spare part policy - wackerneuson.com · depending on specific needs for spare parts, customers have...
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SPARE PART POLICY APPENDIX 1 –ORDERING CUT-OFF TIME PER ORDER TYPE AND COUNTRY Version 1.1 Date June 3, 2019
1 Cut-off Times
For every order type different cut-off times and offered logistics services are displayed below.
Important: As soon as an order exceeds the respective weight class of the order type, it is rerouted to the next fastest
shipping method. Cut off times can vary.
Remarks: Machine Down and Emergency offers will generally be shipped on the fastest way via express service or direct transport. The stated transit times can vary in Remote Areas.
All (except DE + BENELUX) Weekdays 17:00
AT, CH, DE, DK, LI, LU (+ Rest) Weekdays 16:30
BE + NL Weekdays 16:00
GB, IE, IM, JE, GG Weekdays 16:00
AT, BE, DE, LU, NL Weekdays 15:00
DE (Zone Süd) 1. Monday Fri 18:00
DE (Zone Nord), NO, FI, SE, DK, LI, AL, MT2. Tuesday Mon 18:00
BE, CZ, FR, LU, NL, TR, MC 3. Wednesday Tue 18:00
BG, HR, HU, PL, RO, SK, IE 4. Thursday Wed 18:00
AT, CH, ES, GB, IT, PT, SI, SM, VA, XK 5. Friday Thu 18:00
BA, EE, GR, LT, LV, MK, RS 4. Thursday Wed 18:00
Stock Trucking
Consolidated
Airfreight
All overseas / US 4. Thursday 06:00
15:00
Machine Down Express All countries Weekdays 17:00
Emergency Express
Economy Economical All Weekdays
Order type Delivery Service Country WeekdayCut Off Orders
(CET)
SPARE PART POLICY APPENDIX 2 – SURCHARGE PER ORDER TYPE Version 1.1 Date June 3, 2019
2 Surcharge per order type
Notification order types:
Depending on specific needs for spare parts, Customers have the possibility to choose between different order types when placing an order. The classification for orders at Wacker Neuson is listed below and serves as a priority indication. Wacker Neuson handles spare parts orders according to the order types and thus ensures that Customers requires are met the best way possible. Surcharges per order type: Depending on the selected order type surcharges are applied on top of the dealer net sales price. The following table shows the surcharge depending on the order type:
Order type Value
Machine Down + 12 %
Emergency + 7 %
Economy 0 %
Stock - 5 %
SPARE PART POLICY APPENDIX 3 – FREIGHT MODIFIER PER ORDER TYPE AND COUNTRY Version 1.1 Date June 3, 2019
3 Freight modifier per country
Freight modifier per country: For all orders freight costs are applied on top of the dealer net sales price. The following table gives an overview of the applied freight costs per order type and country: Countries are grouped by ISO-Code. The following table gives an overview of the applied freight costs in %, as well as the maximum freight cost amount per order type and country.
ISO-Code MD
EMG
ECO STO
%
% Freight rate
% Freight rate
% Freight rate
Max. Freight Max. Freight Max. Freight Max. Freight
DE
10 % 10 % 5 % 3 %
130 € 130 € 65 € 40 €
BENELUX
11 % 11 % 6 % 4 %
150 € 150 € 75 € 45 €
AT, CH, FR, MC, PL 14 % 14 % 7 % 4 %
180 € 180 € 90 € 55 €
CZ, DK, FI, GB, IM, IT, NO, SE, VA 18 % 18 % 11 % 6 %
200 € 200 € 100 € 60 €
AD, AX, BG, HR, CY, EE, ES, FO, GI, GR, GG, HU, IS, IE, JE, LV, LT, MT, PT, RO, SM, SK, SI
20 % 20 % 12 % 7 %
250 € 250 € 125 € 75 €
AE, AL, BH, BY, BA, EG, IL, JP, KW, LI, MK, MD, ME, OM, QR, RS, SA, SJ, TR, UA, XK
25 % 25 % 16 % 9 %
350 € 350 € 175 € 105 €
CA, MX, US 35 % 35 % 22 % 13 %
400 € 400 € 200 € 120 €
Rest 46 % 46 % 29 % 17 %
450 € 450 € 225 € 135 €
This detailed table shows the applied freight costs per order type and country:
Country ISO- Code
Machine Down
Emergency Economy Stock
AFGHANISTAN AF 46% 46% 29% 17%
ÅLAND ISLANDS AX 20% 20% 12% 7%
ALBANIA AL 25% 25% 16% 9%
ALGERIA DZ 46% 46% 29% 17%
AMERICAN SAMOA AS 46% 46% 29% 17%
ANDORRA AD 20% 20% 12% 7%
ANGOLA AO 46% 46% 29% 17%
ANGUILLA AI 46% 46% 29% 17%
ANTARCTICA AQ 46% 46% 29% 17%
ANTIGUA AND BARBUDA AG 46% 46% 29% 17%
ARGENTINA AR 46% 46% 29% 17%
ARMENIA AM 46% 46% 29% 17%
ARUBA AW 46% 46% 29% 17%
AUSTRALIA AU 46% 46% 29% 17%
AUSTRIA AT 14% 14% 7% 4%
AZERBAIJAN AZ 46% 46% 29% 17%
BAHAMAS BS 46% 46% 29% 17%
BAHRAIN BH 25% 25% 16% 9%
BANGLADESH BD 46% 46% 29% 17%
BARBADOS BB 46% 46% 29% 17%
BELARUS BY 25% 25% 16% 9%
BELGIUM BE 11% 11% 6% 4%
BELIZE BZ 46% 46% 29% 17%
BENIN BJ 46% 46% 29% 17%
BERMUDA BM 46% 46% 29% 17%
BHUTAN BT 46% 46% 29% 17%
BOLIVIA, PLURINATIONAL STATE OF
BO 46% 46% 29% 17%
Country ISO- Code
Machine Down
Emergency Economy Stock
BONAIRE, SINT EUSTATIUS AND SABA
BQ 46% 46% 29% 17%
BOSNIA AND HERZEGOVINA
BA 25% 25% 16% 9%
BOTSWANA BW 46% 46% 29% 17%
BOUVET ISLAND BV 46% 46% 29% 17%
BRAZIL BR 46% 46% 29% 17%
BRITISH INDIAN OCEAN TERRITORY
IO 46% 46% 29% 17%
BRUNEI DARUSSALAM BN 46% 46% 29% 17%
BULGARIA BG 20% 20% 12% 7%
BURKINA FASO BF 46% 46% 29% 17%
BURUNDI BI 46% 46% 29% 17%
CAMBODIA KH 46% 46% 29% 17%
CAMEROON CM 46% 46% 29% 17%
CANADA CA 35% 35% 22% 13%
CAPE VERDE CV 46% 46% 29% 17%
CAYMAN ISLANDS KY 46% 46% 29% 17%
CENTRAL AFRICAN REPUBLIC
CF 46% 46% 29% 17%
CHAD TD 46% 46% 29% 17%
CHILE CL 46% 46% 29% 17%
CHINA CN 46% 46% 29% 17%
CHRISTMAS ISLAND CX 46% 46% 29% 17%
COCOS (KEELING) ISLANDS
CC 46% 46% 29% 17%
COLOMBIA CO 46% 46% 29% 17%
COMOROS KM 46% 46% 29% 17%
CONGO CG 46% 46% 29% 17%
CONGO, THE DEMOCRATIC REPUBLIC OF THE
CD 46% 46% 29% 17%
COOK ISLANDS CK 46% 46% 29% 17%
COSTA RICA CR 46% 46% 29% 17%
CÔTE D'IVOIRE CI 46% 46% 29% 17%
Country ISO- Code
Machine Down
Emergency Economy Stock
CROATIA HR 20% 20% 12% 7%
CUBA CU 46% 46% 29% 17%
CURAÇAO CW 46% 46% 29% 17%
CYPRUS CY 20% 20% 12% 7%
CZECH REPUBLIC CZ 18% 18% 11% 6%
DENMARK DK 18% 18% 11% 6%
DJIBOUTI DJ 46% 46% 29% 17%
DOMINICA DM 46% 46% 29% 17%
DOMINICAN REPUBLIC DO 46% 46% 29% 17%
ECUADOR EC 46% 46% 29% 17%
EGYPT EG 25% 25% 16% 9%
EL SALVADOR SV 46% 46% 29% 17%
EQUATORIAL GUINEA GQ 46% 46% 29% 17%
ERITREA ER 46% 46% 29% 17%
ESTONIA EE 20% 20% 12% 7%
ETHIOPIA ET 46% 46% 29% 17%
FALKLAND ISLANDS (MALVINAS)
FK 46% 46% 29% 17%
FAROE ISLANDS FO 20% 20% 12% 7%
FIJI FJ 46% 46% 29% 17%
FINLAND FI 18% 18% 11% 6%
FRANCE FR 14% 14% 7% 4%
FRENCH GUIANA GF 46% 46% 29% 17%
FRENCH POLYNESIA PF 46% 46% 29% 17%
FRENCH SOUTHERN TERRITORIES
TF 46% 46% 29% 17%
GABON GA 46% 46% 29% 17%
GAMBIA GM 46% 46% 29% 17%
GEORGIA GE 46% 46% 29% 17%
GERMANY DE 10% 10% 5% 3%
GHANA GH 46% 46% 29% 17%
Country ISO- Code
Machine Down
Emergency Economy Stock
GIBRALTAR GI 20% 20% 12% 7%
GREECE GR 20% 20% 12% 7%
GREENLAND GL 46% 46% 29% 17%
GRENADA GD 46% 46% 29% 17%
GUADELOUPE GP 46% 46% 29% 17%
GUAM GU 46% 46% 29% 17%
GUATEMALA GT 46% 46% 29% 17%
GUERNSEY GG 20% 20% 12% 7%
GUINEA GN 46% 46% 29% 17%
GUINEA-BISSAU GW 46% 46% 29% 17%
GUYANA GY 46% 46% 29% 17%
HAITI HT 46% 46% 29% 17%
HEARD ISLAND AND MCDONALD ISLANDS
HM 46% 46% 29% 17%
HOLY SEE (VATICAN CITY STATE)
VA 18% 18% 11% 6%
HONDURAS HN 46% 46% 29% 17%
HONG KONG HK 46% 46% 29% 17%
HUNGARY HU 20% 20% 12% 7%
ICELAND IS 20% 20% 12% 7%
INDIA IN 46% 46% 29% 17%
INDONESIA ID 46% 46% 29% 17%
IRAN, ISLAMIC REPUBLIC OF
IR 46% 46% 29% 17%
IRAQ IQ 46% 46% 29% 17%
IRELAND IE 20% 20% 12% 7%
ISLE OF MAN IM 18% 18% 11% 6%
ISRAEL IL 25% 25% 16% 9%
ITALY IT 18% 18% 11% 6%
JAMAICA JM 46% 46% 29% 17%
JAPAN JP 25% 25% 16% 9%
JERSEY JE 20% 20% 12% 7%
Country ISO- Code
Machine Down
Emergency Economy Stock
JORDAN JO 46% 46% 29% 17%
KAZAKHSTAN KZ 46% 46% 29% 17%
KENYA KE 46% 46% 29% 17%
KIRIBATI KI 46% 46% 29% 17%
KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF
KP 46% 46% 29% 17%
KOREA, REPUBLIC OF KR 46% 46% 29% 17%
KOSOVO XK 25% 25% 16% 9%
KUWAIT KW 25% 25% 16% 9%
KYRGYZSTAN KG 46% 46% 29% 17%
LAO PEOPLE'S DEMOCRATIC REPUBLIC
LA 46% 46% 29% 17%
LATVIA LV 20% 20% 12% 7%
LEBANON LB 46% 46% 29% 17%
LESOTHO LS 46% 46% 29% 17%
LIBERIA LR 46% 46% 29% 17%
LIBYA LY 46% 46% 29% 17%
LIECHTENSTEIN LI 25% 25% 16% 9%
LITHUANIA LT 20% 20% 12% 7%
LUXEMBOURG LU 11% 11% 6% 4%
MACAO MO 46% 46% 29% 17%
MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
MK 25% 25% 16% 9%
MADAGASCAR MG 46% 46% 29% 17%
MALAWI MW 46% 46% 29% 17%
MALAYSIA MY 46% 46% 29% 17%
MALDIVES MV 46% 46% 29% 17%
MALI ML 46% 46% 29% 17%
MALTA MT 20% 20% 12% 7%
MARSHALL ISLANDS MH 46% 46% 29% 17%
MARTINIQUE MQ 46% 46% 29% 17%
Country ISO- Code
Machine Down
Emergency Economy Stock
MAURITANIA MR 46% 46% 29% 17%
MAURITIUS MU 46% 46% 29% 17%
MAYOTTE YT 46% 46% 29% 17%
MEXICO MX 35% 35% 22% 13%
MICRONESIA, FEDERATED STATES OF
FM 46% 46% 29% 17%
MOLDOVA, REPUBLIC OF MD 25% 25% 16% 9%
MONACO MC 14% 14% 7% 4%
MONGOLIA MN 46% 46% 29% 17%
MONTENEGRO ME 25% 25% 16% 9%
MONTSERRAT MS 46% 46% 29% 17%
MOROCCO MA 46% 46% 29% 17%
MOZAMBIQUE MZ 46% 46% 29% 17%
MYANMAR MM 46% 46% 29% 17%
NAMIBIA NA 46% 46% 29% 17%
NAURU NR 46% 46% 29% 17%
NEPAL NP 46% 46% 29% 17%
NETHERLANDS NL 11% 11% 6% 4%
NEW CALEDONIA NC 46% 46% 29% 17%
NEW ZEALAND NZ 46% 46% 29% 17%
NICARAGUA NI 46% 46% 29% 17%
NIGER NE 46% 46% 29% 17%
NIGERIA NG 46% 46% 29% 17%
NIUE NU 46% 46% 29% 17%
NORFOLK ISLAND NF 46% 46% 29% 17%
NORTHERN MARIANA ISLANDS
MP 46% 46% 29% 17%
NORWAY NO 18% 18% 11% 6%
OMAN OM 25% 25% 16% 9%
Country ISO- Code
Machine Down
Emergency Economy Stock
PAKISTAN PK 46% 46% 29% 17%
PALAU PW 46% 46% 29% 17%
PALESTINIAN TERRITORY, OCCUPIED
PS 46% 46% 29% 17%
PANAMA PA 46% 46% 29% 17%
PAPUA NEW GUINEA PG 46% 46% 29% 17%
PARAGUAY PY 46% 46% 29% 17%
PERU PE 46% 46% 29% 17%
PHILIPPINES PH 46% 46% 29% 17%
PITCAIRN PN 46% 46% 29% 17%
POLAND PL 14% 14% 7% 4%
PORTUGAL PT 20% 20% 12% 7%
PUERTO RICO PR 46% 46% 29% 17%
QATAR QA 25% 25% 16% 9%
RÉUNION RE 46% 46% 29% 17%
ROMANIA RO 20% 20% 12% 7%
RUSSIAN FEDERATION RU 46% 46% 29% 17%
RWANDA RW 46% 46% 29% 17%
SAINT BARTHÉLEMY BL 46% 46% 29% 17%
SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA
SH 46% 46% 29% 17%
SAINT KITTS AND NEVIS KN 46% 46% 29% 17%
SAINT LUCIA LC 46% 46% 29% 17%
SAINT MARTIN (FRENCH PART)
MF 46% 46% 29% 17%
SAINT PIERRE AND MIQUELON
PM 46% 46% 29% 17%
SAINT VINCENT AND THE GRENADINES
VC 46% 46% 29% 17%
SAMOA WS 46% 46% 29% 17%
SAN MARINO SM 20% 20% 12% 7%
SAO TOME AND PRINCIPE ST 46% 46% 29% 17%
SAUDI ARABIA SA 25% 25% 16% 9%
Country ISO- Code
Machine Down
Emergency Economy Stock
SENEGAL SN 46% 46% 29% 17%
SERBIA RS 25% 25% 16% 9%
SEYCHELLES SC 46% 46% 29% 17%
SIERRA LEONE SL 46% 46% 29% 17%
SINGAPORE SG 46% 46% 29% 17%
SINT MAARTEN (DUTCH PART)
SX 46% 46% 29% 17%
SLOVAKIA SK 20% 20% 12% 7%
SLOVENIA SI 20% 20% 12% 7%
SOLOMON ISLANDS SB 46% 46% 29% 17%
SOMALIA SO 46% 46% 29% 17%
SOUTH AFRICA ZA 46% 46% 29% 17%
SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS
GS 46% 46% 29% 17%
SOUTH SUDAN SS 46% 46% 29% 17%
SPAIN ES 20% 20% 12% 7%
SRI LANKA LK 46% 46% 29% 17%
SUDAN SD 46% 46% 29% 17%
SURINAME SR 46% 46% 29% 17%
SVALBARD AND JAN MAYEN
SJ 25% 25% 16% 9%
SWAZILAND SZ 46% 46% 29% 17%
SWEDEN SE 18% 18% 11% 6%
SWITZERLAND CH 14% 14% 7% 4%
SYRIAN ARAB REPUBLIC SY 46% 46% 29% 17%
TAIWAN, PROVINCE OF CHINA
TW 46% 46% 29% 17%
TAJIKISTAN TJ 46% 46% 29% 17%
TANZANIA, UNITED REPUBLIC OF
TZ 46% 46% 29% 17%
THAILAND TH 46% 46% 29% 17%
TIMOR-LESTE TL 46% 46% 29% 17%
TOGO TG 46% 46% 29% 17%
Country ISO- Code
Machine Down
Emergency Economy Stock
TOKELAU TK 46% 46% 29% 17%
TONGA TO 46% 46% 29% 17%
TRINIDAD AND TOBAGO TT 46% 46% 29% 17%
TUNISIA TN 46% 46% 29% 17%
TURKEY TR 25% 25% 16% 9%
TURKMENISTAN TM 46% 46% 29% 17%
TURKS AND CAICOS ISLANDS
TC 46% 46% 29% 17%
TUVALU TV 46% 46% 29% 17%
UGANDA UG 46% 46% 29% 17%
UKRAINE UA 25% 25% 16% 9%
UNITED ARAB EMIRATES AE 25% 25% 16% 9%
UNITED KINGDOM GB 18% 18% 11% 6%
UNITED STATES US 35% 35% 22% 13%
UNITED STATES MINOR OUTLYING ISLANDS
UM 46% 46% 29% 17%
URUGUAY UY 46% 46% 29% 17%
UZBEKISTAN UZ 46% 46% 29% 17%
VANUATU VU 46% 46% 29% 17%
VENEZUELA, BOLIVARIAN REPUBLIC OF
VE 46% 46% 29% 17%
VIET NAM VN 46% 46% 29% 17%
VIRGIN ISLANDS, BRITISH
VG 46% 46% 29% 17%
VIRGIN ISLANDS, U.S. VI 46% 46% 29% 17%
WALLIS AND FUTUNA WF 46% 46% 29% 17%
WESTERN SAHARA EH 46% 46% 29% 17%
YEMEN YE 46% 46% 29% 17%
ZAMBIA ZM 46% 46% 29% 17%
ZIMBABWE ZW 46% 46% 29% 17%
SPARE PART POLICY APPENDIX 4 – LEADTIME PER ORDER TYPE AND COUNTRY Version 1.1 Date June 3, 2019
17
4 Lead time per order type and country
Country (ISO-Code)
Max. Lead time (working days)
Order type Machine Down Emergency Economy Stock
AD 1 1 4 7
AE 2 2 3 8
AL 3 3 8 8
AR 4 4 5 8
AT 1 1 1-3 3
AU 3 3 4 8
BA 3 3 5 7
BE 1 1 2-3 3
BG 1 1 4-7 7
BH 2 2 3 8
BO 4 4 8 8
BR 3 3 5 8
CA 2 2 4 8
CH 1 1 2-4 4
CL 3 3 4 8
CN 2 2 4 8
CO 2 2 11 11
CY 2 2 5 8
CZ 1 1 2 3
DE 1 1 1-2 2
DK 1 1 2-4 4
EE 1 1 3-6 7
EG 3 3 5 8
ES 1 1 3-6 6
FI 1 1 3-7 7
FO 5 5 8 8
FR 1 1 2-5 5
GB 1 1 3-6 6
GE 2 2 6 8
GR 1 1 4-7 7
HK 2 2 3 8
HR 1 1 2-4 4
HU 1 1 2-3 3
ID 2 2 4 8
IE 1 1 3-5 5
IL 2 2 4 8
IN 3 3 4 8
18
Country (ISO-Code)
Max. Lead time (working days)
Order type Machine Down Emergency Economy Stock
IS 2 2 4 8
IT 1 1 2-5 6
JP 3 3 3 8
KR 3 3 5 8
KW 3 3 5 8
LI 1 1 2 4
LT 1 1 3-6 7
LU 1 1 2-3 4
LV 1 1 3-6 7
MC 1 1 2 5
ME 2 2 8 7
MK 1 1 7 7
MT 2 2 3-5 6
MX 2 2 5 8
MY 2 2 4 8
NA 4 4 5 8
NL 1 1 2-3 3
NO 1 1 3-7 8
NZ 4 4 5 8
OM 2 2 5 8
PA 5 5 5 8
PE 2 2 4 8
PH 4 4 5 8
PL 1 1 2-4 4
PT 1 1 3-5 6
PY 3 3 8 8
QA 2 2 4 8
RO 1 1 3-5 5
RS 2 2 5-6 7
RU 3 3 6 8
SA 3 3 11 11
SE 1 1 3-7 9
SG 2 2 3 8
SI 1 1 3 3
SK 1 1 2-4 5
TH 2 2 5 8
TN 1 1 3 8
TR 2 2 4-7 8
TW 3 3 3 8
UA 1 1 6 8
US 2 2 3 8
UY 2 2 5 8
XK 3 3 8 7
ZA 3 3 4 8
19
Remarks: Machine Down and Emergency offers will generally be shipped on the fastest way via express service or direct transport. The stated transit times can vary in Remote Areas. On principle, the contracted logistics partners have restrictions with regards to the weights and measurements. As a result, the shipment/delivery will be redirected to the next possible shipping method.