south cove community health center serving with passion since 1972 eugene welch, executive director...
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South Cove Community Health Center
Serving with Passion since 1972
Eugene Welch, Executive Director
The Premier Asian Community Health Center of Massachusetts
Our Mission…
South Cove Community Health Center is dedicated to improving the health and well-being of all medically underserved in Massachusetts, with a special focus on Asian Americans. This mission is accomplished by providing high quality, community-based health care and programs, which are accessible, affordable, as well as linguistically and culturally competent for these populations.
華人醫務中心以改善未能得到完善或足夠醫療服務的麻州居民的健康與福利為宗旨,並特別重視麻州亞裔人仕的保健。 本中心提供高品質的社區健康服務和保健活動,讓麻州居民普遍享有切合其語言和文化的服務。
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A Little History…
1972 - We started in a small building on Harrison Avenue in Chinatown where we provided
outreach and referral services.
1976 - South Cove opened its first Medical Clinic at 885 Washington Street as part of the Josiah Quincy Community Center
1994 – South Cove expanded services to 145 South Street, Boston.
1996 – Joint venture with Beth Israel, South Cove opened a clinic at 275 Hancock St, Quincy.
2006 – Relocated from 275 Hancock Street to 435 Hancock Street, Quincy.
2012 – Opened new site at 88 Holmes Street, Quincy.
South Cove Community Health Center was founded by the Chinatown community with a mission to serve the medically under-served Asian population.
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Today We Operate Four Clinic Locations
Boston Campus:
885 Washington Street
145 South Street
Quincy Campus
435 Hancock Street
88 Holmes Street
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Who Are We?
240 Staff Adult Medicine
11 Bilingual Internists 1 Bilingual Nurse
Practitioner 5 Bilingual Nurses
Pediatrics 4 Bilingual Pediatricians 3 Bilingual Nurses
Dental 9 Bilingual Dentists 2 Bilingual Hygienists
OB/Gyn 3 Bilingual
Obstetricians 2 English Only
Obstetricians 1 Bilingual Nurse
Midwife 6 Bilingual Nurses
Behavioral Health 3 Bilingual Psychiatrists 1 Bilingual
Psychologists 2 Bilingual LICSWs
Optometry
3 Bilingual Optometrists
Pharmacy
2 Bilingual Pharmacists, Quincy
340b Contracted Bilingual Pharmacy, Boston
BIDMC Interpreters
11 Interpreters located at BIDMC
BIDMC Cancer Navigator
1 Cancer Navigator located at BIDMC
Other Services
Mammography
Bone Density
Laboratory
Family Planning
WIC
Early Intervention
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Who Are Our Patients?
96% Asian
62% Cantonese Speaking
30% Mandarin Speaking
75% are below 200% of the Poverty Level
56% Female
44% Male
Medical Coverage
65% Masshealth
13% Medicare (inc. SCO)
5% Health Safety Net
17% Other
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Accomplishments of Last 12 Months… 30,320 Patients
176,000 Visits
Opened 340B Pharmacy in Quincy
Joint Commission Certified (5th Time)
Meaningful Use Certified
Level 3 Medical Home Certified
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0
5000
10000
15000
20000
25000
30000
35000
20
0220
0320
0420
0520
0620
0720
0820
0920
1020
1120
1220
1320
1420
1520
1620
1720
18
14,68415,632
16,607
18,44819,803
22,12623,068
23,95825,292
26,51128,245
29,53830,320
31,23032,166
33,13134,125
Year
Pa
tie
nts
Projected Patients / Year
Provider Multi-Services:Internal Medicine, OB/Gyn, Pediatrics, Behavioral Health, Dental, Behavioral Health, WIC Services, Nutritional Services, Mammography Screening, Bone Densitometry. We also deliver approximately 360 babies per year.
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We are open 7 days/week…
On call Nurses during closed hours that speak English, Cantonese, Mandarin and Vietnamese
South Cove Patients are rated top in low Emergency Department Utilizations in State
60/1000 preventable ED visits compared with 438/1000 preventable ED visits for other health centers
South Cove Patients are rated top for lowest cost for Massheath
60% lower than other health center patients.
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Our Total Monthly Volume…
Approximately 14,000 Visits/month Our slowest Month is February – Chinese New Year!!!
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0
2000
4000
6000
8000
10000
12000
14000
16000
18000
January2014
February2014
March2014
April2014
May2014
June2014
July2014
August2014
September2014
October2014
November2014
December2014
7,1186,310
7,641 7,6898,136 8,002
7,223 7,0267,678
8,279
6,529
7,604
2,040
1,875
2,283 2,2972,308 2,108
2,021 2,208
2,5612,713
2,438
2,373
1,900
1,868
2,117 2,0542,162
1,968
1,806 1,886
2,1272,247
1,757
1,8961,261
1,110
1,334 1,4031,485
1,402
1,404 1,257
1,521
1,717
1,464
1,674896
956
1,106 1,1291,184
1,175
1,104 1,060
1,050
1,145
893
1,054532
568
638 675562
629
702 565
718
733
591
671
35
40
54 5765
61
73 68
53
52
37
35
22
22
24 1427
22
11 25
28
22
22
19
7
20 1929
30
31 36
33
32
33
34
2
11 2
213,825
12,756
15,218 15,33715,958
15,397
14,376 14,133
15,771
16,940
13,742
15,363
NutritionPodiatryNeurologyNoneBehavioralOptometryOb/GynDentalPediatricsAdult
Month
En
cou
nte
rs
Monthly Review
As part of the ACA rollout, South Cove files applications for coverage under the new ACA guidelines (since the online system is in English and Spanish only).
We files approximately 25,000 applications over the last 12 months.
We have 11 Full Time Certified Application Counselors on-site everyday to help our patients.
We provide translational services throughout the application process which includes picking an insurance plan after ACA approval and then choosing a PCP.
The entire application process can take 2-3 visits per applicant.
Accountable Care Act (ACA)
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Patient Referrals
Each month our patients need 2,500 referrals to outside services such as Hospital, Specialist, Imaging.
South Cove has 5 Full Time Referral Specialists that will obtain insurance approval and schedule the appointment for patients.
If the patient needs interpretation services during the appointment, our partner hospitals will also schedule an interpreter to meet with the patient at the time of the appointment.
Each patient will receive a letter with instructions for their appointment written in their own language.
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Hospital Interpreters
South Cove employs 12 Full Time Asian Interpreters at Beth Israel Deaconess Medical Center that meet with Asian speaking patients for interpretation during their appointments.
Interpreters can speak Cantonese, Mandarin, Vietnamese and other languages.
Last year our interpreters translated for over 26,000 patient visits at BIDMC.
Tufts Medical Center also provides interpretation for Asian patients during their appointments. These are assigned internally by the hospital.
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Labor/Baby Delivery Interpreters
South Cove employs three full time interpreters/navigators that help women during their labor and baby delivery.
These staff are paged immediately when one of South Cove’s patients is admitted to the hospital for delivery.
The provide interpretation and assist the patient with all their ancillary needs during the delivery process.
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Cancer Navigators
South Cove’s Foundation sponsors two Cancer Navigators at partner hospitals – BIDMC and Tufts.
These Navigators will meet with Asian patients diagnosed with Cancer and in addition to providing interpreter services, help them understand the entire treatment process and also help them with additional services related to their diagnosis and treatment program.
Last year at Beth Israel Deaconess Medical Center, our navigator helped 175 Asian patients navigate the treatment process.
If you have any questions We are happy to answer them.
Thank You for Giving us the Opportunity to Share
Our Health Center with You.