sophia_white_resume csr
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Sophia WhiteSPRING, TX 77320
[email protected] - (936) 662-0621
Professional Experience:Schlumberger EMS Warehouse Oct 2014-Nov-2015 Logistics Customer Service Representative IV
Provide proactive updates and follow up to internal clients on their orders Coordinate all inbound/outbound shipments between customers and Schlumberger warehouses Generate shipping/receiving reports, BOL's and POD's Overseeing logistics for all shipping and distribution to Schlumberger Customer’s Perform and audit the importing and exporting of domestic and international freight documents
for clients different. Prepare Invoicing, billing, and reconciliation of billing transactions. Produce activity reports and documentation for customer inspection MG PRO Develop associations between programs within the organization in order to help management
keep track of procedures. Maintained inventory on MG PRO system Schedule outbound shipments via HOT SHOT, FEDEX, Freight Truck Responsible for all internal communication between Coordinate production and shipping schedules with counterparts in Schlumberger’s office Update status of orders and accounts in shared software application
North America Interpipe May 2014-Oct 2014 Inventory Control Specialist- Contractor
Verifies data from various sources to maintain department records. Recorded incoming orders for tracking purposes in Peachtree and Sage 50 software Obtain documents (PO, COC, COO) for shipment and resolves any discrepancies Preparing and maintaining records of all inventory Compiling inventory reports and issuing them to management Supporting shipping prep and loading Investigating inventory shortages and discrepancies Posting weights and shipping charges Working with sales reps, customers and other members of the warehouse, as necessary. Communicated with customers regarding all shipments and incoming shipments Sends modification documents to customers, as required. Completes, sorts, and files department paperwork.
Benefits Specialist/ Customer Service Representative September 2010-March 2014 Aon Hewitt
Sophia White (936)-662-0621 [email protected]
Offered exceptional customer service in a High Volume Call Center. Provided assistance to employees on concerns regarding policies, employment/personal status
changes, benefits selection and annual open enrollment periods; and served as a liaison between benefits vendors and employees.
Assists in the maintenance of databases (Oracle) for the employee benefits function and assists in the management of vendor provided systems.
Created and maintained benefit census spreadsheets for annual benefit bids. Compiled employee statistics for government reporting, and maintained employee personnel
records including new hires and changes to personal information. Processed payroll and reconciled any discrepancies.
Responsible for consulting all employees regarding to health benefits, FMLA, COBRA, ADA, HIPPA, Section 125 and 401(k) benefits.
Responsible for administration process for benefits including welfare, health, 401(k), disability, life and long term care insurance are developed.
Responsible for maintaining compliance with ADA, FMLA and COBRA related issues.
Inventory Control Specialist IV December 1993- July 2009 TDCJ Distribution Center
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
Identify opportunities for improvement in warehouse organization Verify physical receipt of goods against system purchase order and alert buyer of any
discrepancies. Keep and maintain accurate records of all inventory in warehouse Coordinated quarterly inventory counts Answering the phone and assisting customers with updates/reports Making appointments and maintaining the outlook calendar for receiving/shipping. Responsible for Entering shipping orders into the ERP System. Created/updated and maintained
excel spreadsheets with monthly reports. Scanned/emailed receiving/shipping documents to customers ensuring customer sanctification Responsible for notifying customers of damaged goods or shorts, Demonstrate flexibility in satisfying customer demands in a high volume, production
environment. Processed all documents in accordance with requirements, coordinate cargo availability and
arrange pickup and delivery, and finalize billing and distribute documents as required.Review daily monitoring reports, ensure all measurements standards are met, and proactively reported non-conformances.
Proficient in Microsoft Word, Excel, ERP, Lotus Notes, CSPRO , Ralley, MGPRO, FEDex and UPS
software
Sophia White (936)-662-0621 [email protected]