SPRING 2020 TRAINING ANDDEVELOPMENT OFFERINGS

Astra for Meeting Room Schedulers (ADAS1002)

Wednesday, Feb. 191-4 p.m.MTC 221

Competencies Addressed: Continuous Improvement

Civility in the Workplace (HR1144)**Learn how to identify uncivil behavior in the workplace; create, model and enforce a new standard of behavior; and ultimately promote respect and dignity among employees.

Thursday, April 29 -11 a.m.JSTC 3rd Floor Training Room

Competencies Addressed: Communication, Collaboration

Communicating for Leadership Success (HR1089)**This foundational course introduces leaders to the interaction skills that are critical to leadership success —the core behaviors leaders must possess to be effective in situations such as coaching, delegating and driving change. Leaders will learn how to meet the personal and practical needs of their team members and how to communicate in order to spark action in others to achieve business results. They’ll also learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track.

Wednesday, March 49 a.m. – 12:30 p.m.JSTC 3rd Floor Training Room

Competencies Addressed: Communication, Service Focus, Collaboration

Conflict Resolution (HR1005)**Learn the skills needed to master conflict management with grace and ease. Many of us never learned how to manage conflict in a professional and productive manner and weren’t taught these essential workplace survival skills. Participants will learn ways to stay composed and professional while effectively facing conflict head-on.

Thursday, Jan. 30 9 a.m. – noon JSTC 3rd Floor Training Room

Competencies Addressed: Collaboration, Service Focus

Emotional Intelligence (HR1010)**Learn about emotional intelligence and why it’s important to personal and professional success. Upon completion, you’ll be able to recognize five competencies to increase your own level of emotional intelligence.

Thursday, Feb. 139 a.m. – noonThursday, April 169 a.m. – noon JSTC 3rd Floor Training Room

Competencies Addressed: Communication, Service Focus

Enhancing the Customer Experience (HR1145)**Discuss the important role you play in the customer experience at Tri-C. Explore customer expectations and four basic customer needs, and practice problem-solving techniques for when customers feel their needs aren’t being met. Gain useful tips and create a plan to ensure the service you provide contributes to a positive customer experience.

Friday, Feb. 219 a.m. – noonThursday, April 239 a.m. – noon JSTC 3rd Floor Training Room

Competencies Addressed: Adaptability; Service Focus

Instructor-Led Sessions Available for registration in TEC Learn: my Tri-C space > Work Tools > Talent Engagement Center (TEC)

Increasing Your Productivity (HR1143)**Learn how to set up a system to enhance your productivity. You’ll leave with a framework for organizing and tracking projects that will allow you to focus on your daily tasks.

Thursday, April 309 a.m. – noon.JSTC 3rd Floor Training Room

Competencies Addressed: Time Utilization, Quality of Work

Time Management (HR1017)*Most of us are swamped with work responsibilities and projects. We have to manage competing priorities in order to deliver timely, high-quality results. This session will help you gain control of your time by changing the way you think and spending more time on the few activities that can really make a difference.

Wednesday, Jan. 299-11 a.m.JSTC 3rd Floor Training Room

Competencies Addressed: Continuous Improvement, Service Focus

Book Club (HR1146)**Good Habits, Bad Habits: The Science of Making Positive Changes That Stick by Wendy Wood

We spend a shocking 43% of our day doing things without thinking about them. That means that almost half of our actions aren’t conscious choices, but the result of our unconscious mind nudging our body to act along learned behaviors. How we respond to the people around us; the way we conduct ourselves in a meeting; what

we buy; when and how we exercise, eat and drink — a truly remarkable number of things we do every day, regardless of their complexity, operate outside of our awareness. Wendy Wood draws on three decades of original research to explain the fascinating science of how we form habits and offers the key to unlocking our habitual mind in order to make the changes we seek. A potent mix of neuroscience, case studies and experiments conducted in her lab, Good Habits, Bad Habits is a comprehensive, accessible and, above all, deeply practical book that will change the way you think about almost every aspect of your life.

Registrants will receive a copy of the book from the Office of Organizational Development and an invitation to attend one of the following sessions to discuss how you can use what you learned from the book to improve your work performance.

Thursday, March 193-5 p.m.Thursday, April 99-11 a.m.JSTC 3rd Floor Training Room

Instructor-Led Sessions Available for registration in TEC Learn: my Tri-C space > Work Tools > Talent Engagement Center (TEC)

Banner: Introduction to Finance (BANNER1004)A printable workbook accompanies this 36-minute online lesson, which discusses the finance environment at Tri-C as it relates to budget monitoring. This overview is relevant to understanding later lessons about budgetary processes that use our accounting and financial information system (Banner Finance). Objectives include Budget Unit Leader roles and responsibilities; finance approvals; finance resources; Chart of Accounts, FOAPAL and index; Banner Finance overview; Banner Finance security classes and user profiles.

Prerequisite: Navigating Banner (BANNER1006)

Banner: Querying the System (BANNER1005)Upon completion of this 10-minute online learning lesson, you’ll be able use the wildcard and other search techniques to query common Banner Student forms. A printable workbook accompanies this online lesson (see Resources section).

Prerequisite: Navigating Banner (BANNER1006)

Banner 9: Getting Started With Banner 9 Navigation (BANNER1006)This 15-minute online learning lesson provides an overview of Banner 9 navigation. Two handouts accompany this lesson: “Getting Started with Banner 9: Navigating the Landing Page” and “Keyboard Shortcuts” (see Resources section).

Prerequisite: Banner 9 Overview (BANNER1007)

Banner 9 Overview (BANNER1007)Upon completion, you’ll be able to define Banner, request Banner access, log into Banner, identify Banner forms and organize My Banner. A printable workbook accompanies this 10-minute online lesson (see Resources section). We recommend you enable closed captioning by clicking the CC in the lower right corner of the play bar.

Budget Onboarding Training (BUDGET1017)This online lesson provides an overview of General Fund budgeting at Tri-C. Topics include Banner budget screens, common budget terms and concepts, frequently used budget reports in My Tri-C SMART, and budget forms and processes. This training is for general fund BULs and support staff new to budgeting at Tri-C. It’s also suitable as a refresher for established BULs/support staff.

NOTE: This lesson is not a substitute for BANNER1004 or any My Tri-C SMART training.

DegreeWorks (FDEV6145)This online lesson introduces instructional and non-counseling faculty to DegreeWorks and the basic components of students’ academic planning experience. Faculty who complete this training will be able to advocate for DegreeWorks as an effective tool for academic planning and provide informed referrals to Counseling Services. This training is ideal for FYE instructors, instructional and library faculty.

Diversity and Inclusion Training Titles • Unconscious Bias and You*** • Employee Essentials • Module 1: Civility in the Workplace • Module 2: Electronic Communication • Module 3: Workplace Environment • Module 4: Bullying Behavior in the Workplace • Module 5: Inclusive Workplace • Module 6: Sexual Harassment • Module 7: Religion and National Origin Discrimination • Civility Online (Faculty only)***

OneRecord (ONBASE1000)This 35-minute online lesson provides a guided tour of OneRecord, Tri-C’s data aggregating system implemented in 2016. Explore the contents of the Personal, Academic, Financial, Interactions and Document tabs. A printable guide accompanies this online lesson.

Security Awareness Training Titles • Common Threats • Danger Zone • Kevin Mitnick Security Awareness Training modules • Kevin Mitnick: Two-Factor Authentication Attack • KnowBe4 Pretexting: Fake IT Attack • KnowBe4 Pretexting: “Tech Support” Social Engineering • KnowBe4 Pretexting: Two-Factor Authentication Attack • KnowBe4 Security Awareness Trainings • Risks of Social Media Sharing • Social Engineering Red Flags • Your Role, Internet Security and You

* Eligible for 1 SEU toward the Adjunct Stipend Program

** Eligible for 2 SEUs toward the Adjunct Stipend Program

*** Complete both “Unconscious Bias and You” and “Civility” for 1 SEU toward the Adjunct Stipend Program

Instructor-Led Sessions Available for registration in TEC Learn: my Tri-C space > Work Tools > Talent Engagement Center (TEC)

Looking for Customized Training for your team? The office of Organizational Development can help design,

implement and host training for your employees,

such as department retreats, ongoing curriculum and coaching services.

Go to my Tri-C space > Work Tools > Employee/Administrative tab, then click “Need Training?”

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