Speaker’s Profile:Mr. Francis Wong MBus, MNIA, FCPE, FHKIoD, FITA, FHKCS, MiProA, MHKIM. F.CIM

Associate Director - FlexSystem Limited

The Overall picture:

“Even in the US only about half of new employer

firms survive 4 years or more and bankruptcies

occur for nearly 60 per cent of the high-tech start-

up companies. “

(source: Centre for International Trade and Technology (CITT), IIFT, India)

In HK, according to statistics, 90% of the IT

companies cannot survive more than 5 years.

In HK’s economy, staff are mostly knowledge

worker, as the education improves, a lot of

university graduates and even postgraduates, with

Master and/or Doctor degrees, in the workforce.

What we have achieved:

FlexSystem is one of the key commercial solutions

providers in Greater China Region/Asia Pacific and

probably the largest one in HK. Since established 21

years ago, she has set to invest heavily on research

and development, apply the latest technologies with

rich business knowledge onto her commercial

software. Today, the Group has proven her endless

effort as a major developer in the application

software market, with installations throughout the

district.

Our products include: Human Resource Management

System, Financial Management System, ERP,

workflow, Document Management System and

Business Intelligent System (data warehouse, balance

score and KPI analysis)

First financial management software – FlexAccount launched at 1985, before we formally establish our Company in 1987

Long term customer relationship - The first FlexAccount Client still keeps on using our system now

With our dedicated effort over the last two decades to develop, market and support business software, FlexSystem has successfully positioned as a well-known commercial software provider in the region

we are excited to see our products help to improve the clients management and operation efficiency, some of them grow rapidly after adopting our system to achieve their business process reengineering

we have also accumulate much domain knowledge and in return help clients further

Long Establishment

In our corporate development, we have expanded from only 10 people when business started to the present 200+ staff in HK and overall 300+ staff worldwide.

We have been listed in HK Stock Exchange since 2000.

In order to better committed to serve our clients and to cope with the future expansions, we have purchased our existing office of 30,000 sq. ft. in 2006 using HKD 20M.

Hong Kong is our Head Office, with 8 regional offices – Shanghai, Beijing, Guangzhou, Shenzhen, Taipei, Macau, Singapore and Malaysia. Most of our offices are both sales and R&D centre

Corporate Expansion

Installations and clients throughout Asia and other part of the world are using our products, from Japan to Africa

About 25% of the listed companies in Hong Kong

Client range from different industries, such as NPO, Government, educational institution, banking and finance, property development, distribution, manufacturing, logistics, media, multi-business enterprise etc..

Broad Client Base

World Wide Installation

Over 30 Countries, 150 Cities

Reputable Client List

Banking & Finance•Bank of China•CITIC Ka Wah Bank Ltd 中信嘉華•Dah Sing Insurance Agency Ltd•Bank of East Asia

Computer / Electronics•Automated Systems Holdings Ltd•Hewlett-Packard HK SAR Ltd•Canon Electronic Business Machine (HK) Co Ltd•Matsushita Electronic Components Co Ltd•NEC Electronics HK Ltd•Vanda Computer & Equipment Co Ltd•Wong’s Electronics Co Ltd

Architects / Construction•Dickson Construction Co Ltd•Hip Hing Construction Co Ltd•Manusell Consultant Asia Ltd•New World TMT Ltd

Entertainment•Billybala iGame Ltd•Burlingame International Co Ltd •Emperor Entertainment Group Ltd 英皇娛樂•Ocean Park Corporation•TVE Int’l Ltd•TVB.com Ltd

Enterprise•Beijing Enterprise Holdings Ltd 北京控股•China Resources Enterprise Ltd 華潤創業•China Foods Holdings Ltd 中國食品發展•Denway Motors Ltd 駿威投資•Emperor International Holdings Ltd•First Pacific Co Ltd 第一太平•Founder (HK) Ltd 方正香港•Golden Resources Dev Int’l Ltd 金源米業•Hing Kong Holdings Ltd 興港集團•Jiangxi Copper Co Ltd 江西銅業股份•Shonggang Concord Technology Holdings Ltd•首長科技集團•South China Holdings Ltd 南華集團•Shum Yip Holdings Co Ltd 深業控股•Tianjin Development Holdings Ltd 天津發展控股

Reputable Client List

Education•Diocesan Boys’ School•St. Paul’s Co-educational College

Garment & Textile•Baleno Kingdom Ltd•Bossini Clothing Ltd•Crystal Knitters Ltd•Triumph International Overseas Ltd

Government & NPO•HK Red Cross Blood Transfusion Services•The Hong Kong Chinese Orchestra Ltd•The Hong Kong Council of Social Service•Hong Kong Arts Center•Hong Kong Arts Development Council•Hong Kong Arts Festival Society•Hong Kong Badminton Association Ltd•Mandatory Provident Fund Authority•The Family Planning Association of HK•The Holy Carpenter Church Community•Center

Industrial Metal & Machinery•CASIL Telecommunications Holdings Ltd•Cosmo Machinery Enterprises Ltd•Toyota Motor (China) Ltd•Wartsila NSD China Ltd

Manufacturing•MYER Jewelry Manufacturer Ltd•Tomei Group

Media & Telecommunication•3togo.com Ltd •Centro Digital Pictures Ltd•Grandtel Communications Ltd•HK Commercial Newspapers Co Ltd•HK Daily News Group•In Express-Sisters Group Ltd•Ming Pao Holding Ltd•WorldCom Asia Pacific ltd•People Telephone Co Ltd

Reputable Client List

Printing•C&C Joint Printing Co (HK) Ltd•Dai Nippon Printing Co (HK) Ltd•Hung Hing Printings Group Ltd•Toppan Printing Co (HK) Ltd

Public Utilities & Services•CLP Power•New World First Bus Service Ltd•New World First Ferry Service Ltd

Property•First Pacific Davis Ltd•Henderson Land Development Co Ltd•Sun Hung Kai Real Estate Agency Ltd•Hong Kwok Land Investment Co Ltd

Retail & Distribution•Hong Kong Jewellery Co Ltd•Jusco Store (HK) Ltd•New World Department Stores Ltd•GUCCI•Hung Fook Tong

Shipping, Flight & Logistics•China National Aviation Co Ltd•Fritz Transportation International HK Ltd•Hong Kong Air Cargo Terminals Ltd•Hutchison Delta Ports Ltd•P & O Asia•Shun Tak Holdings Ltd

Trading•Amershan Far East Trading Ltd•Audio Supplies Company•British American Tobacco China Ltd•Fila Sport (HK) Ltd•Heineken HK Ltd•Rockapetta Holdings Ltd

We build software for users and help to off load the work of IT staff, so that they can do higher level management work, such as data authorization and network security

Our Product Direction:

How can we achieve it in 21 years? What are the winning factors in HR aspects?

Question:

HR is a cost centre, lowering the cost of it is the only key to manage

HR is a hiring and payroll department and does not affect the success or failure of a company

Corporate Slimming (layoff) is the vital step to cut cost

Staffs are expenses and not assets

Traditional Thoughts:

Unless the management decided to close the business, daily operations still have to be done

Financial crisis and economic downturn will not decrease the workload of HR department, instead, procedures to layoff, keeping morale, and may even changing of business process will increase the workload of HR

If you put your staff in right position and environment, they are assets and not expenses

Staff will not have any satisfaction from routine work, automation may shift the staff to do higher level job with challenges and satisfactions, then staff are better maintained

Our Views:

No causal layoff in the past few economic downturns, such as the

financial crisis in 1997 or SARS, we suffered 200 staff X $20,000 = $4M each month for 6 months (standard sales cycle), but we do not layoff any staff.

Programmers shift from clients’ customization to product development

marketing staff carry out information search, plan for new marketing plan, phone calls to potential and existing clients, study competitors’ past activities, examine international major players strategies. Plan for new products..

Our Suggested HR Winning Factors :

Highly performance related packages and no office politics, major compare your own performance’s improvement and not compare against other staff

Our Suggested HR Winning Factors :

Maintain highly efficient HR department Administration are highly automated by iHCMS (i-

Human Capital Management System) developed by our subsidiary i-Global Solutions

Our Suggested HR Winning Factors :

Let’s see the system overview

i-i-HCMSHCMS

The Web-based Human Capital Management System

i-HCMS Function Overview

HR Manager

Managers

SystemAdministrator

Personnel Management Payroll Management Attendance Management Leave Management Appraisal Management Training Management Recruitment Management

User Profile Maintenance System Access Maintenance System Setting User Defined Setting

Personnel Management Appraisal Management Training Management

Main Application Web Application

Online Personal InformationUpdate

Online Leave Application Online Attendance Tracking Online Pay Slip Printing Online Training Application Online J ob Application

Personnel

Leave

Attendance

Payroll

Appraisal

Training

Recruitment

Employees

DepartmentHeads

Online J ob Posting Online Payroll & Benefit

Approval Online Leave Approval Online Attendance Report Online Training Approval Online Appraisal Processing

Personnel : Comprehensive Employee Information

Personnel : Employee Emergency Contacts

Personnel : Employment History Records

Personnel : Employee Education Background

Personnel : Detailed Employee Status Change Tracking

Personnel : Letter Template Processing

Leave : Unlimited Leave Scheme Setup

Leave : Support Multiple Entitle Modes

Leave : Automatic Leave Generation

Leave : Detailed Leave Records Tracking

Attendance : Sophisticated Attendance Controls

Attendance : Multiple Shift Processing

Attendance : Location Shift Processing

Attendance : Pre-defined Roster Handling

Attendance : Electronic Device Interface

Payroll : User Defined Payment Item

Payroll : Flexible Payroll Formula Setup

Payroll : Automatic Payroll Generation

Payroll : Multiple Cost Center Handling

Payroll : Bank Auto-pay and MPF Interface

Payroll : Taxation Processing Handling

Others : Email Alert Functions

Others : Custom Fields Setup

Others : Import and Export Files Support

Others : User Defined Report Features

Others : Multi-level Security Control

e-Functions : Company Portal

e-Functions : ESS Information Update

e-Functions : e-Leave Processing

e-Functions : e-Attendance Processing

System Highlights Summary

English, Traditional and Simplified Chinese interfacesMultiple Companies, Currencies and Cost Centers operationUser Defined Functions for various operation flowsPowerful Search, Enquiries, Export & Report featuresComplicated Attendance and Payroll processing handlingFull HR modules with corresponding Web-based operationsSophisticated Multiple Security Levels ControlInteractive Graphical Analysis capabilityUser friendly Object-based Report WriterIntegrated with FlexAccount Systems or other FMS

Good Motivation not necessary higher paid We find out staff individual motivation factor by

using motivation matrix (a method that let staff ranks what motivate him most), so that motivation are highly effective, but the matrix must be update yearly

We encourage "intrapreneurs“, it can help to create new business opportunities within our company1

We encourage new ideas and innovation, staff will not be punished due to failure of innovation attempts

Our Suggested HR Winning Factors :

1 Neal Thornberry, “Lead Like an Entrepreneur: Keeping the Entrepreneurial Spirit Alive within the Corporation” (McGraw-Hill, 2006)

Most key positions are internally promoted by performance, giving staff a career path and build loyalty, so that we don’t lost staff when labour market is good, we do not just give them a job, we care about their career

We welcome returning staff, provided they perform well in their original job, so in order to give themselves a chance in future, they will perform well even they plan to leave, however, when they return they may bring new ideas, more realistic work attitude and will not leave again

Our Suggested HR Winning Factors :

We respect staff’s own character, customized workplace and workplace as home, Gundam, Ultra-man, Melody and Hello Kitty figures are easily found in the office, some staff like plants and have beautiful plantation in office

Our Suggested HR Winning Factors :

Bandai, TBS, Sanrio are owners of their respective trade marks and figures

Good team spirit – football teams, company activities, boat trips, birthday parties and BBQ, all activities invite their family members, so we create a big family, although we have detail job segregation (presales team for each individual products, separate implementation team and CS call centre), we usually work as a team=> minimize human errors and emotional bias

Our Suggested HR Winning Factors :

open all opportunities to staff and respect their career planning We allow staff to change their job according to their

own wish and ability, i.e. technical staff may be able to change to service staff, service staff may be able to become sales staff

Sometime new staff may wish to change their career, such as management staff in previous employments may change to sales staff

Our Suggested HR Winning Factors :

some staff are even business owner before, just because of economic downturn, they lost their business, most HR managers do not have good impression and hesitate to hire this kind of person, but we may take over their companies (case based) or take over the persons (hire him/her), their self-driven, experience and personal network contribute to the business and improve the management

we use people based on their strength and character inside, we see people’s potential and help them to explore their own potential

Our Suggested HR Winning Factors :

We are a people business We build our software by only people, no raw

material, no machinery We build software for people (general users) and

not IT experts, so user friendly is top standard We serve people better, so that the first client 21

years ago still using our system, we still have DOS users, maintaining 21 years of quality service is not easy

We have many referrals by existing users, word of month from people

Conclusion :

Thank you and wish your organization will success

even in the Financial Crisis

End of section

Thank You and wish your organization success even

in the Financial Crisis

As time is limited, Questions may be asked after this

section