staff training programe
TRANSCRIPT
Professional Attitude: --A professional is punctual (to class and laboratory meetings) because he/she respects the valuable time of others; --A professional follows the supervisor’s instructions;--A professional in the field respects private and public property;--A professional arrives ready to work, properly dressed, with his or her tools;--A professional is observant and sees what needs to be done; --A professional is responsible and does what should be done--A professional Do what he say and say what he can do
OBJECTIVES:
Brand elevation (Raised/Growth)
1. By the end of the day we should make more clients.
2. Customer should allure towards our brand
3. Customer should be satisfied
4. Our efforts should be of such level which can bring nurture to our brand
METHODOLOGY:
• SHOPS MANAGEMENT
• SALES TEAM TRANING
• ENLIGHTENMENT
• PRODUCT DISPLAY
• DAILY FEEDBACK (CUSTOMERS)
• DAILY REPORTS (DIRECTOR)
SHOP MANAGEMENT
• Shop opening and closing time schedule
Shop immaculate process
1. Cleanup at regular intervals
2. Racks moving or arrangement
3. Stock maintenance
4. Proper Displays
SALES TEAM TRANING
Rendezvous with staff and ask for their input on the following:
• Clothing information
• Dress code
• Customer care services
• How to convince customer
• How to satisfy customer
• Employers behavior with customer
• How to observe customers likes and dislikes
• Daily customer data updates
• How to deal with customers
ENLIGHTENMENT
INSTRUCTIONS (to the sales team for achieving the defined targets).
• Make sure the salesmen do not always milk the same cows but also work on the largest customer base possible.
• Give targets in terms of active customers.
PRODUCT DISPLAY
• Brands department division
• Category sorting
• Size range display
• New arrival display (separate racks)
• Color style range display
• Different display ,theme changes after 15 days
DAILY FEEDBACK (CUSTOMERS)
• Customers record
• Maintained with name email and number
• Customer suggestions regarding styling/pricing/quality/designing
• Offers for customers (sales promotions)
• Send obliged messages to the customers
DAILY REPORTS(MANAGEMENT)
– Daily shop activity reports
– Customer data /detail
– Customer walk in chart (male ,female, Teenagers, family)
– Time to time report maintenance
– Customer suggestions/comments/demands and reports
– Daily aspects of issues /reports regarding customers/ employees