Our ValuesOur Values• Provide quality service.Provide quality service.

• Provide timely, accurate responses.Provide timely, accurate responses.

• Manage customer concerns in a Manage customer concerns in a proactive, fair and balanced way.proactive, fair and balanced way.

• Provide respectful and courteous Provide respectful and courteous service to external and internal service to external and internal customers.customers.

• Strive to maintain excellence and a Strive to maintain excellence and a commitment to integrity.commitment to integrity.

Our DefinitionOur Definition• We define neighborhoods as inclusive We define neighborhoods as inclusive

entities with the following components:entities with the following components:

– ResidentsResidents– SchoolsSchools– BusinessesBusinesses– AgenciesAgencies– Faith-based organizationsFaith-based organizations

Our service model will be inclusive of all Our service model will be inclusive of all components as appropriate.components as appropriate.

Strategic Priority #1Strategic Priority #1

Develop and maintain Develop and maintain strong neighborhood strong neighborhood

relationshipsrelationships

Develop and maintain strong Develop and maintain strong neighborhood relationshipsneighborhood relationships

• 3 Neighborhood Liaisons / 1 Education 3 Neighborhood Liaisons / 1 Education Coordinator and 1 Customer Service Coordinator and 1 Customer Service SpecialistSpecialist

• Attend Neighborhood Associations’ meetingsAttend Neighborhood Associations’ meetings

• Work with special entities to ensure inclusion Work with special entities to ensure inclusion of neighborhoods (i.e. CRA, DDA, CIP, etc.)of neighborhoods (i.e. CRA, DDA, CIP, etc.)

• President’s Council Meeting (annually)President’s Council Meeting (annually)

• Special Task Force Groups (Pawn Shop, Special Task Force Groups (Pawn Shop, Code, etc.)Code, etc.)

• Work with all schools in the cityWork with all schools in the city

Strategic Priority #2Strategic Priority #2

Promote linkages Promote linkages between between

neighborhoods and neighborhoods and city governmentcity government

Promote linkages between Promote linkages between neighborhoods and city neighborhoods and city governmentgovernment•Mayor’s Meetings w/ NeighborhoodsMayor’s Meetings w/ Neighborhoods

•Communication blasts (i.e. Communication blasts (i.e. commission agenda items, public commission agenda items, public notices, etc.)notices, etc.)

•Division newsletterDivision newsletter

•Monitor city projects that impact Monitor city projects that impact neighborhoodsneighborhoods

•Engage city staff in city schoolsEngage city staff in city schools

Strategic Priority #3Strategic Priority #3

Provide effective Provide effective advocacy for all advocacy for all neighborhoodsneighborhoods

Provide effective advocacy for Provide effective advocacy for all neighborhoodsall neighborhoods

• Created a new “How To” guide for Created a new “How To” guide for starting a neighborhood associationstarting a neighborhood association

• New neighborhood associations:New neighborhood associations:– Prospect Heights (South end)Prospect Heights (South end)– In progress:In progress:

•Pleasant CityPleasant City

•Coleman Park Neighborhood AssociationColeman Park Neighborhood Association

• Railway crossing project / Pleasant Railway crossing project / Pleasant City ElementaryCity Elementary

Strategic Priority #4Strategic Priority #4

To empower To empower neighborhoods through neighborhoods through information, education information, education

and resources.and resources.

To empower neighborhoods To empower neighborhoods through information, through information, education and resources.education and resources.

•Hurricane preparedness Hurricane preparedness programsprograms

•First Day of School First Day of School ((book bag give-book bag give-away)away)

•Principal for a DayPrincipal for a Day•““Talkin Trash” Talkin Trash” (a public education (a public education

campaign)campaign)

Success Keys…Success Keys…

•Internal CollaborationInternal Collaboration•Met w/ Departments to learn how Met w/ Departments to learn how

they functionthey function•Build relationships with Build relationships with

professionals on the front lineprofessionals on the front line•Understand policies that govern Understand policies that govern

their decision makingtheir decision making•Learn where the leeway isLearn where the leeway is•Work together to identify Work together to identify

problems and solutions.problems and solutions.

Talkin Trash Talkin Trash Public Public Information Information CampaignCampaign• Code Enforcement Code Enforcement

observed a observed a pattern of pattern of residential residential behavior.behavior.

• Contacted NSD to Contacted NSD to discuss possible discuss possible solutionssolutions

• ““Talkin Trash” Talkin Trash” was bornwas born

A helpful guide to waste disposal for

Residents

Presents…Presents…

Talking Trash

Department of public works

Tel: 822-2222

Talkin Trash Talkin Trash Public Public Information Information CampaignCampaign• Continuous Continuous

Education:Education:– As ownership As ownership

changes, changes, information needs information needs to be distributedto be distributed

– As ordinances are As ordinances are changed / updated, changed / updated, information needs information needs to be to be communicatedcommunicated

City of West Palm Beach

Department of Public Works

Presents…..

Talkin Trash

Sanitation Service Guidelines

for Commercial

Establishments

Success Keys…Success Keys…– Liaison case load: 75 to 80 live Liaison case load: 75 to 80 live

neighborhood projectsneighborhood projects– Range from trees, lighting, code Range from trees, lighting, code

enforcement, public works enforcement, public works concerns, water quality, etc.concerns, water quality, etc.

– Regional “Did-You-Know” DaysRegional “Did-You-Know” Days– ““Simply the Best” Neighborhood Simply the Best” Neighborhood

Forums (to share best practices)Forums (to share best practices)

This Presentation has been This Presentation has been ……

• In honor of your national president… In honor of your national president…

Our very own Our very own

Peter Lewis Peter Lewis Dominique SpataraDominique Spatara

The Guru of Garbage The Guru of Garbage The Sultan of TrashThe Sultan of Trash

Thank youThank you

• Let the Let the applause begin!applause begin!