STAFF MEETING MAYHEM ADVENTURES IN MANAGEMENT

Susan M. Kolls

NACADA 2014

Minneapolis, Minnesota

AGENDA

Introductions Definitions Activity Stuff Bustle Doings Sharing and Questions

WELCOME AND INTRODUCTION

Susan M. KollsAssociate DirectorStudent Account ServicesNortheastern University

Member, Massachusetts Bursars Association Steering Committee

NACADA Stuff Mom Make Stuff Likes Tattoos

DEFINITIONS Staff Meeting: a meeting attended by the members of staff of a company, school, etc, to discuss issues relating to the running of the company, school, etc

Mayhem: chaos, confusion, hullabaloo

Staff Meeting Mayhem – a meeting attended by members of staff, to which they look forward on a weekly basis

RULES AND GUIDELINES

THE BASICS

What do you need to talk about?

What do you want to talk about?

Agenda Icebreaker Updates New Items Follow Up Agenda

Materials

WHERE WE STARTED

Facts and Updates Getting to Know Each

other Skills – detail, email,

student development, diversity….

Understanding ourselves Understanding our Office Getting outside our staff Getting outside our

office Changing Behaviors

SAMPLE AGENDAS

Set the tone for the meeting See October 11, 2013

Agenda Stuff You Should Know Staff Copy SMK Copy

Two versions October 12, 2012

Staff Copy SMK Copy

On the Record October 19, 2012

GETTING TO KNOW EACH OTHER

It’s Icebreaker Time People (Shudder?) Icebreakers should not be

examinations of the surface of something

You never know your colleagues as well as you think you know your colleagues

That’s ultimately not a good thing

4 C’S ∙ FIRST ∙ TRUTH

4 C’s Little Commitment

First and Worst People like to talk about

themselves

Three Truths – and a Lie Digging a bit

Three Truths – and a Wish Digging a bit more positively

Can’t Forget:• Write Draw Write Draw• Never Ever Have I Ever

ATTENTION TO DETAIL Crucial to Student

Accounts Money Future

Crucial to us all Curriculum Grades Future

Very dry Avoid the glaze

PHOTO ∙ 3 MINUTES ∙ HIDDEN

Photo Quiz People think they

will do well…

3 Minute Quiz

Hidden Item Reminisce

UNDERSTANDING OURSELVES

People just weren’t getting alongIt was getting ugly up in here

Several ducks felt isolated

15 THINGS ∙ STEVE JOBS ∙ ICEBERGS

15 Things

Steve Jobs

Random Quiz

Icebergs!

ICEBERGS

AKA: Group Hug Time

Understanding Each Other

Just Kidding

WE ARE ALL ICEBERGS Tend to rise with

maturity Rise balanced

by increasing in depth

Visible/Invisible parts

Can’t be defined by what is visible

Ask the captain of the Titanic

HOW WE ARE FORMED - PERSONALITY

Conscious

Ego Preconscious Mental events

become conscious through attention

SuperEgo (Id) Unconscious Mental events are unavailable to consciousness

SKILLS AND KNOWLEDGE Skills – what I can do Knowledge – what I know

Value Self-Image Personal Traits Motives

Work

Compensation

Employee “inputs”:•Time/hours•Effort/ideas•Performance•Results•Commitment•Loyalty•Mobility•Supervision•Innovation•Management•Drive change•Leadership•Sacrifice/tolerance•Risk/investment

Employer “rewards”•Security•Safety/care•Training/development•Recognition•Qualifications•Workspace•Promotion/growth•Responsibility•Life-balance/well-being•Interest/variety•Flexibility/tolerance•Status/respect•Benefits•Control•Equity

HOW DO WE VIEW OTHERS? EACH OTHER?

OTHERS Visible culture

Surface culture – Most easily seen. Emotion level – low.

But, like the iceberg - 9/10 of culture is below the surface Shallow Culture –

unspoken rules. Emotional level – high.

Deep Culture – Unconscious Rules – Emotional level – intense.

FINALLY, WHO WE ARE

At work

Outside work

UNDERSTANDING OUR OFFICE

What is our perception of our office?

How do others see us?

How do we see each other? As a team? As individuals? As colleagues? As equals?

DEFINITIONS ∙ STRANDED ∙ INCENTIVE

Short Answer Quiz

Reputation and Hearsay

Shipwrecked

WWIII

Stranded, Again

Poker Chips

GETTING OUTSIDE OUR OFFICE

Changing behavior beyond our doors

Getting staff to go outside of your doors

Breaking down barriers

PHILOSOPHY ∙ BINGO ∙ BINGO AGAIN

Philosophy - Example Changing the way

things have been done

Looking at these differently

Taking ownership

BINGO – Two ways

AFTER THE MEETING

Make notes on the Agenda

Think about follow-up during the week

Begin Agenda for next meeting

Google. A lot.

APPLYING THE LESSONS Fall 2014 Staff Meeting Series

Conflict Resolution Meeting with Leadership Conflict Resolution 2 Law School Financial Aid CPS Partnerships Office of Institutional Diversity and

Inclusion Stress Management

By-weekly Individual Meetings

The FYI Series

RECOMMENDED HOMEWORK

CREATE an AGENDA What do you need to

talk about? What do you want to

talk about? Icebreaker Updates New Items Follow Up Agenda Materials

QUESTIONS? SHARING. IDEAS.

Thank you!