sr. director, cisco services july 27, 2016 - comptia · tejas r. vashi sr. director, cisco services...

Cisco Confidential 1© 2014 Cisco and/or its affiliates. All rights reserved.

The IT Department of the FutureTejas R. VashiSr. Director, Cisco Services

July 27, 2016


The world’s largest taxi company owns no vehicles

The world’s largest media company produces no content

The most valuable retailer has no inventory

The world’s largest accommodation provider owns no real estate

Uber

Facebook

Alibaba

Airbnb

Are you ready for the next digital wave?The world has changed…

©2016 Cisco and/or its affiliates. All rights reserved.

The new digital business / city / country

Transform Processes & Business Models

Leads To:

Innovation

Faster Time to Market

Empower Workforce Efficiency and Innovation

Leads To:

Increased Productivity

Better Retention

Personalize Customer/ Citizen Experience

Leads To:

Increased Loyalty

Greater Insight

Digital business is the creation of new business designs that

connect people, business and things to drive revenue and efficiency.


Digitization is transforming businesses

UPS My Choice

Delivery Control

Personalized Service

Customer Experience

Physical and Virtual

RFID Content

Workforce Efficiency

WIP Inventory and

Part Tracking

American Express

Personalized Service

Through Mobile

Starbucks Apps

Order Ahead

Skip the Line


941 CIO respondents selecting the Top 3 Digital Impacts on business, in order

More Revenue from Better Operations

More Business Through Digital Channels

Creating New Markets

Tighter Partnerships

Engaging and Empowering Employees

Changing the Basis of Competition

Cost Reduction

Expanding to New Geographies

In Top Three

66%

48%

37%

26%

7

%

40%

20%

6 39%

11%

9%Crossing Industry Boundaries

Digital business stakes are high

Gartner, The 2016 CIO Agenda: Building the Digital Platform

By 2018, 90% of IT roles will be redefined.

Frank GensChief Analyst, International Data Corporation

“ ”

5 Tectonic Shifts Facing Today’s CIOs

1. The Digital Experience - Every Company is an IT Company

2. Consumers drive business behaviors

3. Real-time data & on-demand access to info & analytics

4. Transformation CIOs replace traditional CIOs

5. IT becomes a business-centric organization focused on business outcomes


© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

“By 2016, 80% of new IT investments will directly involve

LOB executives…LOBs will be lead decision-makers in

50% or more...”

“IDC Predictions : Competing on the 3rd Platform”, IDC

“CIOs see their organizations realizing an average of only

43% of technology‘s potential.”

“New Priorities, Technologies and Leaders Shaping the Future of IT”, Gartner

“…opportunity for IT to lead business transformational efforts,

creating new business …”

“Change the Conversation, Change the Game”, report by Harvard Business Review Analytic Services;

IT Leaders Face Business Challenges & Opportunities

We have entered a global economy where talent

and skills shortages challenge world economic

and business growth around the world.

Klaus Schwab Chairman, World Economic Forum

“”


Growing IT Skills GapDriven by Constant Job

Role Evolution

11Just-in-time Knowledge

Will require continual learning and

upskilling…

Training and certifications

The workforce of the future…

Org-wide digital mindset


ConstructionForeman

Farmers

Brokers

What will IT jobs of the future look like?

Doctors & nurses

50% of all jobs will require technical acumen

Retail Sales Executives

Source: U.S. News/Raytheon STEM Index


Data Scientist

Robotics Specialist

Virtual Reality Designer

Platform Developer

Industrial Network Engineer

Professional Triber

Network Programmer (SDN)

Cyber Security Analyst

Customer Makers

Business Transformation Practitioner

Urban Innovation/Urban Mechanics

Cloud Architect

Digital Anthropologist

Neuro Implant Technician

Machine Learning Scientist

Remote Health Care

3D Print Technician

Prepare for the jobs of the futureFocused on Business Outcomes


Critical skills in the knowledge economy

21st Century Skills

Critical Thinking

Collaboration

Communication

Creativity

Problem-Solving

ITC Proficiency

Entrepreneurial Skills

Opportunity Recognition

Self-Direction

Persuasion

Planning Skills

Risk-Taking

Resourcefulness

Global Leadership Skills

Global Mindset

Languages Proficiency

Cultural Awareness

Team Player

Professionalism

Work Ethics


Trends in LearningFueled by Student

Expectations

Workforce Trends

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17

A Learner’s World Has Changed A generation ago…

TelePresencesession

National newspaper feed

Chemistbroadcast session

Virtual lab

IMscientist

Classroom lectureExpert

blog

Class lecture VOD

Video phone call

RSS

Open courseware

Government research organization

Game

Newsletter

Expert Website

with TA

Chemistry club

TwitterPrimate community

Fauna community

International newspaperfeed

GPS to meeting

International library virtual collection

Museum click-to-talk

iTunes U podcast

Museum virtua

l tour

National museumvirtual collection

Second Life museum tour

Botany community

vBlog

Chemistrycommunity

Learning Today

Cisco Confidential 17

© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

Q20a. Why did you choose to study for the exam on your own, without formal classes or training?

Reasons for Studying Without Formal Classes

Regardless of certification, cost and time constraints are the primary reasons respondents turn to self-study materials.

We need to produce graduates who can learn, re-

learn, and un-learn many times over. And provide

the tools that enable them to do so throughout

their careers.

“” Peter Hirst

Executive Director, MIT Sloan Executive Education

Stay Agile, Engaged & Innovative

Access to Real-Time Knowledge, Learning, Experts, and Analytics

Mobile, Self-study with Gamification, Assessments, Discoveries

Deliver Rapid Innovation Via Collaboration &

Co-Creation

The workplace is changing to meet the needs of the new digital economy

Thank you

sr. director, cisco services july 27, 2016 - comptia · tejas r. vashi sr. director, cisco services...

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