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Speech – Transforming the WorkplaceNeil Butler, Director of Sales Engineering

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Who We Are

Cloud

Microsoft

BusinessProcess/

IoT

Legacy InfrastructureVoice

Mobility

INTEROPERABILITYAPPLICATIONS

Team Communications

Our Vision To be the Leading Developer of Best-of-Breed Unified Communications Software for the Enterprise

Our Experience 35 years and Thousands of Customers Worldwide

Our MissionDeliver Unified Communications Solutions that Transform Enterprise Productivity while Leveraging Existing and Evolving Infrastructure

Our Focus Voice, Mobility, Team Communications and Business Process

Our Flexibility Unique Interoperability and Scalable Resilient Architecture Facilitate IT Centralization, Migration to the Cloud and Deployment of Microsoft Skype for Business (SfB)

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What Drives Us

Individual Workers Teams Businesses

Our mission is to build communications solutions that transform the productivity of individual workers, teams and businesses while leveraging the value of their existing and evolving IT infrastructure.

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• Broadest UC Interoperability

• Facilitates Migration to the Cloud

• Automated Attendant

• Voice and Unified Messaging

• Fax

• Mobile, Web and Desktop Client

• Call Completion

• Secure Messaging

• Speech-Enabled Personal Assistant

• Informal Call Center

• Information Access and Delivery (IVR)

• Notification

Premise Hybrid Cloud

Voice Mobility Team Communications and Business ProcessInteroperability

AVST Unified Communications Solutions

Call Control/PBX Email IM/Presence Contacts/Calendar

Enterprise Data Fax Mobile Device

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Broadest Interoperability Suite for the Enterprise UC Market

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Speech Recognition in Today’s Business

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A Technology Whose Time Has Come

Productivity Gains

Cost Savings

Reduction in Transaction Latency

Operational hours extensions

Speech Recognition in Today’s Business

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Technology Acceptance

• More self-service applications• Call Centers• Airlines• Banks

• Smartphone VPAs• Siri, Alexa, Google Now, Cortana

• Desktop applications• Dictation• NVDA (NonVisual Desktop Access)

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Call HandlingMessage Management

Intuitive

Additional Options

Speech Commands

Automated Attendant

From User Directory

Disambiguation

Outside Caller Interface

Full User Interface

Alias Name Support

Mailbox Management

CX-E Speech Recognition Applications

PrésentateurCommentaires de présentation3 yrs or more - CAPEX

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Speech Automated Attendant

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Automated Attendant

• Access through speech or touch tone• Intelligent call routing 24/7• Operating hours• Driving directions• Corporate directories• Unlimited call processing menus• Fax libraries• Multi-lingual – interacting with callers

in up to 5 languages

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Automated Attendant

Departments

Locations

Different business hours

Different time zones

Different operatorsSelf-service IVR

applications

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Telephony Interoperability

• 400+ Traditional TDM, IP-PBX, Centrex and IP Centrex Integrations

• Multiple Protocols: SIP, SMDI, Digital Station Emulation, QSIG, CAS

• Simultaneously Supports up to 10 PBX Types on a Single System

Investment ProtectionPremise to Cloud

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Flexible Automated Attendant Scheduling

• Unlimited automated attendants

• Multiple department needs

• Independent scheduling

• Multiple time zones

• DNIS/DID Routing

• Preprogrammed holidays

• Manual overrides byweb connection

• Manual overrides by telephone

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Other Special Features:

• User speech directory(in or out)

• Support for alias names

• Disambiguation for name overlap

• Departmental transfers

• Full ASR menu support (commands)

• Group support for local directories

• API for directory synchronization

Speech Automated Attendant

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Simple Speech Automated Attendant

“John Tyler”

“At anytime during this greeting, you can simply say the name of the person or the

department you want to reach. For a list of departments, please say options.”

“Who’s calling, please?”

“One moment, please.”

“Mark Read”

Click here tolisten to CX-E

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Outside Caller Interface

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Outside Caller Interface

“Mark Read”

“John Tyler is not available. Please say, ‘Locate,’ ‘Leave a message,’ ‘Try another

person,’ or ‘Operator.’”

“Who’s calling, please?”

“One moment, please.”

“Locate”

Click here tolisten to CX-E

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Full User Interface

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Speech-Enabled Personal Assistant

• “Call John Smith”• “Dial 949 699 2300”• “Get new messages”• “Get new email”• “Get my calendar for today”• “Accept meeting request”• “Schedule a meeting at 2 p.m.” • “Change my availability to mobile” • “Enable do not disturb”

Simply speak up.

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Click here tolisten to CX-E

Message Management

“Get new messages.”

“You have three unread messages. Message number one: an email message from: Mark Reed. Message subject: the Martin Project.

Message body: [Hi John, we need to talk about the Martin project.

Call me as soon as you can].”

“What would you like to do?”

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Click here tolisten to CX-E

Call Handling

“Acknowledge.”

“Hi Mark. I’m in a meeting and will call you back when I get out in about an hour.”

“Please record a brief acknowledgement.”

“You have a call from [Mark Reed]. Please say ‘Accept call,’ Reject call,’ ‘Acknowledge,’

‘Transfer call’ or ‘Review call.’ ”

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Click here tolisten to CX-E

Calendar Access

“Get my appointments for today?”

“You have one appointment on Tuesday July 9th. Appointment number one is a

meeting scheduled by Alan Thomas starting on Tuesday July 9th at 2 p.m. for 30

minutes. Subject: Software update discussion.”

“What would you like to do?”

“One moment, please.”

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Click here tolisten to CX-E

Contacts Access

“Get contact info.”

“What would you like to do?”

“Please say the name of the contact for which you want any additional information.”

“Mark Reed.”

“Email address.”

“Get contact information for Mark Reed.Which number or item? Please say one of the

following: business, mobile, email address.”

“Email address is Mark Reed at Telman dot com (markreed@telman.com).”

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Background:• Opened in 1916• 9 Million Visitors Annually• 50 Acres of Shops, Restaurants, Theaters,

Attractions and Exhibition Facilities

Why AVST?• Avaya IP Telephony Infrastructure• Large Number of Inbound Calls Required Speech Automated

Attendant and Directories• Highly Mobile Employees:

• Intelligent Call Routing• Secure Access to Voice Messages

• Migrating from Microsoft Exchange to Office 365

Navy Pier, Chicago

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Why Speech?

• Enable Voice-driven Automated Attendants and Directories

• Deliver a Speech-Enabled Personal Assistant to the mobile workforce

• Comply with hands-free, eyes-free driving laws

• Reduce costs, improve productivity and customer satisfaction

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CX-E Customers are Halfway to Speech

• Your CX-E system comes standard with Automated Attendant

• CX-E 8.6 and higher includes Auto Attendant Scheduling

• Speech can be deployed on the same server as your CX-E system

• AVST’s Speech licenses work with both Automated Attendant and Personal Assistant

Questions

Thank You

Copyright © 2017 AVST | All Rights Reserved | www.avst.com | Email: info@avst.com

Headquarters - Orange County, CaliforniaApplied Voice & Speech Technologies, Inc.27042 Towne Centre Drive, Suite 200Foothill Ranch, California 92610-2810Phone: (949) 699-2300 | Fax: (949) 699-2301Toll-Free: (866) 368-0400

Engineering, Testing and Support Facilities Victoria, CanadaApplied Voice & Speech Technologies, Inc.645 Fort Street, Suite 107Victoria, BC V8W 1G2 CanadaPhone: (250) 412-1240 | Fax: (250) 412-1238

Europe, Middle East & Africa Headquarters Applied Voice & Speech Technologies, Ltd.The PinnacleCentral Court, Station WayCrawley RH10 1JHUnited KingdomPhone: +44 (0) 870 444 8403 | Fax: +44 (0) 152 788 8842Technical Support: +44 (0) 870 444 8408

Engineering, Testing and Support Facilities Seattle, WashingtonApplied Voice & Speech Technologies, Inc.20000 North Creek Parkway, Suite 200Bothell, WA 98011-8228Phone: (425) 951-1600 | Fax: (425) 951-1597

Speech – Transforming the WorkplaceWho We AreWhat Drives UsAVST Unified Communications SolutionsDiapositive numéro 5Diapositive numéro 6Diapositive numéro 7Technology AcceptanceDiapositive numéro 9Speech Automated AttendantAutomated AttendantAutomated AttendantTelephony InteroperabilityFlexible Automated Attendant SchedulingDiapositive numéro 15Simple Speech Automated AttendantOutside Caller InterfaceOutside Caller InterfaceFull User InterfaceSpeech-Enabled Personal AssistantMessage ManagementCall HandlingCalendar AccessContacts AccessNavy Pier, ChicagoWhy Speech?CX-E Customers are Halfway to SpeechDiapositive numéro 28Diapositive numéro 29