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GV Health Publication GVH0436 – Specialist Consulting Suite Produced By: Specialist Consulting Suite For review: September 2017

Specialist Consulting

Suite

Specialist Consulting Suite

Building IGraham StreetShepparton VIC 3630

Ph: (03) 5832 3600Fax: (03) 5831 6032

Hours: 8:30am to 5pm, Monday to Friday Closed public holidays

CI

Child and Adolescent Unit

Specialist Consulting Suite

Monash Street Car Park Entrance

The Hub Pre-admission area

Car ParkingCar parking fees apply at the Graham Street, Shepparton Campus. To access the public car park closest to your appointment, use the Monash Street car park.

The Australian Charter of Healthcare Rights Summary Access - A right to access health care

Safety - A right to receive safe and high quality health care

Respect - A right to be shown respect, and to be treated with dignity and consideration

Communication - A right to be informed about services, treatment, options and cost in a clear and open way

Participation - A right to be included in decisions and to make choices about your health care

Privacy - A right to privacy and confidentiality of your personal information

Comment - A right to comment on your health care, and to have your concerns addressed

Further information is available in the Healthcare Rights brochure, located within the department or upon request. It is also available in other languages.

M Rosewood Women’s Health

www.gvhealth.org.au

Specialist Consulting Suite

Specialist Consulting Suite (outpatient) clinics offers more than 70 public and/or bulk-billing specialist medical outpatient clinics. In these clinics your condition will be assessed and you will be able to discuss your treatment options.

Where is the Specialist Consulting Suite?The Specialist Consulting Suite is located in Building I at the Graham Street, Shepparton campus. Your appointment could also be held at the front of the Child and Adolescent Unit (Building C), Rosewood (Building M) or the Pre-Admission area (The Hub). The staff will let you know, in advance, at which location your appointment will take place.

What types of Specialist Clinics are held?Referrals to the specialist clinics require a letter from your local doctor and are valid for 12 months from your first appointment, (or three months from another Specialist). You may also be referred following a stay in hospital or from the Emergency Department.

Services include:

Orthopaedic Services

• Orthopaedic Consultants and Fracture Clinics• Osteoarthritis Hip & Knee Service• Shoulder Screening

Surgical Services (General Surgery, Ear, Nose and Throat & Urology specialities)

• Surgical Consultants• Stomal & Wound Nurse Consultant • Breast Care Nurses & Lymphoedema Therapist

Paediatric Services

• Paediatric Consultants• Behaviour & Developmental Clinics

Women’s Health Services

• Obstetric and Gynaecology Consultants• Antenatal & Midwives Clinic• Colposcopy & Pap Smear Clinics• Family Planning Clinics• Urogynaecology Clinics

Medical Services

• General Medicine & Endocrinology• Neurovascular Clinic/(Stroke Clinic)• Renal/Nephrology• Rheumatology• Geriatric Clinics

Visiting monthly or quarterly services

• Gastroenterology (visiting service includes PillCam examinations)

• Genetics Counselling / Familial Cancer Clinic• RCH Paediatric Outreach Clinics, including surgical,

cardiology and oncology clinics

How long will my appointment take?You will be seen in order of your appointment time. Appointment duration and patient numbers vary, so we recommend you allow for delays.

Although GV Health staff will make every attempt to provide you with an appointment in the quickest time possible, priority must be given to emergency and more urgent patients.

Failure to attend two scheduled appointments, including appointments for blood tests, x-rays and pre-admission clinics, [without prior notice and good cause], may result in you being removed from the outpatient appointment waiting list, and a new referral would be required.

The staff of the Specialist Consulting Suite will:

• ensure that you are allocated to an appropriately qualified medical practitioner.

• endeavour to notify you of your appointment time and date up to four weeks prior to the allotted time, unless you have provided notification that you are available at short notice.

• make every attempt to advise you in advance of the cancellation of any clinic.

• unless you advise otherwise, information relevant to your continuing care and management will be shared with your doctor while you are waiting for an appointment, or being treated.

What if I need an interpreter?If you are from a non-English speaking background the hospital is able to provide an interpreter for you. Please phone 5832 3600 to arrange an interpreter [48 hours notice is required for some languages].

Important: If you are unable to attend your appointment, please call on (03) 5832 3600.

Have you heard about Advanced Care Planning?Advanced Care Planning gives you a say in future health decisions while you can still participate.

• What would happen if you couldn’t make decisions?

• What would be important to you?

• Who would you want to make decisions for you?

Share your wishes and write them down.

For more information visit: www.betterhealth.vic.gov.au/haveconversation