splunklive wellington 2015 - student job search customer presentation

INFORMATION AND VISIBILITY TO DRIVE DOWN COST AND IMPROVE CUSTOMER ENGAGEMENT

PHIL TANNER @Phil_Tanner

CHIEF TECHNICAL OFFICER

Student Job Search Aotearoa

October, 2015

Splunk .conf15 v2.05.201501019.PT

www.sjs.co.nz @Phil_Tanner

AGENDA

•  Who is SJS?

•  Challenges and needs

•  Use cases

•  Summary


WHO IS SJS? •  Charity – owned by students

•  Last year, we filled 28,000 vacancies

•  Earning our students over NZ$80,000,000 –  With an average of $5,250 for each student

•  Receive a call every 1.7 minutes

•  Place a student every 5 minutes


Performance Measurement

Information Visualisation

Understand the data

Historical Analytics

Security Systems Monitoring

Increase Efficiencies

Ease of use

Cross - Departmental

Access

CHALLENGES FACED BY SJS What did we need from our data solution? What were our core requirements?


PERFORMANCE MEASUREMENT •  How is the company performing? –  Mee5ng KPIs –  Comparison of achieved against

target, and forecast

•  Display the data in different ways –  Provide numbers for comparison, not

just visualisa5ons –  Automa5c “traffic light” colouring of key metrics

to aid understanding –  Add more data

Compare against last year


INFORMATION VISUALISATION

•  More than just numbers

•  Ad-hoc, real time access

•  Monitor the effectiveness of campaigns


GET THE REAL STORY

•  Investigate why Student registration numbers are falling

•  Overlaying Activated Registrations provides a completely different story

–  Increased efficiencies means it’s a good news story, not a bad one.


HISTORICAL ANALYSIS •  Supply and demand in the marketplace


SECURITY

•  Track brute force attacks in real time

•  Identify website security breaches

•  Single Sign On to access reports


SYSTEMS MONITORING

•  How is IT performing within the company

–  Can we do more than retroactively fix problems?

–  What impact did this morning’s failure have on the business?


INCREASED EFFICIENCIES

•  Helping the business run more smoothly


EASE OF USE

•  Information in your hands

•  Quick to build

•  Easily spot outliers


NOT JUST A TOOL FOR IT •  Allows departments to track their

own progress

•  Easy to understand

•  Encourages friendly competition


SUMMARY 1.  Performance measurement

•  Measuring KPIs •  Comparison of achieved against target, and forecast

2.  Information Visualisation •  More than just numbers •  Ad-hoc, real time access •  Monitor the effectiveness of campaigns

3.  Get the Real Story •  Understand the story behind the numbers

4.  Historical analysis •  Supply and demand in the marketplace •  Provide historical context to current trends

5.  Security •  Track brute force attacks in real time •  Identify website security breaches •  Single-Sign-On to access reports

6.  Systems Monitoring •  Perfect for log file analysis •  Proactive problem identification •  Post-analysis

7.  Increased Efficiencies •  Helping the business run more smoothly

8.  Ease of use •  Information in your hands •  Quick to build •  Improves auditing

9.  Cross-Departmental Access •  Encourages friendly competition •  Departments track their own progress •  Easy to understand


[email protected] Chief Technical Officer Student Job Search Aotearoa

THANK YOU FOR LISTENING

During this talk, SJS has placed six students in work, generating $14,375 for the New Zealand economy

splunklive wellington 2015 - student job search customer presentation

Data & Analytics