Integrated Service Assurance and Fulfillment

StableNet® Telco

®

Our strengthsInnovation and Quality

We make Network Management EASY

Infosim designs, develops and markets StableNet, a software solution for

Service Assurance and Service Fulfillment. StableNet Telco is designed

to address the operational and technical challenges of managing service

provider networks.

Infosim was founded in 2003 and is headquartered in Germany where

all the R&D is located. Infosim markets and supports StableNet through

regional headquarters, global channels and an Infosim Certified Partner

(ICP) network.

At Infosim, we place paramount focus on customer satisfaction. We up-

hold an indomitable spirit for innovation and high quality products.

Why Infosim

• Designed for quality. Software you can trust and rely on

• Innovative solution that gives you a competitive edge

• Proven solution with a large number of installed sites

• Great customer support

• A flexible framework that can be easily customized according to your

requirements

Differentiation

StableNet is leading the OSS market by providing Service Fulfillment and

Service Assurance integrated on one platform. An industry first! This elimi-

nates the need for costly and complex application integration.

About Infosim

Service Oriented ArchitectureStableNet Platform

StableNet platform technology revolutionizes management of large

heterogeneous network infrastructures. StableNet enables network

operators to automate End-to-End provisioning of services with as-

surance processes such as measurements and monitoring. Creating

a single pane-of-glass visibility and enabling real-time event and error

management. This is a prerequisite for top-level goals such as reduc-

ing operating complexity and costs, enabling rapid creation of new

services, and improving quality of service.

StableNet extends the boundaries of legacy network silo-based net-

work management by integrating service assurance and service fulfill-

ment. It integrates on a single platform:

Fault Management with Impact Management and Root Cause analysis •

to correlate approximately 90% of all alarms and enrich them before

they reach an operator.

Performance measurement and data normalization to collect traffic •

data and performance KPIs from network elements and circuits.

Configuration management combines highly automated service provi-•

sioning with resource management and a CMDB.

StableNet is built around a third-generation network data manage-

ment architecture. This architecture provides above peer reliability and

scalability. It is designed from the ground-up for reliability and ease of

deployment.

The usage of open technologies and the offer of a industry re-defining

licensing model that actually helps reduce the cost of managing large

networks.

The OSS Automation Platform

Legacy best-of-breedsolution assembly

StableNet

Time to market typically 12 month typically 2 month

TCO very high low

Integration rudimentary, brittle excellent

Data normalization rudimentary perfect

The vision of the fully automated »DarkNOC« comes closer with StableNet®.

Automated flow-through provisioning and service assurance.

Provisioning and ConfigurationService Fulfillment

Configuration of elements and services

StableNet configuration management system is highly flexible and highly

automated to streamline product delivery across multiple networks and

service technologies. It is a corner stone of the StableNet solution which

allows zero-touch flow-though integration from service provisioning/dis-

covery to service monitoring and service reporting.

Configuration management

Networks are in a permanent state of change. Keeping on top of what

is happening is complicated, if not impossible. StableNet’s integrated

automatic network and device discovery provides topology visualization

and documentation that helps in the understanding and support of the

IT infrastructure. You can use the data to validate designs and configu-

rations to check for policy compliance or to auto-correct any mistakes

found in the network. The configuration management system discovers

the network including all it’s properties such as:

All devices with their properties•

All physical and logical links such as VLANs•

All Layer 3 and Layer 2 VPNs•

QoS policies •

All servers with the applications running on these servers•

Configuration changes

StableNet breaks down the walls between traditional service silos, allow-

ing innovative, revenue-generating products to be created quickly from

a wide range of access, content and application elements and delivered

securely across multiple technology platforms. Configuration changes

can be scripted in XML and automatically deployed on network ele-

ments.

Fault ManagementService Assurance

StableNet provides automatic Root-Cause analysis (RCA) and Service

Impact management for networks, systems and services. Engineers can

focus on and prioritize service-affecting events.

StableNet use a combination of threshold monitoring, SNMP trap pro-

cessing and Syslog processing to perform authentic problem analysis in

real time. Events are correlated by the buit-in RCA subsystem without the

need to write and update correlation rules. Alarm dashboards and notifi-

cations are enriched with business and service information. This provides

NOC engineers with understandable and actionable information.

Extensive reporting capabilities provide invaluable data for network plan-

ners and network managers.

StableNet can integrate with existing management applications and inte-

grate with 3rd party applications. For example, if a trouble-ticketing ap-

plication is used to track problems and resolutions, StableNet can be

integrated with the trouble-ticketing application to automatically open a

trouble ticket when it detects a failure and to close the trouble ticket when

the failure is cleared.

Automatically correlates root-cause events without the need to code and •

update rules

Enriches alarm information and dashboards with business impact infor-•

mation

Provisions alarm monitors for all relevant KPIs of all network assets •

automatically

Supports integration with SMS, pager, email, trouble ticket and script •

execution on alarm events

Provides best-in-class event reports and statistics•

Provides a real-time status dashboard of all assets and services•

Root-Cause and Impact Management

Performance ManagementService Assurance

Real-time and long-term reports

StableNet includes an advanced Service Level Management (SLM) and

reporting system for networks, servers and applications. This provided

network operators the flexibility to collect and report the KPIs that are

most important to them and their customers.

StableNet runs continuously to identify and report on IT infrastructure

performance and events on a real time basis and to perform historical

reporting to identify long-term trends.

Understand the quality of service provided to end users •

Increase business revenue by reducing outages that directly affect busi-•

ness operations

Increase customer satisfaction and loyalty by ensuring that services •

used directly by consumers are responsive and available whenever

required

Proactively plan to meet future business requirements, including work-•

load volumes and required service levels

Increase ROI on IT assets by balancing workloads and obtaining highest •

levels of component utilization while still meeting service level require-

ments

Reduce or eliminate penalties associated with contractual commitments •

to meet specified service levels

StableNet provides a highly flexible reporting engine. All reports can be

fully customized to meet specific requirements best. A graphical report

designer is included which allows the creation of reports in a point-and-

click manner. StableNet supports PDF and HTML formats. Report pub-

lishing can be done on a schedule (e.g. hourly, daily, weekly, monthly) or

on-demand.

SLA Reports

SLA reports document the network operator’s

delivery against contractual obligations. They

are often less detailed than performance re-

ports. Typically they show only performance at

the service layer, and not lower layer informa-

tion like the underlying transport network.

Usage RepoRts

Usage reports show utilization, volume and

throughput with baselines, top N, and trends.

Going beyond monthly totals to provide time-

lines can help users understand peak and off-

peak loads, and correctly size network to meet

actual demands.

Qos RepoRts

QoS reports help the customer understand

performance and usage per Class of Service

(CoS). This is important in converged networks

like IP based RANs. QoS reports include infor-

mation needed to correctly classify and tune

application traffic for the best performance.

Customer ReferencesSelected Accounts

Hutchison Vodafone

Cat Telecom

Cable & Wireless

Jaring

Deutsche Telekom

TelBruSingTel

All third-party trademarks and/or company names are the properties of their respective owners and are hereby acknowledged.

OSS is always a strategic investment for any service provider. Infosim

offers excellent value being fully convergent and handling multi-vendor

and multi-technology networks. StableNet provides provisioning, peform-

ance management, reporting and fault detection capabilities which help

a service provider to improve their competitiveness. In turn, the service

provider’s customers benefit from reliable and fast service delivery that

they have come to expect.

As an OSS solution, StableNet will always be integrated into a the solution

landscape that makes up the entire OSS/BSS environment. The Telem-

anagement Forum is a non-profit global industry organization that pro-

vides leadership, strategic guidance, and practical solutions to improve

the management and operation of communications services. Infosim is

an active TM Forum member. Guidelines and standards published by the

TM Forum facilitate the integration and interoperability of OSS/BSS solu-

tions.

StableNet is designed based on TM Forum principles:

The Enhanced Telecom Operations Map (eTOM) Team as members•

The New Generation OSS (NGOSS) program as a co-lead of the Shared •

Information and Data (SID) Model Team

StableNet Telco aligns with both eTOM, as well as with ITIL for a granular

process mapping of the IT Operations aspects of a Service Providers’ end

to end service delivery model. StableNet Telco also aligns with eTOM’s

linkages to the NGOSS framework via an optimized network abstraction

model within StableNet.

The optimized network abstraction model provides a common foundation

for the definition of all objects which are managed. These correspond

to eTOM to support it’s Resource Management and Operations, Service

Management and Operations, and CRM processes.

NGOSS, eTOM and SID

Copyright © 2006-2010 Infosim GmbH & Co KG

Infosim, StableNet and the Infosim logo, whether or not appearing with the registered symbol, are registered trademarks of Infosim GmbH & Co KG. All third-party trade-marks and/or company names are the properties of their respective owners and are hereby acknowledged. This document contains summarized information that will be subjected to periodic changes. At the time of writing, Infosim has made all reasonable efforts to ensure that the statements contained within this document are accurate. No warranties are expressed or implied. Applicability or provision of services is subject to Due Diligence. All rights reserved.

Infosim GmbH & Co KG (EMEA)

Friedrich-Bergius-Ring 1597076 WürzburgGermany

Phone: +49 931 20592 200

Infosim Asia Pacific Pte Ltd

25 International Business Park#04-103C German CentreSingapore 609916

Phone: +65 6562 8286

Infosim USA

2 Davis DriveResearch Triangle ParkNorth Carolina 27709

Phone: +1 305 6000 433

We are looking forward to hearing from you!