STAFF DEVELOPMENT AND TRAINING

The Staff Training & Development Unit had a year of growth, new programs, new initiatives, increase in staff numbers and continued to service the four main types of services - consultancies, major programs and projects, the SDTU Training Program and one-to-one support.

The year began with a strategic planning day that was followed by a number of team building sessions for all staff in the unit.

A first for ANU was the joint venture with University College - The University of New South Wales and Charles Sturt University bidding for funds for a senior management program from the Commonwealth Staff Development Fund. A $100,000 grant from the fund was received in late 1994 for a program to be run in 1995. This program is for ACT/NSW Universities and participants will be both academic and general staff. This is a major project for the Staff Development and Training Officer, Robert Kennelly. Five ANU staff will be attending the program.

The Quality initiative was another major project for 1994. A number of new areas undertook training in Quality Service and Total Quality Management. One whole division has undertaken Total Quality Management and they had all staff attend quality management training. A general Quality Service program was run for staff who deal with the public or who felt they needed to improve their skills in the quality of their service.

Induction of new staff was a major focus in 1994. This program is now in five modules. One of the main changes with this program is that we aim to greet all new staff with a package that includes an invitation to module three. Module three is titled 'Survival' and includes information such as pay and conditions of service, CIS, Aspen, Fire Safety, OH&S and Wellness. It includes a tour of the campus. Module five is the only other module where the person is required to be away from their workplace. It takes the place of the Welcome Program.

Two pilot programs on Work Performance and Review are underway. These are at different stages. One area has now set objectives and reviewed most of their staff. A consultant was engaged to work with them on setting and measuring objectives and goals. Members of staff in key areas were encouraged to attend external programs such as Coaching Staff.

Again this year there was an increase in the number of staff attending courses. The general training program that was offered to all University staff and to some areas outside the ANU as a way of increasing our budget was successful. Courses and workshops offered included: Managing Change, Writing in Plain English, Committee Servicing, Role of the Supervisor, Managing Difficult Situations, Staff Selection Briefings, Negotiation Skills, Conflict Resolution, Enhancing Self Esteem and Assertiveness Building, Giving &

Receiving Feedback, Quality Service, Time Management, Job Finding and Interviewee Skills, Assertiveness and a Welcome program for new staff.

A major breakthrough this year was a joint effort with SDTU and EEO organising the University's Tutor Scheme for Non English Speaking Background Staff (NESB). Staff members offered time to act as volunteer tutors and staff were able to get help that they needed.

One-to-one help with training needs; career counselling; financial assistance to attend external courses and conferences, awards for study in Australia and overseas was offered to individual staff members.

The Carrel video showings were extremely popular in 1994. Some videos shown were 'Giving and Receiving Bad News' and Assertiveness. There were approximately 240 staff view the videos.

SDTU funded two general staff to attend the 25th Australian Vice-Chancellors' Committee course. Three senior academic and general staff attended a leadership trining course conducted by Heather Howard.

The unit continued to offer programs in conjunction with other groups which included EEO, CEDAM, ADFA, AIDS Awareness and Disability Awareness. Two Speechcraft courses were run by University Toastmasters Groups in conjunction with SDTU.

Resources in SDTU such as rooms, videos, books, were made available to staff or groups.

At the end of the year the Unit held a celebration of achievements in 1994. Staff who had been involved with SDTU in any way were invited to a light lunch. Members of unit staff and leaders of sessions from other areas were invited to speak about their experiences in training and development during the year.

Major issues for forthcoming years are Senior Management Development, Work Performance and Review, Enterprise Bargaining, Supervisory Skills development and

uality of Service.

Robert Kennelly St:10 ;ent & Training Officer

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1 99~ APPENDIX 3: PARTICIPATION IN STAFF TRAINING AND DEVELOPMENT PROGRAMS

While on-the-job-training is undertaken in most sections of the Division, many staff have partici pated in training courses and workshops offered by the ANU's Staff Training and Development Unit and Computer Services Centre as well as external conferences and seminars relevant to the particular wo rk groups

Program description Participant Section

• Leadership Training and Marlene Adams r:RU Communication Program Grant Litster Printery

Ian Cottrell Central Duplicating

• Team Building (at Silver All staff Central Records Wattle) Barry Parr Management Services

• Supervisory Skills Workshop Angela Devlin Appt/ Academic Staffing David May Industrial Office

• Role of the Supervisor Lisa Baker Housing

• Effective Negotiation Skills Lyn Laker Industrial Office

• Conflict Resolution Workshop Lesley Hayes Industrial Office

• Effective Writing Helen Cornwell Appt/ Academic Staffing Rachael Knight Personnel Office

• AJTEA Committee Servicing Helen Cornwell Appt/ Academic Staffing

• Committee Secretary Lynn Toohey Appt/ Academic Staffing Workshop All staff Industrial Office

• Job Application Skills Janine Brown Personnel Office

• Overview of Income Tax Sue Holdsworth Personnel Office (Seminars Australia)

• Issues in Financial Accounting Robyn Beutel Housing Michelle Spoljar Housing

• Changes to Accounting Michelle Spoljar Housing Standards

• Managing Change Workshop Rosemary Semmens Central Store • Quality Service Training All staff Housing

Don Rushan Central Store Kathryn Johnson Central Store

• Setting Goals & Performance Rosemary Semmens Central Store Measurement Workshop Lyn Laker Industrial Office

Brian Mullis Personnel Office • Real Estate Investment Ke! O'Neill Housing

Analysis

• Introduction to Residential Kay Nantes Housing Property Management

• AHEIA Conference for Anne Cavanagh Industrial Office Industrial Relations and Personnel Practitioners

• Benchmarking for Best Anne Cavanagh Industrial Office Practice

49

• Glass Ceiling Forum (Sydney) Maureen Mcinrov EEO Unit

• Affirmative Action Agency Maureen Mcinroy EEO Unit

Awards for 1993 (Sydney)

• Conciliation Training Program Maureen Mcinroy EEO Unit

(Eaglehawk) Derek Hindmarch Personnel Office

• Pathways Conference for Sonia Hathaway EEO Unit

Students with Disabilities

(Brisbane)

• Australian Institute of Training Jeannette Clarke ST&D Unit

and Development Conference

(Bowral)

• Dynamic Presentation Jeannette Clarke ST&D Unit

Workshop

• Presentation Skills Workshop Rose Callaghan ST&D Unit

• Strategic Planning Workshop Robert Kennelly ST&D Unit

(Sydney)

• Area Governors Toastmasters Jeannette Clarke ST&D Unit

International Leadership

Training

• Technology in Higher Darien Rossiter Educational Technology

Education Conference

(Sydney)

• Business Analysis - Aspect Darien Rossiter Educational Technology

Computing for MISD

• National Workshop . CBL in Darien Rossiter Educational Technology

University Education -

Evaluating Impact on Quality

of Teaching and Learning

(Melbourne)

• Presentation Revolution - Darien Rossiter Educational Technology

Technology Seminar

• Introduction to Network Tony Jurd IRU

Services

• Interactive Multi-Media Dale Baker IRU

• A VCC OH&S Conference S Altree-Williams OH&S Unit

(Sydney)

• Aust Institute of Occupational S Altree-Williams OH&S Unit

Hygienists 12th Annual Roy Schmid OH&S Unit

Conference, Terrigal , NSW

• Handling and Transportation Hans Rodde Mail Service

of Dangerous and Hazardous

Goods

• Drug and Alcohol Awareness Lyn Laker Industrial Office

in the Workplace

• ErgonomicFurniture Selection Rosemary Geus IRU

(OH&S)

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• Training in the operation of the Graham Rooks Central Store forklift truck Matthew Kelly (both Central Store

now licenced) • First Aid Cerificate Course Amanda Hart Secretary's Office

Rosemary Geus IRU • Keyboarding Skills Maureen Mcinroy EEO Unit • CSC - Train the Trainer (in PC Rose Callaghan STDU

applications)

• C SC - Introduction to MS Zdena Jezek Management Services Word Neil Ross Management Services

Lesley Hopkinson Personnel Office Reigan Scott-Palframan Personnel Office

• CSC - Introduction to Excel Anne Stinson Appt/ Academic Staffing • CSC - Introduction to Word All office Staff Housing

for Windows Gisela Murray Appt/ Academic Staffing Zdena Jezek Management Services Neil Ross Management Services Maureen Mclnroy EEO Unit Sonia Hathaway EEO Unit Lesley Hopkinson Personnel Office Reigan Scott-Palframan Personnel Office

• CSC - Word for Windows All office staff Housing Sonia Hathaway EEO Unit Lesley Hopkinson Personnel Office Reigan Scott-Palframan Personnel Office

• CSC - Word for Windows - Reigan Scott-Palframan Personnel Office Glossaries, Styles and Tables

• CSC - Word for Windows - Lesley Hopkinson Personnel Office Print Merge

• Introduction to GOPHER Derek Hindmarch Personnel Office Alan Wells Personnel Off ce Lesley Hopkinson Personnel Office Reigan Scott-Palframan Personnel Office

Robert Kennelly, the ANU's Staff Training and Development Officer, also completed the last four units of his BA (Administration) at the University of Canberra during 1993 .