sosialisasi spc
TRANSCRIPT
November – Desember 2008
SHARED PROCESSING CENTER (SPC)
Service SPC
SOP dan Process Flow Service Request
Request Form
Corporate Shared Service (CSS)
Corporate Shared Service (CSS)• Organisasi di Pertamina yang akan dilaunching
per 1 Januari 2009 :1. Internal Governance2. Business Demand3. Master Data4. Shared Processing Center (SPC)5. IT Solutions6. IT Operations
SPC Group Service• Aktivitas Service SPC terdiri dari 4 utama
Operasi;– GA Operation (General Ledger, Asset Accounting,
Cash Accounting, Cost Accounting)– HR Operation (MD HR dan Payroll)– Procurement Operation (Create dan Release PO,
Proses Account Payable) – Sales Operation (Proses Billing dan Proses Account
Receivable)
Action & Service Support Group SPC : GA and HR
GA-GL GA – Cash Accounting GA-Asset Accounting GA-Controlling
Posting Manual Bank Processing
Posting/Run/Settlement Posting
Reverse/Cancel Reverse/Cancel Month End Process
Fiscal Year Product Costing
HR- Master Data Maintenance HR Payroll
Create Posting/Run/Settlement
Action Reverse/Cancel
Change Fiscal Year
AP Procurement Billing
Posting Release outline Agreement
Cancel /Reverse
Manual Payment Normal PO Trans.
Void Check Release Order Trans.
Periodic Processing Emergency PO Trans.
Clearing PO SPMK Trans.
Month End Process PO Claim Trans.
PO Asset Trans.
Create GI Stock
Action & Service Support Group SPC : Procurement & Sales
SPC Service – GA Operation
SPC Service – HR Operation
SPC Service – Procurement Operation
SPC Service – Sales Operation
SOP dan Flow Proses Service Request Subject :
Memberikan pedoman kepada Business User dan fungsi yang ada di SPC untuk melakukan proses penerimaan dan penyelesaian request dan proses administrasi service request dari Business User ke SPC melalui Remedy Tools.
Fungsi yang Terkait: • Business User• Shared Processing Center (SPC) Service Desk • Shared Processing Center (SPC) Processor• Shared Processing Center (SPC) Analyst• Shared Processing Center (SPC) Team Lead
Business User: Adalah fungsi-fungsi yang ada di seluruh unit di bawah PT Pertamina (Persero), PT Pertamina EP dan PT PGE yang memerlukan service dari SPC.
Sarana Permintaan Layanan SPC (Request)
* Emergency request only
Source: Request handling design; team analysis
BU users
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Request forms
Request Forms dapat di download dari website Remedy
Dokumen Pendukung
SPC
6480 (Telp)021-3849006/ 3816819 (Fax)[email protected] (Email)
Emergency requests harus diinformasikan melalui telephone
WebA
EmailC
Phone*
B
FaxD
Master data
5283 (Telp)021-3816031/ 3816039/ 3815565 (Fax)[email protected] (Email)
Help desk
6666 (Telp)021- 3501717 (Fax)[email protected] (Email)
Sarana CSS sub-units
Process Flow Service Request – Service Desk
Process Flow Service Request – Processor, Analyst and Team Lead
Basic Process Flow Shapes
Service Request Form• Service Request Form : Bentuk format standar yang harus diisi oleh
peminta/requestor dan disetujui oleh Legal Requestor dari bisnis user untuk proses aktivitas SAP yang dilaksanakan oleh SPC Group Operation.– General Ledger (Model Request Form : SPC-FI-GL)– Cash Accounting – Asset Accounting (Model Request Form : SPC-FI-AA)– Cost Accounting (Model Request Form : SPC-CO-CC)– Procurement (Model Request Form : SPC-MMNH)– Account Payable (Model Request Form : SPC-FI-AP)– Master Data HR (Model Request Form : SPC-HR)– Payroll (Model Request Form : SPC-PY)– Sales – Billing (Model Request Form : SPC-SD)– Account Receivable (Model Request Form : SPC-FI-AR)– MM Hydro (Model Request Form : SPC-SD)
• Legal Requestor adalah pihak dari fungsi yang ditunjuk secara resmi untuk mengirimkan form request kepada SPC.
Contoh Service Request Form-Period Maintenance
Contoh Service Request Form-Asset Accounting
Contoh Service Request Form-Cost Accounting
Contoh Service Request Form-Procurement
Contoh Service Request Form-AP Vendor Invoice Without PO
Contoh Service Request Form- Overtime
Contoh Service Request Form- Off Cycle Payroll Processing
Contoh Service Request Form- SD-Billing Cancel Billing
Contoh Service Request Form- FI-AR Invoice Process
Contoh Service Request Form-Cancel/Change point Deviasi
