STAFF DEVELOPMENT FOCUSING ON TEAM BUILDING & CONFLICT MANAGEMENTTeresa E. SimpsonEDLD: 5345 Human Resource Development – Fall 2008

The Division of Student AffairsLamar University

Vice President for Student Affairs

Associate Vice President for Student Affairs

Assistant Vice President for Student Affairs

Book Store – Manager

Career & Testing Center – Director

Greek Life – Vice President

Call Center - Director

Dining Hall – Director

Health Center – Director

Housing – Director

International – Coordinator

Montaigne Center – Director

Orientation – Coordinator

New Student Programs - Coordinator

Recreational Sports – Director

Student Council – Vice President

Student Center – Director

Volunteer Service - Coordinator

Goal

Develop a Professional Development Committee for the Division of Student Affairs

CAS Council for the Advancement of Standards In Higher Education

Part 5: Human Resources Programs and services must have a system for regular

staff evaluation and must provide access to continuing education and professional development opportunities, including in-service training programs and participation in professional conferences and workshops.

Mission Statement:Division of Student Affairs

Lamar University’s Division of Student Affairs, as an integral part of the educational process, is dedicated to fostering a supportive caring campus community where students are empowered to learn and achieve their fullest potential. 

Objective

Team Building: to understand and appreciate similarities and differences in the personalities of your fellow team members can help you function better. Implement a team building program utilizing assessment tools.

Conflict Management: to assist individuals in a variety of settings understand how different conflict styles affect personal and group dynamics. Implement a conflict management program utilizing the TKI-Thomas Kilmann Conflict Mode Instrument.

Expected Outcome

Develop a collaborative approach to Team Building and Conflict Management.

Provide adequate training for Directors under the Division of Student Affairs that are transferable to their department’s supervisor’s.

Department Administrators would become proactive in the area of staff development.

Activity: Understanding the Importance of Team Building

Step One: Design Workshops The Four Building Block of Great

Leadership Vision Interpersonal Style Communication Problem solving/Decision making

Interpretive Report (understand your MBTI – TYPE)

Activity: Cont.

Activity: Cont.

Aligning Strategy & Culture Interpretive Report for Organizations

Developing a Common Language for Self-Awareness Team Report

Improve Communication and Team Building with the MBTI Instrument Administrators have embraced the MBTI instrument as a

tool for communication and now have a common language to describe their personal preferences and the preference of others.

Work Styles Report: Enhancing the Two-Way Communication in Organizations

Interpretive Report LPI -Leadership Practices Inventory Interpretive Report for Organizations Team Report Work Styles Report: Enhancing the Two-

Way Communication in Organizations

Activity: Cont.

Assessment Tools

Activity: Understanding Conflict and Conflict

ManagementStep 1: Develop Professional Development

Workshops Understanding Conflict and Conflict Management

What is conflict management: Why learn more about conflict and conflict

management? How do people respond to conflict? Fight or Flight? What modes do people use to address conflict?

Competing, accommodating, compromising & collaborating What factors can affect our conflict modes? How might you select your conflict management style? How might staff/faculty apply this information to

improve their conflict management skills?

Activity: Cont.

Learning About Your Conflict Modes/Individual Reflection

Step 2: Use the Thomas-Kilmann Conflict Mode Instrument Profile and Interpretive Report Two dimensions of behavior

Assertiveness-the extent to which the individual attempts to satisfy his or her own person’s concerns.

Cooperativeness – the extent to which the individual attempts to satisfy the other person’s concerns

5 methods of dealing with conflict: Competing Collaborating Compromising Avoiding Accommodating

Activity:

Listening Step 3: Improving listening skills is one approach

to improve conflict management skills. Studies show that only about 10% of us listen

properly. Read the article by Raudsepp.

Raudsepp, E. (2002) “Home Listening Skills to Boost Your Career,” Available on the World Wide Web at

http://www.careerjournal.com/myc/climbingladder/20021224-raudsepp.html

Take the listening quiz. Develop an action plan for improving your listening

skills.

Suggestions for Further Activities

The book 50 Activities for Conflict Resolution contains 25 activities for self-development on conflict. Activities include:

The Role of Values in Conflict Resolution Resolving Conflict through Planning Evaluation Your Conflict Resolution Skills Uncovering the Hidden Agenda

Timeline

Establish Division – Professional Development Committee Train/Certify Professional Staff Members to

administer tools: LPI, Myers Briggs & TKI. School Districts: Utilize your School

Counselors..they would LOVE this! Program should launch each academic year. Assess Program at the end of each academic

year. Continue to provide staff development through

Professional Development Committee.

Assessment

CAS Professional Standards for Higher Education 2003 Part 13: Assessment and Evaluation

Programs and services must conduct regular assessment and evaluations. Results of these evaluations must be used in revising and improving programs and services and in recognizing staff performance.

Principal Competencies and Standards

Domain II – Instructional Leadership Competency 006

Principal knows how to implement a staff evaluation and development system to improve the performance of all staff members, select and implement appropriate models for supervision and staff development, and apply the legal requirements for personnel management.

Competency 007 The principal knows how to apply

organizational, decision-making, and problem-solving skills to ensure an effective learning environment.