When SharePoint Needs a Spark – Building an End User Adoption

Campaign - Part 1Heather Newman, CMO, Content Panda

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@heddanewman

Heather Newman

http://info.contentpanda.com/content-panda-download-sharepoint-end-user-adoption-success-plan-template

Content Panda for SharePoint End User Adoption Success Plan TemplateDownload this template to use for planning out your adoption campaign.

IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION

The paperback and Kindle editions are

available on Amazon. The free eBook is

available here: http://www.improveit.ho

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Photo credit Bing Images

Women in SharePoint

Launched a new podcast #SpeakingwithWIT on the Microsoft Cloud Show@speakingwithwit@WomeninSPFacebook & Twitter

http://www.itunity.com/community/women-in-technology

Knowledge of Fast Track ProgramEnd User Adoption ChecklistResources

No Adoption = No Value

Walk Away With

Technology Acceptance Model

Perceived UsefulnessThe degree to which a person believes that using a particular system would enhance his or her performance

Perceived Ease of UseThe degree to which a person believes that using a particular system would be free from effort

Focus on the “Why” Not on the “What”

Software is usedand consumed by humans

InnovatorsEarly AdoptersEarly MajorityLate MajorityLaggards

Adoption Campaign Checklist Define Your Vision Choose Executive Sponsors Define Key Stakeholders Define Use Cases/Business

Scenarios Gather Your Champions Release in Phases Adoption Communication Plan End User Training Look to Experts Make it Fun - Gamification Measure, Share, Iterate

http://fasttrack.microsoft.com/office

End user adoption and governance has not changed in 15 years for SharePoint or Office 365

People just don’t take the time to do it, because its not easy.

https://technet.microsoft.com/en-us/library/office-365-onboarding-benefit-process.aspx

Define Your Vision Choose Executive Sponsors Define Use Cases

Outline Your Vision

It’s All About Value

Why SharePoint? What is your vision?

Technical Requirement

IT Upgrade

Business Need

Meet Compliance

Collaboration

Project Management

Break Down Department Silos

Objectives and Goals As you draft your success criteria,

use the SMART mnemonic to guide you:

Specific: Clear & unambiguous; answers the questions, “What, why, who, where?”

Measurable: Concrete; clearly demonstrates progress.

Attainable: Realistic; not extreme.

Relevant: Matters to stakeholders.

Timely: Grounded to a specific target date; answers the question, “When?”

S

M

A

R

T

Showcase successUser satisfactionEmployee engagementAdoption velocity

Serves as a role modelArticulate value proposition Issue future company-wide announcements and updates

Executive Support

“Use Case” DrivenLook to the BusinessSales and MarketingR&D, Production and OperationsFinance and AccountingInformation TechnologyHR and Internal CommunicationsLegal & Compliance

Map solutions to business challenges

[Possible Office 365 solution] [Possible Office 365 solution]

[Department/team] [Department/team] [Department/team]

[Possible Office 365 solution]

[Business scenario] [Business scenario] [Business scenario]

[Challenge] [Challenge] [Challenge]

Gather Your Champions/Key Stake Holders

Adoption Communication Plan Release in Phases

Champions Rock Your ProjectTop down and bottom up – gotta have bothThe most excitedThe biggest critic

How will champions support you?

Champions will help to:

Champions will help reduce the strain on the resources of the core project team, and help drive engagement throughout the community.

Create the groundswell and enthusiasm that grows adoption of improved ways of working.

Build a circle of influence amongst their teams.

Bring the new ways of working to life across teams.

Identify business challenges and possible solutions.

Provide feedback to the project team and sponsors.

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http://www.contentpanda.com/content-panda-for-sharepoint-end-user-adoption-guidance-white-paper

Content Panda for SharePoint End User Adoption GuidanceThis white paper introduces Content Panda for SharePoint. Learn about our company and our technology as well as how to accelerate user adoption; simplify training and support; and promote governance and policies. 

Heather NewmanCMO, Co-Founder, Maven, SpeakerHeather.newman@contentpanda.comPanda Blog: https://www.contentpanda.com/blog/Marketing Blog: www.creativemaven.com/blogTwitter & Instagram: @heddanewman