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SPIRIT MOUNTAIN CASINO

HEALTH&

SAFETY

PLAN

MAY 26, 2020

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Dear Valued Spirit Mountain Guest,

I am pleased to announce our opening date of Monday, June 1st, 2020 at 6:00 a.m. We are very happy to welcome back our guests and employees.

The past two months Spirit Mountain employees have been gifted 400 hours of paid leave; which included full health benefits, tips and more. We are so happy to have our valued employees back on the job to serve our guests.

During the down time we have been making preparations for what will become the “new normal” here at Spirit Mountain. We are utilizing some of the latest and advanced technology such as; thermal cameras, hospital grade electrostatic sprayers, and UV lighting. We have installed plexiglas at various locations as safety barriers. We have increased our cleaning and sanitation schedules throughout the facility.

Our main goal is to provide a clean and safe environment for those visiting Spirit Mountain. We realize that some of our safety measures will undoubtedly create some inconveniences, however they are in place for the best interest of guests and employees.

We are pleased to provide a place where you can escape the “cabin fever” we have experienced the last couple months!

Stan Dillon, General Manager

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HEALTH & SAFETY PLAN

Each operating department will have its own customized set of procedures, even more

detailed than the summary presented here. It relies on the best available science on

sanitization methods.

*Please note this plan, just like the pandemic, is ever changing and growing to cover

new developments and ensure we are doing our best to be proactive to guest and team

members needs and safety.

Spirit Mountain Casino’s health and safety plan was designed to enhance the safety of

our guests and team members. It emphasizes the hygiene and sanitation practices of

our entertainment to complex meet, if not exceed, the recommendations of the CDC.

This plan also includes new sanitation best practices that meet and exceed our already

vigorous procedures and standards.

As this plan continues to grow, we have developed an example list of major additions

and/or temporary safety measures that are being put into place in phase one (1) of the

opening:

All guests must be of legal gaming age 21 and older.

Limited Hours of Operation:

Sunday-Thursday 6:00 a.m. – 2:00 a.m.

Friday & Sunday 6:00 a.m. – 4:00 a.m.

• Face masks for guests strongly encouraged throughout the property however due to

close proximity of staff & guests, masks are required at all table games.

Cedar Plank Buffet will offer three course plated meal deals with limited hours of

operation. No self-service food line will be offered until further notice.

• Plexiglas placement in various locations (Cage cashiers, Bell desk, Restaurant cashiers,

etc.).

• 50% Reduction of restaurant seating to encourage respectful distancing.

• Line Spacing/Queuing (various locations, Cage, Coyote Club, etc.).

• Designated Exit and Entrance doors.

• Directional signage on all walk ways to encourage respectful distancing.

• Increased hand sanitizer and sanitation wipe stations throughout the property.

Self Service beverage stations will be closed however we will have two staffed

complimentary soda/coffee stations located on the casino floor.

• Restaurant seating will be limited to parties of four or less.

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SAFETY TECHNOLOGY

ELECTROSTATIC SPRAYERS

THERMAL IMAGING CAMERAS/TEMPERATURE SCANNING

Electrostatic sprayers will be utilized to apply hospital grade disinfectant on high touch surfaces to be applied during temporary daily closure hours (noted below) to slot machines, tables, gaming chairs, hotel lobby, public spaces, business offices, etc. This technology, which uses the highest classification of disinfectant recommended by the CDC and WHO to treat known pathogens, is also utilized in hospitals, on airplanes and in restaurants.

Limited Hours of Operation to Allow for Daily Deep Cleaning

Sunday – Thursday 6:00 a.m. – 2:00 a.m.

Friday & Saturday 6:00 a.m. – 4:00 a.m.

All major points of entry will be limited to allow our security to conduct non-invasive temperature checks utilizing thermal imagining cameras.

We have installed thermal scanning cameras at all major entrances. Any employee or guest who has a temperature of 100.4 or higher will not be allowed entry into the property and will be directed towards appropriate medical care. We have implemented employee-screening measures to assess signs and symptoms of infection and the possibility of recent exposure to someone infected with the virus. Employees will be required to go through temperature screening before entering the property. Employees that are not well or who reside with an infected individual will not be allowed to work on property. We ask that guests abide by a similar self-screening protocol prior to arriving and during your stay. If you have reason to believe you may have been exposed to the virus, we strongly urge you to follow CDC guidelines for self-quarantine and not travel to our property. We will look forward to welcoming you once the self-quarantine period is complete.

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MANDATORY MASKS AND PERSONAL

PROTECTIVE EQUIPMENT (PPE)

Employees will be provided and required to wear an approved mask when

on property. Spirit Mountain Casino will also strongly encourage our

guests to wear masks in public areas and will offer masks to any guests who

need one, free of charge, while supplies last. However, due to the close

proximity in our table games area, employees and guests will be required

to wear masks. Gloves will continue to be worn by employees who require

them to perform their job duties, such as food handlers and employees who

clean public areas.

• Beverage servers will be available throughout the gaming floor

with increased rotations.

• Self-service beverage stations will be closed, however two staffed

complimentary soda/coffee stations will be available on the casino

floor.

RESPECTFUL DISTANCING

A respectful physical distancing policy will be in place, with signage serving

as reminders throughout our property. Guests and employees are required

to practice respectful distancing by giving others their space including

standing in line queues, using elevators or moving around the property.

Signage throughout the property displays capacity of venues as well as

lines for services.

From time-to-time, respectful distancing will be challenging—in those cases,

reasonable mitigating protocols will be implemented, such as plexiglass

barriers. Plexiglass barriers may be installed in areas throughout the casino

and lobbies, where appropriate, for the safety of our guests and employees.

Signage will be installed throughout our property to help guide employees

and guests on how to safely practice respectful distancing.

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HANDWASHING AND

ENHANCED SANITIZATION Correct hygiene and frequent handwashing utilizing effective techniques is vital to help combat the spread of viruses. Signage has been installed throughout the properties to guide and remind employees and guests of the importance of proper handwashing protocols. Employees are required to wash their hands with increased frequency and after upon entering and leaving the gaming floor, workstations, going on and returning from break and before and after each shift. Hand sanitizing stations will be readily available with a visible presence maintained throughout the property.

HEATING, VENTILATION AND AIR

CONDITIONING (HVAC)

CONTROLS AND AIR QUALITY Throughout the property, the frequency of air filter replacement and HVAC system cleaning has been increased. We have placed a high priority on air quality for our guests and have reviewed the operation of our HVAC systems to identify additional opportunities to enhance their effectiveness. We will be putting new measures in place and are very pleased to announce that our current HVAC system relies on 100% fresh air.

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INCIDENT RESPONSE PROTOCOLS

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TEMPORARY SAFETY CLOSURES

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Case Notifications – If we are alerted to a suspected case of COVID-19 at the property, the guests or employee will be asked to submit to additional temperature screening. If their temperature is above 100.4 they will be asked to depart the property and it will be suggested that they seek medical attention. We will conduct an additional cleaning and disinfecting protocol of any areas the person has been during their time on property. Lodge Room Recovery – In the event a lodge guest is suspected of being positive for COVID-19, their lodge room will be removed from service to undergo a specific cleaning protocol. The lodge room will not be returned to service until it is deemed safe. Similar recovery protocols will address employee offices and work areas.

In order to promote respectful distancing, certain amenities will be not open in phase one.

Poker

Arcade

Valet

Fitness Center

Shuttle & Charter Buses

Convention and Meeting areas

Business Center

Coat Check

Keno

Each of these will be evaluated regularly to determine an opening date when it is safe to do so.

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EMPLOYEE PROTOCOLS

Numerous recommendations apply to nearly every part of the business. Certain areas

will have more specific protocol requirements than others, which will be provided by

each department. However, these general protocols to be are utilized at Spirit Mountain

Casino.

EMPLOYEE GUIDELINES

(a) PERSONAL PROTECTIVE EQUIPMENT (PPE): Appropriate PPE will be required

and provided to employees.

(b) Masks will be worn by employees in all public places and service

areas.

(c) Employees who previously utilized gloves for their work will continue to do so,

such as food handlers and cleaning personnel. If gloves are worn, employees

will follow proper procedures and avoid touching their face (or washing hands

and changing gloves if the employee must touch their face).

(d) Employees that need to enter a guest room will wear gloves; after finishing work

in the room and before entering the next room, employees will remove gloves

and wash hands with soap and water for at least 20 seconds. If soap and water

are not available, employees can use an alcohol-based hand sanitizer that

contains at least 60% alcohol.

(e) Employees using gloves must avoid touching their face and will wash their

hands frequently.

(f) SANITIZING AND DISINFECTING: Employees will wash their hands with soap

and water for at least 20 seconds at the start and end of the work shift, during

shift breaks, and before and after using gloves if applicable. If soap and water

are not available, employees can use an alcohol-based hand sanitizer that

contains at least 60% alcohol.

a. Hand sanitizing stations will be placed at key employee contact areas

such as Employee Dining Room or Locker Room.

b. Signage will be posted throughout the property reminding employees of the

proper way to wash hands, sneeze and to avoid touching their faces.

(g) Prior to starting a job, as well as at the end of shift, employees that utilize office

space(s) will clean/disinfect commonly touched surfaces and tools with an EPA

approved disinfectant.

(h) All employees will receive training on COVID-19 safety and sanitation protocols; department specific procedures and training will also be provided.

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GUEST CONSIDERATIONS

(a) Hand sanitizing stations will be placed at key guest contact areas such as hotel lobby, the casino floor, restaurant entrances, and gift shop entrance.

(b) Guests will be strongly encouraged to wear masks in all public areas. Guests will be required to wear masks when playing table games.

(c) Health and respectful distancing signage will be placed throughout the property.

(d) Guests will be asked not to group in more than two persons and only two persons when residing in the same household and/or arriving in the same vehicle.

RESPECTFUL DISTANCING PROTOCOL

(a) Guests will be asked to practice respectful distancing from other guests while moving around the property.

(b) Guests will be asked to maintain respectful distancing while queuing in line at hotel

lobby, kiosk, casino cage, waiting for elevators, Coyote Club, etc. Departments will place markers on the floor to indicate proper spacing.

(c) Hotel front desk, cage, etc. will utilize every other window/workstation wherever possible.

(d) When respectful distancing guidelines cannot be maintained (e.g., point of sale transactions), Plexiglas barriers or other suitable alternatives will be used where feasible to separate guests and or employees (e.g., at cage, at front desk or restaurant cashiers, etc.)

(e) Physical layouts will be arranged to provide for appropriate distancing (in restaurants, lobby, on casino floor) where feasible.

(f) Signage will be posted in high traffic areas to remind guests of distancing protocols and other safety practices.

(g) Restaurants and bars will reduce seating capacities by 50% to allow space between

each seated group.

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CLEANING STANDARDS

(a) Cleaning will focus on high touch point areas for high frequency sanitation

(e.g., door handles, light switches, elevator buttons, countertops, basins,

toilets, urinals, faucets, restroom stalls and stall doors, lobby check-in

desk, hallways, and business offices).

a. High touch surfaces will be cleaned and disinfected regularly, with a more

frequent focus on the restrooms.

(b) Self-service machines available to the public (casino kiosks, ATMs, check

cashing kiosks) will be cleaned regularly with disinfectant that is approved by

the EPA for use against the virus that causes COVID-19.

(c) Counters and promotional kiosks will be cleaned regularly with EPA-approved disinfectant.

(d) Hand sanitizer will be available throughout the property for guests, as well as employees.

(e) Casino floors, restaurants, bars, gift shop, and restrooms will have area-

specific cleaning guidelines and protocols that meet or exceed current

company protocols.

(f) The frequency of cleaning and disinfecting will be increased in high traffic back of

house areas with an emphasis on the employee dining rooms, employee

entrances, employee locker rooms, employee restrooms, loading docks, offices

and kitchens.

(g) Spirit Mountain Casino will provide alcohol-based hand sanitizers that contain at

least 60% alcohol.

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CASINO ENHANCEMENTS

Due to frequent handling of chips and cards by employees and guests, frequent hand washing

and avoiding touching your face are some of the best ways to help to avoid the spread of the virus

when gaming on table games. Additional safety measures on the casino floor include:

• Increased hand sanitizer stations on the gaming floor.

• Sanitation wipes provided throughout the gaming floor.

PHYSICAL DISTANCING

• A number of slot machines will be placed out-of-service with its chair removed in

areas where machines are in close proximity.

• The number of players allowed per table will be reduced with capacity limits clearly

defined with signage.

• Employees will discourage players from standing beside or behind players.

CLEANING

• All slot machines, tables and kiosks will be cleaned and disinfected

frequently.

• We will provide hand sanitizer for players and dealers at the tables.

• Staff will frequently disinfect seating and table area with an EPA-approved disinfectant.

• Tables in use will be sanitized in accordance company COVID-19 policies and procedures.

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LODGE ENHANCEMENTS

LODGE ROOMS

We want you to have confidence when you check into a room, that it has been cleaned

and disinfected using the latest in technology and most potent, but safe, solutions.

Our standards and protocols will include:

• Minimizing the number and frequency of employees entering guest rooms during

their stay to protect both our guests and employees.

• Removal of most collateral-like pens and paper from all rooms and making them

only available upon guest request.

• Posting of occupancy limits for guests sharing an elevator.

• Guestroom Attendants will wear masks and gloves while cleaning each room and

washing hands and changing gloves between each guest room.

• Training on cleaning and disinfection for Guestroom Attendants, with an emphasis

on sequence of service and allowing required dwell times for all disinfectant

solutions to effectively kill any virus present.

• Training of employees on proper cleaning and disinfection protocols for corridors

and housekeeping areas (carts, chutes, cleaning equipment, linen storage,

elevators, hallway touch points).

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HOTEL ENHANCEMENTS CONTINUED

FRONT DESK CHECK-IN ENHANCEMENTS

• Every other front desk workstation will be used to provide appropriate

physical distancing where feasible.

FRONT SERVICES AND TRANSPORTATION ENHANCEMENTS

• Shuttle and charter buses will not be offered until further notice.

• Valet will not be offered until further notice.

• Porte-cochere will be open for luggage pick-up and drop off.

• Bell persons who must enter a guest room will wear gloves and dispose of the

gloves before entering another room.

• Employees will be trained on cleaning and disinfection protocols for corridors,

storage rooms, bell carts, and other related equipment.

• Guests requiring special assistance with disability related needs, such as

bell service, will be provided service in line with SMC’s COVID-19 policy

and procedure safety standards.

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FOOD AND BEVERAGE ENHANCEMENTS

WE ARE WORKING TO ADAPT OUR RESTAURANTS AND OUR DINING EXPERIENCES TO

PROVIDE SAFE ENVIRONMENTS FOR OUR GUESTS AND EMPLOYEES. SOME OF THOSE

CHANGES INCLUDE:

• Suspension of self-service food lines at the Cedar Plank Buffet. Instead we will

offer plated meals that guests can order and will be delivered to their table.

• All restaurants will be non-smoking.

• Dining parties will be limited to four (4) or less.

• Disposable menus will be available for guests in all restaurants.

• Cleaning and disinfecting of eating areas with an EPA-approved disinfectant.

• Dining tables (including those in Employee Dining Rooms) and seating will be

placed apart to allow for proper respectful distancing.

• Queues (lines and digital) for guests who are not able to be seated

immediately.

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FOR MORE INFORMATION ON OUR EVOLVING

HEALTH & SAFETY PLAN AND FOR UP TO DATE NEWS ON

PROPERTIES AND AMENITIES AS THEY OPEN,

PLEASE VISIT SPIRITMOUNTAIN.COM.