Copyright © 2014 Rockwell Automation, Inc. All Rights Reserved.

PUBLIC INFORMATION

Bridging Automation and IT – Scalable Enterprise Connectivity Solutions for Remote Systems Spectrum Controls Inc.

2

Remote Access: Evolved A Complete Remote Access Solution

Adam Lindsey

3

AGENDA

Overview

t 1 Introduction

2 Understanding Remote Access

3 Our Solution – VSE/WebPort

4 Benefits of Remote Access

5 Wrap Up

4

WHO WE ARE

In business since 1983

Focused exclusively on the Industrial

Automation Market

More than 10 years of remote connectivity

experience

Introduction

25 year partner with Rockwell Automation

5

DEFINITIONS

Remote/Pass-through programming

Events/Alarms

Data collection

Data aggregation

Understanding Remote Access

6

WHAT IS REMOTE ACCESS: EVOLVED?

Accessing an automation system from a remote location

Remote Programming

Remote Diagnostics

Accessing data from a distant site

Data Collection

Data Visualization

Event notification and response

View/Acknowledge

History

Monitoring remote automation systems

User monitoring

Rockwell VSE monitoring

Understanding Remote Access

7

WHY USE REMOTE ACCESS:EVOLVED?

Cost savings

Travel Expense/Travel Fatigue

High cost of warranty support

Resolve issues faster

Trend is towards fewer technical staff on the

factory floor

Understanding Remote Access

8

COMMON HURDLES

IT and security policies

Varying levels of IT knowledge

Deployment complexity

Recurring costs

Total cost of ownership

Understanding Remote Access

9

REMOTE ACCESS SCOPE

Isolated vs. Integrated Networks

Iso

late

d

Gateway Solution – One to One

Inte

gra

ted

Corporate/Enterprise Solution IT Level Infrastructure

Mid-range – Localized with the plant

Understanding Remote Access

10

NEEDS ANALYSIS

Persistent (near) real-time connectivity

• Enterprise level solution

Multiple users accessing plant wide system

• Enterprise level solution

• Mid-level solution

Single point access to IP devices

• Machine level solution

Understanding Remote Access

11

HOW IT WORKS

Global VPN Network infrastructure hosted on Windows

Azure

Outbound connection – No inbound ports open on firewall

On-Demand VPN

Data is sent to WebPort Connects via secure web service

Robust user access control – All parties have access to only

the things they need

Our Solution

12

VPN SOLUTION

Our Solution

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REMOTE PROGRAMMING/MAINTENANCE

Troubleshoot automation equipment from

anywhere

Access to PLCs, HMIs, etc, using native

programming tools, i.e. RSLogixTM

Full access to PLC registers, counters

and internal data either with serial or IP

protocols

Access can be restricted

Our Solution

14

DATA COLLECTION

Full control of data collection

Keep data locally in onboard SQL

database

Automate sending of data to the

enterprise

Use trends for troubleshooting

Easily collect and transport

business data

Our Solution

15

DATA AGGREGATION

Bring data from multiple WebPorts

into a single online repository

Virtually unlimited cloud storage

available

SQL-based data storage

Powerful reporting tools

Our Solution

16

DATA VISUALIZATION

Our Solution

17

EVENT NOTIFICATION

No PLC program changes needed

Automatically monitor consumables

Full alarm cycle management

Machine tells you when maintenance is

needed

Alarm log maintains a history of alarms

that can be viewed from anywhere

Our Solution

18

MONITORING & DIAGNOSTICS

Stay informed of system status

Track production, consumables, energy

consumption and more.

Use historical trends to diagnose

issues

Monitoring available from Rockwell

VSE

Our Solution

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VSE MONITORING

Our Solution

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WEBPORT SOLUTION

• Initial Setup

• Monitor

WebPort

• Identify Visibility

• Administer

the System

• Global Secure

VPN

• End-to-End

Connectivity

• Data

Aggregation

• SQL Database

• Cloud Storage

• Talk to Biz

Tools

• Reporting

• Easy to Deploy

• Data Logging

• Alarming

• Notifications

• Remote

Programming

• Online Help

Our Solution

21

VSE Services bundled with WebPort

& WebPort Connects

•OEM Kit

•Initial Setup

•24/7 WebPort Monitoring

•24/7 TechConnect

•8/5 Local Language Support

•Access to Support Center

•Global HW Availability

•Rockwell Automation brand recognition

• Initial Setup

• Monitor

WebPort

• Identify Visibility

• Administer

the System

• Global Secure

VPN

• End-to-End

Connectivity

• Data

Aggregation

• SQL Database

• Cloud Storage

• Talk to Biz

Tools

• Reporting

• Easy to Deploy

• Data Logging

• Alarming

• Notifications

• Remote

Programming

• Online Help

WEBPORT + VSE SOLUTION

Our Solution

In Addition to VSE, Rockwell can provide

TechConnect Application Support

•Facility Audit

•Alarm Monitoring

•Application Support

•Monitor KPI’s

•In depth services

SM

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WebPort & WebPort Connects Easy to Deploy

Data Collection

Data Aggregation

Alarming/Event Notification

Online Help

Remote Programming

Global Secure VPN

End-to-End Connectivity

SQL Database

Cloud Storage

Talk to Business Tools

Reporting

Virtual Support Engineer Rockwell Automation Brand Recognition

OEM Kit – HW, USB/Ethernet Cable & Reference Library

WebPort Setup Assistance

24/7 Monitoring of WebPort

24/7 TechConnect Phone support

8/5 Local Language Support

Access to TechConnect Support Center

Global Hardware Availability

Facility Audit

Alarms delivered to Rockwell Support

System and Application Support

Monitor KPIs

Other In Depth Services

WEBPORT + VSE SOLUTION

TechConnect Application

Support

Our Solution

23

DESIRABLE OUTCOMES

Move from planned maintenance intervals to a

predictive maintenance model

Move from reactive support to proactive

support

Get access to your valuable business data so

you can put it to work for you

Benefits of Remote Access

24

BENEFITS OF REMOTE ACCESS

Before

Customer initiated

call

Diagnosis with

customer

Additional

investigation

Direct intervention

Multiple

interventions

After

Automatic incident

detection

Information

directly available

Direct detailed

information

Preparation for

intervention

Scheduled

intervention

Benefits of Remote Access

25

A BUSINESS DECISION

How much does downtime cost your

customer?

How much does it cost you to provide warranty

support?

Are your customers getting the best

performance from your equipment?

Benefits of Remote Access

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Thank you

Remote Access: Evolved

Spectrum Controls, Inc.

1705 132nd Avenue NE

Bellevue, WA 98005

Tel: 425-746-9481

Fax: 425-641-9473

spectrum@spectrumcontrols.com

www.spectrumcontrols.com

WebPort + WebPort Connects