sound marketing 2016
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Transforming the caller experienceTRANSCRIPT
The most important people in your business
are your customers and they call every day
At Sound Marketing we
transform the caller experience
When callers are placed on hold
or transferred they can hear a
tailored production
[email protected] 01225 701600
On Hold Productions
IVR Messages
Out Of Hours
Video Voice-over
Foreign Voice-over
Professional Audio
Why is the telephone
experience important?
Your first opportunity to demonstrate
customer care standards
Reinforce brand values
Cross-sell services
Communicate offers and promotions
Reduce call abandonment
Let us help you get the
most from this opportunity
At Sound Marketing we help you
communicate effectively with the most
important people in your business —
your customers.
An audio production tailored to your
needs can reinforce your customer
values and promote new lines, products
and services.
18 years a business supplier
01225 701600 [email protected]
Account Management
Daily News Editors
Recording Studios
Production
Voice Artists
In House
We take care of the details
So you can take care
of business
To ensure the best possible service we
allocate a Dedicated Account Manager
who takes responsibility for ensuring your
productions are always up to date.
We take our time to understand your
brand, work with you to establish what
you need to tell your customers and then
do all the work to ensure that the produc-
tions are engaging and informative.
Our responsibility
Our Account Managers take
responsibility for ensuring your
messages are always up to date;
utilising the latest CRM software.
18 years a business supplier
[email protected] 01225 701600
Automotive
Banking
Business
Estate Agencies
Finance
Hospitality
Manufacturing
Retail
SME
Telecom
Transport
Industries we supply
include:
Sound Marketing
A trusted supplier
As a leading supplier of on-hold
productions for the last 18 years, the
chances are you will have heard our
work without realising.
If you are standing in the centre of a
major city in the UK you will be within a
5 minute walk of one of our customers.
You can have the highest
standards of service and
production
All of our customers are treated with the
same meticulous attention to detail,
from the start up business looking to
sound professional to the international
banks we serve; we ensure every
production is on time and to the highest
standard.
18 years a business supplier
01225 701600 [email protected]
In House
What our customers
Say about us
HCA Healthcare Just a quick email to say thanks really, I have found the service that you personally and Sound Marketing have provided to be excellent! To think it was only Tuesday I first contacted you to provide us with Audio prompts for our IP office tele-phone system and here we are Thursday and they have been recorded and are in use on the system - they sound very professional and patients have al-ready commented on how good it sounds. Once again, thank you so much, amazing service! You lot have a business to be proud of!!! Rob Walker London Bridge Urology
18 years a business supplier
Sound Marketing play a pivotal role in our marketing campaigns, ensuring that our clients hear all about our current offers. The speed and ease of the service they provide is superb. Having used Sound Marketing for 10 years now, I cannot envisage Robins and Day marketing campaigns without them and look forward to our relationship continuing into the future. Sound Marketing’s aftersales service is second to none and they always deliver what they promise. Alan Tonks Robins and Day
TRUCK AND TRAILER We’ve always been extremely impressed with Sound Marketing. Their service is fast, reliable and professional and the quality of product is superb. The customer care they provide is second to none and every production we’ve ever had has been spot on. We would have absolutely no hesitation in recommending them. Steve Mac
Truck & Trailer Specialists
If you are interested in the
services we provide at Sound
Marketing, get in touch so we
can produce a free sample.
www.soundm.co.uk
Strattons House Strattons Walk Melksham Wiltshire SN12 6JL
[email protected] 01225 701600
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