sop's akfp diagnostic network.pdf

8/9/2019 SOP's AKFP Diagnostic Network.pdf

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STANDARD OPERATING PROCEDURES

Al-Khidmat Diagnostic Networks Page 1

STANDARD OPERATING

PROCEDURES

Al-Khidmat Diagnostic Networks


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NOTE:

This manual and SOPs have been prepared by HR/R&D Department with the

conjunction of Healthcare and Diagnostics Department of Al-Khidmat FoundationPakistan.

These standard operating procedures are being developed as a guide for our staff to

maintain international standards in Healthcare. Users of this document are advised to

suggest amendments that are relevant to their individual practices. All amendments

(Endorsed by Manager Health & Diagnostics) with the consent of HR/R&D Department

will be entered as Amendment # 1, Amendment #2 etc. at the end of SOPs in

amendments section.

All these amendments at the end of every calendar year with the consent of board shall

become the permanent part of these SOPs.

Prof. Dr. HafeezurRehman: _______________________________(President AKFP)

Abdus Shakoor: _______________________________

(Secretary General AKFP)

Eng: Sabir Ahmed: ______________________________(Director Diagnostics Network)


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Table of contents

1. Goal .. 4

2. Mission Statement 4

3. Objectives 44. Organogram .. 5

5. Introduction . 66. Classification of Diagnostic Network 6

7. Basic Knowledge & Skills to perform investigations . 78. Analytical and Technical Process 8

9. Personal Protective Equipment (PPE) ... 1010. Biohazard Warning Signs and Posting ... 1111. Biological Waste Disposal . 11

12.Needles and Sharps Precautions 11

13. Laboratory Code of Ethics .. 1214. Work Environment . 14

15. Audit .. 15

16. Procurement ... 1617. Recruitment Policy ..... 20

18. Accreditation . 2119. Job Descriptions . 22

20. Amendments ... 42


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1. Goal

Achieve a uniform protocol under a centrally developed guide lines and implement on all

new and existing Al-Khidmat laboratories in the country.

2. Mission Statement

Al-Khidmat Diagnostic Network will particularly support the better Healthcare Services.

It will be dedicated to the service of humanity in all parts of the country, welcoming the

needy patients without any discrimination.

3. Objective:

To provide credible diagnostic services which includes Chemical Pathology,

Hematology, Microbiology, Biochemistry, Histopathology, Blood Banking, Radiology

and various scanning facilities to ailing humanity residing in Pakistan on affordable

prices without compromising on local and international standards.


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4. Diagnostic Lab Organogram:

Director

Lab Manager

Asst. LabManager

Accountant Receptionist

Marketing

Executive Mobilizer

Driver Watchman

Cleaner Peon

Office Boy

ManagerQuality Control

Pathologist

Technician

Assistant

Technician Phelabotamist

Internee/Trainee

Technologist


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5. INTRODUCTION:

The main purpose of Al-Khidmat Diagnostic Centers is to provide quality investigation/

test services for the patients. We ensure laboratory production of valid test results andevidentiary data to achieve uniform and harmonized results and reporting. Al-Khidmat

Diagnostic Network provide these services at economic/ competitive rates.

Al-Khidmat Diagnostic Centres are providing world-class Pathology and Radiology

services 24/7, combining state of the art technology with the network of experienced &

highly skilled professionals. We offer a complete range of laboratory services including

over 300 investigations/ laboratory tests.

6. Classification of Diagnostic Network:

Diagnosis is the process of identifying a medical condition or disease by its signs,

symptoms, and from the results of various diagnostic procedures by using Biochemical,

Radiological, Magnetic Resonance and Ultrasound methodologies. The conclusion

reached through this process is called diagnosis. Diagnostic Centres are sub-divided into

following 3 types.

1. Collection Centre2. Model Diagnostic Centre

3. Mega Diagnostic Centre

6.1 Collection Centre:

A Collection Centre is a platform through which specimen are collected and sent

to the nearest Model or Mega Diagnostic Centre. These Collection Units are

intended to facilitate the people by providing easiest accessibility.

6.2 Model Diagnostic Centre:

Model Diagnostic Centre is comprised of Semi-Automated Analyzers to bear

normal work load.


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Services:

a. Biochemistry

b. Hematology

c. Serology & Immunology

d. Clinical Pathology

e. Sonology

6.3 Mega Diagnostic Centre:

Mega Diagnostic Centre is comprised of Fully-Automated Analyzers to bear

heavy work load.

Services:

a. Biochemistry

b. Hematology

c. Serology & Immunology

d. Clinical Pathology

e. Microbiology

f. Immunochemistry

g. Molecular Biology

h. Sonology

i. Radiology (X-ray, CT-Scan, MRI)

7. Basic Knowledge & Necessary Skills:

Technician/ Technologists should know the test terminology, purpose, procedure,

process and normal test reference values or results. The names of diseases are a

convenient way of briefly stating the end point of a diagnostic process that begins with

assessment of symptoms and signs and ends with knowledge of caution and detection of

underlying disorders of structure and function. The staff should hold the relevant

educational degree and investigation skills as well.


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8. Analytical and Technical Processes

8.1 All patients referred to Lab from different hospitals are received at reception.

8.2 All Lab investigations will be done on payment except for those signed free byDirector/Lab Manager.

8.3 All the investigations will be performed on economic prices

8.4 Log register shall be maintained by receptionist

8.5 Receptionist will guide the patient/ attendant/ guardian about the cost of the tests/

investigations.

8.6 The cost of the investigations shall be received in advance by receptionist

8.7 The receptionist will provide a receipt with unique identity number

8.8 The name and signature (or other means of identification and recording) of the Person

delivering or transferring custody of the shipped Samples, the date, the time of

receipt, and the name and signature of the laboratory representative receiving the

Samples, shall be documented as part of the laboratory internal Chain of Custody

record.

8.9 The laboratory shall have a system to uniquely identify the Samples and associate

each Sample with the collection document or other external chain of custody.

8.10 The laboratory shall have laboratory Internal Chain of Custody procedures to maintain

control of and accountability for Samples from receipt through final disposition of

the Samples.

8.11The laboratory shall observe and document conditions that exist at the time of

receipt that may impact on the integrity of a Sample report. For example,

irregularities noted by the laboratory should include, but are not limited to:

8.11.1Sample tampering is evident.

8.11.2 Sample is not sealed with tamper-resistant device or seal upon receipt.

8.11.3 Sample is without a collection form (including sample identification code) or

a blank form is received with the Sample.

8.11.4Sample identification is unacceptable. For example, the number on the bottle

does not match the Sample identification number on the form.


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8.11.5Sample volume is extremely low

8.12 The Laboratory should notify and seek advice from the Testing Authority regarding

rejection and testing of Samples for which irregularities are noted.8.13 Sample collection will be done by aseptic standardized method

8.14 All samples will be numbered immediately, ensuring it to be the right patient and

slips. For urine sample, patient will be provided container and guided towards the

toilet. Samples will be transported to the respective section by the lab attendant/

Phlebotomist. Care will be taken to avoid wrong numbering, labeling of samples.

8.15 Receptionist will ensure the timely delivery of investigation reports with the

suggestion/ recommendation of technologists and pathologists

Clinical Pathology:

8.16 Technologist, Technician, Assistant technician will collect the samples from

reception

8.17 Technologist, Technician, Assistant technician will perform the investigation

procedure

8.18 Assistant Technician will ensure data entry (Hard copy and Soft Copy)

8.19 Technician will present the investigation in-front of clinical pathologist

8.20 Clinical pathologist will correlate the physical and chemical sign and symptoms

8.21 After ensuring/ verifying all the procedures, He/ She will approve the investigation

Radiology:

8.22 Receptionist will give a token number to the patient for smooth functioning of the

process

8.23 After checking the prescribed forms patients are sent to waiting area and they are

called for examination on turn by the Radiographer.

8.24 After complete processing Dark room assistant will get these X-Rays checked by

Radiologist for quality of X-Ray

8.25 If the study / Procedure is satisfactory, patient is asked to leave the waiting area and

collect the report on next day


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8.26 The X-Rays are sent at the reception for labeling and audit of films to be supervised

by Radiologist

8.27 Reporting of X-Rays is done on next day by Radiologist and interesting anddifficult cases are discussed with Professor / Head of Radiology Department

Research

8.28 Laboratories are entitled to participate in research programs provided that the

laboratory director is satisfied with the bona-fide nature and the programs have

received proper ethical (e.g. human subjects) approval

Controlled substances

8.29 The Laboratories are expected to comply with the relevant national laws

regarding the handling and storage of controlled (illegal) substances.

9. Personal Protective Equipment (PPE):

The technicians, technologists and all other laboratory staff shall use personal protective

equipment before going to the lab restricted areas. Some of the PPEs are explained as

follows:

9.1 Gloves

9.2 Safety Glasses/ Goggles

9.3 Gowns/Aprons

9.4 Laboratory Coat

9.5 Tyvek Suits

9.6 Respiratory protection (fit test and medical clearance required)

9.7 Surgical Mask

9.8 Shoe Covers

9.9 Bonnets

9.10 Face Shields


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10. Biohazard Warning Signs and Posting

Each laboratory must clearly display a sign that provides safety information to visitors

and service personnel.

11. Biological Waste Disposal:

Proper structure of disposal of waste material should be introduced to provide clean and

healthy environment. To obtain these particular tasks we should adopt the following

procedures:

11.1 We shall use 3 baskets of different colors (White, Yellow and blue)

11.2 For cotton, bandage and tissue papers white basket shall be used

11.3 For plastic bags, syringes and any other plastic related materials, yellow basket shall

be used

11.4 For the particulars made of glass shall be disposed off in blue basket

11.5 Waste should be disposed off through proper biological waste collection

organizations

12. Needles and Sharps Precautions

Substitute plastic-ware when possible

12.1 DO NOT bend, shear, break, recap or remove needle from syringe

12.2 Use sharps containers (dont fill more than full), which must be located as close to

work area as possible

12.3 Non-disposable sharps should be placed in a rigid container for transport to

appropriate area for decontamination, such as by autoclaving

12.4 Only needle-locking syringes or disposable syringe-needle units (needle is integralto the syringe) should be used

12.5 Syringes that re-sheathe the needle, needleless systems, and other safety devices

may also be used


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12.6 Do not handle broken glass directly by hand. Use a mechanical device such as

forceps or protective gloves to pick up and dispose of glass in a glass box or sharps

container

13. Laboratory Code of Ethics:

13.1Basic Principles:

a. Each employee is responsible for the propriety and consequences of our

action

b. Each employee must conduct all aspects of Al-Khidmat Diagnostic Lab in

an ethical and lawful manner.

c. Each employee must hold high standards of honesty, integrity and fairness

in relationship to others.

d. Failure to comply with the Code or Standards will result in appropriate

disciplinary action, which may include termination of employment,

reimbursement to Al-Khidmat Diagnostic Lab for any resulting losses or

damages and in some circumstances may subject employees to civil or

criminal penalties.

e. Al-Khidmat Diagnostic Lab is obligated to fully and fairly investigate all

matters raised of unethical conduct.

13.2CONFLICT OF INTEREST:

13.2.1 Avoid situations that might involve a conflict of interest or even the appearance

of a conflict of interest. In general, avoid any actions that may appear to involve

a conflict of interest with Al-Khidmat Diagnostic Labs activities in carrying out

its mission. These include, but are not limited to: engaging in outside business

activities involving AL-Khidmat Diagnostic Labs suppliers, subcontractors,

government officials, cooperative research partners or other agencies.

13.2.2 Questionable activities may also include serving board of directors of the

organization doing business with Al-Khidmat Diagnostic Lab, significant


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ownership in the organization, or consulting with or working for a company or

failing to disclose outside business activities as required by Al-Khidmat

Diagnostic Labs policy.13.2.3 Observe Al-Khidmat Diagnostic Labs ethical standards, as well as applicable

laws and regulations, when providing or accepting meals, entertainment or gifts

to or from people in business situations.

13.2.4 PROTECTION OF AL-Khidmat Diagnostic Labs:

13.2.5 Protect all data of Al-Khidmat Diagnostic Labs, property and funds under your

control against loss, theft and misuse. This includes proprietary information

belonging to Al-Khidmat Diagnostic Labs and its collaborators. Keep this

information confidential and be sure not make any of it available to unauthorized

personnel. Security procedures have been established to protect sensitive

information and many types of unclassified technical information.

13.2.6 Al-Khidmat Diagnostic Lab employees who handle such data are required to

know these procedures and strictly adhere to them at all times. The data may be

used for, property and funds only for their authorized, proper and intended

purposes. No use of such data or property may be made after termination of your

employment with Al-Khidmat Diagnostic Labs.

13.2.7 It is also imperative to make every effort to prevent the misuse of our assets

(Information, data, property) by any other person. Improper use includes selling,

loaning or giving away Al-Khidmat Diagnostic Labs property, destroying or

disclosing collaborator or Al-Khidmat Diagnostic Lab data.

13.2.8 Use of organizational property for personal or non-business purposes, other than

as specifically permitted as per the notification of Director Diagnostic Networks,is considered to be improper conduct and is in violation of this Code of Ethics and

Standards of Conduct Confidentiality.

13.2.9 The heads of laboratories, their delegates and laboratory staff shall not discuss or

comment to the media on individual results prior to the completion of any


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adjudication without consent of the organization that supplied sample to the

laboratory and the organization that is asserting the Adverse Analytical Finding in

adjudication.

13.3 DATA, RECORDS AND REPORTS

13.3.1 It is the responsibility of Accounts & IT officer

13.3.2 To ensure the safe custody of all important documents as completely, honestly

and accurately as possible.

13.3.3 These records include timekeeping records, expense reports, accounting records,

test and progress reports, cost estimates, contract and grant proposals, and

presentations to clients, the public or AL-Khidmat Diagnostic Labs management,

and any representation, either written or oral, made by any AL-Khidmat

Diagnostic Labs employee or representative in the conduct of business shall be

factual, fully substantiated, and verifiable.

13.3.4 It is essential to maintain accurate timekeeping and expense records, making sure

to:

Record and allocate charges for time, materials and other business-related

expenses to the proper charge number.

Check all invoices and payments to customers, consultants and suppliers to

confirm the accuracy of information relating to products, services, prices and

terms of sale.

14. WORK ENVIRONMENT

a. Use fairness, honesty, and comply with the law in all business relationships

with AL-Khidmat Diagnostic Labs stakeholders, collaborators, suppliers,subcontractors, employees, and applicants, as well as with local, national and

international communities.

b. Do not take unfair advantage of anyone through manipulation, concealment,

abuse of privileged information, misrepresentation of material facts or any


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15.3 Performance Audit:

15.3.1 Performance Audit is the responsibility of Program Manager Al-Khidmat

Diagnostic Network under the supervision of Director Diagnostic NetworkAl-Khidmat Foundation Pakistan.

16 Procurement:

16.1 Procurement policy of Diagnostic Network Al-Khidmat Foundation Pakistan

will be based on following principals:

16.1.1 Transparent

16.1.2 Impartial and unbiased

16.1.3 Cost effective

16.1.4 Technically Competitive

16.1.5 Technically Comparative

16.1.6 Customized and Adoptable

16.1.7 Centrally devised and Monitored

16.2 The classification of the procurement policy will be as follows

16.2.1 Pre-qualification

16.2.2 Tender

16.2.3 Quotations

16.3 The areas of and procurement are classified as follows

16.3.1 Instrument & Equipment

16.3.2 Kits, Chemicals and consumables

16.3.3 Furniture & Fixtures

16.3.4 Renovation & Construction Materials

16.3.5 Computers & Electronic items

16.3.6 Stationary, office utensils and printing materials

16.4 Procurement Procedures:

Based on main principals mentioned above all companies interested to supply for

Diagnostic Network Al-Khidmat Foundation Pakistan must be pre-qualified through pre-

qualification tender published in highly circulated newspapers mainly in the following

areas of laboratory working separately.


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1. Pathology

2. Radiology3. Sonology

4. Any other area deemed necessary in future

The prequalification of the companies shall be based on following rules:

1. Company/ supplier technical strength and reputation

2. Company/ supplier supply network

3. Company/ supplier financial strength

4. Product technical strength

5. After sales services back up network

All pre-qualified companies shall be allowed to participate in various tenders published in

newspapers by AKF time to time. During the pre-qualified tenure no other company will

allow to participate in the tender proceedings until/ unless the National director will have

sufficient reasons for the benefit of overall Diagnostic Network Al-Khidmat Foundation

Pakistan upon imposing a penalty amount for the onetime special pre-qualification to

allow them to participate in subject tender.

Tender Proceedings:

All pre-qualified companies will be eligible to participate in tender bids without any

tender fees. The quoted price by the bidders will be effective for one year (pre-

qualification period of the company). The finalization process of tender will be as

follows:

1. Comparative statement will be prepared

2. Quoted prices will be negotiated by National Director with the help of Program

Manager

3. All negotiated prices will be presented with the priority list of Diagnostic

Network Al-Khidmat Foundation Pakistan purchase committee

4. After approval of purchase committee, the final price list will be issued to regions

Purchase Order:

Based on final negotiated prices regions directly or with the help of Program Manager

will issue the purchase order to the respective companies for the procurement of

subjected items.


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All purchase orders must follow the following rules:

1. Name of equipment / item

2. Place of supply3. Date of supply requested

4. 5% earnest money requirement for the instrument warranty period having worth

of rupees 100,000 or more.

5. Payment procedures after the supply and installation followed by installation

report signed by Lab Manager and company representative

Note: The above mentioned policy will be implemented on classification # 1 & 2 and will

be applied on all other areas on gradual basis.

16.5 Other Methods of procurement:

Goods or services may be acquired other than tender process shall be followed by the

following criteria:

16.5.1 Direct Purchase:

a. Procurement (less than Rs. 10,000) should be approved by Lab Manager

b. Purchases less than Rs. 10,000 may be purchased to best advantage withoutquotations subject to the following conditions;

i. Rates should be reasonable and consistent with normal market rates for

items of same nature.

ii. Requirements should not be split into components or succession of orders

for the same goods or services for the purpose of enabling the goods orservices to be obtained under the limit of Rs. 10,000.

16.5.2 Written Quotation:

1) For purchases greater than Rs.10,000 but less than 25,000 should be

approved by Lab Manager and at least three written quotation should be

obtained subject to the following conditions;

a. Rates should be reasonable and consistent with normal market rates

for items of similar nature.

b. Requirements should not be split into components or succession oforders for the same goods or services for the purpose of enabling the

goods/services to be obtained under limit of Rs. 25,000.


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2) For the purchases greater than Rs. 25,000;

a. A minimum of three written quotations must be obtained by

administration department.

b. Quotations must be based on written outline of specifications whichhas been provided to the suppliers.

c. The purchase committee will approve such type of purchasing.d. Purchase committee will consist of Lab Manager, Accounts Manager,

Pathologist and Regional Health Director.

e. Such Quotations must be on a printed format document/letter head

containing1. Suppliers Name and full Address2. Land line phone number

3. NTN/CNIC for withholding Tax Purpose

f. The best and competitive quotation will be suggested by Manager

Administration, on a comparative statement prepared for approval bypurchase committee.

3) For the purchases greater than Rs. 100,000;

a. For purchases greater than Rs.100,000 should be approved by

Director Diagnostic Network Al-Khidmat Foundation Pakistan.

16.6 Benefits of a procurement policy

As a consequence of adhering to this policy, Al-Khidmat Diagnostic Lab will;

16.6.1 Obtain the best value for its purchases, in both cost and quality terms.

16.6.2 Have a fast and efficient purchasing process; demonstrate financial probity and

accountability to its stakeholders and public interest.

16.6.3 Successfully manage and prevent the potential for conflicts of interest.

16.6.4 Monitor and evaluate performance in purchasing and procurement. Be protectedfrom complaints and legal actions mounted by potential suppliers who believe

they have not received fair treatment.

16.7 Ethical guidelines

16.7.1 No matter how transparent or fool proof an arrangement may be; its success lies

in the behavior of the officer(s) in-charge and his or her intention in following laiddown procedure and regulations. The set of rules laid below can serve as a

guideline for any purchasing officer.


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16.7.2 Shift In-charge and Technician will ensure the availability of stock (Each and

every instrument, chemicals, reagent, kits and consumable etc.) after every 15

days.

16.7.3 Emergency purchasing will not be appreciated however if required; it shall berequested by shift in-charge and technician with the recommendation of

Pathologist/ Radiologist and then approved by Lab Manager.

16.7.4 The best value for the organizations goods and services must be sought.

16.7.5 There will be a documented process for all purchases; which allows fortransparency of decisions and review of purchases.

16.7.6 The conduct of procurement is subject to continuous auditing by the organization

and by external bodies such as the board, auditor and stake holders.

16.7.7 Staff will ensure that they are not, or are not perceived to be in a conflict of

interest with any supplier.16.7.8 Those staff who have, or may be perceived to have a vested interest in outcome of

a purchase should disclose any conflict to their supervisor and discuss whether

they should exclude themselves from any role in the purchase.

16.7.9 Staff will be suitably skilled and qualified to attend the completion of their

purchasing and contracting role(s).

17 Recruitment Policy:

17.1 Objectives:

The objectives of this policy are to:

Acquire the services of the appropriate and qualified personnel when and

where needed.

Ensure the transparency and fairness without any bias, favoritism and

discrimination in hiring process.

17.2 Selection Board

Selection Board will be constituted by Director Diagnostic Network Al-Khidmat

Foundation Pakistan which may be consist of District President, Regional Health

Director, Senior Pathologist, Lab Manager

17.3 Approval

Selection Board of Al-Khidmat Diagnostic Labs shall approve all the vacancies.


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17.4 Appointments

17.4.1 The Pathologist, Lab Managers, Technicians of Al-Khidmat Diagnostic Labs will

be appointed by Selection Board of Al-Khidmat Diagnostic Network.

17.4.2 Receptionist, Supporting staff, Mobilizer will be appointed by a committee

consist of Lab Manager, Pathologist and District President.

17.5 Procedure

Lab Manager will be responsible for all the appointments according to the

following criteria:

17.5.1 Lab Manager will disseminate the Employment Requisition Form to all Heads of

Departments (Pathology, Radiology, Sinology)17.5.2 Lab Manager will make proper advertisement to fill the vacant positions of all

levels.

17.5.3 All appointments will be made according to the set criteria (i.e. Academic Record,

Test, and Interview.)

17.5.4 Keeping in view the laid down criteria, short listing will be done, if needed.

Selection Board/ Committee will conduct interviews and made final selection.

17.5.5 Letter of appointment will be issued by Project Director addressing to the

appointee and a personal file of each and every employee will be maintained.

17.5.6 Two or more close blood relations will not be appointed in the same department

however, may be appointed with the approval of Director/Lab Manager.

18 Quality Control

18.1 Laboratory quality control is designed to detect, reduce, and correct deficiencies

in a laboratory's internal analytical process prior to the release of patient results,

in order to improve the quality of the results reported by the laboratory.

18.1.1 Developed Internal Quality Control mechanism in each laboratory

18.1.2 One guide line shall be followed for internal quality control.

18.1.3 All quality control result & charts shall be posted regional coordinator and he will

send to central office to monitor and harmonies our system

18.1.4 External quality control mechanism shall be adopted under central guide lines

18.1.5 Accreditation with local and international bides will be executed.


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18.1.6 All quality control results shall be forwarded by Program Manager to Director

Diagnostic on monthly basis to ascertain deviations (if any) and for expert opinion

for ongoing quality issues

19 Accreditation:

Accreditation is a process in which certification of competency, authority or credibility is

presented. Organizations that issue credentials or certify third party against official

standards are themselves formally accredited by accreditation bodies such as UKAS.

The accreditation process ensures that the practices / investigations / environment /

standards are acceptable, typically meaning that the organization is competent to perform

investigation by ensuring quality.

Al-Khidmat Diagnostic Labs shall adopt all possible international standards procedures

and certify our labs with the following accreditation bodies:

19.1 National Accreditation Bodies:

19.1.1 Pakistan Accreditation Council

19.1.2 AFIP (Armed Force Institute of Pathology)

19.1.3 Agha Khan

19.2 International Accreditation Bodies:

19.2.1 RIQAS

19.2.2 UKAS

20 Job Descriptions:A job description is a list that a person might use for general tasks or functions andresponsibilities of a position. It may often include to whom the position reports,specifications such as the qualifications or skills needed by the person in the job.


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Knowledge, Skills and Abilities:

Ability to handle work load efficiently

Ability to handle all queries/ technical questions

Ability to work cooperatively

Ability to research and analyze technology problems and issues

Knowledge of database management system

Ability to work individually and as a team member

Ability to handle stress

Good written/verbal communication skills

Good presentation skills

Qualification/ Experience:

Director must have 5 years of experience with having MBBS degree and specialization in Clinical

Pathology/ Hematology/ Molecular Biology/ Endocrinology, Radiology or other relevant field.

________________________

Director

_______________________

Regional Health Director


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Al-Khidmat Diagnostic Network

JOB TITLE: Lab Manager

JOB PURPOSE:

The purpose of this job is to support operations by supervising staff, planning, organizing, and

implementing administrative systems.

KEY RESPONSIBILITIES:

To ensure emergency supplies

To ensure all purchasing/ procurement

To coordinate regional administration issues

To complete special projects by organizing and coordinating information andrequirements; planning, arranging, and meeting schedules

To achieve financial objectives by anticipating requirements, submitting information for

budget preparation, scheduling expenditures, monitoring costs, analyzing variances etc

To ensure the secure filing of official documents

To ensure the office security

Contributes to team effort by accomplishing related results as needed

To manage all the events of Laboratory

To perform any other task assigned by competent authority

Working Conditions:

Working conditions include office work. Most of the time Lab Manager needs to deal with

multiple tasks at one time which may causes stress. Ability to manage work load will be the key.

I.T Skills:

Microsoft Office

(Word, Excel, Power Point)


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Administration manager must have 4 years of experience with having master degree in

Management or any other management related field.

________________________

Lab Manager

_______________________

Director


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Al-Khidmat Diagnostic Network

JOB TITLE: Asst. Lab Manager

JOB PURPOSE:

The purpose of this job is to support Lab Manager to organizing, and implementing

administrative systems.


To Assist Lab Manager

To ensure emergency supplies

To ensure all purchasing/ procurement

To manage all attendance record of Lab Staff To complete special projects by organizing and coordinating information and

requirements; planning, arranging, and meeting schedules

To ensure the secure filing of official documents

To ensure the office security


To manage all the events of Laboratory

To deal with purely administrative issues

To perform any other task assigned by Director/Lab Manager

Working Conditions:

Working conditions include office work. Most of the time Asst. Lab Manager needs to deal with


I.T Skills:

Microsoft Office



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Ability to handle work load efficiently Ability to handle all queries/ technical questions








Asst. Lab Manager must have 2 years of experience with having bachelor degree in Management

or any other management related field.

________________________

Asstt Lab Manager

_______________________

Director


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Al-Khidmat Foundation Pakistan

JOB TITLE: Manager Quality Control

JOB PURPOSE:

The purpose of this job is to provide specialize services of technical support/ advise for

investigations.


To facilitate Director/Pathologist in managing Technical and Quality Control issues

To monitor sample collection steps

To monitor processing steps

To ensure Internal Quality Control (IQC) mechanism

To finalize technical verification of lab investigations

To maintain all data of IQC

To send all IQC data to regional office for monitoring and compilation

To ensure hygienic environment

To develop opportunities for different Accreditation Programs

Monitor service and maintenance procedure of instruments.

Report to Director/Pathologist of Lab

To perform any other task assigned by the Director/Pathologist/Lab Manager

Working Conditions:

Working conditions include office work. Most of the Technologist deal with multiple tasks at one

time which may causes stress. Ability to manage work load will be the key.

I.T Skills:

Microsoft Office



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Knowledge about investigations /reports Ability to handle work load efficiently










Manager Quality Control must have 2 years of experience after completion of Master degree in

the relevant field.

________________________

Manager Quality Control

_______________________

Director


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Knowledge about investigations /reports Ability to handle work load efficiently










Technologist must have 3 years experience after completion of MSc in relevant field.

________________________

Technologist

_______________________

Director


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JOB TITLE: Technician

JOB PURPOSE:

The purpose of this job is to perform investigations by adopting standard procedures and facilitate

technologists and pathologist/ radiologist.


To perform investigations by adopting all formal (standard) procedures

To ensure safety of samples

To perform lab investigations

To ensure IQC under supervision of Quality Control Manager

To finalize lab reports

To present reports to Pathologist for verification

To discuss abnormal results with Technologist/Pathologist

To maintain reporting log register

To ensure the quality reporting of investigations and quality results of investigating

machines

To liaison with receptionist for timely delivery of reports to patients/ clients To ensure the cleanliness in investigation area

To ensure availability of stock ofequipments for performing investigations


Working Conditions:

Working conditions include office work. Most of the time technician needs to deal with multiple

tasks at one time which may causes stress. Ability to manage work load will be the key.

I.T Skills:

Microsoft Office



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Ability to perform investigations











Technician must have 3 years of experience in relevant field with having minimum a diploma

certificate in Medical Technology.

________________________

Technician

________________________

Director


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JOB TITLE: Receptionist

JOB PURPOSE:

The purpose of this job is to provide the patients with proper guideline related with the function

of lab and the investigations performed by Al-Khidmat Diagnostic Network. Receptionist will

take investigation fee and provide the patient with receipt.


To maintain record of all official asset

To manage all attendance record of employees

To perform refunds / cancellation of slip procedure

To ensure maintenance of record through daily & monthly return

To maintain daily return of test and patients

Monitor statistics of all test requested and no. of patients with their Bio-Data

Maintain record of training and other events

Coordinate with other departments of Al-Kdidmat Diagnostic Lab for day to day issues

concerned with lab reporting.

He / She will directly report to Lab Manager



Working Conditions:

Working conditions include office work. Most of the time Receptionist needs to deal with


I.T Skills:

Microsoft Office



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39/42


40/42


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JOB TITLE: Marketing Manager

JOB PURPOSE:

The purpose of this job is to design, develops, implements and manages a series of marketing

initiatives. These initiatives include, but not limited to the development of strategic alliances and

promotion activities, the establishment of enabling networks.


To assist in the creation, development and implementation of creative marketing

strategies that will make an impact and support the functions of Lab

To develop Annual Marketing /Media Plan

To develop Marketing kit (Profile, Brochure, flyer, Presentations, Calendar,

Documentary)

To manage Donor Data (E-mail, Phone, Postal Address)

To produce innovative and cost-effective promotions tools (SMS, Social Media).

To assist in Campaign development, implement and feedback.

To manage different Event for promotion, and image building.

To provide occasional secretarial, recruitment or administrative support and backup to the

Lab Manger Media where requested To perform any other task assigned by competent authority

Working Conditions:

Working conditions include both field work and office work. Most of the time Marketing

Manager needs to deal with multiple tasks at one time which may causes stress. Ability to

manage work load will be the key.

I.T Skills:

Microsoft Office



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Marketing Manager must have 2 years of experience with having master degree in Marketing or

any other related with marketing field.

________________________

Marketing Manager

________________________

Director

21 Amendments:

sop's akfp diagnostic network.pdf

Documents