spi supportive and cohesive culture kick-off › sites › default › files › presentation to...
TRANSCRIPT
![Page 1: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/1.jpg)
SPI Supportive and Cohesive Culture Kick-Off
Division of Student Affairs Wednesday, September 10, 2014
![Page 2: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/2.jpg)
Agenda • Opening Comments - why culture matters? • Video • Our Approach • Scope and Deliverables • Next Step
![Page 3: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/3.jpg)
Opening Comments Lance Page Director, SA Learning & Development
Justin Gomez Coordinator, Lead Center
Erin Wixson Senior Organizational Consultant
![Page 4: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/4.jpg)
Why Culture Matters European Business Review- May 20, 2012 • Sean Culey http://www.europeanbusinessreview.com/?p=2817
![Page 5: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/5.jpg)
Why Culture Matters “Culture isn’t defined by nice sounding values and mission statements posted on the wall or website – it is defined by the behaviors and principles being practiced every day, from the Boardroom to the shop-floor.” European Business Review - May 20, 2012 • Sean Culey http://www.europeanbusinessreview.com/?p=2817
![Page 7: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/7.jpg)
What is the Common Denominator?
![Page 8: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/8.jpg)
Our Approach Our perspectives and framework has been in formed by articles/books we have read…
![Page 9: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/9.jpg)
Our Approach and by consultants we have talked to:
o Sam Kaner, Community at Work - activists/dialogue groups o Kia Afcari & Liz Elliott, L+OD & Operating Principles
o Cathy Early, Blessing White, - define guiding principles o Deloitte Consulting, culture definition o Haas School of Business - best practices o Chip Steele, A Great Place to Work – culture is behaviors,
not stuff
![Page 10: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/10.jpg)
Approach to Team Loosen the Scarf
![Page 11: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/11.jpg)
Project Team • Lance Page- SA L&D- Chair • Erin Wixson- SA L&D • Annalyn Cruz- SA L&D • Jamie Riley- LEAD Center • Justin Gomez - LEAD Center • Christina Wellhouser - LEAD Center • Emily Krechel - NSS • Sunny Lee- SA Ombuds • Sierra Alvis Robinson – SA Comms • Akirah Bradley- DoS • Denise DiBetta- RSSP Conf. Serv • Mark Kinnard- RSSP R&HS • Don MacGregor, RSSP Grounds • Kate Bowers - R&HS • Chana Bailey - RH&S
• Mike Laux - Cal Dining • Frank Pazzanese - Cal Dining • Jeffrey Church - Conference Services • Patrick Reedy –SA Admin • Amy Weissenbacher - SA Admin • Sharrie Overall - SA Admin • Will Buster – SA Finance • Eric Ugalde - SA Finance • Emily Liu – SA Finance • Kristine Y. Lee - OUA • Nicole (MaryHelen) Blake - OUA • Rita d’Escoto - FASO • Rod Santos – OR • Shawn Smith – SAIT • Monica Reynoso – IAP
![Page 12: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/12.jpg)
Activate Reward and Unleash Creativity & Innovation The SCARF model captures the common factors that can activate a reward or threat response in social situations:
○ Status-your relative importance to others ○ Certainty - your ability to predict the future ○ Autonomy - your sense of control over events ○ Relatedness - your sense of safety with others ○ Fairness - your perception of fair exchanges
between people
![Page 13: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/13.jpg)
Guiding Principles
“...the social structure of how we come together determines the real, human outcome of the event” Dick Axelrod- Terms of Engagement
1. Widen the Circle of Involvement 2. Connect People to Each Other and Ideas 3. Create Communities for Action 4. Promote Fairness
![Page 14: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/14.jpg)
Principle 1 Widen the Circle
The Conference Model Engagement Strategy ● engage the critical mass ● co-create cultural definitions ● build relationships ● achieve strategic alignment
Dick Axelrod- Terms of Engagement
![Page 15: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/15.jpg)
Principle 2 Connect People to Each Other and Ideas
Dialogue Groups ● connect people through shared
experience of working on something they care about
● build relationships through conversation
● use stories to discover the way things are and to elicit dreams
“All living is meeting, not meetings”
Michael Gecan - Going
Public
Sam Kaner - Community at Work
![Page 16: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/16.jpg)
Identify Activists Sam Kaner - Community at Work Consulting Services
![Page 17: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/17.jpg)
Test Kitchen from “Brilliant Ink” Create conditions where community thrives ● cook up new ideas to reconstruct the
attributes of a “culture of care” ● each cook-off has a theme or “secret
ingredient” such as transparency ● pitch ideas to the group and vote
Principle 3 Create Communities for Action
![Page 18: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/18.jpg)
Fairness Guidelines 1. Minimize privileges associated with roles and titles 2. Every voice counts decision making process 3. Include everyone and exempt no one 4. Take experts off the pedestal- everyone contributes 5. Always ask...are the proposed initiatives fair? How will
they impact people?
Principle 4 Promote Fairness
![Page 19: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/19.jpg)
Defining Culture
Experiences, beliefs, and actions, working together, amount to culture. The culture generates results, which reinforce the culture and are part of the culture - Connors & Smith (2002) Journey to the Emerald City
![Page 20: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/20.jpg)
Context Matters
Strong Cultures = Excellent Performance Only cultures that can help organizations anticipate and adapt to environmental change will be associated with superior performance over long periods of time.
Kotter & Heskett, 1992
![Page 21: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/21.jpg)
Process for Culture Change Connors & Smith (2002)
1. Deconstruct the culture- Awareness of current culture
2. Reconstruct the culture - Consideration of future and current environment
3. Sustain the culture - Experiences developed to foster and reinforce desired beliefs, monitoring culture
![Page 22: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/22.jpg)
Mapping our Work Connors & Smith (2002)
Sept. Oct. Nov. Dec. Jan.
DECONSTRUCT: current state
RECONSTRUCT: future state
SUSTAIN: measure impact
![Page 23: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/23.jpg)
Scope With a focus on a “culture of care” in Student Affairs… • Define what the desired cultural attributes are including
characteristics, behaviors and actions that managers and staff are expected to embody- and against which they can be assessed.
• Define a cohesive and permeable definition of culture
everyone can understand and support.
• Define employee lifecycle practices based on cultural fit which promote cultural attributes.
![Page 24: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/24.jpg)
Aspirational Future State Foster high potential and cohesive culture based on shared purpose and values in which staff feel a deeper and more engaging sense of connection to the people, leaders, and ultimately core purpose and values of their work in Student Affairs and the University overall.
![Page 25: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/25.jpg)
Proposal A
• Pros: High institutional ownership, high probability of
successful implementation • Cons: Requires time
Devise a plan to define the culture, support initiatives, and methods to sustain using best practice approaches by January 2015.
![Page 26: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/26.jpg)
Proposal B
• Pros: High institutional ownership, high probability of successful implementation
• Cons: Definition only
Define the current and future culture using best practice approaches by January 2015.
![Page 27: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/27.jpg)
Proposal C
• Pros: Quick culture definition, initiatives, and methods to
sustain
• Cons: Low institutional ownership and context, low probability of successful implementation, high expense
Define the current and future culture using existing cultural models and tools from external consultant by January 2015.
![Page 28: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/28.jpg)
Proposal Summary
C: Define the current and future culture, support initiatives, and methods to sustain using existing cultural models and tools from external consultant by Jan. 2015.
A: Devise a plan to define the culture, support initiatives, and methods to sustain using best practice approaches by Jan. 2015.
B: Define the current and future culture using best practice approaches by Jan. 2015.
![Page 29: SPI Supportive and Cohesive Culture Kick-Off › sites › default › files › Presentation to Execs 9-10-14.pdfSPI Supportive and Cohesive Culture Kick-Off . Division of Student](https://reader034.vdocuments.net/reader034/viewer/2022042400/5f0f71c67e708231d444317d/html5/thumbnails/29.jpg)
Next Steps
• Design Sept.12th team meeting based on shared direction • Brainstorm work streams: deconstruct/reconstruct/sustain • Connect leader and team member passion to work stream • Map out milestones/timeline and deliverables to Jan. 2015 • Identify metrics and targets • Identify staff resources • Funding model/budget • Trade-offs • Risks/constraints