Staci J. Nauman Contact Information, Biography and Professional Highlights

Founder, iHeartland Professional Services

Phone: (816) 291 – 4972, Email: staci@stacinauman.com

Staci’s Biography: Staci is a seasoned Online Business Operations and Project Management professional, as well as the founder of iHeartland Professional Services. She has spent the past 10+ years working with 2 of the top Entrepreneur’s in the Internet Marketing and Information Product Industry. During this time Staci has gained a clear understanding of what it takes for an Online Business to reach a high level of success. Staci has a flawless understanding of Online Business Operations, Product Management, Product Development and Product Fulfillment. Other areas of expertise are Project Management, Product Launch Strategies, Logistics Management and Human Resources. If Staci were to say she had one Super Power, she would say she had two: 1) Customer Experience Design & Management. 2) Revenue Management & Recovery (specifically Chargeback Strategy, Refund and Abandoned Cart rates reduction) Besides Staci’s obvious passion for her career, she is very down to earth. She believes that happiness and enjoying every aspect of life is the key to success. She was raised in a very small Midwestern town, where she learned loyalty, integrity and truthfulness at a very young age. Her father, a small town business owner, was a significant influence on her life. She has come to realize that he passed down his leadership style and mission for personal growth. Staci believes every little girl needs a hero and she’s very proud to say her father was hers..

Professional Highlights: Projects and Initiatives

1. Lost Revenue Initiative to lower Chargeback rate, Project Manager I was assigned as Project Manager immediately following a sudden escalation of customer initiated Credit Card Chargebacks that threatened the company’s relationship with a reputable Merchant Account. A project team was formed to find both an immediate and long-term solution. Within the 1st week we discovered the root cause, as the product format had changed from physical fulfillment to a digital fulfillment process. A number of systems and processes were created and implemented throughout the project lifecycle, providing immediate results and ultimately produced a 50% reduction in chargebacks within 6 months. 2. Monthly Interview Series Creative Team, Project Manager. I joined the Monthly Interview Series Creative Team as the Project Manager, was accountable for managing monthly deliverables were received on time. The creative process for this monthly subscription went from concept to customer each month. The Monthly Interview Series Subscription was offered through multiple-business units, each of the 3 distributions lists averaged approximately 14,000 subscribers each w/ refund rate at 14.2%. The team was able to Identify areas for improvement, up level the quality of our work and the efforts led to a 4.2% reduction refund rate.

3. Inventory Process Review: Reduce Cost, Inventory Manger. After spotting an escalating trend in the cost of waste from returns, I initiated and coordinated a thorough business process analysis of the product returns process. The analysis uncovered many areas where improvements were needed; however, the largest impact was seen after a thorough communication process was established between the company and our 3rd party vendor. The cost of product waste reduced by 27% within 3 months.