Enhance Enterprise Performance with SAP Applications

SAP Applications to Enhance Enterprise Performance

Today, enterprises, both large and medium sized, are operating in an environment where speed, flexibility and technology are defining growth. Enterprises are often hampered by business software systems that are inflexible, poorly integrated and expensive to maintain and this is a serious impediment to remaining competitive and agile. Some of the key strategic and operational challenges that enterprises face today are: Optimizing its supply chain planning and execution; improve operational efficiency and reduce overhead costs; rapidly assimilate and integrate strategic acquisitions; end-to-end process standardization; availability of insightful reports and analytics to drive informed decisions; prohibitive cost of purchase and implementation of conventional Enterprise products.

In today’s competitive world, enterprise applications have become critically important across industries. These applications not only allow an organization to manage business processes but also helps improve operational efficiency and provides a single accurate data source for business decisions.

As pioneers in SAP, Sonata provides customers with knowledgeable business value on their investment, helping them prepare for a better tomorrow. Our SAP product functionality and the breadth of our product offering allow our customers take their organization to the next level.

Service OfferingsSonata’s SAP practice offers a range of services to suit customer needs:

Consulting Services Deployment Services Support Services

• Business Case Preparation• Solution Envisioning• Post Implementation Audit• Upgrade Assessment

• Implementation• Rollouts• Upgrades• Costomization• Integrations

• Incident Management• Change Requests • Instance Management• Testing

Consulting ServicesSonata’s SAP practice provides consulting services to help customers achieve operational and business efficiencies. We offer rich industry knowledge and a successful track record of SAP product implementations and experience worldwide.

Deployment ServicesWith experience garnered over multiple successful ERP implementations, Sonata is the ideal implementation partner for SAP products. Our top class consultants bring in industry best practices and standards, ensuring that our customers get uncompromised benefits such as risk mitigation, time and cost optimization and quality deliverables.• Implementation: Sonata uses the ASAP methodology, along with its strong capabilities and deep experience in SAP, to ensure

successful implementations. − Project Preparation − Business Blueprint − Realization − Final Preparation − Go-Live and Hyper Care

• Rollouts: Sonata’s toolkit-based approach leverages the experience we have in global rollouts to optimize the rollout effort. − Standard Rollout Kit Preparation − Individual Rollouts at Locations

• Upgrades: SAP’s commitment to improving its applications results in periodic upgrades that offer greater value, and provide new advantages for its customers’ businesses, along with maximum return on the SAP investment. As a long term SAP partner, we provide the following upgrade services to our customers to ensure they are equipped with the latest technology and product capabilities:

− Upgrade Assessment − Customization Study − II Trial Upgrade

− Upgrade Approach − Server Study − UAT

− Preparation − System Audit Report − End User Training

− System Study − I Trial Upgrade − Transition

− Go-Live & Support

• Customizations and Enhancements:Sonata’s rich industry experience, state-of-the-art of offshore development centers and flexible onsite/offshore model results in cost-effective customizations and enhancement solutions for its customers.

Support ServicesWith an SAP practice backed by committed investments, Sonata focusses on not just engaging with customers, but partnering with them to ensure the desired business outcomes. As part of ‘business-as-usual’ support, Sonata provides Incident Management and Instance Management in accordance with ITIL standards. Testing, evaluation and deployment of application changes including new releases, updates and fixes is also provided.

Our Application Management Service (AMS) provides tremendous scope for organizations to not only save operational costs, but also derive sustainable value and enhanced service quality. Our AMS offerings for SAP are as follows:

Solution Accelerators and FrameworkOur innovative output-based service offering for SAP AMS provides customers with attractive pricing models that suit various budgets and maturity levels, and ensure comprehensive adoption of SAP into the overall operations. Other key features include:

Governance ModelSonata ensures a successful shared services model for its customers by governing and delivering the same through robust governance practices, that align both operational and strategic objectives to achieve relevant business outcomes.

• Experienced and certified SAP consultants and Subject Matter Experts (SMEs) for resolving critical issues in Manufacturing, CPG, Retail, Pharmaceuticals and other industries

• Customer-specific Centers of Excellence for strategic customers to leverage best practices and consolidate knowledge• Proven governance models with defined SLAs, Priority and Severity levels that can be tailored to specific organizations, thereby

ensuring friction-free end-user experience

Effective Change Management Process

Defined Governance Model

Best Practices and Knowledge Management

TechnicalConsulting

FunctionalConsulting

IssueResolution

ApplicationManagement

• BASES team with

expertise in areas

such as solution

manager, monitoring

system tuning, patch

applications

• NetweaverDev service:

ABAPL, PI, BO, BI

• Application Configuration

• Unit Testing• Documentation• User Training

• L1/L2/L3 Support • Estimation• Scoping• Development• Support• Maintenance

Strategic Engagement

Overall Business Strategy

Change Management Practices

Business Outcome (Operations and Cost

Efficiencies)

Communication and Reporting Plan

Risk Management and Mitigation Plan

SLA Delivery

Resource Management

Change Management

PlanReport

Act Do

Check

Customer specific Center of Excellence

Process Standardisation and Benchmarking

Capability Building

Operational Engagement

3 Unique Membership Plans

Gold Level

Platinum Level

Diamond Level

Customizable

Service Plan

Value-points based

Comprehensive List of Services

SLA Driven

Service DeliveryITIL Based Processes

Easy to Buy and

Quick to StartLoyalty Rewards

1

2

3

Business ModelSonata has designed various business models to suit different operational environments, thus ensuring that adoption is smooth and comprehensive:

Offshore Model

Hybrid Model

Fixed PlusCapacity Model

• A Team of Skilled SME’s deployed• Resources are shared across multiple clients• Dedicated SPOC (Single Point of Contact) manages the SAP shared support projects

• The SME deployed on site will liaise with the customer team• Dedicated Project Manager, offshore will manage the Project Deliverables, Planning and Project

Management Activities

• Fixed number of offshore resources• Resources are scalable based on customer forecast• Provide visibility into ongoing work volumes• Time and Material billing

Successful, quick upgrade and smooth transitioning for support with ERP modulesConducted upgrade to latest version of ERP, implemented new features and went live in a very short period of time, offering the client, a major financial services provider, a hassle free and smooth transformation.

BENEFITS: Dedicated support model, seamless transition to offshore support and availability of custom reports in payroll and other models.

ERP and Mobile Integration Enhances Operation and Resolve Technology IssuesSonata helped a world leader in retail implement a new channel for customer order delivery, and resolve its technology issues in integrating its ERP and mobile fulfilment systems.

BENEFITS: The integration helped the retailer drive revenue growth and enhance customer satisfaction.

Support across sales, post warranty tracking, and month and year ending with offshore support Successful SAP application support partner, offering reliable, stable and cost-effective support, tight security and enhanced access control features, for leading battery manufacturer.

BENEFITS: Reduction in TCO with offshore support that encompasses sales, tracking of warranties, month and year end activities; consulting services to meet growing business.

Optimization of business processes via enhanced SAP functions and enhanced user satisfactionQuick and top of the line integration solution with minimal resource utilization costs offers integration of company codes, and improves performance and efficiency, alongside access to information and enhanced end user satisfaction.

BENEFITS: Consulting support on financial implications and specific requirements as needed; optimized business processes and access to status updates of issues.

Why Sonata

Industry-specific SAP Solutions

• Sonata has built industry-specific components like Sonnet Industry Machinery & Components (IM & C) and Sonnet Component Manufacturing (CM). This is the ‘Sonata Difference’ that gives you a valued advantage.

Solution Accelerators

• Sonata’s Solution Accelerators is a set of re-usable assets that not only accelerates the product evaluation process (during the pre-sales stages), but also accelerates the delivery process, leading to significant time and cost savings.

Reduced TCO of Enterprise Applications

• Time and again, Sonata has successfully demonstrated its ability to implement, support and deliver enterprise SAP applications at a lower cost of ownership and maintenance.

Strong Engineering Competencies• Sonata’s strategic investments in SAP technologies, such as Centers of Excellence (CoEs) and practice groups, are

designed to improve competencies, develop deep understanding of SAP products and derive business efficiencies for customers.

Reduced time to market

• The CoEs and practice groups focus on building solutions, frameworks and reusable components to reduce project and implementation lifecycles.

Reduced Time-to-Market

• Sonata has built a comprehensive knowledge management (KM) framework to ensure that all vital information and learnings are captured and recorded, enabling quick ramp-up through documented induction kits.

in f t

NORTH AMERICA | EUROPE | ASIA | ANZ

ABOUT SONATA SOFTWARESonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want to make an impact on their businesses, with IT.

APS Trust Building, Bull Temple RoadN. R. Colony, Bangalore - 560 019, India

T: +91-80-6778 1999 | F: +91-80-2661 0972

www.sonata-software.com

For more information write to us at:info@sonata-software.com