Spring 2012Mobile App and Services

SurveyResults Summary

Two versions of the mobile survey were administered

Version 1 – accessed from within the Scranton app. Included questions regarding satisfaction with the app.

Version 2 – accessed via a link shared in Royal News, in the portal and on posters around campus. Questions regarding knowledge of app, why they do not have the app on their phone, etc.

# Respondents # Completes % Complete

Version 1 186 179 96%

Version 2 249 23092%

Breakdown of Respondents by Survey Version

Breakdown of Respondents by Audience

V1-Q1: What is your overall impression of the Scranton mobile app?

V1-Q2: What version of our mobile app do you have?

V1-Q3: How satisfied are you with how quickly the Scranton app loads on your phone?

V1-Q4: Which interface do you find more user friendly?

V2-Q1: Why haven't you downloaded the Scranton mobile app?

V1 & 2: How often do you use each of the following features of our mobile app??

Answer Options: 1 – Never 2 - Once or twice total 3 - About once a month

4 - About once a week 5 - More than once a week

V1 & 2: How often do you use each of the following features of our mobile app??

Answer Options: 1 – Never 2 - Once or twice total 3 - About once a month

4 - About once a week 5 - More than once a week

V1&2-Q8: How interested are you in each of the new features below that are currently in development?

V1&2-Q11: How interested are you in being able to access each of the following University of Scranton resources from your phone?

V1&2-Q12: Which of the following University of Scranton resources are you MOST interested in accessing from your phone? (Pick your #1 priority)