space management and it : “the final frontier?” 2006 auckland workshop a brave new world
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Space Management and IT : “The final frontier?” 2006 Auckland Workshop A Brave New World Orazio Liggieri Information Services Manager. Key Concepts. Benefits of Integrated systems: Free data from & to other systems Enter once in source system & use many times - PowerPoint PPT PresentationTRANSCRIPT
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Space Management and IT :“The final frontier?”
2006 Auckland Workshop
A Brave New World
Orazio LiggieriInformation Services Manager
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Key Concepts
Benefits of Integrated systems:• Free data from & to other
systems• Enter once in source system &
use many times• Validate critical data from other
systems to ensure consistency• Work flows enforce business
rules of the organisation.
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Organisational Effectiveness
People – right skills & knowledge
Process – business rules documented & approved
Technology – supports the organisation to achieve business objectives
Process
People
Technology
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Intergrated CAFM SYSTEMS
ARCHIBUS/FM @ USYD
Total Information Facilities Management
Tririga @ UNSW
Integrated Workplace Management System
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ARCHIBUS/FM @ USYD
Overview of Modules:
• Space Management
– People data, Space & Org hierarchy
• Overlay for AutoCAD
– Link drawings to database
• Building Operations Management
– Preventative & Demand Maintenance – cust. interface
• Project Information Management System (PIMS)
– Customised financial reporting / linked to NSS
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ARCHIBUS/FM @ USYD
Used ARCHIBUS/FM to:
• Manage & monitor work request using e-Service Desk - KPI
• Generate graphical and text reports as required
• Maintained and updated the employee table
• Assist staff in accessing the e- Service Desk
• Trained staff in basic functionality
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The e-work request :• Secure – password protected• Empowers the user, able to initiate
request – access via the web • Auto populates fields from employee
details – reduce time & errors• Informed on status – update on
progress by email
ARCHIBUS/FM @ USYD
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Service delivery benefits: • Reduces human intervention• Faster response – problem type routed for
approval/appropriate trade or service provider
• Accurate contact details & room location – link from ITS electronic phone book & room no.
• Automated billing – link to Finance NSS• Automated reporting of KPI • Allows for innovative service delivery –
mobile technology
ARCHIBUS/FM @ USYD
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ARCHIBUS/FM @ USYD, Conclusion
People
• Some not embracing the brave new world -requests not being completed, poor reporting on KPI
• Others see potential & push for improvements
• Project sponsor (AT) & champion (GG) in place
Process
• Good & continually being improved. Annual budget allocated
Technology
• Working well – roadmap in place for improvements
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Momentum provides tools that are required to optimize the management of space, assets and services.
• fully web driven application• A dynamic object oriented database• Out of the box functionality (UNSW IT requirement)
– Configuration?– Customisation?
Tririga @ UNSW, Overview
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Momentum Web Portal
• Access to information & process management via web navigation
• Intuitive interface functional & secure
• Access rights determine what you can see & do
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Momentum Features
• Ease of Use• Flexibility• Instant Access- Web based –
Intranet/Internet• Integrated Reporting functionality• Coordinated Scheduling• Interactive Notification & customer
surveys• Out of the Box- based on best practice • Can be easily customised using GUI
interface opposed to code• Business Processes - Driven by
Workflows• Document Management module –
allows linking of documents to processes
Three Server Configuration
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Momentum Modules & Add-on
Momentum
FacilitiesMgmt
OperationsFacilities
Options
Brava Viewer
Momentum
Portfolio
DocumentMgmt
Crystal Reports
CADIntegrator
ProjectMgmt
Employee Self Service
API
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PortfolioComprehensive tracking and associations of
People
Locations (Space)
Assets
Organizations
Geographies (Campus)
and their complex relationships
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Organize Your Information
Maintain complete and up-to-date knowledge of the People, Locations and Assets that communicate and inform on:•History•Scheduled activities and events•CostsAllows for an informed decision making process.
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Manage Interlocking Relationships
Understand which items are associated and how they are associated
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Visual Navigation
Web based graphical interface provides powerful reporting tool.
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Assess the Global Portfolio
Detailed information retrieved instantly via the web – so you are always in touch
Supported by web-based graphics
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Understand Your Opportunities
Track terms, conditions, contacts, costs, critical dates all in one location
Consolidated repository for leases and other contracts provides global accounting of your obligations and commitments – and gives you the information you need to adjust and optimize
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Facilities Management
Tools to optimize
space occupancy and utilization
Space Standards Enforcement
Move Management
Chargebacks
Planning
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Facilities Management
• Portfolio• Project Manager• Modules
– Contracts Manager– Finance Manager– Inventory Management– Keys Management– Assets Management– Works Manager– Receiving Manager– Task Manager
• Employee Self Service
– Requests– Relocations/Moves
• Interactive Reporting• Visual Interface
• Bid Manager• Budget Manager• Catalogue• Cost Code
Manager• Form Manager• Locator• Product & Services• Template Manager
Enforce Standards
• Space Allocation
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Operations & Maintenance
Enhancing the performance and extending the useful life of buildings and equipment
Problem Resolution
Preventive Maintenance
Inventory and Stockroom Management
Capital Renewal/ Replacement
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Operations and Maintenance
• Efficient Problem Resolution• Add Value through Maintenance• Mobile Interfaces
• Portfolio• Project Manager• Modules
– Contracts Manager– Document Manager– Finance Manager– Inventory Management– Keys Management– Assets Management– Works Manager– Receiving Manager– Task Manager
• Employee Self Service
– Requests– Relocations/Moves
• Interactive Reporting
• Bid Manager• Budget Manager• Catalogue• Cost Code Manager• Form Manager• Locator• Product & Services• Template Manager• Space Allocation
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Managing Project
Manage schedules, costs, resource allocations to projects that affect the workplaceTrack progress against plan
Monitor project impact on your operations
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Templates & Workflows – Reflect Process
Define new projects using a stored template
Facilitate benchmarking and comparison
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Employee Self-Service Users
A powerful portal on every clients desktop
Devolve & Empower users to:
•Request
•Locate
•Reserve
With feedback on the status
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Intuitive GUI Interface
Drill down to define and specify the problem type
Minimal data entry required to report problem. Fields pre-populated.
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Search for a person
Find Anyone, Anything, Anywhere
Search for a
Location or Asset
anywhere in your system
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Visual Display of Results
Target location
displayed
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Conclusion
People• Keen & eager to use the system + need to
be trained
ProcessImproving existing & developing new for
system
Technology• Fully web based • Object orientated• ‘Out of the box’ or heavily customised
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Summary
Improvement is a journey not a destination