IT INFRASTRUCTURE SERVICESIT Services,Delivered Your Way!

www.sparksupport.com

CORPORATE OVERVIEWSparkSupport is a managed IT service provider head quartered in Kochi, India. SparkSupport was founded in the year 2006 as an IT consulng, Server Management & Soware Development company and since then has worked closey with various SME's and enterprise clients around the world to help them build stronger, more efficient & more agile business.

By leveraging highly flexible IT processes, seamless service delivery & deep domain experse, SparkSupport consistently delivers a beer “Return on Investment”. The ability to provide end-to-end IT soluons for business has enabled SparkSupport to long term business partnerships that foster connuous improvements & opmum business performance levels for our clients'.

With a strong mindset to be a global IT service provider & understanding the client's basis to success, SparkSupport has been connously growing at a brisk pace. Our unwavering passion and professionalism to work as an“extended member” to the customer's cri business IT needs and help them“Win”has always given us a compte ve advantage in being their preferred partners.

"SparkSupport has been a great partner from the first day of our engagement.They consistently work to opmize our IT operaons and offer innovave soluons to ensure high quality and efficient performance. Moreover, they are knowledgable and easy to communicate with" - Mr. Andrew S, ALS Consulng

6+ years of experience in global IT service delivery.

KEY HIGHLIGHTS

Consistent growth – over 30% CAGR.

Over 10 customers with relaonship over 4 years.

Majority of annual revenue from exisng clients'.

Proacve service offerings with a strong focus on “Customer Delight”.

Strictly follows ITIL guidelines for IT service management.

OUR VALUE PROPOSITIONEntrepreneurial Mindset : Willingness to share risks and rewards.

Personalized aenon to every client from senior management.

Commitment to customer delight.

Ensuring 100% transparency in what we do.

Flexible & Customized engagement & pricing models.

Have the capability to provide full spectrum of Infrastructure Management

SeServices.

INFRASTRUCTURE MANAGEMENT SERVICES:OVERVIEW

THE SPARKSUPPORT IMS ADVANTAGE

As enterprises scale their IT Infrastructure to support business growth, managing databases, applicaons & networks becomes a grueling task which can overwhelm internal resources.

SparkSupport provides comprehensive Infrastructure Managed services to help orgnaizaons around the globe opmize crical IT processes. With the help of our Infrastructure Managed services, clients get the technology, experse, reliability and control over their business demands with jeopardizing their strategic priories. SparkSupport ensure 24*7 support which can be scaled as per the client's requirements. Our global service delivery model and proven processes ensure seamless business transions and smoother project management. Most importantly, it helps our client's to reduce costs and focus on core funcons.

Remote Infrastructure Management can produce cost savings between 20% - 40% and also has numerous other advantages:

Reduce total cost of IT operaonsRaonalize IT staffing costsOpmize IT resource ulizaonMaximize return on IT investmentsImprove upme and system availabilityFacilitate service deliveryCCreate an IT infrastructure that can be leveraged for maximum business value. Lower total cost of ownership

SparkSupport's well defined Service Level Agreements (SLA's) provides our clients with the assurance of consistent & superior performance. Hand over your the management of your IT infrastructure to SparkSupport and say hello to stress free IT management. We provide the latest technology, upgrades & tools which are backed by an expert team of professionals. Our service offerings enable you to gain from emerging services like Remote Infrastructure Management, Datacenter Management, Applicaon Deployment, Desktop Virtualizaon etc.

DATACENTER MANAGEMENT SERVICES

MANAGED WEB SERVICES

SparkSupport offers a wide range of soluons to operate and tranform data centers and enterprise IT in a seamless manner for higher availability. To meet your unique business requirements, SparkSupport offers four ers of comprehensive support. We help to manage data centers' across various plaorms and support these with world class reliability and security. All these support services are performed by a group of in house, globally cerfied engineers with a 24/7 availability. Our transformaon services help you with migraon, cconsolidaon & automaon.

SparkSupport provides secure and performance tuned management of your Internet connected web servers. We have profound experse in this area which include Security patching, Load balancing,Firewall management, Browser extension and URL availability.Through proacve & prevenve measures, SparkSupport constantly monitors the performance of your web server and make sure that any potenal business interrupons and recfied quickly and downme is minimized.We connously monitor the performance of your web servers and adjust your infrastructure requirements accordingly.

SERVER & BACKUP MANAGEMENTSparkSupport helps client's manage their server environment and backup effecvely to ensure performance at opmum levels. Our server management experts ensure that the operang systems and various server parameters are administered well.Our service offerings span mulple environments, tools, operang systems and plaorms. Our service deliverables include Server performance monitoring, OS administraon, Management of upgrades and patches and high level diagnosis of server problems.

DESKTOP SUPPORT

SECURITY MANAGEMENT SERVICES

Our Desktop support services ensure quick & easy deployment & standardizaon of cost and me savings with opmum producvity and managability. Our service offerings in this area include :

Configuraon of DesktopApplicaon Management & SupportDesktop Standardizaon & imagingSecurity & Patch ManagementDesktop deployment

SparkSupport provides comprehensive security services to your IT infrastructure, right from the physical data center to network security to your exisng firewall and VPN which includes virus protecon and authencaon. With our streamlined security services, you achieve cost effecveness and minimized downme. We always follow a proacve approach which helps us find and elimate threats before they tamper your business performance. We also implement cost effecve ways to protech your informaon assets and and establish a connuous review and improvement process.

CLOUD TRANSFORMATION SOLUTIONS

With SparkSupport's Cloud Enablement Soluons, you can adopt the only cloud that maers- your Cloud. Our Cloud model focusses on advisory, migraon, deployment and support services. Our unique approach enables you to extend current investments to deploy a cloud soluon that sasfies your unique business needs.

With our profound experse on Cloud compung soluons, enterprises:

Run mission crical business applicaons with confidence by minimizing

downme and TCO.

Deliver high quality service and reduce IT operaonal expenses though

our proacve and secure Cloud enabling services.

Increase performance and agility by using an apt cloud soluon, enabling a

flexible way of delivering on-demand access to resources wherever they reside.

VOIP SOLUTIONSSparkSupport has profound experse in delivering comprehensive VoIP soluons. We integrate managed IP voice and data soluons quickly and economically, offering great flexibility and lower cost of ownership. We make sure that your business gets a service plaorm that works without using your internal IT resources, which reduces burdens on back-office processes and infrastructure and significantly improves the way your company communicates. Our services include :

Setup, Configuraon , and maintenance of Asterisk VoIP server.

Integrang DIDs and outgoing trunks with asterisk

Trouble shoong Asterisk Server issues.

Integrang third party applicaons using Asterisk.

Integrang DID's and outgoing trunks with Asterisk

IT SERVICE DESK

SparkSupport have extensive experience in helping companies execute offshore IT strategies to achieve cost effecveness, enhance quality and customer delight. Our services help clients' build streamlined and scalable IT Infrastructure. We offer support soluons ranging from from basic IT help desk to enterprise service desk soluons.

Our services include:

Se ng up a help desk for IT users.

Run remote helpdesk to support desktop & server issues.

Remote troubleshoong tools for effecve first call resoluon.

Create and maintain knowledge base for help desk users.

VALUE ADDED SERVICESApart from providing a broad spectrum of quality IT infrastructure management soluons,SparkSupport also has profound capabilies in :

E Mail Delivery Services.

Streaming Infrastructure set up and maintenance.

Remote Dedicated staffing services.

Release Management support.

Applicaon Deployment.

BRINGING IT ALL TOGETHER

We strongly believe that the globalizaon of IT services can be effecvely used as a catalyst for cost effecveness, flexibility, performance enhancement and growth opportunies.

Our unique approach has been designed to you get the right IT soluons for your business needs. We are proud of the flexibility of our proacve service delivery approach.

OurOur expert team which is located in India has profound experse in working on complex IT infrastruc-ture problems. We work on a 24*7 basis so you have a resoluon for your issue when you staff start working the next day.

We succeed on a connous basis because we value our people, technology, process and shared values and we always keep our promises.

MEETING THE CHALLENGE

SHARING THE SUCCESS

We constantly equip our team with impending technology trends and strives to stay two times ahead in the IT industry. Giving you proactive support and exibility, our Infrastructure manage-ment solutions have been succesfully used by many of our clients' which enabled them to leverage their business processes with the help of IT. In essense, we impart them freedom to do what they do best.

“Very happy with the standard of work, both in knowledge of the scripng & delivery of the finished project. The engineers exhibited great communicaon skills which made it and extremely pleasurable transacon.” - Mr. Pearlsky, Meg M

“Great work - fixed a project that many others had fallen down on. Very responsive and diligent.” - Mr. Lolo, Tveverywhere

SparkSupport Pvt Ltd.3rd Floor, Leela Infopark Phase II, India -682030, Tel:+91 484 6561696 www.sparksupport.com Copyright © 2012 SparkSupport Infotec Pvt.Ltd, Inc. All rights reserved.SparkSupport is a registered trademark or trademark of SparkSupport, Infotec Pvt.Ltd. in the India and/or other jurisdicons. All other marks and names menoned herein may be trademarks of their respecve companies.

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